Police Mutual Opiniones 

547
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My call to Tracy was most helpful. She cheerfully updated me with procedures to follow if my wife needs a consultation regarding her sudden v. severe knee pain. (co-incidentally we're seeing a physiot... Ver más

Valorada con 5 estrellas sobre 5

I recently Spoke To Sue Stott who was excellent. I had been unhappy with some recent developments but she gave a very good explanation of Police Mutual products and the reasons behind some price incre... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had to call for a simple issue of forgetting a number that I needed to access my account. I was answered within seconds by Karen on the sales and service team. She was cheery, more than happy to hel... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

My call initially related to a cancellation of a renewal quote for my wife's car as it was in our opinion far too expensive in relation to last year's. Initially the quote had increased by by over £30... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Finanzas y seguros

Escrito por la empresa

Financial services exclusively for serving or retired Police Officers, Staff and your families


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

547 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 88% de las opiniones negativas

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4,7

Todas las opiniones

(547)

194 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Motor vehicle insurance renews

As always the call was answered swiftly by a knowledgeable member of staff;
renewal car insurance handled seamlessly
Thank you

25 de noviembre de 2025
Opinión espontánea
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Respuesta de Police Mutual

We’re pleased to know your experience was seamless and that our team could assist promptly. Thank you for sharing your feedback

Valorada con 5 estrellas sobre 5

Great company very helpful

Great service really helpful agent thanks keith

24 de noviembre de 2025
Opinión espontánea
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Respuesta de Police Mutual

Thank you for your review!
We will share your kind words with Keith - they'll mean a lot to him.

Valorada con 5 estrellas sobre 5

Cheaper than last year

Police Mutual was cheaper than my renewal quote and cheaper than my insurance last year, all for the same cover. I could have got it slightly cheaper with comparison sites but with companies I had never heard of. As a retired police officer I would expect a good service should I ever need it.

20 de noviembre de 2025
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Respuesta de Police Mutual

Thank you for your feedback!
We're glad you found our cover competitive and appreciate your confidence in us to deliver great service should you ever need it.

Valorada con 5 estrellas sobre 5

Premiums far cheaper than comparable quote.

The price was much lower than the well known company I had been with. The cover was identical as far as I could see, including 60 days unoccupied to cover holidays. The quotation was easy to complete online.
A very polite gentleman called me back to confirm that I had no problems.

18 de noviembre de 2025
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Respuesta de Police Mutual

Thank you for your review Mr and Mrs Camp.

We're delighted you found our premiums competitive and the cover matched your needs. It's great to hear the process was easy and that our team provided helpful support.

We're always here if you need anything.

Valorada con 5 estrellas sobre 5

Brilliant Service

Fantastic service I have been with this company for over 40yrs. Kieth was brilliant, down to earth and he quoted me Happy. He searched for the best product for me and even got my monthly payments down. Why do I stay loyal here? Because of Real people to talk to who care. I will always be a customer here. A big Thank You Kieth he couldn’t have done more.

21 de noviembre de 2025
Opinión espontánea
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Respuesta de Police Mutual

Thank you for your wonderful feedback and incredible loyalty over the last 40 years, Mr Erskine.

We're thrilled to hear that Keith provided such a positive experience and was able to find the best cover for you whilst reducing your monthly payments down too.

We will share your kind words with Keith - they'll mean a lot to him.

We look forward to supporting you for many more years!

Valorada con 5 estrellas sobre 5

Kieth was professional

Kieth was professional, courteous and efficient. He made the process go smoothly and without any problems whatsoever

21 de noviembre de 2025
Opinión espontánea
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Respuesta de Police Mutual

Thank you for your feedback.

We're thrilled Keith made the process smooth and straightforward.

Valorada con 5 estrellas sobre 5

Went through my usual annual troll of…

Went through my usual annual troll of comparing insurance companies. Best value for best cover etc. Got it down to 2 including police mutual. Both about the same price. I contacted them to clarify a couple of on line points and Sue Cavanan answered. Very helpful, very polite, extremely patient ( problems with reception) and humorous. Better cover and cheaper so didn't bother going back to the other company. Signed up there and then.
Was tempted to ring her back and ask for a date!

17 de noviembre de 2025
Opinión espontánea
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Respuesta de Police Mutual

Thank you for sharing your experience. It’s great to hear that Sue provided such excellent service—helpful, polite, patient, and humorous

Valorada con 5 estrellas sobre 5

Keith was great

Keith was great, very easy & efficient

14 de noviembre de 2025
Opinión espontánea
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Respuesta de Police Mutual

Thank you. I’m pleased to hear Keith made things easy and efficient for you.

Valorada con 5 estrellas sobre 5

A great experience

Very easy to talk to and very helpful and knowledgeable. Bit of a problem my end as my phone was a bit muffled so I had a little difficulty hearing at times but Rebecca was very patient and explained everything

12 de noviembre de 2025
Opinión espontánea
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Respuesta de Police Mutual

Thank you for sharing your feedback. I’m really glad Rebecca made things easy and explained everything clearly.

Valorada con 5 estrellas sobre 5

Good experience in renewal of car insurance

I managed to get through straight away to a very helpful agent Rebecca White .The whole process was very efficient and straight forward .The e-mail conformation was sent to me within ten minutes .

13 de noviembre de 2025
Opinión espontánea
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Respuesta de Police Mutual

Thank you for your great review.

We're so pleased you had a positive experience when renewing your car insurance and that Rebecca's assistance was prompt and efficient.

Valorada con 5 estrellas sobre 5

Really efficient and friendly

I was able to speak to a real person (Keith) who answered my questions and arranged for a new policy.

10 de noviembre de 2025
Opinión espontánea
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Respuesta de Police Mutual

Thanks for your feedback.
We're so pleased you received efficient and friendly service when arranging your new policy.
We'll pass your kind words on to Keith.

Valorada con 5 estrellas sobre 5

Great Insurance Company

I initially rang Police Mutual to inform them of some minor criminal damage that my car had suffered. Whilst on the call, Keith was able to update my account with that information aswell as sort my renewal and add extra cover for me. This was completely hassle free as it has always been when dealing with Police Mutual. I couldn't recommend them enough. Great Service.

6 de noviembre de 2025
Opinión espontánea
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Respuesta de Police Mutual

Thank you for taking the time to share your experience. It’s great to hear that Keith was able to support you so efficiently—not only updating your account with the incident details but also helping with your renewal and additional cover, all in one hassle-free call.

Valorada con 5 estrellas sobre 5

Excellent service from a knowledgeable

Excellent service from a knowledgeable, friendly and engaging member of the team. Good personable skills which helped to make the enquiry and result easy to understand.

3 de noviembre de 2025
Opinión espontánea
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Respuesta de Police Mutual

Thank you for your kind words.
We're so pleased to hear our team member made your experience a positive one.
We really appreciate your feedback.

Valorada con 5 estrellas sobre 5

I contacted Police Mutual on Thursday…

I contacted Police Mutual on Thursday morning 30/10/25to hand my car policy to a newer vehicle. The phone was answered immediately by Rebecca White. Rebecca was very cheerful and enthusiastic and answered all my questions. I am 67 years old and needed to have a couple of things explained. Rebecca was exceptionally helpful and I can away from the call fully understanding everything. Rebecca is very professional and thorough and funny and is a credit to the company. I would highly recommend Police Mutual and have already signposted a couple friends in that direction. Kieran Murray

30 de octubre de 2025
Opinión espontánea
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Respuesta de Police Mutual

Thank you for taking the time to share your experience. It’s great to hear that your call was answered promptly and that Rebecca made such a positive impression and that you’ve already recommended Police Mutual to your friends.

Valorada con 5 estrellas sobre 5

Good service and competitive pricing

Responded to a mailing as my current company raised the premium to nearly £700 and as a previous customer for car and home insurance got an online quote (you can contact directly) to see what the cost and cover was. For an almost identical cover and including accidental damage and away from home, two expensive bikes and legal cover, PMAS were nearly £200 cheaper. My current insurer tried to reduce the premiums for loyalty but the difference remained well over a £100 more, so thankyou PMAS, again!

28 de octubre de 2025
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Respuesta de Police Mutual

Thank you for taking the time to share your experience. We’re pleased to hear that you found our quote competitive and that the cover met your needs. It’s great to welcome back previous customers and to know that our offering continues to provide both value and peace of mind.

Valorada con 5 estrellas sobre 5

Helpful advisers who give sound advice and options.

Really good experience with the Police Mutual for car insurance, gave really helpful advice and recommended alternate options that were appropriate. Would use again!

5 de octubre de 2025
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Respuesta de Police Mutual

Thank you for your great review.
It's so nice to hear you received helpful advice and were offered suitable options when arranging your car insurance.

Valorada con 5 estrellas sobre 5

Easy to get a quote

9 de octubre de 2025
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Respuesta de Police Mutual

Thank you for your review. We're pleased to hear you found it easy to get a quote.

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