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Valorada con 5 estrellas sobre 5

We are very happy with our shower room designed by Sue Mee at Ripples in Tunbridge Wells. After she presented the designs, she also kept us updated throughout all the changes according to our requir... Ver más

Valorada con 5 estrellas sobre 5

The team at Ripples Chichester are outstanding end to end in the process of designing my (now) beautiful bathroom to working closely with my builders bathroom team to do the install. I was very impres... Ver más

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Valorada con 5 estrellas sobre 5

We have just had two projects designed by Kalli at Ripples Towcester. The process of agreeing the design was supportive and Kalli really took the time to get to know our priorities. We inevitably... Ver más

Valorada con 2 estrellas sobre 5

This company took almost 9 months to begin a job, installed units that were of an inferior quality to what we had been firmly told, charged us extra because the people they hired to install were so co... Ver más

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Experts in bespoke bathroom design, with showrooms nationwide.


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4,4

Excelente

TrustScore: 4.5 sobre 5

138 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(138)

14 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Sabotage, not service

We were dazzled by the Bath showroom, enthused by the design consultant's patter and apparent knowledge, but when promise turned to performance the wheels fell off. Given that Ripples design and source, but not instal, we had expected them to build an inventory which they would supply in one, or possibly two, tranches. Instead, they delivered in dribs and drabs. A tap here, a basin there. Always piecemeal, usually late, with incomplete or confused instructions. Our plumber wasted precious (and expensive) time in journeys anticipating promised deliveries that didn't arrive - and when finally they did, they often brought more problems: a basin without a base; a cupboard whose designated location curtailed entry; tiles over or under-supplied, both incurring extra cost. At the forewarned completion date only one bathroom of four was functional. Our builders claim the delays have set them back six weeks and entailed extra labour costs running into thousands. This isn't service - it's sabotage.

4 de junio de 2024
Opinión espontánea
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Respuesta de Ripples

Dear Christopher,

We're genuinely sorry to read your review and disappointed to hear that your experience fell short of the level of service we strive to provide. It’s clear that there were a number of issues along the way, and we want to extend our sincere apologies.

We’ve been in contact with your wife to help address the concerns raised, and would welcome the chance to speak with you to ensure everything has been resolved to your satisfaction.

Best wishes.

Valorada con 5 estrellas sobre 5

Extremely professional and great comms…

Extremely professional and great comms throughout the project. When there were the inevitable supplier issues, these were resolved quickly and the end result is exactly what we had wanted

2 de mayo de 2025
Opinión espontánea
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Respuesta de Ripples

Thank you for leaving us such a lovely review. We really enjoyed working with you on your project and we're equally as delighted with the outcome!
Enjoy your new bathroom!

Valorada con 5 estrellas sobre 5

Bespoke service - well worth it

Roan is great! He listened attentively to my requirements (way too many for such a tiny bathroom) and produced a detailed design which met my high standards and shallow pockets perfectly - and very quickly. A bespoke service which produced great results. Highly recommended.

14 de marzo de 2025
Opinión espontánea
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Respuesta de Ripples

Thanks for your kind review Fiona - we're so pleased to hear it.

Valorada con 5 estrellas sobre 5

Just had my second bathroom done with…

Just had my second bathroom done with Ripples in Newbury. They are fabulous - from Leanne's exciting and stunning design to Mark and Mark's exceptional installation and craftsmanship its a delight to go to the loo! Highly recommend

11 de abril de 2025
Opinión espontánea
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Respuesta de Ripples

Thank you for your kind words Gill and Rick. We hope you enjoy your new bathroom for many years to come.

Valorada con 5 estrellas sobre 5

Ripples Lindfield

Carrie and the team at Ripples worked really hard to bring our vision to life. They came up with ideas we’d never even thought of and worked hard to keep it all in budget. They helped us to create our dream bathrooms. Thankyou

2 de abril de 2025
Opinión espontánea
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Respuesta de Ripples

We're so pleased we were able to help you achieve your dream bathrooms, Samantha! We hope you enjoy them for many years to come.

Valorada con 1 estrellas sobre 5

More reponsibility needed

Ripples (Bath) should take more responsibility for installers it recommends, Our recommended installer's team managed to put a foot through a hallway ceiling from the bathroom above, caused a leak in the same area and fitted a lavatory in the wrong position.

25 de noviembre de 2024
Opinión espontánea
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Respuesta de Ripples

Thank you for your feedback, and we're truly sorry your experience didn’t meet expectations. While Ripples does not offer an installation service and this installer was not directly employed by us, we understand that any recommendation we make reflects on us, and we take that seriously.

We did work with the installer to rectify the issues you raised, including repairs and multiple professional cleans, and we’re sorry the process wasn’t as smooth as any of us would have liked. We also reached out to ask if there was anything more we could do.

Please accept our sincere apologies, and thank you again for bringing this to our attention.

Valorada con 5 estrellas sobre 5

Danii and Carrie have been amazing in…

Danii and Carrie have been amazing in creating a new bathroom for us. They have done all the hard work sourcing good quality materials and putting them together in a beautiful way-they have adapted to tweaks and changes very graciously and have made the whole process pretty stress free. Thank you!

28 de marzo de 2025
Opinión espontánea
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Respuesta de Ripples

Thank you so much for taking the time to leave a review, Gemma. We absolutely loved working with you to create your dream ensuite bathroom. We're rather thrilled with this one too, it looks absolutely fabulous.

Valorada con 5 estrellas sobre 5

Excellent service and amazing products

Beautiful showroom at Westbourne. They have really high quality products and their service is awesome. They will go all the way to advice you and help you choose what is the right product for you and best design. if you are looking for something special then that is your place!

7 de marzo de 2025
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Respuesta de Ripples

Thank you for your kind review - we're so pleased to hear you enjoyed your experience with us.

Valorada con 5 estrellas sobre 5

Happily use Ripples Tunbridge Wells again!

We had procrastinated for years over making choices for our bathroom renovations and we were therefore grateful for the advice, time and patience of the Ripples team in helping us choose quality tiles and fittings which suited our style. The design service helped us visualise the proposed designs and the team was full of ideas and accommodating with our frequent changes. The great service continued throughout the installation with the team being available to answer our and the installer’s queries. We would happily work with the team again!

6 de diciembre de 2024
Opinión espontánea
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Respuesta de Ripples

Thanks for taking the time to leave us a review, Eva. We loved working on your project and look forward to working with you on any future projects you have.

Valorada con 5 estrellas sobre 5

Danii and her team have done an amazing…

Danii and her team have done an amazing job renovating our very dated family bathroom. Fantastic design that we’d never have come up with ourselves that makes the best of a small space. We will be using Danii again for our en suite and downstairs loo in the near future. Highly recommend!

20 de diciembre de 2024
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Respuesta de Ripples

We're so pleased to hear about your experience with Ripples and hope you enjoy your new bathroom. Looking forward to working with you again soon!

Valorada con 5 estrellas sobre 5

I recently approached Ripples in Saffron Walden…

I recently approached Ripples in Saffron Walden to help me refurbish two bathrooms and a cloakroom at my new house.

The help and advice I received from the Manager, Paula, was outstanding. I found Paula remarkable for her design flair, professionalism and tenacity in pursuing a complex project that had to meet the disability needs of my husband as well as providing the aesthetics of beautiful and relaxing spaces.

Paula demonstrated her extensive and valuable knowledge, suggesting choice of materials and products appropriate for budget and goals. The installer she suggested was brilliant, too.

It was a real pleasure to work with someone who I felt had a genuine interest in achieving the best outcomes.
Her positive 'can do' spirit and kindly approach have taken the stress from the project.
It is as if my new bathrooms have been achieved with the support of a good friend.
I would highly recommend her services at Ripples.

8 de noviembre de 2024
Opinión espontánea
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Respuesta de Ripples

Thank you for the review Susan - we loved hearing about your experience and hope you enjoy your new bathrooms.

Valorada con 5 estrellas sobre 5

Outstanding Ripples…

We recently got our bathroom completed by Ripples. The most professional company who have ever worked in our home.

The initial visit to design the bathroom was covered by Paul who was just incredible. He is a genius when it comes to bathrooms - he came up with a plan taking all our considerations on board. This plan then turned into the final product which is the highest quality. Ripples are blessed to have a genius like Paul designing the bathrooms.

We then met Emma in the showroom to pick all the equipment for the bathroom -likewise Emma was excellent so knowledgable and nothing was pushed on you. A brilliant young lady with a great customer service approach and a huge addition to Ripples.

The 8 days the guys were on site in our home was seamless - the skip arrived when it was supposed to and the lads arrived on the button of 8am every day - they were immaculate and left the house clean every day. Josh was our main guy who is such a gentleman and great at his job.

Overall 20/10 - incredible company who appear to have the full circle of getting a new bathroom from the very design stage to completion - outstanding and highly recommend !
Thank You 🙏🏻

28 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

House renovation

Absolutely thrilled with the work Gurnaam (from the Ripples Solihull branch) did for our family bathroom, en suite, and downstairs toilet! From the start, Gurnaam took our ideas and vision, understood exactly what we were hoping to achieve, and brought it all to life beautifully. Her interpretation of our needs and aesthetic preferences was spot-on, resulting in spaces that feel both stylish and perfectly functional for us.

What truly set Gurnaam and the team at Solihull apart was their attentive and consistent service throughout the entire process, from the initial design phase to the final installation. They were always available to answer questions, offer advice, and ensure that every detail was just right. It made the whole experience seamless and enjoyable, and we couldn't be happier with the result. Highly recommend Gurnaam for anyone looking for a talented and dedicated designer.

7 de marzo de 2024
Opinión espontánea
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Respuesta de Ripples

Thank you for taking the time to leave us such a wonderful review, Ali. We hope you enjoy your new bathrooms for many years to come!

Valorada con 5 estrellas sobre 5

Having two bathrooms designed and…

Having two bathrooms designed and installed by Paula at Ripples, Saffron Walden has taken the stress out of ordering and installing ourselves. She’s a pleasure to work with. Paula was patient and attentive to what we wanted. She didn’t try to upsale anything and I felt she was professional and very helpful. What surprised me was that she came to visit a few time while the installers were working to make sure everything was ok. I recently had a kitchen designed elsewhere and never saw the designer once, so this was a very pleasant surprise which made me feel it was all going to be ok and we were in good hands. I loved the designs she came up with. Paula gently led me a little out of my comfort zone to create two beautiful designs that are practical but look luxurious. I couldn’t have done that myself. I’m so pleased I walked into her shop.

25 de octubre de 2024
Opinión espontánea
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Respuesta de Ripples

Thank you so much for the kind review Helen - we're so pleased you love your new bathrooms.

Valorada con 5 estrellas sobre 5

Fantastic Service and Fantastic Result

Fantastic service and fantastic result.
Rarely one to leave a review, but the service we've received from designer Jo Sangster and store principal Lisa in the Belsize Park branch has been second to none. Impeccable customer service and attention to the design detail from the outset, Jo has helped deliver 5 terrific bathrooms for our full house renovation. It has been a joy to work with them, always helping with trouble shooting, when the trouble was not caused by them, going the extra mile, visiting site and holding my hand through the ups and downs of a long running project. Jo has excellent communication and organisational skills and expertly liaised directly with our builders as needed. Fabulous range of products available too. I cannot recommend Jo and Ripples Belsize Park highly enough.

9 de octubre de 2024
Opinión espontánea
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Respuesta de Ripples

Thank you so much for your kind review Kate. We absolutely loved working on your projects and are so pleased you're happy with them.

Valorada con 5 estrellas sobre 5

Our second bathroom with Ripples

Our second bathroom with Ripples. We recently had the pleasure of working again with Angie at Ripples, Chelmsford on the formation of a new ensuite for my sons room, and we and he couldn’t be happier with the results. From the very beginning, Angie demonstrated an exceptional level of professionalism and meticulous attention to detail. She took the time to understand our needs and preferences, ensuring that every aspect of the design was both practical and aesthetically pleasing. Her expertise and creativity truly shone through in the final design, which perfectly balances functionality with stunning visual appeal.
Thank you, Angie.

4 de octubre de 2024
Opinión espontánea
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Respuesta de Ripples

Thank you so much for your review Kerry - we were delighted to see you back at Ripples and hope you enjoy your second bathroom as much as the first!

Valorada con 5 estrellas sobre 5

Extremely professional & exceptional quality


" I went to Ripples in Saffron Walden after trying my hardest to get a bathroom designed from another local company and failing miserably due to them not being interested. I dealt with Paula the owner who came out the next day to survey the bathroom in readiness for the design. I gave her my brief and she got it down to perfection. I bought my bathroom on the spot after falling in love with the whole concept. Every detail had been captured and now that it is complete I am absolutely over the moon with the end result. Edward the installer was absolutely brilliant, and nothing was ever too much trouble, and he was a pleasure to have around the house. I highly recommend anyone to go and pay Paula a visit. The service was extremely professional and the products are exceptional quality. "

1 de octubre de 2024
Opinión espontánea
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Respuesta de Ripples

Thank you so much for your kind words, Jennifer. It was such a pleasure working on your project. Enjoy your new bathroom!

Valorada con 5 estrellas sobre 5

Dream Bathroom ❤️

I chose Ripples in Southport after shopping around. I really liked Dan and Annie as they were so genuine. They held my hand through the whole process. Patiently guiding and advising me. Their fitters were fantastic too. I absolutely love my bathroom. I highly recommend Ripples to anyone who is thinking about renovating their bathroom. Thanks Dan and Annie xx

5 de agosto de 2024
Opinión espontánea
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Respuesta de Ripples

Thanks so much for the kind review. We hope you enjoy your new bathroom!

Valorada con 5 estrellas sobre 5

Terrific design, products and service

Everything was terrific. From the initial bathroom design, to quality of products, to value for money, to patience with our questions and immediate response to any (minor) issues. We’re thrilled with our new bathroom and really grateful for all the help and advice from the Ripples team in Belsize Park, especially Lisa, who went out of her way to make sure we had the space we wanted within the budget we could afford.

1 de marzo de 2024
Opinión espontánea
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Respuesta de Ripples

Thank you for such a wonderful review Debbie. It was a real pleasure to work on your project.

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