My call to Tracy was most helpful. She cheerfully updated me with procedures to follow if my wife needs a consultation regarding her sudden v. severe knee pain. (co-incidentally we're seeing a physiot... Ver más
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Consulta las opiniones de los clientes
I recently Spoke To Sue Stott who was excellent. I had been unhappy with some recent developments but she gave a very good explanation of Police Mutual products and the reasons behind some price incre... Ver más
La empresa ha respondido
I had to call for a simple issue of forgetting a number that I needed to access my account. I was answered within seconds by Karen on the sales and service team. She was cheery, more than happy to hel... Ver más
La empresa ha respondido
My call initially related to a cancellation of a renewal quote for my wife's car as it was in our opinion far too expensive in relation to last year's. Initially the quote had increased by by over £30... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Financial services exclusively for serving or retired Police Officers, Staff and your families
Información de contacto
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, Reino Unido
- www.policemutual.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 88% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Motor vehicle insurance renews
As always the call was answered swiftly by a knowledgeable member of staff;
renewal car insurance handled seamlessly
Thank you

Respuesta de Police Mutual
Great company very helpful
Great service really helpful agent thanks keith

Respuesta de Police Mutual
Cheaper than last year
Police Mutual was cheaper than my renewal quote and cheaper than my insurance last year, all for the same cover. I could have got it slightly cheaper with comparison sites but with companies I had never heard of. As a retired police officer I would expect a good service should I ever need it.

Respuesta de Police Mutual
Premiums far cheaper than comparable quote.
The price was much lower than the well known company I had been with. The cover was identical as far as I could see, including 60 days unoccupied to cover holidays. The quotation was easy to complete online.
A very polite gentleman called me back to confirm that I had no problems.

Respuesta de Police Mutual
Brilliant Service
Fantastic service I have been with this company for over 40yrs. Kieth was brilliant, down to earth and he quoted me Happy. He searched for the best product for me and even got my monthly payments down. Why do I stay loyal here? Because of Real people to talk to who care. I will always be a customer here. A big Thank You Kieth he couldn’t have done more.

Respuesta de Police Mutual
Kieth was professional
Kieth was professional, courteous and efficient. He made the process go smoothly and without any problems whatsoever

Respuesta de Police Mutual
Very helpful explained everything…
Very helpful explained everything clearly

Respuesta de Police Mutual
Went through my usual annual troll of…
Went through my usual annual troll of comparing insurance companies. Best value for best cover etc. Got it down to 2 including police mutual. Both about the same price. I contacted them to clarify a couple of on line points and Sue Cavanan answered. Very helpful, very polite, extremely patient ( problems with reception) and humorous. Better cover and cheaper so didn't bother going back to the other company. Signed up there and then.
Was tempted to ring her back and ask for a date!

Respuesta de Police Mutual

Respuesta de Police Mutual
A great experience
Very easy to talk to and very helpful and knowledgeable. Bit of a problem my end as my phone was a bit muffled so I had a little difficulty hearing at times but Rebecca was very patient and explained everything

Respuesta de Police Mutual
Good experience in renewal of car insurance
I managed to get through straight away to a very helpful agent Rebecca White .The whole process was very efficient and straight forward .The e-mail conformation was sent to me within ten minutes .

Respuesta de Police Mutual
Really efficient and friendly
I was able to speak to a real person (Keith) who answered my questions and arranged for a new policy.

Respuesta de Police Mutual
Great Insurance Company
I initially rang Police Mutual to inform them of some minor criminal damage that my car had suffered. Whilst on the call, Keith was able to update my account with that information aswell as sort my renewal and add extra cover for me. This was completely hassle free as it has always been when dealing with Police Mutual. I couldn't recommend them enough. Great Service.

Respuesta de Police Mutual
Excellent service from a knowledgeable
Excellent service from a knowledgeable, friendly and engaging member of the team. Good personable skills which helped to make the enquiry and result easy to understand.

Respuesta de Police Mutual
I contacted Police Mutual on Thursday…
I contacted Police Mutual on Thursday morning 30/10/25to hand my car policy to a newer vehicle. The phone was answered immediately by Rebecca White. Rebecca was very cheerful and enthusiastic and answered all my questions. I am 67 years old and needed to have a couple of things explained. Rebecca was exceptionally helpful and I can away from the call fully understanding everything. Rebecca is very professional and thorough and funny and is a credit to the company. I would highly recommend Police Mutual and have already signposted a couple friends in that direction. Kieran Murray

Respuesta de Police Mutual
Good service and competitive pricing
Responded to a mailing as my current company raised the premium to nearly £700 and as a previous customer for car and home insurance got an online quote (you can contact directly) to see what the cost and cover was. For an almost identical cover and including accidental damage and away from home, two expensive bikes and legal cover, PMAS were nearly £200 cheaper. My current insurer tried to reduce the premiums for loyalty but the difference remained well over a £100 more, so thankyou PMAS, again!

Respuesta de Police Mutual
Simple application and quickly…
Simple application and quickly processed, great value.

Respuesta de Police Mutual
Helpful advisers who give sound advice and options.
Really good experience with the Police Mutual for car insurance, gave really helpful advice and recommended alternate options that were appropriate. Would use again!

Respuesta de Police Mutual
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