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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I’ve been working with No Letting Go Ealing since July, and Mary and Mark have been fantastic. They are friendly, professional and always quick to respond. They are incredibly accommodating, partic... Ver más

Valorada con 5 estrellas sobre 5

We've commissioned 2 inventory inspections with Nolettinggo so far and are the process of arranging 4 more. I've been very impressed with their service to date. I have found them to be extremely respo... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Sadia from No Letting Go did our checkout report. Firstly, she was 20mins late. Even more frustratingly, in the checkout report she stated ‘responsibility of the tenant’ for multiple things that... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Abby was lovely to work with, managed to fit me in last minute despite her busy schedule. To my surprise they did an amazing job of noting every single detail. This will come in very handy for the fin... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de administración de propiedades

Escrito por la empresa

We offer Property inventory management services. Conducting inventory pre-tenancy check-ins,check-outs, mid-tenancy inspections, and more. As an independent and unbiased professional reporting service, our reports stand up to scrutiny and protect you in case of disputes


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

156 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,0

Todas las opiniones

(156)

55 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Top team and service

Great team. Fair price and reliable. Highly recommend and will definitely use again 👍

8 de septiembre de 2020
Opinión espontánea
Logotipo de Nolettinggo

Respuesta de Nolettinggo

Thanks very much for your positive review - we really appreciate it!

Valorada con 2 estrellas sobre 5

Not impressed at with his opinions of…

Not impressed at with his opinions of my property after 6 hours of cleaning, professional oven cleaner and carpets done and no rubbish in site he claimed it was left in poor condition which I disputed and my tenant disagreed with him also. Would not recommend or use again

28 de agosto de 2020
Logotipo de Nolettinggo

Respuesta de Nolettinggo

Hello Lucie Sargent,

We are sorry to hear that you disagree with our assessment of this property. In this instance we have stated that the property was cleaned to a “good domestic standard”, which is in line with our report guidelines, where we clearly define six levels of cleanliness. Cleanliness isn’t determined by how long it takes. We haven’t stated that the property was in poor condition, but have actually stated the property was in good condition in our overview section and room summaries. Where we have seen receipts for professional oven and carpet cleaning, we can state this, otherwise here we have stated that both are “good”.

Valorada con 5 estrellas sobre 5

A reliable company for property inventories

I have used this company a few times for inventories and check outs. They are reliable, very detailed and responsive to questions.

2 de agosto de 2020
Opinión espontánea
Logotipo de Nolettinggo

Respuesta de Nolettinggo

Hello,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Valorada con 1 estrellas sobre 5

no after "sales" (rental) service whatsoever!

I moved into a property on 24th April where Nolettinggo completed the checks and handed over the keys. That part went well enough. When i received the report from Nolettinggo and submitted my findings back to them via the estate agency Purple Bricks, asking for items bought from the landlord to be removed I have had no assistance what so ever! It has been 2 months now of sending so many emails and getting no response! I will be seeking other means to take this further now. I have had enough!

8 de julio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I used No Letting Go Bath for my Check…

I used No Letting Go Bath for my Check Out and Inventory services and they were really professional. The clerks name was John, he was polite and diligent throughout the service. I would recommend this company for all reports and services.

2 de marzo de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

We have used No Letting Go Greenwich…

We have used No Letting Go Greenwich for many years on all of our properties, and have nothing but praise for them.

Very detailed reports with photos, Checkout report compares against the check in report, and very easy to communicate with.

17 de enero de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Inaccurate and misleading. Avoid.

Check-in inventory was kind of OK, apart from them being an hour late and that few issues were missed. Report looked nice.
Checkout was not so great. First, the price mentioned by agent was "around £130" but ended up with an invoice of above £200 (£170 + tax). The report was produced a week later, still invoice was dated one day before check-out and demanded to be paid within 7 days. The agent was very nice and asked for a signature in a tablet, explaining there were just 2 issues found, both valid. Tablet shows a set of icons and no detailed info. Some hidden comments and photos you typically can not see in it. Later the report had 15 (!) issues listed as tenant's fault, and my signature copied below that. Issues included clear mistakes, like stating missed items for something I helped the agent to actually find.
Avoid if possible. If you still have to deal with them, demand to see everything they wrote in their tablet and preferably record a video of all interaction.

11 de diciembre de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID THIS Company

At first I did not think they were so bad. However after investigation was over we found out dh3 had missed a broken toilet and a cracked sink !! They suck hard.

26 de agosto de 2019
Opinión espontánea
Valorada con 2 estrellas sobre 5

The company had an awful customer…

The company had an awful customer service for a checkout inventory. They missed a broken shower glass and missing parts of the kitchen in the report.

We asked them to update the report, but they stop answering the calls from one of our phone numbers. When we called from a different number, they picked up immediately. But even though they promised to correct the report they never did.

We managed to negotiate a deposit reduction with our tenants without the checkout inventory.

I do not recommend the company

13 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service that provides protection from unscrupulous/lazy tenants

As a landlord, I appreciated the care and attention that went into the check-in process and all the photos supplied of the condition of my property at the beginning of the tenancy.

A year later when the tenant chose to leave, the checkout was completed with photos again to compare to the start of the tenancy photos. As the property was left immaculate with a few signs of reasonable wear and tear, the deposit could then be returned in full to the tenant.

Great service that provides protection from unscrupulous/lazy tenants that leave properties in terrible conditions and then refuse to accept responsibility. Will be using on all future tenancies.

28 de junio de 2019
Opinión espontánea
Valorada con 2 estrellas sobre 5

In all honesty

In all honesty, I was ready to give this company a relatively good review. They replied to my emails quickly, and the service to get an inventory done was relatively cheap in comparison to other sites. However, he turned up an hour late, and when he did get there, he proceeded to break an item in my house, in which he is taking no responsibility for.
I will not be using their services again, for the next tenants, as the emails I have had since, have had no apologies in.

29 de mayo de 2019
Opinión espontánea
Valorada con 1 estrellas sobre 5

Horrible company with a horrible name

Horrible company with a horrible name; No Letting Go of your deposit is their aim. Great for unscrupulous landlords wanting to take advantage of broke tenants at their most vulnerable time without having to face the tenants themselves. Franchises operated by bored middle-class ladies of a certain age who haven't the slightest knowledge of cleaning or the practicalities of having to move house at a moment's notice. "How do you know whether it's been professionally cleaned" my friend asked her, "Oh you just know" was her flippant reply. Take pictures of tiny bits of mould under the taps and behind the washing machine, yet fail to mention how the rest of the house is spotless. States "Needs professional clean" (by what criteria??) and gives the landlord license to deduct a £225 deposit. Be prepared to refer it to Deposit Protection Service - they presume you won't have the time / energy / know-how but it'll get you your money back so long as you haven't contravened the tenancy agreement.

4 de mayo de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful experience

Awful experience. In our check out deductions, they wanted to take as much money as possible from us. Ex.to remove a sticker from a door. 30 pounds. Horrible, I would never work with them.

15 de noviembre de 2017
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't pay in advance

No Letting Go didn't send the inventory to the tenants to sign as promised. Later I discovered No Letting Go had appended the check in signature (which is just for the keys) to the inventory in effect forging the document. I have discussed this at length with No Letting Go's compliance person and while she concedes this was a "mistake" they have refused to refund me.

I have written to trading standards about it..

30 de mayo de 2013
Opinión espontánea

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