I have several snuggy hoods rugs for my horse with sweet itch, these are the only rugs that have ever given her any relief (over 30 years). She still rubs and scratches on things but does not do the s... Ver más
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Consulta las opiniones de los clientes
Selten einen so tollen Kundenservice erlebt! Nach meiner ursprünglichen Bestellung bekam ich eine Email, dass die gewünschte Decke leider doch nicht in der bestellten Größe vorrätig sei und es wu... Ver más
I cannot thank Snuggy hoods for reacting so quickly as I needed the rug urgently.. literally ordered at lunchtime today and on its way to be delivered tomorrow .. it needed extras sewing on as well... Ver más
What can I say?! I absolutely adore this rug! It comes so pretty, all wrapped up neatly and in a bow, inside a lovely cotton drawstring bag. Exactly as described, fits my horse perfectly and such top... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Proud to be by By Royal Appointment to HRH The Queen.
Información de contacto
SNUGGY HOODS LTD, UNIT 1, BA14 6RU, HOLT, WILTSHIRE, Reino Unido
- 01225 783399
- sales@snuggyhoods.com
- www.snuggyhoods.com
4,8
Excelente
5 mil opiniones
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Outdoor dog fleece lasted 3 hours on my…
Outdoor dog fleece lasted 3 hours on my Sprocker, very thin fleece ripped in 3 places. Company weren’t interested and said they’ve been selling for 30 years and never had this problem and if I wasn’t happy with quality I should have returned before using. Will stick with Equafleece and Aldi dog coats from now on.
25 de noviembre de 2023
Opinión espontánea
love my saddle covers and they arrived…
love my saddle covers and they arrived super fast!
30 de octubre de 2023
Respuesta de Snuggy Hoods Ltd
So sorry to hear that this item wasn't suitable for you.
We would always recommend that you rea\ch out directly if you have any concerns or problems with a product.
If the item is unused (which I would assume it was given your comments here - as you would have probably checked the design and fabric before trying), I would definitely recommend it is returned for refund.
Our refund policy can be found on our website.
With kind regards
Snuggy Hoods
Big difference
Big difference with the company input. With a photo of past blankets, I was informed that the blanket was a tad long on her tail end. I let them know her chest and neck were larger (quarterhorse). So I ordered the larger neck, and shorter body. Worked perfectly.
17 de agosto de 2023
Great site to use and facts delivery
18 de septiembre de 2023
Very efficient & fast delivery.
Very efficient & fast delivery.
Not my first purchase of these hoods- so I already know they will be great!
17 de septiembre de 2023
Repeat customer
Excellent product. Good communication (especially when Royal Mail messed up the tracking and delivery!).
Have bought items from this company previously, always been satisfied with quality and service.
17 de septiembre de 2023
I bought this after my weanling hit a…
I bought a hood x 2, after my weanling hit a star picket and skinned his face to the bone.
This provided the perfect coverage to allow it to heal, where I couldn’t keep a bandage on. This is my 5th purchase from Snuggy Hoods, and my only recommendation is to buy the the zip! So much easier and safer with young horses!
17 de septiembre de 2023
I love snuggyhoods
I love snuggyhoods! I love their regular sales! The quality of the products are fantastic and always fit great.
21 de agosto de 2023
Ordered for post sarcoid surgery protection
Very helpful when I ordered , the delivery came later than I expected and there were no instructions with it . I still haven't used it , left a voice mail , had no reply . Could do with paper instructions and not on line or UTube . Looks a good piece of kit , my horse has a stomach wound post surgery , so I'll try and use the online info at some point I guess and fit it , paper instructions would be easier in the field where I have a poor signal . I also thought it was all stitched together but lots of separate bits . So I guess so far no real comment due to the above .
20 de agosto de 2023
Respuesta de Snuggy Hoods Ltd
Hello Janice
Many thanks for taking the time to review your order placed August 21st.
Unfortunately we have received no correspondence from you. I have checked email and voice mail and also the social messenger areas. I am very sorry if your messages have been lost and would like to confirm our telephone number is 01225 783399 and email sales@snuggyhoods.com. I will also copy this message to the email you provided with your order.
Having checked, I can see that you have ordered the Bug Body and Sheath Cove. The attachments were ordered and should have been added to the blanket ready to use as per the photos on the website. Can you please check this and advise? There should be a long strip of velcro running from stifle to stifle PLUS 2 x strips either side the tail. As per the advice on the website, the fit must be tight tight tight.
You should have a Blanket with detachable hood PLUS the sheath cover. The body and neck should have been wrapped together with the sheath cover rolled separately and tied with the blue ribbon. There should also be a small cotton bag to keep everything in place when fitting.
As recommended when ordering, the fitting advice will show all aspects of the fit of all the items - https://snuggyhoods.com/pages/fitting-advice
I hope that this information helps and do ask that you try calling again or reply to this message if we can help further.
Looking forward to hear from you.
Best wishes
Becky
So easy to buy and put on as step by…
So easy to buy and put on as step by step help..Friendly helpful and touch wood so good so far thank you!!
18 de agosto de 2023
Easy to order
Easy to order. True to size .great product all nicely wrapped with a useful bag
17 de agosto de 2023
Similar to Boett Rug but half the price…
Similar to Boett Rug but half the price and so much easier to put on the horse than the Boett Blanket. Would definitely buy another one of these. Delighted with my purchase. Fast delivery too
15 de agosto de 2023
Would have given 5 stars but I…
Would have given 5 stars but I originally ordered black items only to receive a phone call saying the stock was incorrect . I changed to burgundy and items swiftly sent out
22 de agosto de 2023
Great service and good quality product
Customer service was very helpful and returns were quick and easy. I had to get a hood with a zip as my horse did not like it going on over her head. Well made and good quality material - hope it helps her itchiness!
22 de agosto de 2023
Slightly poor material easily get holes in the rug
Very fast service and delivery . I made a mistake and had to buy a sewing machine to attach the udder cover myself . Also the material is very thin I have already repaired about ten holes my horse has got in her rug . Only had it a month . ☹️
14 de agosto de 2023
Respuesta de Snuggy Hoods Ltd
Hello Jane
Many thanks for taking the time to review your order.
I am sorry if you missed the information regarding the attachments during sale times.
During the season, we would attach any extra attachments for udder and sheath automatically when the item is added to the rug in the basket. During clearance sales, this is added as an option due to the discounts on the products and the extra time taken to carry out. We do try to make this obvious on both the rug description and the description of the Udder/sheath/legs. I am sorry if this was missed. Had it been added to the basket and paid for, the seamstresses would have added this for you prior to dispatch.
With regard to the holes, unfortunately, as described in the product description, if caught on something such as black thorn or barbed wire etc, it can tear. Unfortunately there is not a fabric which can be comfortably enough to use 24/7 which will not tear if caught on something. The good news is that, unlike a mesh which is not repairable, the fabric is incredibly easy to mend by hand or on a domestic sewing machine.
Damage can occur in minutes of use and some are lucky enough not to ever sustain any damage to their hoods and rugs. We offer patching fabric when needed and have an in-house repair service should the repairs be beyond your capability. This should mean that the rug should last a number of seasons - albeit being repaired.
I hope that this information helps and apologise for any disappointment in your order.
Regards
Snuggy Hoods
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