Es un broker con pésimo servicio al cliente. Tengo varios retiros pendiente que el broker está reteniendo arbitrariamente, y nadie me da una solución. Estás son las solicitudes W23152503 W2315... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Me gusta esta empresa, el tema de los retiros, no me ha fallado tal cual cumple si gano 10 0000 usd son los mismos que puedl retirar Yo requiero un broker confiable, porque manejo capital de inversi... Ver más
La empresa ha respondido
La estrella que falta. Es porque la aplicación tiene tantos usuarios que se congela aveces. Deberían aumentar la capacidad de la aplicación así como aumentan los clientes, siento que el broker esta sa... Ver más
La empresa ha respondido
Buen broker, ofrecen un trato correcto y cordial. Son rápidos en resolver situaciones y consultas, también en la retirada de fondos. Lamentablemente han dejado de ofrecer sus servicios en España, es... Ver más
La empresa ha respondido
Información sobre la empresa
- Bróker financiero
- Servicios financieros alternativos
- Asesor financiero
- Sociedad de inversión
- Servicio de inversión
- Corredor de bolsa
Sobre Octa Broker
Escrito por la empresa
Octa is a global brokerage brand that prioritises transparent trading, fast withdrawals, and reliable access to services.
Key facts about Octa:
Offering easy-to-use analytical tools and guidance for traders of all experience levels, Octa provides high-quality trading services and transparent, advantageous trading conditions:
Key facts about Octa:
- 15 years on the market
- 28 mln+ traders' accounts
- 3 trading platforms: OctaTrader, MT4, and MT5
- 280+ trading instruments
- 90+ industry awards.
Offering easy-to-use analytical tools and guidance for traders of all experience levels, Octa provides high-quality trading services and transparent, advantageous trading conditions:
- low spreads
- quick deposits and withdrawals
- 0% commission
- no swaps
- 50% deposit bonus.
Información de contacto
Reino Unido
- www.octabroker.com
3,7
Medio
10 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
La gente también ha visto
La verdad me parece un broker muy…
La verdad me parece un broker muy bueno, por su facilidad de manejo y lo fácil que es depositar y retirar el dinero sin mucha traba.
9 de octubre de 2024
Respuesta de Octa Broker
Dear Kevin Javier Meza Cordova,
Thank you for such a high rating and for sharing your feedback with our Octa Trading platform. We are delighted to know that our customers are having a good experience using our platform. We shall strive harder to provide the best user experience to our customers. We would like to inform you that you can join our Invite a Friend program, where you can earn commissions when your friends start their trading activity with Octa.
To keep up with our latest news and promotions, feel free to join our social media platform. If you have any additional questions, you can contact us via live chat or email at support@octafx.com. We are always available to help.
Kind regards,
Octa Rep.
Hasta el momento no he tenido problemas…
Hasta el momento no he tenido problemas con el broker
24 de septiembre de 2024
Respuesta de Octa Broker
Dear Elifonso Lopez,
Thank you for sharing your positive experience with us! We’re thrilled to hear that your experience has been positive. Providing a reliable and seamless trading environment is our top priority, and it's great to know that we’re meeting your expectations so far.
At Octa, we work hard to ensure that all aspects of our platform, from fast transactions to one of the lowest spreads and responsive customer support to smooth operations for our clients. Should you ever have any questions or need assistance, please don’t hesitate to reach out to us at support@octafx.com. We’re always here to help and ensure your experience remains problem-free.
Thank you again for choosing Octa, and we look forward to continuing to support your trading journey!
Kind regards,
Octa Rep.
Respuesta de Octa Broker
Dear Esteban Alfaro Huancahuari!
Thank you so much for taking the time to share your positive experience with Octa. We are truly honoured to be your favourite broker so far, and your feedback means a lot to us. We are delighted to hear that you find our platform good. Our team works hard to ensure that our trading platform is user-friendly and intuitive, allowing our clients to navigate seamlessly and focus on their trading strategies.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
He probado demasiados brokers y octa es…
He probado demasiados brokers y octa es de mis favoritos. Excelente atencion al cliente, ejecucion super rapida y es bastante actualizada con diferencia otras que parecen de hace mucho sin contar la increible opcion de los bonos que con una buena estrategia es una excelente herramienta
9 de septiembre de 2024
Opinión espontánea
Respuesta de Octa Broker
Dear Jhoan Ropero Guerrero!
Thank you for your wonderful feedback! We're thrilled to hear that Octa is one of your favorite brokers. Our team is dedicated to providing excellent customer service and fast execution, and it's great to know that you appreciate these aspects. We're also glad you find our bonus options beneficial for your trading strategy. If you have any further suggestions or need assistance, feel free to reach out. We're here to help!
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep.
4 estrellas
La estrella que falta. Es porque la aplicación tiene tantos usuarios que se congela aveces. Deberían aumentar la capacidad de la aplicación así como aumentan los clientes, siento que el broker esta saturado de usuarios. Después todo es excelente, la mejor app que he probado.
8 de septiembre de 2024
Respuesta de Octa Broker
Dear Ronal Estiben Leyva Perez,
Thank you for your positive feedback! We’re thrilled to hear that you consider our app the best and that you’re enjoying your overall experience with Octa. However, we regret that you’ve encountered occasional freezing issues, and we sincerely apologize for any inconvenience this may have caused.
We have had no complaints related to this topic. However, we recommend clearing the app data, reinstalling it, and checking your internet connection (it should be at least 10MBPS), as this might resolve the problem. If the issue persists, please don't hesitate to contact us at support@octafx.com with a speed test so that our team can investigate the matter and assist you in fixing it promptly.
We greatly appreciate your input, and we’re constantly working to enhance our platform as we grow. Thank you for choosing Octa!
Kind regards,
Octa Rep.
Exelente empresa
Exelente empresa, todo es muy facil de entender con la aplicacion. Muy muy recomendada
6 de agosto de 2024
Respuesta de Octa Broker
Dear Andrey David Naranjo Jaramillo!
Thank you for your positive feedback about Octa! We're thrilled to hear that you like our services. Your satisfaction is our top priority, and we're here to support you with any questions or assistance you may need. Please don’t hesitate to reach out if you require help or have any inquiries. We're committed to ensuring you have the best trading experience possible.
Stay updated on our latest news and promotions by joining our social media platforms. If you have any further questions, feel free to reach out to us via live chat or email at support@octafx.com. We're here to assist you every step of the way.
Kind regards,
Octa Rep
genial para operar
2 de agosto de 2024
Respuesta de Octa Broker
Dear Gudmer Blismer Galindo Garcia,
Thank you for your positive feedback. We are thrilled to hear that you find our platform great to operate. At Octa, we are dedicated to providing a user-friendly and efficient trading experience. Your satisfaction with the ease of operation of our platform is a reflection of our commitment to delivering high-quality service and functionality.
If you have any further questions, need assistance, or have any suggestions for improvement, please do not hesitate to reach out to us at support@octafx.com. Our team is always here to assist you and ensure that your experience with Octa remains exceptional.
Kind regards,
Octa Rep.
Regulación
En qué país, tienen regulación de las autoridades?
Solo quiero saber, en que país tienen regulación, porque no nos dicen...?
20 de julio de 2024
Opinión espontánea
Respuesta de Octa Broker
Dear Ry Sanes!
Thank you for your inquiry about the regulatory status of Octa. We understand how important it is to know about the regulatory framework that governs our operations. Octa Markets Inc. (Octa) is registered in Saint Lucia under business reg. number 2023-00092. The company's legal and correspondence address is First floor, Meridian Place, Choc Estate, Castries, Saint Lucia. Octa activity is supervised and regulated by the authorities of Saint Lucia. Octa acts in full compliance with international legislation and regulation standards. We strongly believe that honesty is the best policy.
Please reach out to us at support@octafx.com with any specific suggestions, concerns, or feedback. We are always here to listen and make the necessary changes to meet your expectations. We look forward to continuing to serve you and ensure you have the best trading experience possible.
Kind regards,
Octa Rep.
Simple, rápida y muy buen broker
Un bajo spread, la aplicación Octafx es sencilla rápida y no tiene inconvenientes muy buena experiencia para un traider novato como yo
26 de junio de 2024
Respuesta de Octa Broker
Dear Carlos Gabriel!
We are incredibly thankful for your high rating and for taking the time to review our Octa Trading platform. Knowing that our customers are having a positive experience brings us great joy. We are thrilled that our spreads have met your expectations, and we will keep striving for excellence in user experience.
To keep up with our latest news and promotions, feel free to join our social media platforms. If you have any further questions or need assistance, you can get in touch with us via live chat or email at support@octafx.com. We are always here to help you.
Kind regards,
Octa Rep.
Respuesta de Octa Broker
Dear Juan,
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you appreciate the speed of our withdrawals and account crediting processes. Ensuring swift and seamless transactions is a key priority for us, and it is rewarding to know that our efforts have met your expectations.
At Octa, we are dedicated to providing a superior trading experience by continuously improving our services and technology. Your satisfaction and trust are of utmost importance to us, and we are thrilled to have you as a part of our trading community.
If you have any additional feedback or suggestions on how we can further enhance your experience, please do not hesitate to share them with us. We value your insights as they help us to better serve our clients.
Should you require any assistance or have any questions, feel free to reach out to us via live chat or by emailing us at support@octa.com. Our team is always here to support you and ensure that your trading journey with us is exceptional.
We look forward to continuing to provide you with excellent service.
Kind regards,
Octa Rep.
Una forma fácil de empezar
Es un fácil de usar, espero que sigan mejorando su formas de retirar con mas alternativas saludos y bendiciones
5 de mayo de 2024
Respuesta de Octa Broker
Dear Rodrigo,
Thank you for your valuable feedback and for sharing your positive experience with our platform. We are delighted to hear that you find our services easy to use.
We understand the importance of having multiple withdrawal options to cater to the diverse needs of our clients. Your suggestion to improve and expand our withdrawal methods is greatly appreciated. Please be assured that your review has been forwarded to the relevant department for consideration.
Our team is continuously working to enhance our services and provide more convenient and flexible options for our users. We take your feedback seriously and aim to implement changes that will benefit our entire trading community.
If you have any further suggestions or require assistance, please do not hesitate to reach out to us via live chat or by emailing us at support@octafx.com. We are always here to help and ensure you have the best trading experience possible.
Kind regards,
Octa Rep.
Respuesta de Octa Broker
Dear Mathias Chineppe Rodriguez,
Thank you for your positive feedback! We are thrilled to hear that you appreciate our technical analysis and the way we communicate information to our clients. At Octa, we provide insightful and technical analysis to help our traders make informed decisions via webinars on our official YouTube channel. We also place great importance on clear and effective communication. Whether through our educational materials, market updates, or customer support, we aim to provide valuable information in an accessible and understandable manner.
Your feedback is incredibly motivating and encourages us to continue improving our services. If you have any suggestions on how we can further enhance our technical analysis or communication methods, we would love to hear from you. For any additional queries or assistance, please feel free to reach out to us via live chat or by emailing us at support@octafx.com. We are always here to support you in your trading journey.
We look forward to continuing to serve you with excellence.
Kind regards,
Octa Rep.
La aplicación es práctica fácil de usar…
La aplicación es práctica fácil de usar y el sevicio que dan es excelente !!
29 de mayo de 2024
Respuesta de Octa Broker
Dear NACHOREED,
Thank you so much for your wonderful review! We are thrilled to hear that you find our application practical and easy to use, and that you regard our service as excellent. Ensuring a seamless and user-friendly experience for our clients is a top priority, and it’s gratifying to know that our efforts are appreciated.
Your feedback motivates us to continue improving and offering the best trading experience possible. If you have any suggestions on how we can make your experience even better, please do not hesitate to share them with us via live chat or by emailing us at support@octafx.com. Your insights are invaluable and help us to serve you better.
We look forward to continuing to support you in your trading endeavors.
Kind regards,
Octa Rep.
Buenas atención,
15 de mayo de 2024
Respuesta de Octa Broker
Dear Armando Suarez Ahumada!
We are incredibly happy to hear that our selection of goods and services has met your expectations, and we sincerely appreciate your kind 5-star review of OctaFX. Your encouraging remarks demonstrate the hard work and dedication of our staff in giving you the greatest experience possible.
We recommend you follow us on all our social media platforms to stay updated with the latest news and promotions. In case you have any questions, feel free to get in touch with us on social media. We're always happy to serve our traders.
Kind regards,
Octa Rep.
Respuesta de Octa Broker
Dear Alexis De La Riva Casillas,
Thank you for using Octa and for sharing your feedback. We're delighted to know you find Octa a serious broker with fast withdrawals and no issues. We hope you keep using it, and we'll make sure to provide you with the best user experience.
Remember that you can participate in the "Invite a Friend" program and earn a commission per standard lot your friends trade. For more information, please contact us via social media. We'll be happy to help.
Kind regards,
Octa Rep.
ESTAFA NO REGRESAN DINERO
Utilice octa fx cuando quise sacar el dinero, primero me dijeron que ellos no cobran comisiones pero que estaba pendiente una y que me la tenían que descontar o seguir aplicando o haciendo operaciones, cuando le les dije que no había problema me descuentan el monto, hago la supuesta retirada, que quedo confirmada supuestamente el 29 de diciembre del 2023 y el dinero no cae, les pido información para rastrear o ver con mi banco y no me la dan y solo me piden información se las mando y siguen haciendo lo mismo, y el dinero se esfumo no me lo regresan y solo te piden disculpas, además esta regulado en una isla autónoma para evasión de responsabilidad y fiscales, es una estafa, se debe solicitar que le hagan auditorias y bloqueo a nivel internacional.
19 de abril de 2024
Opinión espontánea
Respuesta de Octa Broker
Dear Ricardo Lopez,
We're sorry to read about your experience. Rest assured that our team will always help if our traders face any issues. Please note that Octa covers deposit and withdrawal fees applied by third parties. However, in cases the company deems appropriate (for example, when the funds are withdrawn after little or no trading), the client may be prompted to cover the transaction fees. According to checking, your withdrawal request has been processed from our side, and we provided the RRN number for you to check with your bank by email.
Octa activity is supervised and regulated by the authorities of Saint Lucia. Kindly note that Octa is a global broker with 12+ years of experience. We follow international laws & regulations to ensure our clients' highest level of security. Octa acts in full compliance with international legislation and regulation standards. We strongly believe that honesty is the best policy. If you would like some assistance or additional information, please get in touch with us via support@octafx.com, and we will be happy to help you further.
Kind regards,
Octa Rep.
buenas días ,no es la misma empresa que…
buenas días ,no es la misma empresa que tengo yo.Octafx. No puedo retirar dinero
Persona de contacto ISABEL MARTIN no responde la telefono y la correos electrónicos.
1 de noviembre de 2023
Opinión espontánea
Respuesta de Octa Broker
Dear Virgil Ceacea,
We regret any inconvenience you faced. However, after a through check, we could not find your account with the details provided. Our system does not have any accounts. Any official representative would not contact you on your number.
If someone has been representing Octa and has been in contact with you, we request you to please share all the details to our official email (support@octafx.com) and our relevant department will investigate the matter for you. We are always available and await your response.
Kind regards,
Octa Rep.
Pagos inmediato por usdt
8 de abril de 2024
Respuesta de Octa Broker
¡Hola! Nos llena de alegría recibir tus comentarios positivos sobre nuestra aplicación. Es un honor para nosotros saber que estás contento con los servicios que ofrecemos. Nuestro compromiso es seguir mejorando continuamente para brindarte la mejor experiencia posible en el uso de nuestra plataforma. Si en algún momento tienes algún otro comentario o sugerencia, no dudes en ponerte en contacto con nosotros a través de support@octafx.com. Estamos siempre aquí para escucharte y ayudarte en lo que necesites. ¡Gracias por elegirnos y por ser parte de nuestra comunidad!
Baje la app hace un año
Baje la app desde hace un año tengo otra app de cryptos y no le di importancia sin embargo hace tres días la abrí elegí una cuenta demo y es muy fácil de operar, el problema es cuando quise depositar a mi cuenta real, no me acepta los depósitos ni con tarjeta y spei todos me los bots, el chat para pedir ayuda está en ingles y apenas hablo español, seguiré intentando depositar
7 de abril de 2024
Opinión espontánea
Respuesta de Octa Broker
Dear Miguel Marin,
Thank you for using our online trading app and sharing your feelings. According to checking, you made a few deposit attempts with your VISA card. Please make sure that you check and enter the code carefully. Also, please wait for a day and only after that try again. If the issue repeats, please get in touch with your bank card manager and check whether any limits are applied to your bank card (salary/pension cards, internal bank limits, etc.). If you let us know that all is good and allowed, you can report back to us again, and then we will recheck with our team.
Please note that we offer many advantages, such as low spreads, fast execution, a wide range of payment options, free educational materials, demo trading, cryptocurrency and stock trading and many more. Follow us on social media for the latest news and product updates. If any questions arise, feel free to contact our team at support@octafx.com. We'd love to hear from you.
Kind regards,
Octa Rep.
Very profesional👍👍👍
19 de marzo de 2024
Respuesta de Octa Broker
Dear Sukarwi,
We appreciate such a generous star rating and wonderful feedback. We are delighted to know that you have had a good experience with us. Such comments motivate us to keep up our effort to enhance our client's experience with our platforms. We'd like to know how long you have been trading with us. Also, what features in our platform are your favourite?
We welcome you to join our Invite a Friend program, where you can earn a commission for each lot that your friend trades. You can visit this link https://www.octafx.com/ib/invite-friend/ to get more information.
We invite you to follow our social media platforms to stay updated with our latest news and upcoming promotions. Should you have any further inquiries, please do not hesitate to reach us via live chat or email support@octafx.com. We are ready to assist you at any time.
Kind regards,
Octa Rep.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.