Personalise.co.uk Opiniones 

170
•
TrustScore: 2 sobre 5

2,0

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I ordered an item for 7.99 on the 15th of September and paid 8.95 NEXT DAY delivery guaranteed. To everyone’s surprise I still haven’t received this item. I needed it for the 18th for sentimental reas... Ver más

Valorada con 1 estrellas sobre 5

Absolutely shocking service! Ordered four personalised stocking within two hours received an email informing me my items where no longer in stock and I will be refunded... two weeks later I still have... Ver más

Valorada con 5 estrellas sobre 5

I was unfortunate enough to have an error made by the printing company with my personalised album. After using the aftercare service on the website I received call straight away from a lovely lady cal... Ver más

Valorada con 1 estrellas sobre 5

Ordered a personalised book, fly sheet is the personalised part, ordered as close of business, realised when I screenshot the order I had a mistake. Customer contact form wasnt working, so found emai... Ver más

Información sobre la empresa

  1. Tienda de regalos

Escrito por la empresa

About Personalise.co.uk As you may have realised from our websites name we love personalised gifts and we've built our business up all around personalising products, when you personalise a gift it shows that you have put that extra thought into buying a present for someone.


Información de contacto

2,0

Malo

TrustScore: 2 sobre 5

170 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,0

Todas las opiniones

(170)

5 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

I have purchased a personalised frame…

I have purchased a personalised frame and I have not received a confirmation email. The delivery is 2-3 days it’s been 5 days now so as I don’t have a confirmation email and no reference or anything I cannot even check it! I have no idea if I’ll ever receive my order. The thing is that the money was immediately deducted from my account???

13 de agosto de 2020
Opinión espontánea
Logotipo de Personalise.co.uk

Respuesta de Personalise.co.uk

Hi Alexandra,

I'm sorry to hear the service wasn't up to your expectations. I have resent your confirmation email. Please contact us at help@sixty.co.uk if you still haven't received this.

I can also see you ordered on the 10th of August and the order was dispatched on August 12 via Royal Mail. We intend to provide flawless service each and every time an order is placed, however, due to the current social distancing guidelines some delays may occur. Thank you for your patience.

Valorada con 5 estrellas sobre 5

Quality personalised photo album

Although I only ordered a photo album 2 days before I emailed them to ask if they had a delivery date as it was for a present. I had a reply within the hour and was told it had been despatched , however it arrived that day and I was thrilled with it , good quality personalised album and excellent customer service.

3 de agosto de 2020
Opinión espontánea
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Respuesta de Personalise.co.uk

Hi Susan,

Thank you for your positive comments. We are glad your experience went smoothly with personalise.co.uk :)

Valorada con 5 estrellas sobre 5

No doubt who’s chair it is now

Purchased a personalised cushion as a birthday gift to go along with a chair that I brought already . Very happy , good quality ,came quickly and great value . The gold name really ‘pops’ against the black . Made a special birthday gift extra special . Thank you

3 de agosto de 2020
Opinión espontánea
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Respuesta de Personalise.co.uk

Hi Mae,

We're so happy to hear you're pleased with the product you purchased. Thank you for your glowing review :)

Valorada con 5 estrellas sobre 5

Great choice and quality products

Easy to order, great choice of items. Perfect gifts for special occasions, fast delivery. Definitely recommend.

31 de julio de 2020
Opinión espontánea
Logotipo de Personalise.co.uk

Respuesta de Personalise.co.uk

Hi Jackie,

Thanks for taking the time to offer your feedback! We're happy to hear you're pleased with the products you ordered.

Valorada con 5 estrellas sobre 5

Great product quality

Great product quality, got delivered within a week. Although there was no confirmation email and the confirmation page had an error on the personalization, a quick email to customer service acknowledged the error and fixed it. Overall very happy.

28 de julio de 2020
Opinión espontánea
Logotipo de Personalise.co.uk

Respuesta de Personalise.co.uk

Hi Imran,

We are sorry to hear you've encountered difficulties when placing the order. It's great, however, that our customer service agents have been able to assist you and sort this out for you. We really appreciate your feedback - Thanks!

Valorada con 5 estrellas sobre 5

Great personalised keepsake

Great personalised keepsake for my step daughter who has graduated.
Easy to order, reasonably priced and quick dispatch. The only downside is I did not have any tracking information so had no idea when it was dispatched or delivered. Would recommend

27 de julio de 2020
Opinión espontánea
Logotipo de Personalise.co.uk

Respuesta de Personalise.co.uk

Hi Jane,

Many thanks for leaving your positive review and comments.
We strive to make all our customers' shopping experience as smooth as possible. Your comments are taken on board and something we look to make better in the future :)

Valorada con 5 estrellas sobre 5

Very impressed

I was very impressed at the ease of ordering, the quality of the baubles was unbelievable. The speed in which they arrived was brilliant and the packaging was very good

27 de julio de 2020
Opinión espontánea
Logotipo de Personalise.co.uk

Respuesta de Personalise.co.uk

Hello,

Thank you for taking the time to leave your feedback regarding your recent purchase. It’s great to know that you were happy with the product & service you received!

Valorada con 1 estrellas sobre 5

Absolute joke I placed my order or on…

Absolute joke I placed my order on sunday 19th July and I have had no follow up email since.
God knows if it’s coming or even when. Have contacted customer service and haven’t even heard back. Was my 1st time ordering with these and I will never again.

24 de julio de 2020
Opinión espontánea
Logotipo de Personalise.co.uk

Respuesta de Personalise.co.uk

Hi Megan,

Thank you for your review.

We have looked into your order and can see your order was dispatched for delivery on 22nd July and was successfully delivered on 25th July.

Valorada con 5 estrellas sobre 5

Very easy to use for…

This company was very easy to use for somebody like me who hasn't had great luck with online shopping. Delivered with speed & lotsa info on the delivery too. Very reasuring

24 de julio de 2020
Opinión espontánea
Logotipo de Personalise.co.uk

Respuesta de Personalise.co.uk

Hi Tracy,

Thanks for using personalise.co.uk. We are really pleased to hear that you are happy with the service we've provided. Thanks for taking the time to leave your valued feedback! :)

Valorada con 1 estrellas sobre 5

I would rate them negative stars if I…

I would rate them negative stars if I could! I placed an order on 7th July and not only has it not arrived, every email I send I receive one back saying they will get back to me in two days and I hear nothing! Do not use them.

21 de julio de 2020
Opinión espontánea
Logotipo de Personalise.co.uk

Respuesta de Personalise.co.uk

Hi Nilly,

Thank you for your review.

We can see your order was dispatched for delivery yesterday 20th July and will be delivered by Royal Mail between 2-3 days.

Please accept my sincerest apologies for any inconvenience this may have caused you.

Valorada con 1 estrellas sobre 5

Terrible Customer Service and Communication!

I am extremely disappointed with the communication and service I have received. I ordered a personalised memory box more than a week ago and have not had any confirmation or information regarding my order. The money was taken from my account immediately despite having no confirmation. I have tried to contact the customer services team several times and have received nothing back other than to check my junk/spam. This was a very personal gift for a child in my school who has recently lost a parent. I am very upset with the experience I have had and will not be using this website again. I have still not received the item or had any communication regarding my order (I don’t even know if it has been confirmed!) What a shame when I can see that others have had a completely different experience. Now, I will have to do a home visit without this gift. I will expect a follow up to this review and the several emails I have sent. As a paying customer, I would have expected at least a confirmation email or some information as to whether or not my order is out for delivery. If I had known I would have this awful experience, I would have used a more trusted website.

21 de julio de 2020
Opinión espontánea
Logotipo de Personalise.co.uk

Respuesta de Personalise.co.uk

Hi Charlotte,

I'm sorry to hear about the issues you've experienced regarding your order. I can see in our system that our customer services have been trying to contact you via email and phone to investigate and discuss this further.
Please get in touch with our advisors via help@sixty.co.uk as we would appreciate the opportunity to sort this out for you.

Valorada con 5 estrellas sobre 5

A TIMELY PRESENT FOR TWO

I purchased two personalised Teapot Clocks for my friends who had recently retired. Both friends loved their presents and were delighted by their individuality. Lots of choice, great ideas and attractive prices make this company highly recommended.

20 de julio de 2020
Opinión espontánea
Logotipo de Personalise.co.uk

Respuesta de Personalise.co.uk

Hi Doreen,

We are so pleased to hear you were happy with the products you ordered for your friends. It's lovely to know you'd recommend us.

Valorada con 2 estrellas sobre 5

Lovely item, awful customer service…

I ordered a keyring for my daughter's birthday. Still hadn't received after 3 weeks. Emailed customer service. Had a reply but not a very nice tone to the email. After 3 emails it turned out that it was my fault for not paying more for postage! They wanted me to contact my local sorting office to see where the item was. Not once did she apologise and offer any helpful or consoling advice. I know it's not their fault, royal mail is having issues, but an obligatory "we are very sorry and we will try and sort it out, just wait a few more days" etc goes a long way to placating stressed customers!
I eventually got the item today and it is beautiful, but I am loathe to use them again because their customer service is severely lacking in every way.

19 de julio de 2020
Opinión espontánea
Logotipo de Personalise.co.uk

Respuesta de Personalise.co.uk

Hi Dawn,

We always aim to deliver a great experience. We are gutted when we miss the mark. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again in the future.

Valorada con 5 estrellas sobre 5

Easy to place order

Easy to place order, really fast delivery, excellent quality item and lovely personalisation. Would highly recommend.

14 de julio de 2020
Opinión espontánea
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Respuesta de Personalise.co.uk

Hi Tracey,

We are so pleased to hear you are happy with the service and product you received! Thank you for your valued review.

Valorada con 5 estrellas sobre 5

Personalised Graduation Pint Glass

I ordered a Personalised pint glass for a graduation present . It was really easy to do , a speedy delivery and communications were good. I was delighted with the end product. A good quality gift.

11 de julio de 2020
Opinión espontánea
Logotipo de Personalise.co.uk

Respuesta de Personalise.co.uk

Hello,

Thank you for taking the time to offer your much-appreciated feedback :)

Valorada con 5 estrellas sobre 5

Perfect

Fabulous item and great delivery time. Perfect service.

8 de julio de 2020
Opinión espontánea
Logotipo de Personalise.co.uk

Respuesta de Personalise.co.uk

Hi Karen,

We are so pleased to hear you are happy with the service and product you received.

Valorada con 5 estrellas sobre 5

Great Website

Ordered a personalised glass item from here and it was amazing! I only ordered on Sunday and expected to wait 5-8 working days to recieve it but it came within 4 working days. Super fast delivery and very easy to use. Item was exactly how it was described. Happy customer. Only downside is you have no idea when delivery will happen.

2 de julio de 2020
Opinión espontánea
Logotipo de Personalise.co.uk

Respuesta de Personalise.co.uk

Hi Sabaah,

It’s wonderful to hear you are so pleased with the service you received. Thank you for your great review and comments.

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