Police Mutual Opiniones 

My wife needed to claim on the health insurance and initially all seemed well, we got a consult with the surgeon and all booked. Then 9 days before surgery they announced they weren't covering it at all giving two reasons -
1) initial operation had been emergency NHS so nothing related is covered
2) potential for costs to exceed coverage

So it appears reason 1 rules out follow-up on any on the job injury as those are always initially dealt with by NHS, and reason 2 is just obscene, they were under no obligation to pay more than the cap but used that as an excuse to pay nothing at all.

I'd complain to the FCA but this isn't real health insurance and is not regulated. They can and will deny your claim on a whim.

I would strongly advise any officer using this plan to cancel and save your money to pay towards real health insurance. It costs more, but that is because it is actual coverage.

Really helpful

Friendly helpful service, Been with PMAS for the past 5 years and always very helpful and looking to sort out my query.

Always great service from Police Mutual. Many thanks to Keith for efficiently arranging cover for my new vehicle.

Keith was exceptional in helping me update my car insurance policy for my new vehicle. He walked me through every step with clarity and patience, making the entire process quick and stress-free. Keith’s professionalism, kindness, and genuine willingness to help truly stood out. I’m very grateful for his outstanding support and couldn’t have asked for a better experience!

Excellent communication and very friendly

Rebecca was very helpful in resolving issues I asked her about. Very pleasant and great to deal with.

Elaine went above and beyond to help me and I was really grateful for all of your help and support to me .
Thank you so much Elaine !!!

Our family have used Police Mutual for many years and for several of their products. Their agents are very knowledgeable, friendly and efficient.

Always easy to deal with, staff are very friendly and explain all steps.
Been with them for car and home insurance for a long time, always a decent renewal price.

Keith was very helpful and informative
Answering all my questions

Excellent price and excellent customer service

I needed to make an amendment to my car insurance. Was put through to Sue, who was exceptionally helpful, & knowledgeable about a range of options. Her personality shone through and it was really easy to make the changes. Her advice on related matters was also very useful. Surely dealing with insurance should not be this fun or easy!

I spoke to Keith who was really kind and lovely. He made the experience very easy to understand and was able to answer all my questions. Absolutely fantastic guy.

Excellent customer service

Keith Marchant was extremely friendly, professional and so helpful. Based on the discussion we had and the new information which Keith gave me, regarding the annual cost of the policy to be reduced, enabled me to renew the home insurance policy.
Keith is an asset to Police Mutual.

Keith was efficient, friendly and took care of my query without fuss or bother. He explained clearly each step of the process. First class service.

As always the call was answered swiftly by a knowledgeable member of staff;
renewal car insurance handled seamlessly
Thank you

Great service really helpful agent thanks keith