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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

No way of being sure your phone case will look good. No contact details. The email image of your phone case says Customer Services are here to help, with a Netherlands address but no online chat or em... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I have bought three cases from this company in the past and been very satisfied with the product. However they recently wasted several hours of my time disputing what seemed a fraudulent charge... Ver más

Valorada con 5 estrellas sobre 5

Unfortunately my first order didn't arrive.However,on contacting the help center I had a quick reply.They then re sent my order,express delivery free off charge. You can't complain at that,it arrived... Ver más

Valorada con 1 estrellas sobre 5

I ordered an I phone wallet for iPhone 14 Pro Max and was sent different. When I contacted you you offered replacement and all I would pay was shipping. You sent me voucher number which I filled in wh... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de accesorios para teléfonos celulares

Escrito por la empresa

✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

347 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 94% de las opiniones negativas

Suele responder en menos de 1 semana

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3,1

Todas las opiniones

(347)

49 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Delighted Customer

delighted with my case - quick service - would definitely recommend.

23 de mayo de 2024
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you for your positive review! We're thrilled to hear that you're delighted with your case and our quick service. We appreciate your recommendation and hope to welcome you back soon!

Valorada con 4 estrellas sobre 5

The case looks great

The case looks great, easy to design. Shipping was fast but a bit expensive. Would order agian.

15 de febrero de 2024
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you, Emma! We're glad you found the design process easy and that you like your case. We hope to welcome you again!

Valorada con 4 estrellas sobre 5

Good workmanship

I’ve used this seller before and can’t fault them, item arrived on time.

10 de mayo de 2024
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you for the positive review, Colin! It's great to hear you're pleased with the workmanship and our timely delivery. We hope to welcome you again soon!

Valorada con 1 estrellas sobre 5

I've had to buy another case now so I'm…

I've had to buy another case now so I'm waiting for that I just don't Understand this company why lie to people with the delivery dates if u know u can't get people's order within a day or a couple of days, don't take the money for express delivery and tell people that there order might take a month and then people might not give u one star u because u never lied I don't know how the product is becuse I not got it yet but when it does I will do anther review on it

21 de marzo de 2024
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We're very sorry to hear about the delay, Jonathon. Please accept our apologies for not meeting the expected delivery times. We understand how frustrating this can be. We'd like to make it right, so please contact us at https://www.MyPersonalisedCase.co.uk/help/contactforms and we'll ship a replacement free of charge.

Valorada con 1 estrellas sobre 5

Ordered two phone cases with our…

Ordered two phone cases with our company, logos on shocking quality unusable.

27 de marzo de 2024
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We're very sorry to hear that the quality of the phone cases did not meet your expectations, David. Please accept our apologies for any inconvenience caused. We are committed to quality and customer satisfaction, so please reach out to us at https://www.MyPersonalisedCase.co.uk/help/contactforms so we can resolve this issue by shipping a replacement free of charge.

Valorada con 1 estrellas sobre 5

DO NOT USE THIS IS A SCAM

I ordered and paid for next day delivery - no delivery and constant updates from FedEx to say delivery delayed- DO NOT USE AT ANY COST THIS IS A SCAM

21 de marzo de 2024
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We're very sorry to hear about your experience, Leah. It's disappointing to know you've faced such delays and inconvenience. We assure you this is not typical. Please contact us directly at https://www.MyPersonalisedCase.co.uk/help/contactforms so we can look into this immediately and ensure a resolution is provided swiftly, including shipping a replacement free of charge.

Valorada con 5 estrellas sobre 5

Case looks great

Case looks great

16 de marzo de 2024
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We're glad to hear you like your new case, Alex! We hope you will enjoy using it. Thank you for your feedback!

Valorada con 1 estrellas sobre 5

I ordered a iPhone 13 case and they…

I ordered a iPhone 13 case and they sent a mini case for a iPhone 7 can’t get hold of anybody to help me I wouldn’t have bought it had I known it would come from the Netherlands and not the uk

8 de marzo de 2024
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We apologize for the mix-up with your order, Neil, and for any difficulty in reaching us. It's important to us to correct any issues with orders. Please contact us at https://www.MyPersonalisedCase.co.uk/help/contactforms so we can sort this out and ship you the correct iPhone 13 case free of charge.

Valorada con 2 estrellas sobre 5

Constant delays in sending item

Order 41282024 - A lot of delay emails being sent, had 5 already slowly delaying the delivery a few days more each time, frustrating as you would think they would realise that by not managing expectations you'll lose returning business.

13 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Express Delivery is just not worth it!

Ordered a iPhone case with express delivery as it was the Christmas period, express delivery is far from cheap. The order failed to be delivered in the promised time period, all Mypersonalisedcase would say was orders take longer during this time of year, if that is the case why offer ‘Express Delivery’ during busy periods? I feel paying out £10.79 was a waste of money. The actual product is nothing amazing to be honest, not worth the money. Total order cost was £44.25 for one phone case with express delivery (which didn’t happen). Come on Mypersonalisedcase you need to do better!

16 de diciembre de 2023
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We sincerely apologize for the disappointment with the express delivery and the product, Mr. Neil Jolly. It's clear we missed the mark during a critical time. Please allow us to make this right. Contact us at https://www.MyPersonalisedCase.co.uk/help/contactforms so we can discuss a suitable solution, including a possibility of shipping a replacement free of charge.

Valorada con 2 estrellas sobre 5

Poor quality print

Poor quality print, doesn't cover the whole back of the phone and looks like something I could do myself.

7 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Zero stars- most terrible company ever!

Zero stars.
1) I purchased 3 phone cases and 2 were incorrect.
2) Contacted their support and was advised this was an error and to re order with a discount code.
3) Re ordered, the discount code showed as valid but the payment taken did not show the discount so I paid full price.
4) Received an email stating that the order had not gone through due to my payment method. However the money has been taken from my account.
5) Received an email stating that my order is delayed, but according to previous email stating my order did not go through.
6) Advised order cancelled and will receive a full refund.
7) Email received to advise products had been dispatched.

The current situation is I have paid £97.20 and all I have is 1 poor quality phone case.

Avoid this company at all costs. Absolutely disgraceful.

14 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Wish I'd read reviews first

Wish I'd read reviews first. Spent £50 on two photo cases. It's just a poor quality sticky label attached to a cheap case. And the label is peeling within 4 weeks of use, so soon it'll be in the bin as it looks awful. Service was quick but I did not expect it to be this terrible quality.

9 de noviembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Second time happy

This was the second case we ordered and we thought designing and ordering was easy. Delivery was quick. Very happy with the result.

6 de diciembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor quality

I ordered a phone case with a photo on as I have from other companies. I received a shiny case (nice) with a matt photo put on a sticky label (not nice).
I have a long thread of emails and replies, but they avoided talking about the problem or any comments or questions I put to them. Then I searched review sites (which I normally do) and realised that I wasn't the only one. Honestly, an 8year old could've produced better Apologies to all 8yr olds.
Pretty shoddy

22 de noviembre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

If I could give 0 stars I would

If I could give 0 stars I would. Quality is poor, fast service is 2 weeks!!!! And broken items when arrived. Take your cash elsewhere, if I had done my research in the first place I would not have touched this company with a barge pole. I can’t believe anyone would give this company a good review, probably the staff that work there

23 de octubre de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY FROM THIS COMPANY!

Much like others have said, I really should have read reviews about this company before purchasing from them.

Firstly the quality of the products are bad, especially for the price you pay.

I paid £12.95 for premium 48 hour delivery for it to be delivered over a week later. I emailed the support team who said they would provide a refund of the shipping, I’m still awaiting this and not hopeful I will actually receive it.

When my order finally arrived I opened one of the items (iPad screen protector) to find it completely cracked. Again I emailed the support team who said they would send a replacement iPad screen protector.
Opened up the replacement that was sent and it was for a Galaxy S20 mobile (my order didn’t contain any Galaxy products, I don’t own a Galaxy so this is redundant to me). Emailed the support team to notify them Iv received the wrong item. They’ve said they will issue a refund, no option to resend the correct item. My trust in this company is zero so I’m highly doubtful I will actually receive a refund.

I placed my order at the start of the month, it’s now 4 weeks later and I still don’t have the correct products or a refund of the money I paid for the missing products. Trying to contact for support is difficult as it’s only via email which is pretty slow and you only really receive template responses to your issue.

Stupidly I spent £90 with this company and didn’t do my research before hand. I can say for certain I won’t be purchasing from them again!

23 de octubre de 2023
Opinión espontánea

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