This is one of the best survey sites, they pay a little more than most of the other survey sites and there are usually surveys every day to complete which of course means the money stacks up very quic... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
My account is under review for 2 weeks now.... The customer service already assured I'll get my account active soon... It's been 5 days I placed a withdrawal, would I still get paid while my accou... Ver más
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I have great confidence in this survey company. If I have done something wrong when I get round to lodging a query I know, based on previous experience, that it will be dealt with promptly & fairly. R... Ver más
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The surveys that I actually qualify for are quite enjoyable. I’m a bit annoyed at times when there are five or more surveys in the list and I don’t qualify for a single one. I get really cheesed off w... Ver más
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Información sobre la empresa
Escrito por la empresa
Earn cash in your spare time, wherever you are. At Pureprofile, we believe you should be rewarded for your opinions. Our online survey platform is a place for you to share your thoughts in return for cash rewards. Participate in paid surveys that are personalised entirely to you. The more we get to know you, the more activities you’ll be matched to. Earn extra cash just for being who you are.
Información de contacto
263 Riley Street, 2010, Sydney, Australia
- https://www.pureprofile.com/contact-us/
- www.pureprofile.com
4,2
Muy bueno
2 mil opiniones
Ha contestado el 95% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I really like it guys
I really like it guys . You are doing really good. If I have issues immediately you reply back solve the problems quickly
27 de febrero de 2026
Respuesta de Pureprofile
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you’re enjoying your experience with us.
It’s especially great to know that when you’ve had issues, our team has been able to respond quickly and resolve them for you. Providing prompt and helpful support is very important to us, so your feedback truly means a lot.
If you ever need assistance in the future, please don’t hesitate to reach out to us at support@pureprofile.com. We’re always happy to help.
I am happy doing the surveys but get a…
I am happy doing the surveys but get a bit annoyed that when I receive an email and instantly open as soon as it arrives only to be told that it is oversubscribed.
26 de febrero de 2026
Respuesta de Pureprofile
Thank you for your feedback, and we’re really glad to hear that you’re enjoying completing surveys with us.
We completely understand how frustrating it can be to open a survey invitation right away, only to find that it’s already oversubscribed. Many of our surveys have limited quotas set by our research partners, and once those spots are filled, the survey closes automatically — sometimes very quickly due to high demand.
We truly appreciate your patience and continued participation. Please keep an eye on your dashboard as well, as new surveys can appear there even if email invitations fill up quickly.
If you ever have any questions or concerns, feel free to contact us at support@pureprofile.com. We’re always happy to help.
Please keep letting me know about…
Please keep letting me know about credits based on very low survey rewards.
26 de febrero de 2026
Respuesta de Pureprofile
Thank you for your feedback — we truly appreciate you taking the time to share your thoughts.
We understand that survey rewards can sometimes feel lower than expected. Survey incentives are determined by our research partners and are usually based on factors such as survey length, complexity, and target audience requirements.
That said, we value your input and will continue to pass feedback like yours on to our team as we’re always looking for ways to improve the member experience. We also recommend checking your dashboard regularly, as reward values can vary and higher-paying surveys do become available.
If you ever have questions or concerns, please feel free to reach out to us at support@pureprofile.com. We’re always happy to help.
Good customer relations
26 de febrero de 2026
Respuesta de Pureprofile
Thank you so much for your kind feedback!
We’re really pleased to hear that you’ve had a positive experience with our customer service team. Providing helpful and respectful support is very important to us.
We truly appreciate you taking the time to share your review.
Respuesta de Pureprofile
Thank you for your review, we’re glad everything’s sorted now.
We completely understand your sentiment, and we’ll certainly do our best to ensure it doesn’t happen again. If you ever experience any issues in the future, please don’t hesitate to reach out — we’re always here to help.
We appreciate your feedback and your continued support.
Prompt response
It was good to get this promptly clarified. Communications were polite.
Lost one star for the time I wasted on this issue which happens quite a lot.
26 de febrero de 2026
Respuesta de Pureprofile
Thank you for your balanced and thoughtful review. We’re glad we were able to clarify things promptly and that you found our communication polite; that means a lot to us.
We’re sorry for the time you felt was wasted and understand how frustrating repeated issues can be. Your feedback is important, and we’ll continue working to improve the experience and reduce situations like this in the future.
We appreciate you taking the time to share your experience.
Awesome
Most surveys great and relevant but a couple I dislike but on the whole great to do
20 de febrero de 2026
Respuesta de Pureprofile
Thank you for your feedback! We’re really glad to hear that you find most of our surveys great and relevant. That’s exactly what we aim for.
We understand that not every survey will suit everyone, and we appreciate your balanced and honest comments. Your feedback helps us continue improving the experience for our members.
Thanks for being part of Pureprofile.
Excellent customer service.
19 de febrero de 2026
Respuesta de Pureprofile
Thank you so much for your kind words!
We’re delighted to hear you had a positive experience with our customer service team. Providing helpful and timely support is very important to us, so your feedback truly means a lot.
We appreciate you being part of Pureprofile.
Opgelost! Vandaag geld op rekening ontvangen van Survipost. Dank voor de snelle reactie en afhandeling.
Wacht al 4 weken op mijn uitbetaling van de punten. Tweemaal een mail gestuurd. Punten zijn afgetrokken en nog steeds niets o tvangen
25 de febrero de 2026
Opinión espontánea
Respuesta de Pureprofile
Hartelijk dank dat u de tijd heeft genomen om uw beoordeling bij te werken. We zijn erg blij te horen dat uw betaling nu is ontvangen en dat de kwestie is opgelost.
We waarderen uw geduld tijdens het hele proces en uw vriendelijke woorden over onze reactie en afhandeling van de situatie. Als u nog meer hulp nodig heeft, aarzel dan niet om contact met ons op te nemen via support@pureprofile.com.
We helpen u graag verder.
Generally good
Generally good, with good returns. Lately, there have been lots of surveys appearing without the $ value displayed. I've completed three of these and the rewards were only 10 to 30 cents. Now I just delete them instead.
23 de febrero de 2026
Respuesta de Pureprofile
Thank you for your feedback and for being a valued member. We’re really glad to hear you’ve generally had a good experience and found the returns worthwhile.
We understand your frustration regarding surveys that don’t display a reward value upfront. These surveys are sometimes provided by partner organisations, and we appreciate that the lower incentives may not feel worthwhile for the time involved.
Your feedback is important to us, and we’re continuing to work on improving transparency and overall survey quality. Thanks again for sharing your experience — it helps us make the platform better for everyone.
Respuesta de Pureprofile
Thank you so much for your kind words!
We’re thrilled to hear you’re enjoying your experience with us. Our team works hard to provide engaging surveys and a great member experience, so it’s wonderful to know that’s coming through.
We truly appreciate you being part of our community and taking the time to share your feedback.
Auszahlung dauert zu lange
16 de febrero de 2026
Respuesta de Pureprofile
Hallo,
vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie mit der Zahlungsfrist unzufrieden sind.
Wir verstehen, dass das Warten auf eine Einlösung frustrierend sein kann. Zahlungen werden in Chargen verarbeitet, um Genauigkeit, Betrugsprüfungen und die Einhaltung der Bankvorschriften zu gewährleisten. Einlösungen werden in der Reihenfolge des Antragsdatums bearbeitet, wobei die maximale Bearbeitungszeit bis zu 30 Werktage beträgt, obwohl wir stets bemüht sind, sie nach Möglichkeit früher abzuschließen.
Wir entschuldigen uns für etwaige Unklarheiten bezüglich mehrfacher Einlösungen und bedanken uns für Ihre Geduld, während wir weiter daran arbeiten, unseren Auszahlungsprozess zu verbessern und zu optimieren.
Für Mitglieder, die schnellere Prämien bevorzugen, werden Geschenkkarten elektronisch zugestellt und in der Regel viel schneller versandt.
Wenn Sie möchten, dass wir Ihre spezifische Einlösung überprüfen, wenden Sie sich bitte mit Ihren Kontodaten an unser Support-Team. Wir helfen Ihnen gerne weiter.
i have had a problam re CAPTCHA…
i have had a problam re CAPTCHA invalid argument the problem is still happening but ocassionaly re CAPTCHA does work could you please tell me why I have missed out on a lot of surveys because of this problem Thank you
16 de febrero de 2026
Respuesta de Pureprofile
Thank you for bringing this to our attention, and we’re sorry to hear you’ve been experiencing issues with the reCAPTCHA error.
We understand how frustrating it must be to miss out on surveys because of this. Intermittent reCAPTCHA errors can sometimes be related to browser settings, extensions, VPN use, or cached data, but we’d really like to look into this properly for you.
Please contact us at support@pureprofile.com with details of the device and browser you’re using so we can investigate further and help resolve the issue as quickly as possible.
Any issues are investigated and…
Any issues are investigated and explained or fixed reasonably quickly. My only issues are the occasional mismatch in the time quoted to complete the survey by pureprofile (shorter) and the time quoted by the actual survey provider (longer). Also, some short (low reward) surveys will redirect you (if not a suitable client) to another longer, sometimes much longer survey, that if you complete, still only gives you the original low reward from the first unsuccessful short survey. Very very annoying if you've just spent nearly an hour completing a survey and only get the equivalent of a three to five minute survey. If informed, pureprofile adjusts the rewards accordingly, but I believe the redirect is being done by a third party.
20 de febrero de 2026
Respuesta de Pureprofile
Thank you for your thoughtful and balanced feedback — we really appreciate you taking the time to share your experience.
We’re glad to hear that when issues are raised, you’ve found them to be investigated and resolved quickly. That said, we completely understand how frustrating it can be when survey length estimates don’t align, or when a short survey redirects to a much longer one without a matching reward. Spending close to an hour on a survey and receiving a lower incentive than expected would understandably be very disappointing.
Time estimates and redirects are often controlled by third-party research providers, but that doesn’t lessen the impact on your experience. When brought to our attention, we’re always happy to review and adjust rewards where appropriate, and we continue to work with our partners to improve transparency and consistency.
If you ever notice this happening, please reach out to us at support@pureprofile.com with the details so we can look into it for you. We truly value your feedback, it helps us make improvements.
Always helpful if I have a problem
Always helpful if I have a problem with surveys / so-called disqualifications when I have completed a survey.
Treat me like a real person not just a number - who ever contacts me provides a name unlike some other surveys who seem to want to remain anonymous!
19 de enero de 2026
Respuesta de Pureprofile
Thank you so much for your kind words, we really appreciate you taking the time to share your experience.
We’re glad to hear that our team has been helpful when you’ve had issues with surveys or disqualifications. Treating our members like real people (because you are!) is incredibly important to us, and we’re pleased that this has come through in your interactions with our support team.
Thanks again for your support; it truly means a lot to us.
Not as good as they used to be
Not as good as they used to be. We used to get a minimum of 0.20 cents per survey even if you were screened out, now you simply get a competition draw entry and rarely 0.10cents. Sometimes after spending a great deal of time completing a survey it stops and says you didn’t qualify and you get nothing wasting 30 minutes. They are also now changing the credit reward partner. The organisation I used to used my credits at are now not on the list. Like I said, they’re still ok but if I was to rate out of 10 they are a 5 where they used to be 9.
19 de febrero de 2026
Respuesta de Pureprofile
Thanks for sharing your feedback, we’re sorry to hear your experience hasn’t been as positive as it once was. We understand how frustrating screen-outs and reward changes can be, especially after spending time on surveys.
Survey rewards and screening criteria can vary depending on our research partners, and we regularly review our rewards catalog based on availability and demand. That said, we really value your comments and will pass them on to the team.
If you’d like us to look into your account or discuss this further, please reach out to us at support@pureprofile.com. We’d be happy to help.
Happy to receive full reward…
I was happy to receive the full reward for a survey that I thought I fully completed but only received part reward initially.
20 de febrero de 2026
Respuesta de Pureprofile
Thanks so much for sharing your experience. We’re really glad we were able to review this for you and ensure you received the full reward you were expecting.
If anything like this happens again, please don’t hesitate to reach out to support@pureprofile.com. We’re always happy to look into it. Thanks again for being a valued member of Pureprofile.
Respuesta de Pureprofile
Thank you so much for your kind words! We’re really pleased to hear you’ve had a positive experience with our problem-solving and support.
Our team works hard to investigate and resolve issues as quickly as possible, so it’s great to know that’s been reflected in your experience. We truly appreciate you taking the time to share your feedback
Finally Paid: Initially Banned and ghosted . Fraudulent act by Pureprofile
On the 30th of January, following my redemption of $20 with a pending $60 withdrawal, I got a message from pureprofile that my account was suspended for going against their terms and conditions. I quickly messaged them to let me know which TOS I breached, but they have not said anything to date. It's been almost 3 weeks, and nothing. It is very true to say that Pureprofile is Fraudulent. They take up your precious time with surveys and suspend you when you have accumulated rewards and try to redeem them. This is unacceptable. I guess I have to report to ASIC as this is definitely not right.
Edit : I will send a message through email
Edit: I am yet to get this resolved even after sending the messages as requested .
Edit: Got my account restored but the have refused to payout what they are owing me despite raising queries multiple times to support . They are not even replying again. So bad
Edit 3: My question has not been answered . You have not paid out my redemptions since despite agreeing that I was unjustly banned and restoring my account? your response did not address that and that indicates that my problem is not yet solved. This shows that there is no transparency in what you are doing. Pay me what I deserve
Edit 4; I have finally been paid after all back and forth. Thanks for at least responding positively pure profile
30 de enero de 2026
Opinión espontánea
Respuesta de Pureprofile
Thank you for taking the time to share your experience, and we’re sorry for the frustration this situation has caused.
We understand how concerning it must have been to have your account suspended without clear communication, especially when you had pending rewards. While account reviews are sometimes necessary to ensure compliance with our terms and to maintain the integrity of our platform, we acknowledge that we could have communicated more clearly and promptly in your case.
We’re glad to hear that your account has now been restored and that your outstanding rewards have been paid. We also appreciate your patience throughout the process, as we worked to resolve the issue.
Your feedback regarding delays in support responses and transparency has been noted, and we are actively working on improving both our communication and resolution times to provide a better experience for all members.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out to our support team—we’re here to help.
The survey experience
The surveys are varied which is nice, I find many are helpful in various ways. I have had 2 issues since joining, where the survey finished and the reward not paid, with times the issue was fixed quick smart.
19 de febrero de 2026
Respuesta de Pureprofile
Thank you for your thoughtful review! We’re so pleased to hear that you’re enjoying the variety of surveys and finding them helpful.
We’re also glad we were able to resolve the reward issues quickly when they occurred. Providing prompt support is very important to us, and it’s great to know that this was your experience.
We truly appreciate your support and look forward to continuing to provide you with a positive survey experience.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.