Hazel is amazing, she really advised me on how to deal with my problematic skin and the most effective products that would work. Not only that! She gave me an amazing experience and made me feel no... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Customer service is the key to any business and I alway have had an amazing experience in Neal’s Yard, Glasgow. Always feel very welcome. All staff are very pleasant and welcoming. I have been shoppin... Ver más
La empresa ha respondido
Product excellent as always; delivery system very poor indeed. Package left in full view in doorway when 12 inches away is an arch which protects from street view. Please go back to Royal Mail!!
La empresa ha respondido
Always a nice shopping experience and a first time at the Brighton store. A busy time, however, the lovely assistant was able to give us advice whilst serving another customer so time passed quickly.... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Información de contacto
Reino Unido
- www.nealsyardremedies.com
4,7
Excelente
3 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I was kept informed about my parcel…
I was kept informed about my parcel throughout which was very helpful and man who delivered it was very friendly and helpful
11 de septiembre de 2026
Respuesta de Neal's Yard Remedies
Thank you for sharing your positive experience with our delivery service! We truly appreciate your kind words.
With best wishes,
NYR
Products are always superb and delivery…
Products are always superb and delivery always fast and beautifully packaged. Disappointment that often my regular products are sold out.
9 de septiembre de 2026
Respuesta de Neal's Yard Remedies
We're glad you enjoy our products and delivery! We understand it's frustrating when your favourites are out of stock so are thankful for your patience and continued support.
With best wishes,
NYR
Staff all helpful and knowledgeable
Staff all helpful and knowledgeable
Lucy is also amazing and I have a few facials further to book
Thank u !
11 de septiembre de 2026
Respuesta de Neal's Yard Remedies
We're so pleased to hear that our Norwich team were helpful and knowledgeable! It's wonderful that you're enjoying your facials and have more booked. Thank you for your lovely feedback.
With best wishes,
NYR
Excellent
Excellent. Just what I wanted, delivered on time. Great. No problem.
11 de septiembre de 2026
Respuesta de Neal's Yard Remedies
We are so pleased to hear that your order was exactly what you wanted and that it arrived on time. Thank you for sharing your positive feedback!
With best wishes,
NYR
It was nice to visit the shop and they…
It was nice to visit the shop and they had the product I had seen online. Friendly helpful staff and lovely shower gel.
10 de septiembre de 2026
Respuesta de Neal's Yard Remedies
We are so pleased to hear you enjoyed your visit to our Norwich store and found the product you were looking for. It's wonderful that our team was friendly and helpful, and that you love the shower gel!
With best wishes,
NYR
Love Neal’s Yard. Great company.
The ordering process was simple and I was able to take advantage of free P&P which was great.
Delivery was quick and arrived in the timeframe with Evri, which was a relief. All environmental friendly packaging.
I find the products brilliant and the wild rosehip range is wonderfully hydrating.
10 de septiembre de 2026
Respuesta de Neal's Yard Remedies
We're so pleased to hear that your ordering process was simple and that you appreciated the free delivery. It's wonderful that you find our products brilliant and the Wild Rosehip range so hydrating!
With best wishes,
NYR
Respuesta de Neal's Yard Remedies
Thank you for your wonderful feedback! We're so pleased to hear that your order arrived quickly and was nicely packaged, and that you are happy with our product.
With best regards
NYR Team
Parcel packaged securely
Parcel packaged securely - items received in pristine condition thank you. So important these days….
10 de septiembre de 2026
Respuesta de Neal's Yard Remedies
We're so pleased to hear that your parcel arrived securely packaged. Thank you for your wonderful feedback.
With best regards
NYR Team
Very poor service
Very poor service
My package never arrived it took 3 days for a reply
The parcel was damaged do they say and I’m still waiting for my refund to clear on my card
Things I ordered were for a present cause I couldn’t get out to get them very disappointed service
I have purchased from you over the counter for years once you get the product it’s good but ordering on line no
10 de septiembre de 2026
Respuesta de Neal's Yard Remedies
We genuinely regret the frustration and disappointment our online service has caused, especially given your long-standing support in-store.
We understand how crucial it is for gifts to arrive safely and on time, and we are truly sorry that your recent experience fell short.
We are actively reviewing our processes to prevent such issues with damaged parcels and delayed refunds from happening again. Your feedback is invaluable as we work to improve our online ordering system.
With best regards
NYR Team
Amazing baby and mother gift
Amazing baby and mother gift, excellent value for money and the freebie of the baby sleep mist is amazing. Very fast delivery. I would recommend this.
10 de septiembre de 2026
Respuesta de Neal's Yard Remedies
We're so happy to hear you found our baby and mother gift to be excellent value and that you loved the baby sleep mist!
We're also delighted to know you received your order so quickly. Thank you for your wonderful recommendation.
With best regards
NYR Team
Bought as xmas presents so can't…
Bought as xmas presents so can't comment as yet
10 de septiembre de 2026
Respuesta de Neal's Yard Remedies
We appreciate you choosing us for your Christmas presents! We hope the recipients enjoy them.
With best regards
NYR Team
Respuesta de Neal's Yard Remedies
Thank you for your wonderful feedback! We are so pleased to hear you are happy with your product and had an efficient delivery.
With best regards
NYR Team
Lovely products
10 de septiembre de 2026
Respuesta de Neal's Yard Remedies
Thank you so much for the review.
With best regards
NYR Team
Haven’t got it yet dreadful service no…
Haven’t got it yet dreadful service no updates ans taking ages
9 de septiembre de 2026
Respuesta de Neal's Yard Remedies
Many thanks for your review - I have asked our Customer Service team to look into this for you, and can see that your order was delivered on 11th September. Can you please get in contact with our Customer Service Team directly if you still believe your parcel has not been delivered?
With best regards
NYR Team
I love these products.
I love these products.
I make my own mixes with massage oil and essential oils
The aromas are just lovely. My daughter has just had a baby and she is using some of the products too.
24 de agosto de 2026
Respuesta de Neal's Yard Remedies
We're so happy to hear how much you love our products and enjoy creating your own mixes!
It's wonderful that your daughter is also finding them beneficial for her and her new baby.
With best regards
NYR Team
Beautiful mum and baby box
8 de septiembre de 2026
Respuesta de Neal's Yard Remedies
We are so glad you found the mum and baby box beautiful. We truly appreciate your kind words.
With best regards
NYR Team
Respuesta de Neal's Yard Remedies
So pleased you love the fragrance, thanks for taking the time to leave us a review.
With best regards
NYR Team
This is my first online purchase with…
This is my first online purchase with Neals Yard, though I have been a fan since the 80s,when I purchased a jar of nourishing cream in a traditional pharmacy in Halesowen. It arrived promptly and it was a real pleasure to open. What a treat!!
10 de septiembre de 2026
Respuesta de Neal's Yard Remedies
We are so delighted to hear you've been a fan since the 80s and that your first online purchase was such a pleasant experience! It's wonderful to know it felt like a real treat.
With best regards
NYR Team
Beautiful fresh natural oils I burn in…
Beautiful fresh natural oils I burn in my classroom- pupils love it, parents love it and the cleaners tell me they look forward to coming in - ‘it makes my work easy it’s like a spa in here I love cleaning your room!’ I always show the box and bottle - tell everyone about the other body and bath products I use. Make lovely gifts for birthdays and Christmas! Had a lovely experience in the Glasgow store 2 wks ago was in getting more hand sanitiser which is amazing- and the assistant offered me a green tea whilst I shopped little did she know I had just said goodbye to my daughter at Central Station as she lives in London and I could have cried at her care and kindness! Very special member of staff I felt very loved
5 de septiembre de 2026
Respuesta de Neal's Yard Remedies
We are so delighted to hear about your wonderful experience with our natural oils and how they've created such a positive atmosphere in your classroom!
It's truly heartwarming to know that our products bring joy to your pupils, parents, and even the cleaning staff. We also appreciate you sharing your positive experiences with our other body and bath products and recommending them as gifts.
We're especially touched by your kind words about our team member in the Glasgow store. We understand that saying goodbye to loved ones can be difficult, and we're glad that our team's kindness and care provided a moment of comfort during that time. We truly value creating a welcoming and supportive environment for all our customers. Thank you for sharing such a special and positive review with us.
With best regards
NYR Team
Lovely products, pricey, failed delivery.
I very much like their products and wanted to buy one directly to remember someone who passed away recently.
Unfortunately it never arrived because they use Evri as a courier and I've personally had them lie about delivery attempts, destroyed parcels and failed to deliver parcels. Although not a reflection of the product, it is a reflection on the company for selecting an unreliable and untrustworthy courier and causing distress/disappointment to their customers.
I have bought their products from the supermarket and like them despite their very high cost. I can't get the item I wanted at the supermarket though.
I gave up waiting for the products and they gave me a refund.
9 de septiembre de 2026
Respuesta de Neal's Yard Remedies
We are truly sorry to hear about the difficulties you experienced with your recent order, especially given the sentimental value it held for you.
We understand how frustrating it is when a delivery doesn't go as planned, and we appreciate you bringing your concerns about our courier choice to our attention. We are actively reviewing our delivery partners to ensure a more reliable service for all our customers. We value your feedback and are committed to improving our processes.
With best regards
NYR Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.