I called Customer Services and was helped by a very kind and understanding person who explained what had happened to mu subscription and immediately set things right. In addition, she walked me throug... Ver más
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Consulta las opiniones de los clientes
I have been purchasing from soda stream for a while now and been generally happy, orders arrive quick with full updates, their canister swap scheme is good. Customer service is good too as recently ha... Ver más
Don’t bother with subscription service or exchange. Both occasions used I got charged the £10 a bottle fee because they couldn’t trace my returns even though sent them back with in time frame and foll... Ver más
La empresa ha respondido
My SodaStream bundle, arrived very quickly & well packed. It works well, we are enjoying sparking water without using plastic bottles. I have received a reminder to return the empty gas bottles in the... Ver más
Información sobre la empresa
Escrito por la empresa
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Escrito por la empresa
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Información de contacto
Office 2 The Limes, Ampthill, MK45 2GJ, Reino Unido
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4,3
Excelente
6 mil opiniones
No consta que haya invitado a opinar recientemente
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Excellent customer service
Excellent customer service. I ordered a duo soda stream ,however it was damaged during delivery. I contacted soda stream who replied very quickly. Unfortunately the duo was out of stock ,so they gave me a full immediate refund. They also kept an eye on stock and notified me when it was back , they even honoured the price from my original order as it had been on offer.
All I can say is that the customer service team member Bella who I dealt with was friendly, efficient and very helpful. Certainly a better experience with customer service than a lot of companies.
18 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Mrs MB
Thank you so much for taking the time to leave such wonderful feedback.
We’re sorry that your DUO was damaged during delivery, but we’re delighted that Bella was able to turn a disappointing situation into a positive experience by arranging your refund, keeping an eye on availability, and ensuring the original promotional price was honoured when the DUO came back into stock.
We’ll be sure to pass your lovely comments on to Bella. It’s always fantastic to hear when a member of our Customer Service team has made such a positive impression.
Thank you again for your patience and for choosing SodaStream. We hope you’re enjoying your new DUO!
Kind regards,
Amelia
Fuming - terrible service
Ordered two gas cannisters (swapping out two cannisters I had bought separately). The new ones never arrived. No communication from Sodastream and when I rang up to complain, they said they would refund me (5-7 days) and I would need to reorder. I'd had to go out and by gas, so wasn't in a hurry to reorder. Today, I got an email pretty much demanding the return of the gas cannisters that I didn't buy online from Sodastream and they're threatening to charge me for the return of something they didn’t supply. They are one of the worst companies I've dealt with! My Sodastream was a gift but it hasn't been a positive experience.
UPDATE: the discount code they sent me for the issues I'd had didn't even work for the purchase of has, which is all I would order!
19 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Kerri
Thank you for taking the time to share your experience.
I completely understand how frustrating this experience has been, particularly after your original cylinders never arrived, you had to purchase gas elsewhere, and you then received a reminder asking you to return cylinders from an order you never received.
As the replacement cylinders from your original order were never delivered, you should not be expected to return cylinders against that exchange. The reminder you received was automatically generated, so please disregard it. You will not be charged for cylinders relating to an order that was not delivered.
I also understand your frustration that the discount code you were provided following the issues you experienced did not work when you tried to purchase gas. I appreciate how disappointing this must have been, particularly after everything else you had already encountered.
We would like the opportunity to review the discount issue, and ensure that this is resolved accurately. Please reach out to our customer service team so we can assist you.
We truly apologise about the disappointment.
Kind regards,
SodaStream Team
Product issue quickly resolved
An issue with a soda stream bottle was resolved very quickly by their customer services - communication was courteous and very responsive throughout my dealings with them .i would have confidence in purchasing further products from them in the future.
17 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Satisfied
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that the issue with your SodaStream bottle was resolved quickly and that you found our communication courteous, responsive, and helpful throughout the process.
We understand how important it is to have confidence in both the products you purchase and the support available if something goes wrong. It's therefore especially rewarding to hear that your experience with our Customer Care team has left you feeling confident about purchasing from SodaStream again in the future.
Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team.
Thank you again for choosing SodaStream and for your continued support.
Kind regards,
Amelia
Well what can I say well Kathy was not…
Well what can I say well Kathy was not what I was expecting, (one of those AI things) but no an actual human who really wanted to help sort out my problem( leaking soda stream machine) could not of been more helpful went above and above to sort it out I could not download the information to send, but worry not Kathy came up with the answer and now every thing sorted, very happy with the service well done Kathy from Sodastream.
17 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Tony
Thank you so much for taking the time to share your experience with us.
We absolutely loved reading your comments!
We're especially pleased to hear that Kathy exceeded your expectations and that you were able to speak with a member of our team who genuinely wanted to help resolve your leaking SodaStream machine. We understand how frustrating technical issues can be, particularly when you're having difficulties providing the requested information.
It's wonderful to know that Kathy was able to work with you, find an alternative solution, and get everything sorted to your satisfaction. Going above and beyond for our customers is exactly what we strive for, and your feedback is a fantastic example of the difference great customer service can make.
We'll be sure to pass your kind words on to Kathy, who will be delighted to hear how much you appreciated her support and dedication.
Thank you again for your lovely feedback and for choosing SodaStream. We're delighted that you're happy with the outcome.
Kind regards,
Amelia
I was unable to use the discount code…
I was unable to use the discount code provided, I dropped them an online query, they emailed back and sorted it, prepared the order and sent me a link to complete the checkout at the discounted price. Great service.
18 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Andrew
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that, after encountering difficulties with your discount code, our team was able to quickly investigate the issue, prepare your order, and provide you with a checkout link at the correct discounted price.
We understand how frustrating it can be when a promotion doesn't work as expected, so it's wonderful to know that the matter was resolved smoothly and to your satisfaction.
Your kind words mean a great deal to our Customer Care team, and we're pleased we could turn the experience into a positive one.
Thank you for choosing SodaStream and for your lovely feedback.
Kind regards,
Amelia
The service we have received from…
The service we have received from SodaStream has been 2nd to none communication and supply of our new sort of stream with additional gas containers was perfect. Can highly recommend them..
18 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Mr Pugh
Thank you so much for taking the time to share your kind comments with us.
We're absolutely delighted to hear that you've been so pleased with both the communication and the service you've received from SodaStream. Knowing that the delivery of your new SodaStream and additional gas cylinders went smoothly and met your expectations is wonderful to hear.
Providing a seamless experience from ordering through to delivery is something we strive for, so it's especially rewarding to receive feedback like yours.
Thank you for your recommendation and for choosing SodaStream. Your support means a great deal to us, and we look forward to helping you enjoy many refreshing sparkling drinks in the future!
Kind regards,
Amelia
Emailed offers fraught with issues
I seem to encounter issues when sent email offers, they don’t seem to pull through to the payment. I was recently sent an email informing me of a new function to add products to gas subscriptions but when I tried doing this it didn’t work. Sodastream informed me I had to do this 5 days prior to shipment of the gas subscription. I was subsequently sent another email 5 days prior to the subscription being shipped but when I eventually found the add products button (it wasn’t where the guide said it was) it was greyed out making it un-selectable.
I was trying to put my money directly into Sodastream’s pocket but it is no cheaper than buying off the high street and more hassle making my loyalty under valued and a waste of time and effort.
17 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Ivor
Thank you for taking the time to share your feedback.
We’re sorry to hear how frustrating this experience has been. We completely understand that receiving offers and information about new features should make ordering easier, not leave you spending extra time trying to work out why an offer or option isn’t available.
We particularly appreciate your feedback regarding the Add Products feature. If the instructions you received did not match what was displayed in your account, and the button was then greyed out when you tried to use it, we can understand why you feel your loyalty has not been rewarded.
For this we would like to send you 2 complimentary syrups. If that is alright with you, please let us know.
We’re disappointed that what should have been a convenient subscription experience has instead felt like additional hassle. Your comments regarding our promotional emails, website functionality, and subscription experience will be shared with the relevant teams for review.
Thank you for bringing this to our attention, and we’re sorry that we’ve fallen short of your expectations on this occasion.
Kind regards,
SodaStream Team
Dealing with Elizabeth at Soda-stream…
Dealing with Elizabeth at Soda-stream was an absolute dream. She understood exactly my disabilities and took the time to take me through the procedures and was extremely helpful. Very much appreciate what she did for me and after my initial complaint and sending multiple emails she corrected the situation very quickly. She has a flare for dealing with awkward situations and she should be commended on how she dealt with this. I very much appreciate her time and we consider her an outstanding member of your complaints team. Thank you very much for all your attention. Elizabeth regards Neil Blayney.
17 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Neil
Thank you so much for taking the time to share your experience with us.
We are delighted to hear that Elizabeth was able to provide the support and understanding you needed. We know how important it is for every customer to receive assistance that takes their individual circumstances into account, and it's wonderful to hear that Elizabeth took the time to guide you through the process and help resolve the situation.
We're especially pleased that, following your initial complaint and correspondence, Elizabeth was able to correct the issue quickly and make the experience a positive one. Your comments about her patience, professionalism, and ability to handle challenging situations mean a great deal.
We will ensure that your feedback is shared with Elizabeth and her management team. Recognition like this is incredibly valuable, and we're sure she will be delighted to know what a positive impact she had.
Thank you again for your kind words and for giving us the opportunity to put things right.
Kind regards,
Amelia
My old Sodastream broke whilst I still…
My old Sodastream broke whilst I still had 4 new old style gas cylinders. Contacted customer services not sure how they might help and Tracey responded with the options to buy a new starter pack at a discount. I accepted, was issued an invoice and a QR Code to return older style cylinders and instructions on how to revise my subscription all within 48 hours and new appliance is en route! Spectacular service!
17 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Malcolm
Thank you so much for taking the time to share your experience with us.
We're absolutely delighted to hear that Tracey was able to help you navigate the transition from your older SodaStream system and provide a solution that worked for you. We understand that discovering your machine has reached the end of its life while still having several older-style cylinders can be frustrating, so it's wonderful to know that the available options, discounted starter pack, return QR code, and subscription guidance helped make the process straightforward.
It's especially rewarding to hear that everything was arranged so quickly and that your new machine is already on its way. Providing clear, efficient support is exactly what we strive for, and we're thrilled that Tracey was able to deliver such a positive experience.
We'll be sure to pass your kind words on to Tracey, who will be delighted to hear that her assistance made such a difference.
Thank you again for your loyalty to SodaStream and for your wonderful feedback. We hope you thoroughly enjoy your new machine and many sparkling refreshments to come!
Kind regards,
Amelia
The customer service
The customer service is always prompt and helpful. I have contacted them twice and each time they have been very helpful and friendly.
16 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi customer
Thank you so much for taking the time to share your experience with us.
We're delighted to hear that you found our Customer Care team prompt, helpful, and friendly on both occasions that you've contacted us. Providing clear, supportive assistance is something we strive for, so it's wonderful to know we've been able to meet your expectations.
Your kind words mean a great deal to the entire team, and we're grateful for the opportunity to assist you whenever needed.
Thank you for choosing SodaStream and for your continued support. We look forward to helping you again in the future.
Kind regards,
Amelia
Timely cancellation of an unwanted delivery
Friendly efficient handling of my request to cancel an unwanted delivery of CO2 cylinders
17 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Diane
Thank you for taking the time to share your feedback.
We're delighted to hear that your request to cancel the unwanted CO₂ cylinder delivery was handled in a friendly and efficient manner. We understand how important it is to have matters like this resolved quickly and smoothly, and it's wonderful to know that we were able to assist.
Your kind words mean a great deal to our Customer Care team, and we truly appreciate you taking the time to let us know about your experience.
Thank you for choosing SodaStream, and we look forward to assisting you again whenever you need us.
Kind regards,
Amelia
A lady called Elisabeth helped me
A lady called Elisabeth helped me. She understood the issue and made a significant effort to resolve it.
7 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Guido
Thank you so much for taking the time to share your kind feedback about Elisabeth.
We’re delighted to hear that Elisabeth took the time to fully understand the issue and made a genuine effort to find a resolution for you. Knowing that you felt listened to and well supported means a great deal to us.
We’ll be sure to pass your lovely comments on to Elisabeth and ensure her efforts are recognised.
Thank you again for choosing SodaStream and for sharing your positive experience with us.
Kind regards,
Amelia
Top Rated Review for an exceptional employee, Elizabeth
I contacted you today to get a clear understanding of how SodaStream cylinders are returned, recycled, and repurchased — including the subscription options available.
Elizabeth was incredibly helpful throughout. She was consistently polite, checked that I understood each part of the process, and explained everything with real clarity. It was a pleasure speaking with her; she is exceptionally knowledgeable, articulate, and genuinely committed to helping customers.
I wholeheartedly recommend Elizabeth. She is doing an excellent job, and I cannot thank her enough. She is a real credit to your business.
16 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Jayelletee
Thank you so much for taking the time to share such thoughtful feedback about Elizabeth.
We’re delighted to hear that Elizabeth was able to clearly explain the cylinder return, recycling and repurchase process, as well as the subscription options available. It’s especially wonderful to know that she took the time to make sure everything was clear and that you felt fully supported throughout the conversation.
Your words about Elizabeth being knowledgeable, articulate and genuinely committed to helping customers are incredibly appreciated. We’ll make sure your fantastic feedback is shared with Elizabeth and the wider team so she receives the recognition she deserves.
Thank you again for your recommendation and for choosing SodaStream. Feedback like yours truly means a great deal to us.
Kind regards,
Amelia
I cannot fault the customer service…
I cannot fault the customer service care taken, Kathy supported me the whole way through my problem, went above and beyond to get me the perfect outcome without any hesitation. Thank you so very much
15 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Customer
Thank you so much for your incredibly kind feedback.
We’re delighted to hear that Kathy supported you throughout the entire process and went above and beyond to achieve the best possible outcome for you. Knowing that you felt genuinely cared for and supported every step of the way is exactly the experience we want our customers to have.
We’ll make sure your wonderful comments are passed on to Kathy so that her exceptional service and dedication receive the recognition they deserve.
Thank you again for taking the time to share your experience. Your words mean a great deal to Kathy and the entire SodaStream Customer Care team.
Kind regards,
Amelia
Elizabeth was very helpful
Elizabeth was very helpful, she responded promptly and quickly helped me reschedule my deliveries
14 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Sophie
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Elizabeth was able to assist you promptly and make rescheduling your deliveries quick and easy. It’s wonderful to know that her helpful service made such a positive difference to your experience.
We’ll be sure to pass your kind words on to Elizabeth. Recognition like this means a great deal to our team, and we’re sure she’ll be thrilled to receive your feedback.
Thank you for choosing SodaStream and for your continued support.
Kind regards,
Amelia
Extremely helpful with my purchase
Extremely helpful with my purchase, very satisfied
16 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Brian
Thank you so much for your lovely feedback!
We’re delighted to hear that you received the support you needed with your purchase and that you’re very satisfied with your experience. Your kind words mean a great deal to our Customer Care team.
Thank you for choosing SodaStream, and we hope you enjoy plenty of sparkling moments ahead!
Kind regards,
Amelis
I ordered from Sodastream
I ordered from Sodastream, I’m very happy about the product,various soda drink choices and very delicious sparkling water , it’s perfect because you can make your way of sparkle how you enjoy. Had a little issue with my order, but the problem wasn’t Sodastream it was delivery driver, but anyway I contacted costumer service and Elizabeth support and answered all my questions, great customer service from her 5⭐️ to her she was very helpful and polite.Thanks Elizabeth
16 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Candy
Thank you so much for taking the time to share such wonderful feedback.
We’re delighted to hear that you’re enjoying your SodaStream, from the variety of flavours to being able to customise the level of sparkle exactly the way you like it!
We also really appreciate your understanding regarding the delivery issue, and we’re especially pleased that Elizabeth was able to support you, answer all your questions and make the experience a positive one.
We’ll be sure to pass your 5-star recognition on to Elizabeth. We know she’ll be thrilled to hear that her helpful and polite service made such a great impression.
Thank you again for choosing SodaStream and for your kind words. We hope you enjoy many more delicious sparkling drinks!
Kind regards,
Amelia
Too many cylinders
I had an issue with a duplicated delivery of canisters before I needed them. Customer services handled my issue calmly, politely and with a creative solution. I have never had a bad customer services experience when I have needed to get in touch with team at Sodastream. First rate service. Thank you.
3 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Angela
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that our Customer Care team was able to resolve the duplicate cylinder delivery calmly and find a solution that worked for you.
It means a great deal to hear that every interaction you’ve had with our team has been a positive one. Providing friendly, helpful and reassuring support is incredibly important to us, especially when something doesn’t go quite as planned.
We’ll be sure to share your wonderful comments with the wider team. Feedback like yours is a fantastic recognition of their hard work and dedication.
Thank you again for your continued loyalty to SodaStream and for your very kind words.
Kind regards,
Amelia
The machine arrived in good time and so…
The machine arrived in good time and so far is working fine... or maybe I should have said WAS working fine. Today, the cylinde is depleted. It weighs 740grams with a trickle of CO2 leftin it.
I feel cheated... I purchased as a bundle which included the pink CO2 cylinder which it supposed fill up to 60 litres of water. That should have lastest about twice as long as it did, as filled the plastic bottle with iced water to the marked line. Well, it didn't even make 30 litres of sparkling water! I was pressing the push button 3 to 4 for about 1 second each time, until I heard the pressure release valve working. I am really disappointed and feel cheated. I spent a lot of money and expected what was advertised. I won't be buying from this company again! No doubt I'll get a generic reply as others have on here. Up to 60 litres shouldn't mean less than 30 litres.
Also, check A***on for cheaper deals there than the website, I found out the hard way.
15 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi F
Thank you for taking the time to share your experience.
We’re genuinely sorry to hear how disappointed you are with the performance of your first cylinder. We completely understand why you feel let down when you expected the cylinder to produce up to 60 litres and found that it lasted for considerably less than that.
The amount of sparkling water produced from a cylinder can vary depending on the level of carbonation used, but we appreciate that less than 30 litres feels significantly below your expectations, particularly when you were following the carbonation instructions carefully.
We would really like the opportunity to look into the cylinder and your machine further rather than leave you feeling that you haven’t received what you paid for. Please contact our Customer Care team with your order details so we can investigate and determine whether there may have been an issue with the cylinder.
You can email us on customer.care-uk@sodastream.com.
We’re sorry that your first experience has affected your confidence in SodaStream, and we appreciate you bringing this to our attention.
Kind regards,
Team SodaStream
Really good customer service
I encountered a couple issues: firstly finding out best way to return cylinders and then delivery never arrived (courier at fault, not sodastream) on both occasions replies were relatively prompt and Elizabeth was really helpful and managed to resolve both issues for me. Thank you :-)
15 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Alex
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that, despite the difficulties with returning your cylinders and the courier delivery, Elizabeth was able to step in and get both matters resolved for you. We really appreciate your understanding that the delivery issue was outside of our control, and it’s wonderful to know that our responses and support helped make the situation easier.
We’ll be sure to pass your lovely feedback on to Elizabeth. Recognition like this means a great deal to our team, and we’re sure she’ll be thrilled to hear that her help made such a positive difference.
Thank you again for choosing SodaStream and for your kind words.
Kind regards,
Amelia
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