I called Customer Services and was helped by a very kind and understanding person who explained what had happened to mu subscription and immediately set things right. In addition, she walked me throug... Ver más
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Consulta las opiniones de los clientes
Don’t bother with subscription service or exchange. Both occasions used I got charged the £10 a bottle fee because they couldn’t trace my returns even though sent them back with in time frame and foll... Ver más
La empresa ha respondido
My SodaStream bundle, arrived very quickly & well packed. It works well, we are enjoying sparking water without using plastic bottles. I have received a reminder to return the empty gas bottles in the... Ver más
I have been purchasing from soda stream for a while now and been generally happy, orders arrive quick with full updates, their canister swap scheme is good. Customer service is good too as recently ha... Ver más
Información sobre la empresa
Escrito por la empresa
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Escrito por la empresa
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Información de contacto
Office 2 The Limes, Ampthill, MK45 2GJ, Reino Unido
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4,3
Excelente
6 mil opiniones
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Really good customer service
I encountered a couple issues: firstly finding out best way to return cylinders and then delivery never arrived (courier at fault, not sodastream) on both occasions replies were relatively prompt and Elizabeth was really helpful and managed to resolve both issues for me. Thank you :-)
15 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Alex
Thank you so much for taking the time to share your experience with us.
We’re delighted to hear that, despite the difficulties with returning your cylinders and the courier delivery, Elizabeth was able to step in and get both matters resolved for you. We really appreciate your understanding that the delivery issue was outside of our control, and it’s wonderful to know that our responses and support helped make the situation easier.
We’ll be sure to pass your lovely feedback on to Elizabeth. Recognition like this means a great deal to our team, and we’re sure she’ll be thrilled to hear that her help made such a positive difference.
Thank you again for choosing SodaStream and for your kind words.
Kind regards,
Amelia
I have an elderly SodaStream machine in…
I have an elderly SodaStream machine in which I had accidentally disposed the lid of the bottle. On contacting SodaStream, they were able to post me out a replacement lid next day (!) so my machine is back in operation. Customer service is excellent though over the years I have spent a fortune on replacement gas and syrup flavors LOL They have my loyalty for many more decades to come...
14 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Stephen
Thank you so much for taking the time to share such fantastic feedback with us.
We're delighted that our Customer Care team was able to get your much-loved SodaStream machine back in action so quickly by sending you a replacement bottle lid the very next day. It's especially lovely to hear that your SodaStream has been with you for many years and is still going strong!
Your comment about spending a fortune on gas and flavours gave us a smile too! We truly appreciate your continued loyalty and support over the years, and hearing that you're planning to stay with us for many more decades means a great deal to the whole team.
Thank you again for being such a loyal member of the SodaStream family. Here's to many more years of bubbles!
Kind regards,
Amelia
Big fan of SodaStream
Big fan of SodaStream, and their customer service! Had to request an extension to the subscription because we had not finished the CO2 cylinder. Raised the request Sunday evening and had an answer from Tracey before 9am on the Monday - approving a 30 day extension! Very impressed by the level of customer service.
14 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Kristofer
Thank you so much for taking the time to share your wonderful feedback.
We're delighted to hear that you had such a positive experience with Tracey. We completely understand how helpful it can be to have some extra time when you haven't finished your CO₂ cylinders, and it's great to know that Tracey was able to respond so quickly and arrange the 30-day extension for you.
We'll make sure your kind comments are passed on to Tracey and the wider team. We're sure she'll be thrilled to know that her prompt and helpful service made such a positive impression.
Thank you for being a SodaStream fan and for your continued support. We're always happy to help keep things sparkling!
Kind regards,
Amelia
Brilliant customer service thanks Kathy
Brilliant customer service thanks. Kathy was so helpful and she was also tremendously lovely to talk to, she didnt make me feel like a nuisance, even though I keep forgetting how to place the gas order! I never feel like its a problem. Its wonderful to speak to people who are great at their job.
14 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi AKW
Thank you so much for taking the time to share such lovely feedback about Kathy.
We're delighted to hear that Kathy was so helpful and, most importantly, made you feel completely comfortable asking for assistance. Please never feel like a nuisance. That's exactly what we're here for, and we're always happy to help with your gas orders, no matter how many reminders you may need!
We'll make sure your wonderful comments are passed on to Kathy and the wider team. Recognition like this means a great deal, and we're sure Kathy will be thrilled to know that her kindness and support made such a positive impression.
Thank you again for choosing SodaStream and for brightening our day with your feedback.
Kind regards,
Amelia
Customer Service Sarah :)
My family has loved Soda Stream for a long time. The ease of use and the economical supplies have made it a favorite in our household. To add to our love, Sarah from the customer service team is an amazing asset to their company. I had a question about my order, she responded quickly and resolved my inquiry. If there is a way for the company to give Sarah an official pat on the back I'll endorse it!
11 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Stacie
Thank you so much for taking the time to share such lovely feedback.
We're delighted to hear that SodaStream has been a favourite in your household for many years and that you've enjoyed the convenience and value of our products.
We're especially pleased to hear about your experience with Sarah. Knowing that she responded quickly, answered your question, and resolved your order enquiry so efficiently is wonderful to hear.
We will absolutely make sure your kind words are passed on to Sarah and shared with the appropriate team. Consider that official pat on the back well and truly endorsed!
Thank you again for your loyalty and for recognising Sarah's excellent service. Feedback like yours means a great deal to our team.
Kind regards,
Amelia
I wouldn't advise doing the CO2…
I wouldn't advise doing the CO2 exchange on their website as each time they claim to not have received my empty cylinders and now I'm at risk of being charged full price. Unfortunately, my email bin is deleted every 30 days so I can't find proof of return. I was in the phone trying to sort this for nearly 1.5 hours and I'm still going to be charged full price for the two cylinders that got lost in their warehouse. I'm going to find a different way to exchange cylinders in store in future as this is unacceptable.
Customer number: 3406348
Order number: 99882246042
14 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Rachel
Thank you for your message.
We completely understand why you would feel the matter is unresolved if you believe you are still going to be charged for cylinders you have already returned.
However, we can confirm that the two cylinders were received and successfully logged against your account in August. As they have already been recorded as returned, there will not be a non-return charge outstanding for these cylinders.
You should be able to see the returned cylinders reflecting on your account when you click on "exchanges".
If a charge has already appeared on your payment method, please provide those details so we can review exactly what it relates to.
You have done everything required regarding the cylinder return, so there is no need to return anything further for these two cylinders.
Kind regards,
Amelia
Great Customer Service from Elizabeth
I am very happy to have super help from Elizabeth who very kindly alerted & corrected my subscription order & also alerted me there is an extension available (if needed more time to return empty bottles). I have asks for a reminder before the due date as well, just in case. Thabk you for being here, Elizabeth 🙏.
14 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Wee
Thank you so much for taking the time to share your wonderful feedback about Elizabeth.
We're delighted to hear that Elizabeth was able to help correct your subscription order, explain the option to request an extension if you need more time to return your empty cylinders, and assist with your reminder request.
It's always lovely to hear when a member of our team has made a real difference to a customer's experience, and we'll be sure to pass your kind words on to Elizabeth. We're certain she'll be thrilled to receive them!
Thank you again for choosing SodaStream and for your continued support. We're always here whenever you need us.
Kind regards,
Amelia
I used to returned them in John Lewis
I used to returned them in John Lewis. Now I need to pay extra and take them to the post.
Not worth the trouble. With all this posting is not that green at the end.
12 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Rodrigo
Thank you for sharing your feedback.
I completely understand your frustration. If you were previously able to return your cylinders conveniently at John Lewis, having to change your routine and make a separate trip to post them can understandably feel like extra hassle and less convenient.
Please note that you are not expected to pay for postage when returning items to us. We do provide you with a prepaid return.
I also appreciate your point regarding the environmental impact of having to send cylinders through the postal network. I will make sure your feedback about both the convenience and sustainability of the current return process is passed on to the relevant team.
I'm sorry that the change has made the exchange service feel less worthwhile for you, and we genuinely appreciate you taking the time to tell us how it has affected your experience.
Kind regards,
Team SodaStream
Great Customer support
The Sodastream plans are excellent value for money and ensure you are never short of cylinders
When I had an issue with an unrecorded return their customer support were first class and handled my case extremely well
I can thoroughly recommend Sodastream for both their excellent service and their positive environmental impact
12 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Bruce
Thank you so much for taking the time to share such positive feedback with us.
We're delighted to hear that you're enjoying the value and convenience of your SodaStream cylinder plan. It's especially wonderful to know that when you experienced an issue with a return not being recorded, our Customer Care team was able to resolve it and provide the level of support you deserved.
Your recommendation and your recognition of SodaStream's environmental mission truly mean a lot to us. Feedback like this is incredibly rewarding for our team.
Thank you for being part of the SodaStream community and for your continued support. We look forward to keeping you sparkling!
Kind regards,
Amelia
Deliver an empty box with no cylinders
Normally we get good service, but not sure if this is a joke but box arrived with no cylinders. The box was not stuck down as well as it usually was so either they were not put in the box or they were stolen in transit.
Also customer service does not work on the weekend so have to wait till Monday, to sort it out. Not happy!
12 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Gareth,
Thank you for sharing your feedback.
We are very sorry to hear that your order did not arrive as expected, particularly as this is not the standard of service we aim to provide.
We understand how frustrating it must have been to receive a parcel with missing items and then have to wait until Monday to raise the issue. A member of our team has been in touch directly to assist with resolving the matter and ensure a suitable solution is put in place.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.
The customer service were brilliant
The customer service were brilliant, quick and easy to access and very helpful and patient with my query.
8 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Mr and Mrs Layhe,
Thank you for your kind review.
It is wonderful that you had a positive experience with our customer care team.
Providing accessible, helpful support is something we care deeply about, and it's wonderful to know that our team was able to assist you in a way that made a difference. Your feedback means a great deal to us and will be shared with the team.
Thank you for choosing SodaStream and for taking the time to share your experience.
Great Customer Service
After an initial problem with good returned being denied - proof was obtained and submitted to Sodastream - pleased to say - immediately sorted and refund received promptly with thanks to Amelia. Great Service, great products and will be using again for sure.
10 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Steve,
Thank you for taking the time to share your experience.
We're glad to hear that Amelia was able to assist in resolving the issue and ensure everything was put right for you.
At SodaStream, we aim to make every customer experience as smooth as possible, so it's wonderful to know that our team was able to provide the support you needed and reach a prompt resolution. We'll be sure to pass your kind feedback on to Amelia.
Thank you for your continued support. We look forward to serving you again in the future.
A Misunderstanding
I misunderstood an order and paid for return of an empty cylinder which I did not need to do as I already had an empty cylinder that I could return within the timescale.
I emailed Sodastream and explained the situation and they were very understanding and sympathetic of my misunderstanding and arranged to refund my £10 when I returned my empty cylinder. I returned the cylinder with details of tracking number etc and Sodastream arranged a refund very quickly. Very happy with the service I received.
7 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Hazel,
Thank you for taking the time to share your experience and it is great to hear that everything went well.
At SodaStream, we understand that mistakes and misunderstandings can happen, so we're pleased we were able to work with you to find a fair and timely solution. Providing helpful, understanding support is something we strive for, and it's wonderful to know this was reflected in your experience.
Thank you for your kind words and for choosing SodaStream.
The customer service at Sodastream is…
The customer service at Sodastream is excellent. The staff are trained well and clearly know their products and services inside out. I have always been dealt with in a friendly, efficient and professional manner which makes contacting them a positive experience.
9 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Ruth,
Thank you for your wonderful feedback.
We're very happy that you've consistently had positive experiences with our team.
Providing knowledgeable, reliable support is something we take great pride in, and it's rewarding to know that our commitment to customer care has made a lasting impression. Your kind words mean a great deal to us, and we truly appreciate your continued support.
Great customer service
Great customer service
I love my soda stream I got it to reduce the plastic bottles I was buying for fizzy water… which is greatly reduced and I just love how fizzy the water is …
9 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Tracy,
Thank you for your wonderful review.
We're very happy to hear that you've had a positive experience with both our products and customer service.
Our goal is to make it easy for customers to enjoy their SodaStream while providing support they can rely on whenever needed, so it's fantastic to know we've met those expectations.
We truly appreciate your feedback and thank you for being part of the SodaStream community.
Great customer service
I was very pleased with recent customer service and would highly recommend having your cylinders delivered by Sodastream.
8 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Sadie,
Thank you for your kind review. We're glad to hear that you were pleased with the service you received and that our cylinder delivery service met your expectations.
Providing a convenient and reliable experience for our customers is very important to us, so it's wonderful to know you would recommend the service to others.
We truly appreciate your support and thank you for choosing SodaStream.
Excellent response from SodaStream support
I contacted SodaStream support and received a rapid and sympathetic response. I feel that sodastream really cares about its customers.
10 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Michele,
Thank you for taking the time to share your feedback. We're delighted to hear that you received a prompt and caring response from our support team. Providing helpful, personal support and ensuring our customers feel valued is incredibly important to us, so it's wonderful to know that this was reflected in your experience. Your kind words mean a great deal to the team.
Thank you for choosing SodaStream and for your support.
Paid for express delivery, order never received, bad management of orders
Ordered a SodaStream machine on Friday 4 September with Express Shipping, which their terms describe as next working day for mainland UK. Six days later it still hasn't arrived.
The tracking shows where it went wrong. The courier service booked was a Saturday delivery, but the parcel wasn't handed over until 11pm on the Sunday - two days after the delivery date the service was paid for. So the express window was already missed before the courier had the box. It then reached my local depot on the Tuesday and stalled there.
What's been most frustrating is that once it's with the courier, SodaStream's customer service can only relay messages, and as the recipient I have no standing with the courier at all. I couldn't redirect it, hold it for collection, or send it to a nearby pickup point. Two stars rather than one because their team has at least replied to me by name and engaged. In the end I have never received my order and ended up asking for a full refund which is still yet to be processed.
If you're ordering, I'd treat the express option as optimistic at best, especially when you factor in who they use for delivery. (InPost UK)
9 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Maria,
Thank you for taking the time to share your feedback. We are very sorry to hear about the delays and frustration you experienced with your order, especially after selecting express delivery and then facing issues with the courier service.
We understand how disappointing this situation has been, and we agree that the lack of flexibility once the parcel was with the courier only added to the inconvenience. This is not the experience we want for our customers.
A member of our team has been in touch with you directly regarding this matter and to assist with the resolution of your case. We appreciate the opportunity to address your concerns and sincerely apologise that we fell short of your expectations on this occasion.
Thank you for your patience and for recognising the efforts of our customer care team despite the challenges encountered.
Regards,
Sodastream Team
I had issues with my new soda stream it…
I had issues with my new soda stream it was faulty, they helped me with a video call then replaced it very quickly . Also issues on returning bottles as i live in a small village they arranged a collection. Overall very good customer services.
8 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Ms Angel,
Thank you for sharing your experience.
We’re thrilled to hear that our team was able to assist you and ensure everything was resolved smoothly. Providing helpful, flexible support and making the customer experience as easy as possible is always our goal.
We truly appreciate your feedback and thank you for choosing SodaStream.
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