We have just booked a cruise with Panache Cruises via Catherine. She was extremely helpful, gave us useful advice and was responsive and friendly without being pushy. I am pleased that all our follow... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
From the first contact with Kelsey to after we got home, the customer service was outstanding. Nothing is too much trouble, Panache really do go that extra mile. I also added a luxury package to our... Ver más
The time came for us to make a cruise booking, albeit not for another 15 months. As usual, I contacted a couple of our usual agents to compare prices. Only Georgia Redmond at Panache Cruises responded... Ver más
Helen at Panache was extremely knowledgeable and endlessly patient with the advice offered to us on booking our very first cruise. From the outset she understood the brief, actively listened to our c... Ver más
Información sobre la empresa
Escrito por la empresa
Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Información de contacto
Strawberry Fields, PR7 1PS, Chorley, Reino Unido
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
4,9
Excelente
3 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 37% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Our first time using Panache but will not be our last!
Our first time using Panache but would certainly recommend. Superb friendly service from Helen and the most competitive price!
16 de junio de 2026
Opinión espontánea
Respuesta de Panache Cruises
Dear Sean Fairest,
Thank you for your wonderful review and for choosing Panache Cruises for your first booking with us. We're delighted to hear that Helen provided such friendly service and was able to secure a competitive price for your cruise. Delivering exceptional value alongside a personalised experience is at the heart of what we do, so it's fantastic to know we've made such a positive first impression. Thank you for your recommendation. We look forward to supporting you throughout your journey and helping you plan many more cruises in the future.
Best Regards,
Panache Cruises
First Time with Panache
This is our first time booking with Panache and so far the personal touch provided by Wendy is excellent. We have yet to go our our River Cruise but so far so good!
16 de junio de 2026
Opinión espontánea
Respuesta de Panache Cruises
Dear William Martin,
Thank you for your lovely review and for choosing Panache Cruises for your first booking with us. We're delighted to hear that Wendy has provided such excellent personal service and made the booking process a positive experience. Our Cruise Connoisseurs pride themselves on offering expert guidance and support from the initial enquiry right through to your return home, so it's wonderful to know you've already experienced the Panache difference. Thank you for placing your trust in us. We hope you have a fantastic river cruise and look forward to supporting you every step of the way.
Best Regards,
Panache Cruises
Always a pleasure booking with Panache
I had been looking at an Explora Journeys cruise and called Panache ( who I have used on several occasions in the past) to check some details and what they could offer. I had the good fortune to speak with Georgia who immediately understood what my requirements were and offered several options whilst patiently explaining the differences in the various options.
Georgia was friendly, helpful and extremely professional all the way through the process.
Georgia also gave some helpful suggestions regarding hotels for both pre and post cruise.
Bottom line: I happily bought the cruise and heartily recommend both Georgia and Panache
15 de junio de 2026
Opinión espontánea
Respuesta de Panache Cruises
Dear Steve,
Thank you for your wonderful review and for choosing Panache Cruises once again. We're delighted to hear that Georgia was able to quickly understand your requirements and guide you through the various Explora Journeys options with such professionalism and care. Taking the time to explain the differences, provide expert advice and help with every aspect of your travel plans is exactly the personalised service we strive to deliver. Thank you for your continued trust in Panache Cruises and for your recommendation. We look forward to helping you plan many more unforgettable voyages in the future
Best Regards,
Panache Cruises
Catherine Divan has once again…
Catherine Divan has once again delivered a fantastic cruise. As always Catherine makes the booking process painless. I can highly recommend using her as a cruise consultant.
15 de junio de 2026
Opinión espontánea
Respuesta de Panache Cruises
Dear Simon,
Thank you for your wonderful review. We're delighted to hear that Catherine once again helped make your cruise booking experience smooth and stress free. Providing expert advice and personalised service is what our Cruise Connoisseurs do best, and we're thrilled that Catherine continues to deliver such a high standard of care. We'll be sure to pass on your kind words to her. Thank you for your recommendation and for choosing Panache Cruises.
Best Regards,
Panache Cruises
Excellent Service from Panache
Our Panache consultant was so patient and courteous as we dithered making our minds up on which of the great offers we should take! Our Panache consultant was so quick and clear in explaining the advantages of each offer allowing us to compare more easily. She also ensures that we get the best prices available. Based on the truly excellent service that we receive, we will continue to use Panache as our highly valued cruise consultant.
15 de junio de 2026
Opinión espontánea
Respuesta de Panache Cruises
Dear Simon Patch,
Thank you for your wonderful review. We're delighted to hear that your Cruise Connoisseur provided such patient, courteous and knowledgeable service while helping you compare the various offers available. We understand that choosing the right cruise can be a big decision, so it's fantastic to know that the clear guidance and advice you received made the process easier and ensured you secured the best value for your holiday. Thank you for your continued trust in Panache Cruises.
Best Regards,
Panache Cruises
Great to have Katy back
Another Booking with Panache and it’s great to have Katy back to deal with it, but in her absence everyone has been fantastic! We wouldn’t go anywhere else.
15 de junio de 2026
Opinión espontánea
Respuesta de Panache Cruises
Dear Gazza,
Thank you for your wonderful review and for choosing Panache Cruises once again.
We're delighted to hear that Katy has been able to assist with another booking for you, and we're sure she'll be thrilled to know she's been missed! It's also fantastic to hear that the wider team provided such great support during her absence. Your continued loyalty means a great deal to us, and we're honoured that you wouldn't go anywhere else.
Best Regards,
Panache Cruises
Panache definitely try harder
Panache had sent us emails as we are B.A. club members. We usually book with a competitor that claims to give the lowest price and best service. NOT TRUE.
Rob Ledsham was fantastic, very helpful and patient. He gave us several alternatives and waited for us to decide. After all that he gave us a much lower price for exactly the same cruise. Without doubt we will use Panache in future.
12 de junio de 2026
Opinión espontánea
Respuesta de Panache Cruises
Dear customer,
Thank you for your wonderful review and for giving Panache Cruises the opportunity to help with your booking. We're delighted to hear that Rob provided such helpful and patient service, taking the time to explore different options and ensure you found the right cruise for your needs. Delivering exceptional value alongside personalised service is exactly what we aim for, so it's fantastic to know we exceeded your expectations.
Best Regards,
Panache Cruises
I have just booked a fifth cruise…
I have just booked a fifth cruise organised by Panache! I think that tells how much I trust their knowledge and understanding. Three of the cruises were River cruises and Nicola has just booked two sea cruises for us. She is incredibly patient and kind even when I don’t understand a detail or want to have something changed she remains remarkably supportive. I found Panache online and wouldn’t use any other company to organise cruises for us.
11 de junio de 2026
Opinión espontánea
Respuesta de Panache Cruises
Dear Christine,
Thank you for your wonderful review and for trusting Panache Cruises with your fifth cruise booking. We're delighted to hear that Nicola has provided such patient, kind and supportive service throughout your cruise planning, whether for river or ocean voyages. Building lasting relationships with our guests is incredibly important to us, and it's fantastic to know that our personalised approach, expertise and attention to detail have earned your continued confidence. We'll be sure to pass your lovely feedback on to Nicola.
Thank you for your loyalty and recommendation.
Best Regards,
Panache Cruises
Excellent support and advice on booking…
Excellent support and advice on booking options
Made process easy and relaxed
11 de junio de 2026
Respuesta de Panache Cruises
Dear David Tilman,
Thank you for your kind review. We're delighted to hear that you found the booking process easy and relaxed, and that our team was able to provide the support and advice you needed to find the right option for you. We appreciate you taking the time to share your feedback.
Best Regards,
Panache Cruises
This is the fourth time we have booked…
This is the fourth time we have booked a cruise through Panache and always find them very helpful. Jill shows great patience with me when I constantly decide to look at something different and I always come away feeling I have booked just what I want.
14 de junio de 2026
Respuesta de Panache Cruises
Dear stephanie,
Thank you for your continued loyalty and for booking with Panache Cruises for the fourth time. We're delighted to hear that Jill's patience, expertise and support help make the booking process such an enjoyable experience, even when your plans change along the way. Finding the perfect cruise is what our Cruise Connoisseurs do best, and it's wonderful to know that you always come away confident you've made the right choice.
Best Regards,
Panache Cruises
Respuesta de Panache Cruises
Dear Caroline Murphy,
Thank you for your wonderful review. We're delighted to hear that Jen was able to help you find the perfect cruise for your family. Providing expert guidance and outstanding customer service is what we strive for, so it's fantastic to know that Jen's support made the process enjoyable and stress free. We'll be sure to pass on your kind words to her. Thank you for your recommendation, and we hope you have a fantastic cruise.
Best Regards,
Panache Cruises
Respuesta de Panache Cruises
Dear Elizabeth,
Thank you for your kind review. We're delighted to hear that you received such friendly, attentive and knowledgeable service from our team. Providing exceptional, personalised support is at the heart of what we do, and we're pleased we could help make your experience a positive one.
Best Regards,
Panache Cruises
Transatlantic Cruise
Jill was very helpful when booking our cruise even to the point of discussing the location of the cabins which were available in the grade we wanted.
The price was competitive too and beat other quotes.
13 de junio de 2026
Respuesta de Panache Cruises
Dear Mark Roberts,
Thank you for your lovely review. We're delighted to hear that Jill was able to help you find the right cruise and cabin, ensuring everything was just right for your trip. It's also great to know that you found our pricing competitive and were pleased with the value we offered.
Best Regards,
Panache Cruises
Antartica cruise
I heard about Panache from a friend, which is what prompted me to book a cruise with them. I was slightly concerned because it was quite a complicated booking, but my cruise connoisseur, Robert Ledsham, could not have been more helpful and efficient. He went out of his way to resolve my issues with excellent results. Outstanding service. I cannot recommend this company. highly enough.
8 de junio de 2026
Opinión espontánea
Respuesta de Panache Cruises
Dear customer,
Thank you for your wonderful review and for choosing Panache Cruises. We're delighted to hear that Robert was able to make what seemed like a complex booking feel straightforward and stress free. Our Cruise Connoisseurs pride themselves on going the extra mile for our guests, so it's fantastic to know Robert's help and dedication made such a positive difference. Thank you for your recommendation, and for taking the time to share your experience.
Best Regards,
Panache Cruises
Wendy Mulholland Was an absolute…
Wendy Mulholland Was an absolute pleasure to deal with when booking my cruise, her vast experience came across immediately. Nothing was too much trouble, and I am extremely picky. She is an asset to Panache.
10 de junio de 2026
Opinión espontánea
Respuesta de Panache Cruises
Dear Mrs. Graham,
Thank you for your lovely review. We're delighted to hear that Wendy's experience and expertise made your booking process such a positive one. Providing attentive, personalised service is what our Cruise Connoisseurs do best, so it's wonderful to know that nothing was too much trouble. Thank you for choosing Panache Cruises, and for taking the time to share your experience.
Best Regards,
Panache Cruises
Panache is great. Try them
Panache are so helpful. Nothing was too much trouble in the planning and booking of our cruise. We have used them a few times now and have not found anywhere cheaper. They seem to be able to get the best deals and their aftercare is great too. Their service doesn’t stop with the sale. It’s also lovely to be able to speak to a real person (Kathryn in our case) and to deal with the same person who gets to know you and importantly always calls you back!
11 de junio de 2026
Respuesta de Panache Cruises
Dear Mrs Ruth Wilde,
Thank you for your wonderful review and for choosing Panache Cruises time and again. We're delighted to hear that Kathryn made the planning and booking process so enjoyable and stress free. Providing exceptional service before, during and after booking is something we pride ourselves on, so it's fantastic to know you've experienced this first hand. We believe having a dedicated Cruise Connoisseur who gets to know you personally makes all the difference, and we're pleased Kathryn has been there to support you every step of the way. Thank you for your continued trust in Panache Cruises.
Best Regards,
Panache Cruises
A wonderful company to deal with!
Panache Cruises do everything they can to help you to choose the right cruise and destination. They say that “nothing is too much trouble “ and honestly … it really isn’t! We are repeat customers and every cruise connoisseur is so helpful… we have booked with Nicole Barrett and she has such a concern and regard for detail and really gets to know her clients well. We have total respect and admiration for James Cole and the way the company is run… everyone seems to love their roles and kindness is at the heart of everything they do. Thank you Nicole and Panache Cruises.
11 de junio de 2026
Respuesta de Panache Cruises
Dear Margaret,
Thank you for your wonderful review and for being a valued repeat customer. We're delighted to hear that Nicole provided such thoughtful and attentive service, taking the time to truly understand your preferences and help you find the perfect cruise and destination.
Your kind words about our Cruise Connoisseurs and the wider Panache Cruises team mean a great deal to us. Providing exceptional, personalised service is at the heart of what we do, and it's fantastic to know this has been reflected in your experience. Thank you for continuing to choose Panache Cruises.
Best Regards,
Panache Cruises
So far so good!
I switched to Panache Cruises because they really do seem to offer a personalised service. I'm fed up of paying my money then hearing nothing from the "delightful" sales person once the booking was made.
With Kathryn at Panache I feel very relaxed about the whole booking experience. I have already saved money on my booking because she has taken the time to secure a loyalty match status with a previous cruise company. It is also good to know that Kathryn will be oversee the whole cruise experience from beginning to end. So far so good!
11 de junio de 2026
Respuesta de Panache Cruises
Dear Marion,
Thank you for taking the time to share your experience. We're delighted to hear that Kathryn's personalised approach has made the booking process so relaxing and enjoyable for you. At Panache Cruises, our Cruise Connoisseurs are dedicated to supporting our guests every step of the way, from the initial enquiry right through to they return home, so it's wonderful to know you've felt well looked after. Thank you for choosing Panache Cruises, and we look forward to helping make your cruise a memorable one.
Best Regards,
Panache Cruises
Excellent experience.
Excellent experience.
Nicola had all the information required and gave good advice.
Ideal that there was an extensive choice of lots of cruise companies to choose from
Will definitely use again
10 de junio de 2026
Respuesta de Panache Cruises
Dear Alison McSherry,
Thank you for your fantastic review. We're delighted to hear that Nicola provided helpful advice and all the information you needed. It's great to know that our wide choice of cruise lines helped you find the right option. We appreciate your support and look forward to helping you book your next cruise.
Best Regards,
Panache Cruises
Our organiser Louise was outstanding…
Our organiser Louise was outstanding and has the patience of a saint!
11 de junio de 2026
Respuesta de Panache Cruises
Dear stuart smith,
Thank you for your wonderful review. We're delighted to hear that Louise provided outstanding service and supported you throughout the process. We truly appreciate your feedback.
Best Regards,
Panache Cruises
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.