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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Would give them ten stars if I could. Best customer service. Communications, updates and speed if delivery is excellent. Moped is also very good. Unfortunately I didn't get the name of the customer se... Ver más

Valorada con 5 estrellas sobre 5

Wonderful moped. Good experience ordering my sons moped. My son chsnged hi minda about which one he wanted... twice 🤦‍♀️ i emailed customer services about changing our order and they were extremely n... Ver más

Valorada con 5 estrellas sobre 5

Order the Ninja 125 on Sunday night, It arrived Wednesday mid day so happy with that. The build quality is better then expected but for £2000 you expect decent. Once I've registered it and done about... Ver más

Valorada con 5 estrellas sobre 5

After researching for weeks, decided to take the plunge and ordered a python 125 online. Delivery was prompt and the scooter exceeded my expectations. Build quality is excellent. Been using it for foo... Ver más

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4,6

Excelente

TrustScore: 4.5 sobre 5

316 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,6

Todas las opiniones

(316)

71 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

So many people have trouble

ordered bike on next day delivery paid extra, the bike didn’t arrive contacted company only by email (no phone number).
Bike arrived following day (ordered Wednesday evening delivered on the Saturday)
t&c says 14 cooling off period with email I did this day scooter was delivered
Company email back refusing stating bike was made to order?
Few emails back and forth company told me to sell on eBay or gum tree?!
I gave no measurements or asked for anything detailed just ordered off website that stated in stock
I have lost £2k on this purchase company is awful do not buy

I have lost £2k as the scooter was too small and direct bikes wouldn’t provide an return address

As for delivery it should have arrived ed on Friday I took unpaid day off sat in all day waiting
I emailed at lunch time to a reply stating scooter would be delivered that day but then a lady from Daventry telephoned saying Monday would now be delivered however we was going away on the Sunday which is why I paid for next day delivery that turn up Saturday after complaining
The scooter is still in original packaging as it’s no use to me

20 de agosto de 2025
Opinión espontánea
Logotipo de Direct Bikes

Respuesta de Direct Bikes

Thank you for your review.

The statement that “so many people have trouble” is not accurate. We have supplied over 20,000 scooters to happy customers across the UK.

We do have a telephone number and address are clearly listed on the Contact page of our website, in addition to email support.

Regarding delivery, our records show we attempted to contact you to arrange delivery but did not receive a response at that time. As a result, the scooter was delivered on the next available delivery day. This was accepted by you. Orders placed on Wednesday evening are processed the following working day, in line with our stated delivery terms.

You have received the brand new scooter you ordered, as described on our website.

We do not accept that you have “lost £2,000,” as the vehicle supplied and retained by you is exactly what was purchased.

We take all customer feedback seriously and thank you again for your review.

Valorada con 1 estrellas sobre 5

Do not buy from Direct Bikes

I bought a Direct Bikes Venom in August and I admit that I read negative reviews but went ahead anyway. It has been sat in a garage for 3 weeks and they have done nothing to help me. If you are seeing this advert, do yourself a favour and go somewhere else. I’m going to Trading Standards now. Direct Bikes have refused to speak to me via email leaving websites like Trustpilot as my only outlet to get the truth out there. Don’t touch them!!

22 de febrero de 2026
Opinión espontánea
Logotipo de Direct Bikes

Respuesta de Direct Bikes

Thank you for your review.

The Direct Bikes Venom scooter is one of our best selling scooters. This scooter is very reliable.

I can see you have supplied no name on the review, we have requested your contact information from you. But to date you have failed to supply. See below screenshot:

https://www.dropbox.com/scl/fi/b8tta4h2s1oodoirc3k7r/Screenshot-2026-02-22-at-18.48.09.png?rlkey=s070xe0y9o7su7jy7kxqhlncp&st=hrqqqlhd&dl=0

If you are a genuine customer you would simply reply with your details via Trustpilot request so we can assist you.

The Trustpilot platform is only for genuine customers of ours.

Valorada con 5 estrellas sobre 5

I recently bought a ninja moped from…

I recently bought a ninja moped from direct bikes. The team have been amazing throughout the purchase - available by email and reply quickly to all questions.

The moped itself is fantastic - easy to use - great for me. Very satisfied with it.

17 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

New scooter is amazing

New scooter is amazing. They are on the ball Sorted out everything for me. Friendly and professional. Scooter came much quicker than expected. Nice one. Many thanks.

30 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

New moped day

New moped day. Got my fab panther moped delivered today. Staff have been excellent throughout. Very happy with purchase 😃

14 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic scooter

Fantastic scooter! Very fast delivery and easy to set up. My python 125 is perfect. Very good to find a nice company who actually care about their customers and supply an excellent service.

14 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ace scooter

Ace scooter. Delivered my moped with care. Very helpful customer services. Would definitely use again.

30 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service, scooter was delivered up to me in Scotland. The venom scooter I have is fantastic. Really good value for money. Very reliable. Thank you everyone for such a good service and scooter

26 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great value for money

Great value for money. I bought the ninja 50cc and I couldn't be happier! The moped is outstanding. It's sturdy and quality is very good. The engine is quiet and packs a punch.

25 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordering online was simple

Ordering online was simple, with clear information provided. Delivery was on time. The scooter rides well, with smooth acceleration and good control around corners. Very useful in getting around city traffic

19 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

After researching for weeks

After researching for weeks, decided to take the plunge and ordered a python 125 online. Delivery was prompt and the scooter exceeded my expectations. Build quality is excellent. Been using it for food delivery shifts and it's holding up brilliantly even with daily heavy use. The storage space under seat fits my delivery bag perfectly which was an unexpected bonus.

19 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great people to buy a moped from

Great people to buy a moped from. Kept me informed throughout. Delivery day went smoothly, could see the van coming on Google maps. Didn't have much time off work so was very useful. Moped came in perfect condition. Would definitely recommend this online shop.

14 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A+ customer services

A+ customer services. Delighted with my moped. Had for 10 months now. Wanted to wait to write my review. It is a pleasure ride every day to work. Their customer services is spot on. I needed a spare part and was delivered next day. If your looking for a good company with well made moped this is the place to buy one.

14 de octubre de 2025
Opinión espontánea

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