Safelincs Opiniones 

6705
•
TrustScore: 4.5 sobre 5

4,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Researching a direct replacement for my smoke alarms which I had discovered were 13 years old with a 10 year useful life span (where no electrician was required) led me directly to safelinks who claim... Ver más

Valorada con 5 estrellas sobre 5

These guys sell detectors that can replace the original manufacturer ones and for me that was an absolute godsend. From an annoying chirp to a "whoa this thing says it's out of date" to "oh shit, they... Ver más

Valorada con 5 estrellas sobre 5

My hallway smoke detector had reached its expiry date but the manufacturer no longer made replacements. So I came to Safelincs and found that they make a 'plug and play' compatible alarm which meant I... Ver más

Valorada con 3 estrellas sobre 5

Be careful about their delivery promises. We ordered some defib pads on a Friday and paid extra for next day delivery. They did not arrive until Tuesday evening. They said that I should have read th... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de prevención de incendios
  2. Tienda de equipos de seguridad

Escrito por la empresa

We are the UK’s most progressive and customer-focused fire safety provider offering over 6,000 products and services. We pride ourselves on a total commitment to customer satisfaction and have won several customer service awards. We also operate the UK’s largest online fire safety portal, offering not only best quality products at reasonable prices but also making best use of internet technology to offer our customer free services, such as test reminders, free log books and fire risk assessment tools. We are serious about a greener way of operating and are actively working on minimising our impact on the environment. We use 100% Renewable Electricity and produce most of our energy we use with our 1000sqm Solar PV installation, which generates 146kW of power. With the help of our manufacturers, we have managed to replace much of the plastic packaging materials and create new packaging materials through the recycling and re-manufacturing of our old cardboard packaging.

Fire Safety Solutions

Escrito por la empresa

Exclusive Warranties
We offer 5 year warranties on all our essential fire safety products as standard.
Best Price Guarantee
We will not be beaten on price and if you find the same product cheaper on another UK website we will match it.
Certified Professionalism
We have achieved numerous professional certifications including ISO9001, BAFE and CHAS.
Free Replacement After Fire Guarantee
Should you be the victim of a fire, we will replace or repair all affected fire safety equipment you purchased from us.
Corporate Memberships
Proud to work with leading industrial bodies such as the Fire Industry Association and the British Fire Consortium.
Manufacturers' Partner Of Choice
We have developed partnerships with leading fire safety manufacturers including Sprue, FirstAlert, Fireco, Geofire, Phoenix, Nest, Orbik, Jewel, DeRaat, Evac+Chair and Britannia Fire. We operate successful dedicated online platforms for our partners. We also provide the Chief Fire Officers Association's 'Blue Watch' online sales portal.

Free Shipping On Safes, Dorgards And A Range Of Other Products

Any order containing one of the above products is shipped for free.

A range of our products including Dorgard Fire Door Retainers, Agrippa Fire Door Holders, Fire Safes, Security Safes, Evacuation Chairs, Defibrillators and other equipment are shipped for free. Any order containing one of the described products is shipped entirely for free.

Información de contacto

Promotion box for Safelincs

Save Over 50% on Your Extinguisher Costs

Consider Safelincs P50 Service-Free Extinguishers for your business

4,7

Excelente

TrustScore: 4.5 sobre 5

7 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 48 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,7

Todas las opiniones

(6705)

235 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Looking for a replacement for my smoke…

Looking for a replacement for my smoke alarms that had come to the end of their marked service life I found they were obsolete. Fortunately Safelincs came up with a replacement model that was easy to fit without technical knowledge. They came in a few days and as promised were easy to fit. Now all three installed in linked system and doing the job thanks👍

30 de junio de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Fast Delivery and Reasonable price

The ordering process and deliver time was impressive and the product was the cheapest I could find (by a couple of pounds). I would have given 5 stars if the defib pads arrived in packaging Arriving without a pouch gives the impression it might not be new.

27 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Prompt Action

I contacted Safelincs by email on 29th June. I received a response promptly with suggestions as to why my 10 year battery started to run down after 4 years. Customer services exchanged further emails 1st July and is arranging a replacement unit. Much appreciated.
Regards
Eric Millan

29 de junio de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good solid box

Good solid box with plenty of space for storage. Box bigger than needed - site specified ‘large’ but actual size details weren’t stated (or couldn’t see them). Not an issue but would have been good to easily see size - and other sized boxes if available.

18 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Replacement of smoke detector under guarantee

One of the Firehawk smoke detectors with a life of 10 years in our property recently showed a low battery after 6 years of use. A quick email to Safelincs resulted in a replacement getting to me within a couple of days and everything back up and running minus the beeping! A refreshing response from efficient and friendly staff.

9 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great

Easy to order. Arrived on time. Well packaged and the item was exactly what we were looking for.

29 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor communication and misleading website

Item not dispatched because items not in stock. This was not clear on website and I was not advised of delayed delivery time.

5 de junio de 2026
Opinión espontánea
Logotipo de Safelincs

Respuesta de Safelincs

Good afternoon Katie,

Thank you for your feedback, and I sincerely apologise for the inconvenience caused by the stock issue with your order.

We have now resolved this internally and your order has been dispatched via express shipping, with delivery expected in 1-2 working days.

We appreciate your patience and understanding while we worked to sort this out.

Please don’t hesitate to contact us if there’s anything further we can help with on support@safelincs.co.uk

Laura
Customer care manager

Valorada con 5 estrellas sobre 5

Excellent Company…

I have bought from Safelincs several times. They have excellent customer service; I often call up with queries & a lovely human is always available with great knowledge & advice about their products. I highly recommend them and their products.

21 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchased Fireangel kit from Safelincs…

Purchased Fireangel kit from Safelincs a few years ago, had a battery issue with one of my smoke detectors and contacted Safelincs for advice, from the second i contacted Stephanie @ Safelincs i was in good hands, very quick response and attention to my issue, only took an email with some info regarding the smoke detector and within a few days a replacement unit was delivered, no hastle, no fuss - 100% professionally dealt with - absolute pleasure - great company and fantastic employees, very glad i dealt with them to begin with - thank you.

26 de mayo de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

False Promises

Ordered fairly standard products on the 5th of May with next day delivery and showing in stock, phoned on the 8th to query where they were to be told the stock was expected that day and would be dispatched that day or the Monday. Called the Tuesday as no sign of a parcel, only to be told the expected re-stock date was the 19th, phoned the 20th, only to be told it's the 27th. Zero updates, zero accountability.

Updated my review and rating, as I did receive the items after posting a review, but the overall experience was poor.

20 de mayo de 2026
Opinión espontánea
Logotipo de Safelincs

Respuesta de Safelincs

Good afternoon Elliot,

Thank you for your feedback, and I sincerely apologise for the inconvenience caused by the stock issue with your order.

I did try you call earlier, though I understand you may be very busy.

We have now resolved this internally and your order has been dispatched via express shipping, with delivery expected tomorrow.

We appreciate your patience and understanding while we worked to sort this out.

Please don’t hesitate to contact us if there’s anything further we can help with on support@safelincs.co.uk

Laura
Customer care manager

Valorada con 1 estrellas sobre 5

Where is my product?

We have placed an order on 01/05/26 but unfortunately we have still yet to receive the product. We have not received any information other than the initial order reference, no tracking information has been sent, and email queries are unanswered.
I had to give it one star just to write a review.

20 de mayo de 2026
Opinión espontánea
Logotipo de Safelincs

Respuesta de Safelincs

Good afternoon,

Thank you for your feedback, and we sincerely apologise for the delay regarding your order.

Unfortunately, the item you ordered was out of stock at the time, with an expected dispatch date of around 22nd May, though I do apologise if this information wasn't freely available at the time of order. The supplier has now provided us a new expected dispatch date of around 28th May.

We have recently contacted all affected customers with an update regarding the delay and the expected timescales. If you have not received this, please check your junk/spam folder or contact us directly so we can assist further.

We truly appreciate your patience and apologise again for the inconvenience caused. We are working hard to get all delayed orders fulfilled as quickly as possible.

Please feel free to get in touch with us directly on 0800 612 6537 or support@safelincs.co.uk if you wish to discuss anything further.

Kind regards,
Laura
Customer care manager

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más