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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We've commissioned 2 inventory inspections with Nolettinggo so far and are the process of arranging 4 more. I've been very impressed with their service to date. I have found them to be extremely respo... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Sadia from No Letting Go did our checkout report. Firstly, she was 20mins late. Even more frustratingly, in the checkout report she stated ‘responsibility of the tenant’ for multiple things that... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Abby was lovely to work with, managed to fit me in last minute despite her busy schedule. To my surprise they did an amazing job of noting every single detail. This will come in very handy for the fin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

James from No Letting Go (Bolton & Bury) did a great job from start to finish. He was punctual, friendly, and very thorough, and he explained everything clearly. The whole process was smooth and stres... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de administración de propiedades

Escrito por la empresa

We offer Property inventory management services. Conducting inventory pre-tenancy check-ins,check-outs, mid-tenancy inspections, and more. As an independent and unbiased professional reporting service, our reports stand up to scrutiny and protect you in case of disputes


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

155 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(155)

55 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I had an inventory report carried out…

I had an inventory report carried out for my new rental property and couldn't be happier with the outcome. The report itself is incredibly thorough and has given me the confidence I need as a new landlord. The report was arranged by Stacy and her professionalism has been second to none - on top of making all the arrangements she has been on hand to provide me with excellent lettings and property management advice. I would absolutely recommend Stacy and No Letting Go to any landlord.

28 de octubre de 2021
Opinión espontánea
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Respuesta de Nolettinggo

Hello David,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Valorada con 5 estrellas sobre 5

Great reports from No Letting Go

Great reports from No Letting Go! The team are always reliable and helpful.

12 de octubre de 2021
Opinión espontánea
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Respuesta de Nolettinggo

Hello Joe,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Valorada con 5 estrellas sobre 5

Always happy to help

Always happy to help, reports accurate and easy to use
A pleasure to work with

12 de octubre de 2021
Opinión espontánea
Logotipo de Nolettinggo

Respuesta de Nolettinggo

Hello Lisa,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Valorada con 5 estrellas sobre 5

Excellent and detailed report and…

Excellent and detailed report and evaluation of the property, done in a very professional manner. Would recommend.

11 de octubre de 2021
Opinión espontánea
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Respuesta de Nolettinggo

Hello Jim,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Valorada con 5 estrellas sobre 5

Nolettinggo are a fantastic inventory…

Nolettinggo are a fantastic inventory company! They are reliable, flexible, incredibly helpful and reasonable priced. Their reports are thorough and produced quickly and efficiently. Keep it up guys!

5 de septiembre de 2021
Opinión espontánea
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Respuesta de Nolettinggo

Hello Rachael, Thank you for the 5-stars and for taking the time to share your feedback. We really appreciate your business.

Valorada con 1 estrellas sobre 5

Terrible experience

This was the first time we have tried this company for our inventories. We arranged for an inventory to be carried out on 31st August which was confirmed by Stacy Allman at nolettinggo by email. The tenants were moving in on 3rd September of which she was aware at the time of booking. Nobody turned up to collect the keys on the 31st as arranged, and despite several calls and emails to the office, apparently Stacey Allman was never available but would call us back, but unfortunately never did. During one of our calls, we were told by someone else that they had no record of our booking, despite us having an email confirmation. This customer service was shocking, not only did this put us in a terrible situation of trying to arrange another company at short notice, we have received no explanation or apology for this huge error to date. We shall never contact them again and advise anyone considering to avoid as they are unreliable, rude and unprofessional.

Further to the response below, nobody phoned any of my colleagues at any point to cancel the arranged inventory. I have no idea what they mean by cancelling all appointments in our area? We only had 1 appointment booked for the inventory above. We were told that the staff member was on the way to collect keys so why would they say that if the appointment had been cancelled? Furthermore, when nobody showed up to collect the keys, they didn't returned any of our calls or emails over a 3 day period and even after this review have still have not contacted us with an explanation or apology. The explanation they have provided on here makes no sense and is basically trying to blame one of my colleagues for their own mistake, when they didn't even return my calls.

3 de septiembre de 2021
Opinión espontánea
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Respuesta de Nolettinggo

Hello Sarah, I’m sorry you’ve had a bad experience. We were under the impression that all booked appointments in the area were to be cancelled following a conversation with one of your colleagues and apologise if this was not the case. We will always strive to provide each and every one of our clients with the very best customer service. If you wish to discuss the matter further please feel free to get in touch at info@nolettinggo.co.uk

Valorada con 1 estrellas sobre 5

Poor professionalism

Poor service. The check-out report full of errors. Poor communication and professionalism.

25 de julio de 2021
Opinión espontánea
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Respuesta de Nolettinggo

Hi, im sorry to hear you are unhappy with the check out report. Could you let me the inventory clerk who produced the report and which agent you used, so i can investigate for you. Alternatively you can contact me at info@nolettinggo.co.uk
Many Thanks

Valorada con 5 estrellas sobre 5

Legionella survey

The Care Quality Commission required a Legionella report for my Dental Surgery in Knightsbridge. They are very picky so I was very pleased with the really excellently presented report which easily satisfied the inspectors. I will certainly use them again when the next report is needed.

13 de julio de 2021
Opinión espontánea
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Respuesta de Nolettinggo

Hello, Thank you for the 5-stars and for taking the time to share your feedback. We really appreciate your business.

Valorada con 5 estrellas sobre 5

I wouldn't go anywhere else.

I have used No Letting Go for several years now. They have always provided me with a faultless service. They can be relied upon to provide the best advice too! I would not hesitate to recommend them.

12 de julio de 2021
Opinión espontánea
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Respuesta de Nolettinggo

Hello Stuart, Thank you for the 5-stars and for taking the time to share your feedback. We really appreciate your business.

Valorada con 5 estrellas sobre 5

Recommend!

Great communication and always willing to help! Reports always given on time and would highly recommend.

Thanks again for all your help, and we will continue to use you in the future!

9 de julio de 2021
Opinión espontánea
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Respuesta de Nolettinggo

Hello, Thank you for the 5-stars and for taking the time to share your feedback. We really appreciate your business.

Valorada con 5 estrellas sobre 5

Perfect Service!

Responsive, prompt, accurate, thorough and efficient - No Letting Go Southampton give everything you could possibly want from an inventory management service. I have used them repeatedly and would not hesitate to recommend John and his team.

31 de marzo de 2021
Opinión espontánea
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Respuesta de Nolettinggo

Thanks for such a lovely review Jane. We really appreciate it!

Valorada con 1 estrellas sobre 5

Don't trust this company

My landlord had this company come in to inspect the flat. A guy came and he was all smiles and chatty. He took lots of pictures, and asked me to sign his laptop just to say he had been at the flat. The following week I receive a copy of report from landlord which has my signature at bottom saying I agreed with its contents. They basically tricked me into signing off on a report I had never read. Don't sign anything they put infront of you.

14 de enero de 2021
Opinión espontánea
Logotipo de Nolettinggo

Respuesta de Nolettinggo

Hi there, please can you let me know which area/town you are in, or which No Letting Go representative came to the property. This will enable me to find your specific report (as we do many different types). I will then contact you and run through the signature process. Please be assured it is not part of our process to falsify tenant signatures, and I apologise if the process has caused confusion.

Alternatively, please contact me on 01322 555128 or info@nolettinggo.co.uk
Best Wishes, Justine Tomlinson

Valorada con 5 estrellas sobre 5

Very professional team

Very professional team and quick service, our inventory check in report was very detailed and clear.

29 de diciembre de 2020
Opinión espontánea
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Respuesta de Nolettinggo

Thanks for the great review Mona, much appreciated!

Valorada con 5 estrellas sobre 5

Advised to us by my landlord insurance

Advised to us by my landlord insurance. Professional, quick responses and report given. Easy, no problems.

11 de diciembre de 2020
Opinión espontánea
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Respuesta de Nolettinggo

Thanks for such a lovely review Charls. We really appreciate it!

Valorada con 1 estrellas sobre 5

no letting go Gravesend

Been using no letting go Greenwich, but went to this franchise as the own persuaded me that they could do the same if not better job. They couldn’t get into do the metre readings. The freeholders and managing agents all went in. These guys said they can’t get in. As a result, I’m left out of pocket and these guys said not our fault and I cannot go back to them months later, I went back to them soon as I saw the inventory without the meter readings. Avoid these people, looks like all the want is their invoice fee paid and them give you an inventory with things missing. Pointless inventory. And they argue that they are right. Avoid avoid avoid

In reply to your reply.
At what stage did I ask you to pay the utility bill? I have asked you this month when i negotiated the bill from over £900 down to just over £70. The managing agents went in after you said you couldn't get in, that email was forwarded on to you. You ignored that email and now saying you never received it. After receiving a final email from your company to say you will no longer correspond, this is my review of your company.

16 de noviembre de 2020
Opinión espontánea
Logotipo de Nolettinggo

Respuesta de Nolettinggo

Hello Avtar,

Many thanks for leaving your review and we are sorry you felt unsatisfied with the service you received.

To clarify the situation, we did make you aware when the Inventory was carried out that we could not access the meter cupboard though we would happily return upon receiving confirmation that the meter was accessible, on the day we attended. Following this we did not hear from you for almost 4 months until recently where you requested that we pay your utility bill. An inventory is a time-bound document, so unfortunately at this point it’s too late to make amendments to it, as the meter reading would no longer relate to the start of the tenancy.

Valorada con 5 estrellas sobre 5

We work with the girls in HQ

We work with the girls in HQ. Justine and Debbie are a delight to work with, very knowledgable and happy to help us

6 de octubre de 2020
Opinión espontánea
Logotipo de Nolettinggo

Respuesta de Nolettinggo

Thanks for such a lovely review Jane. We really appreciate it!

Valorada con 5 estrellas sobre 5

Great company would recommend

Good company for detailed reports. Great advice offered to tenants and landlords.

6 de octubre de 2020
Opinión espontánea
Logotipo de Nolettinggo

Respuesta de Nolettinggo

Thanks for the great review Harriet, much appreciated!

Valorada con 5 estrellas sobre 5

Would recommend and use again myself

We had Sean from nolettinggo carry out an inventory and check-in for us last week. This company was so easy to deal with, the team is lovely and Sean had a excellent eye for detail. He took a lot of pictures and gave great advice on how best to capture items in the inventory. Although it's early days for me to judge how effective the reports are in any disputes, but my lettings agent spoke very highly of the nolletinggo reports from previous experiences.

5 de octubre de 2020
Opinión espontánea
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Respuesta de Nolettinggo

Thanks for such a lovely review, I have passed it onto Sean and he is delighted!

Valorada con 1 estrellas sobre 5

Avoid this firm at all costs

Avoid this firm at all costs. Sloppy inventory check and then when I complained they immediately sued. Dreadful firm, dreadful staff. I would give zero stars if that were possible
This was the West Berkshire branch Charles Trevor Roper. Don't bother to investigate although you can refund my money if you want me to edit this review and tell the world you have acted properly, finally.
I did not expect you to move furniture or deal with any appliances so your comment is irrelevant. There was a hole in the wall!!!!!

1 de octubre de 2020
Opinión espontánea
Logotipo de Nolettinggo

Respuesta de Nolettinggo

I have looked into this report and would like to outline the following - Our inspections are a visible check of the contents and condition of the property, and as such do not include moving heavy furniture, or testing of appliances/plumbing accessories. If we have missed an item, or the tenant/landlord wishes items to be added to the report that falls outside the scope of our service, we are happy to accommodate these providing we have supporting information – this is detailed within the terms of the inventory.

If invoices remain outstanding our standard procedure is to pursue these via legal channels.

Valorada con 5 estrellas sobre 5

Top team and service

Great team. Fair price and reliable. Highly recommend and will definitely use again 👍

8 de septiembre de 2020
Opinión espontánea
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Respuesta de Nolettinggo

Thanks very much for your positive review - we really appreciate it!

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