No way of being sure your phone case will look good. No contact details. The email image of your phone case says Customer Services are here to help, with a Netherlands address but no online chat or em... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
I have bought three cases from this company in the past and been very satisfied with the product. However they recently wasted several hours of my time disputing what seemed a fraudulent charge... Ver más
Unfortunately my first order didn't arrive.However,on contacting the help center I had a quick reply.They then re sent my order,express delivery free off charge. You can't complain at that,it arrived... Ver más
I ordered an I phone wallet for iPhone 14 Pro Max and was sent different. When I contacted you you offered replacement and all I would pay was shipping. You sent me voucher number which I filled in wh... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.
Información de contacto
Gonnetstraat 26, 2011KA, Haarlem, Holanda
- reviews@mypersonalisedcase.co.uk
- www.mypersonalisedcase.co.uk
3,1
Medio
347 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 94% de las opiniones negativas
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Wouldn't order again
Made an order, on the day of dispatch it was cancelled by the company and they said they had lost my images for a phone case. They sent me a code to make the order again which I did and then within a couple of hours I received the same email again and I needed to submit my images again and place another order. Awful customer service, cannot speak to anyone and in the end they refunded me, after sending countless online forms, facebook messages and emailing. So am still without what I ordered in the first place! Really disappointed.
25 de noviembre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
Thank you for your feedback. We're truly sorry for the inconvenience caused and understand your frustration with the repeated issues. If you’re still interested, we’d love the chance to assist you further. Please reach out via our contact form to resolve this matter.
Awful
Please
If you are in the UK do not order from these cowboys. My case took over two weeks to arrive. Turns out they are NOT in the UK but based in Holland. They will send your package by snail. Poor customer service and a cheap product that is way over priced. Avoid!!!
12 de diciembre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
We sincerely apologize for the delays and for not meeting your expectations. We aim to improve our delivery and service to ensure a better experience for our customers. If you’d like further assistance, please contact us through our form at https://www.MyPersonalisedCase.co.uk/help/contactforms, and we’ll do our best to resolve this for you.
Not a UK company. Delivery takes ages if at all.
I wish I'd read these reviews first. I too thought this was a UK company. I have a new phone and paid £12.40 ish for express delivery for my new phone. I didn't want to wait over a week.
I woke yesterday saying my parcel would arrive 0820 to 1220. By 1300 this had changed to 1800. Then end of day. This morning I wake up to a question mark in an orange circle.
Tracking it, it seems to have arrived in Derby UK and several hours later it left Shipol, NL. I'll see what today brings. I'm only at this address for a couple of days. It looks like I'll have to go and buy one.
11 de diciembre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
We’re sorry to hear about the delay with your order. Please contact us through our support form so we can investigate and resolve this for you: https://www.MyPersonalisedCase.co.uk/help/contactforms. We appreciate your patience and apologize for the inconvenience.
Item has been delayed twice since…
Item has been delayed twice since ordering. No contact email, chat or phone number and contact form is very limited.
8 de diciembre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
We apologize for the delays in your order and any inconvenience caused. Please reach out to us via our contact form at the following link: https://www.MyPersonalisedCase.co.uk/help/contactforms so we can assist you further. Thank you for your patience.
Products do not arrive and no support exists
I somehow got an email to say 'shipped' but the next day one to say 'being produced.' It supposedly dispatched 8 days ago now, but no sign of it and it's totally impossible to get someone to speak to about this to get help or action a refund.
11 de diciembre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
Thank you for your feedback. We’re sorry to hear about the confusion and delay with your order. Please reach out to us through mypersonalisedcase.co.uk/help/contactforms so we can investigate the issue and ensure a resolution for you.
Scamming company I’ve already written a…
Scamming company I’ve already written a review before because they didn’t get me my package then they replied said let us help and they said they would re deliver it for an extra £3 and never sent it scamming company do not buy from these people wasted my time and money.
7 de diciembre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
Thank you for your review, Max. We’re sorry to hear about your experience. Please contact us directly via our contact form at www.MyPersonalisedCase.co.uk/help/contactforms, so we can resolve this for you as soon as possible.
Deformed case - no support contact
Item was delivered and not as advertised. The product was also deformed, where one corner did not wrap around the phone correctly. Submitted all relevant forms, but non responsive. There is no option for reviewing the product on their website so the issues remain hidden
2 de diciembre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
We’re sorry to hear about your experience. Please reach out to us via MyPersonalisedCase.co.uk/help/contactforms so we can address the issue and send a replacement if needed. Thank you for bringing this to our attention.
SCAM!!!!
SCAM!!!!! They have taken my money twice despite saying the first order was cancelled, they are refusing to give me my money back. If they see this message I am very angry!
1 de noviembre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
We are truly sorry to hear about your experience, and we understand your frustration. This is certainly not the experience we want to provide our customers. Please reach out to our customer support team directly through https://www.mypersonalisedcase.co.uk/help/contactforms, and we’ll work to resolve this issue for you as quickly as possible. We take all concerns seriously and are committed to making things right.
If I could give 0 star I would
If I could give 0 star I would.
Package never arrived, fedex lost ot, when I contacted the company to get a refund they gave me the runaround and asked the same questions over and over again.
I would NOT recommend buying from this company. I'm still waiting for my refund.
3 de octubre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
We apologize for the issues with your order. Please contact us with your order details via our support form so we can resolve this and ensure you receive a refund: www.mypersonalisedcase.co.uk/help/contactforms.
My order has not arrived
I've ordered in the past without any issues, however this time my order was shipped on 1 October by Royal Mail and it hasn't arrived. I've tried al ways to contact the company - emails bounce back and on social media I get an automated response to fill out a form but I can't as I never set up an account and just paid through PayPal - so this is the last resort. Please don't respond with 'fill in this form' as I've already said I don't have an account with a password. Please send me my 2 x cases or issue a refund. Very unhappy customer that was once a very happy customer.
7 de octubre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
I'm really sorry to hear about your experience. Please provide us with your order number, and we'll reach out to support to ensure that we resolve this issue for you.
Respuesta de MyPersonalisedCase
Thank you for your review, and we apologize for the inconvenience. Could you please provide your order number so we can look into this and assist you directly?
Ordered a phone case it was shipped on…
Ordered a phone case it was shipped on the 5th of September it’s still not arrived.
There is no way to contact this company.
Scam
22 de septiembre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
We apologize for the delay and any frustration caused. Please contact us via https://www.MyPersonalisedCase.co.uk/help/contactforms so we can assist you in locating your order and ensure it reaches you as soon as possible. We’re here to help resolve this issue.
The design was easy and quick to upload…
The design was easy and quick to upload and the finished product is brilliant quality and is exactly as the website preview showed. Delivery was quick and I would not hesitate to order from here again or recommend to others!
14 de septiembre de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
Thank you for your positive review! We're delighted that you found the design process easy and quick, and that you're happy with the quality of the finished product. We appreciate your recommendation and look forward to serving you again!
Amazing Quality
I have ordered from here a number of times, the quality is first class, the photo quality is clear and bright.
15 de agosto de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
Thank you for your positive review, Karyn! We're delighted to hear that you're consistently satisfied with the quality of our products and the clarity of the photos. We look forward to serving you again soon!
Absolutely fantastic company
25 de julio de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
Thank you for your positive review, Matt! We're glad to hear that you had a fantastic experience with us. We hope to welcome you back soon!
Very low quality
Sent plain text on a yellow background, it's ridiculously grainy on just one solid colour, text is blurry and that's just on a very basic design.
8 de julio de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
We apologize for the poor quality of your case. Please contact us at https://www.MyPersonalisedCase.co.uk/help/contactforms so we can resolve this issue and provide a replacement or refund.
I still have not received my package it…
I still have not received my package it was brought for a birthday present nearly a month ago and it’s still not here, very disappointing
16 de junio de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
We apologize for the delay and the inconvenience this has caused. Please contact us at https://www.MyPersonalisedCase.co.uk/help/contactforms so we can resolve this issue and ensure you receive your package or a refund.
Very quick delivery,good quality well…
Very quick delivery,good quality well satisfied
15 de junio de 2024
Opinión espontánea
Respuesta de MyPersonalisedCase
Thank you for your positive review! We're glad to hear you are satisfied with the quick delivery and good quality. We hope to welcome you back soon!
Wonderful Case
The case was high quality and exactly what I ordered. It arrived within the stated time and is good at protecting my phone.
12 de abril de 2024
Respuesta de MyPersonalisedCase
Thank you for your positive review! We're delighted to hear that you are pleased with the high quality and functionality of your case. We hope to welcome you back soon!
Easy to use site and great product…
Easy to use site and great product overall. The case is sturdy and of great quality and value. Will be again soon
23 de mayo de 2024
Respuesta de MyPersonalisedCase
Thank you for your positive review! We're glad to hear you found our site easy to use and are happy with the quality and value of the case. We look forward to welcoming you back soon!
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