Protyre Autocare - Thetford Opiniones 

1110
TrustScore: 4.5 sobre 5

4,6

Unit 4, Telford Way, IP241HU Thetford, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The new manager handled the problem I had extremely well. His customer care attitude was brilliant….. His attitude is rarely seen today…. The problem was mine but he owned it!! 10/10 I’m so gla... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fair service. They started the maintenance at the booked time. Clear and fair communication from the staff, proper care about the car. I have many good experience with protyre.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Called in adhoc on a bank holiday Monday morning with a balding but not quite illegal front tyre, had a big journey coming up so just made an enquiry. After a quick chat and a quote, 25mins later on... Ver más

Valorada con 4 estrellas sobre 5

Responsive to my request and immediately checked tyres without having booked appointment. Helpfully discussed, to make decision on purchase of new tyres. Rather a long wait, but I recognise they had f... Ver más


Información sobre la empresa

  1. Tienda de neumáticos
  2. Tienda de frenos
  3. Tienda de baterías para automóviles
  4. Estación de inspección de automóviles
  5. Servicio de automóvil
  6. Servicio de alineación de ruedas

Escrito por la empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Información de contacto

  • Unit 4, Telford Way, IP241HU, Thetford, Reino Unido

  • 01842 763663

4,6

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1110)

33.081 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Thetford branch

Called into Thetford branch 3rd March with slow puncture and was swiftly sorted and on my way. Well done to all staff who helped me.

11 de marzo de 2026
Valorada con 5 estrellas sobre 5

Great service

Great service, very patient! Sam on reception was super helpful and knowledgeable.

2 de marzo de 2026
Logotipo de Protyre Autocare - Thetford

Respuesta de Protyre Autocare - Thetford

Dear deborah bishop,

We appreciate you taking the time to leave us this fantastic review!

We're so glad to hear that you were satisfied with our service and helpful team at our Thetford branch.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Valorada con 1 estrellas sobre 5

Free service = no service?

Booked 1:00 PM to 3:00 PM for the following services:
- Brake Fluid Change
- Front Wheel Alignment
- Free TPMS Check
- Free Air Conditioning Check

Arrived at 1:15 which was my bad. I didn't account for how far it actually is from Downham Market. However, I did not expect that the service for my car didn't start until after 2:30 which ended up lasting until their closing time at 4:00.

There was no explanation/word of what has been done to the car or the results of the checks. Okay given that their is an inspection result PDF. I checked the PDF and the TPMS area is empty and there is nothing about Air Conditioning.

I called a few days later to follow up about those checks. I was told that the guy who I was speaking with did not work that day and that he would follow up and send me an email. Days went by and I did not receive any email.

I called again, this time the guy who answered said that he remembered and he will check the files to make sure and give me a call back. Still no call back to this day.

21 de febrero de 2026
Logotipo de Protyre Autocare - Thetford

Respuesta de Protyre Autocare - Thetford

Dear Lloyd Agas,

Thank you for bringing this to our attention and we are sorry to hear that you did not have a positive experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Valorada con 5 estrellas sobre 5

Awesome service

Awesome service, I needed 4 tyres quickly, fitted immediately , no waiting and a very good price. I will always now use them. Thank you

25 de febrero de 2026
Valorada con 5 estrellas sobre 5

First class service

They were very accommodating and fitted us in at short notice. They also advised us on the best tyre for our needs at a price that fitted our budget.

First class service all round

11 de febrero de 2026
Valorada con 1 estrellas sobre 5

Avoid if can

Took all day to complete car service when originally was advised 1,5 hrs.
Poor communication
Overpriced. Initial price look attractive, however half way through the job you getting told that there are a lot ,, extra’’ is required to be paid for to complete service, but would already included in packages offered by other services

7 de febrero de 2026
Logotipo de Protyre Autocare - Thetford

Respuesta de Protyre Autocare - Thetford

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Valorada con 4 estrellas sobre 5

Responsive and helpful

Responsive to my request and immediately checked tyres without having booked appointment. Helpfully discussed, to make decision on purchase of new tyres. Rather a long wait, but I recognise they had fitted me in between planned jobs. Pleased with outcome and felt safe driving on wet roads.

5 de febrero de 2026

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