I called Customer Services and was helped by a very kind and understanding person who explained what had happened to mu subscription and immediately set things right. In addition, she walked me throug... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Don’t bother with subscription service or exchange. Both occasions used I got charged the £10 a bottle fee because they couldn’t trace my returns even though sent them back with in time frame and foll... Ver más
La empresa ha respondido
My SodaStream bundle, arrived very quickly & well packed. It works well, we are enjoying sparking water without using plastic bottles. I have received a reminder to return the empty gas bottles in the... Ver más
I have been purchasing from soda stream for a while now and been generally happy, orders arrive quick with full updates, their canister swap scheme is good. Customer service is good too as recently ha... Ver más
Información sobre la empresa
Escrito por la empresa
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Escrito por la empresa
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Información de contacto
Office 2 The Limes, Ampthill, MK45 2GJ, Reino Unido
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4,3
Excelente
6 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent customer service !
Kathy has helped solve my sodastream subscription. I was given step by step advice and I feel at ease now. I look forward to receive more cylinder orders. Kathy told me how to return the used cylinder and sent me a QR Code to return using In Post.
Customer Service was excellent.
Thank you so so much.
9 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Jade,
Thank you for your wonderful review!
It is fantastic to hear that Kathy was able to assist with your subscription and provide clear, step-by-step guidance that helped put your mind at ease. It's great to know she was able to explain everything to you.
We will be sure to share your kind words with Kathy. Thank you for choosing SodaStream, and we look forward to continuing to support you with your future cylinder orders.
Positive, Professional and efficient Service
Recently spoke with Elizabeth about a concern l had. She promptly put me at my ease and dealt with the concern in a professional and efficient manner.
She has a very positive attitude, which l found so helpful and easy to deal with.
Thank you Elizabeth for a positive encounter.
2 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Janet,
Thank you for taking the time to share your experience.
We are very happy to hear that Elizabeth was able to put you at ease and address your concern in such a professional and efficient manner. Her positive attitude and dedication to providing excellent customer service are qualities we truly value, and we're pleased they made such a difference to your experience.
We will be sure to pass your kind feedback on to Elizabeth.
Thank you again for your support and for choosing SodaStream.
Problem with delivery resolved efficiently.
The first delivery for my replacement cylinder subscription never arrived, probably the fault of the courier. I messaged Sodastream and a refund and new delivery was sorted efficiently and with empathy.
4 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi there,
Thank you for taking the time to share your experience.
We're sorry your first subscription delivery didn't arrive, but we're glad our team resolved the issue quickly and efficiently. Providing helpful, understanding support is very important to us, so it's wonderful to know that you felt cared for throughout the process.
Thank you for choosing SodaStream and for your kind feedback. We truly appreciate your support!
Kind regards,
SodaStream Customer Care Team
Helping was great
You were very helpful. I didn’t understand everything that I had to do. You explain to me perfectly. That is very nice of you now. I understand. Thank you for being so understanding. You helped me 100%. Thank you.
9 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Brian,
Thank you for your wonderful feedback.
We're very happy to hear that our team was able to explain everything clearly and provide the support you needed. Helping our customers feel confident and informed is very important to us, so it's fantastic to know that you felt fully supported throughout the process.
Thank you for choosing SodaStream!
Kind regards,
SodaStream Customer Care Team
Great customer service
I spoke to Kathy in customer services today.
My query was dealt with professionally and without hassle. She also informed me of a better way to buy my cylinders which is most helpful.
9 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Elizabeth,
Thank you for taking the time to share your experience.
We're very pleased to hear that Kathy provided professional and hassle-free support while helping to resolve your query quickly. It's especially rewarding to know that she was able to recommend a more convenient and cost-effective way to manage your gas cylinder purchases.
We'll be sure to pass your kind comments on to Kathy.
Kind regards,
SodaStream Customer Care Team
A pleasure
A pleasure to be assisted by Elizabeth; very helpful, friendly, efficient.
8 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Alison,
Thank you for your kind review!
It is great to hear that Elizabeth provided such helpful, friendly, and efficient service. We'll be sure to share your lovely feedback with her. Thank you for choosing SodaStream!
Kind regards,
SodaStream Customer Care Team
Always a great experience.
The Customer Service Team are very friendly and keen to assist. They resolved my recent issue quickly and efficiently, so I really appreciated that.
The subscription service is really easy to set up and use - I'd definitely recommend it as a simpler way to manage your gas cylinders.
2 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi A J,
Thank you for your wonderful review!
We're delighted to hear that our team was able to resolve your issue quickly and efficiently, and that you're enjoying the convenience of our Subscription Service.
Thank you for your recommendation and for choosing SodaStream!
Kind regards,
SodaStream Customer Care Team
I had a query about a relatively …
I had a query about a relatively historic invoice and was very pleasantly surprised that this was dealt with extremely quickly and without me having to trawl my own records and the resulting email very nicely worded and showing very good client care.
4 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Mike,
Thank you for taking the time to leave such a lovely review.
We are happy to hear that your query was resolved quickly and efficiently, especially regarding a historic invoice. Providing helpful and attentive service is very important to us, so it's wonderful to know that the communication and support you received met your expectations.
We truly appreciate your feedback and your kind words.
Regards,
Sodastream Team
Brilliant customer service received…
Brilliant customer service received from Tracey. So quick, spot on.
8 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Mark,
Thank you so much for taking the time to leave us a review.
We're absolutely thrilled to hear that you received such brilliant service from Tracey. Providing quick, efficient support is exactly what we strive for, and it's wonderful to know that she was able to assist you so effectively.
We'll be sure to pass your kind comments on to Tracey, who I'm sure will be thrilled to hear that her help made such a positive impression.
Thank you for choosing SodaStream, and we look forward to assisting you again in the future.
Bought the E-Terra mega pack
Bought the E-Terra mega pack, quick delivery and great product, my complaint come for the fact I paid £189.99 ( £171 after 10% discount) the 2 days later they are selling exactly the same pack for £129.99 without discount...feel ripped off!!!
8 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Andrew,
Thank you for taking the time to share your feedback. We're delighted to hear that you were happy with the quick delivery and that you're enjoying your E-Terra Mega Pack.
That said, we completely understand your disappointment at seeing the same bundle offered at a lower price shortly after your purchase. We appreciate how frustrating that can feel, particularly when you've recently made a significant investment, and we're sorry that this left you feeling let down.
A member of our Customer Care team has already been in touch with you directly regarding this matter. We value your feedback and your custom, and we hope this helps to demonstrate how much we appreciate your support.
Thank you again for bringing your concerns to our attention, and we hope you continue to enjoy your SodaStream experience.
SodaStream.uk
SodaStream.uk - it is my first time I ordered from them and, as it stands right now, my last time. Firstly, I was unable to add the chosen Mix bottle for £153 to the cart/basket, had to use a different device. Then, I was eligible for a free shipping (according to their website over £49.99). I even had a message appearing saying I had unlocked the free delivery. However, the shipping of £4.99 was added despite it all, so I had to purchase it with that and then look for how to contact the customer service, which wasn't straightforward. After emailing the answer I received from Paige was that I had to wait for it to be delivered first before I could receive my shipping refund. What kind of customer service is this!? I wasn't supposed to be charged it in the first place and, after spending £152, I am having to wait and, even to let them know once I receive it, to receive my refund! I'm quite busy and have no time emailing again and again. Never mind you spend a substantial money and you don't feel valued as a customer. In the current economy when people think three times about where they spend their money, I think, the customer service should be better and, if this is their company policy, the company should reassess it.
NB. An update: Yes, a customer service has been in touch and nothing has changed. Still haven't received my shipping delivery refund. Still had to wait until my order is actually delivered.
8 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Antonia,
Thank you for taking the time to share your feedback. I sincerely apologize for the difficulties you experienced during your first order, from the issues adding your selected item to your basket to the unexpected delivery charge and the frustration this caused.
We completely understand why this experience left you feeling disappointed, particularly after making a significant purchase. Providing a smooth ordering experience and clear support is important to us, and we are sorry that we fell short of your expectations on this occasion.
A member of our Customer Care team has already been in touch with you directly regarding this matter and is working to ensure your concerns are addressed. We appreciate you bringing this to our attention, as feedback such as yours helps us identify areas where we can improve both our website experience and our processes.
Thank you for your patience and for giving us the opportunity to put things right.
Kind regards,
Soda Stream
To be fair, my first customer service call re a missing lid for one of my glass bottles was not positive, therefore I asked SodaStream to forget my request. A reply came back, which was extremely helpful, and took no time at all to engage with. I have 3 Soda Streams, therefore, do see myself as a good customer. I've also converted 2 friends from San Pelrino to soda stream sparkling water due to its high sodium content, (which makes me thirsty). The third soda stream was a replacement for an old one, and has glass bottles! Im happy with my outcome. It's so good to be able to say something positive just because a company is helpful
7 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Kathie,
Thank you for sharing your experience with us!
We're sorry that your initial enquiry wasn't resolved as expected, but we're very happy to hear that our team was able to turn things around and provide the support you needed. It's wonderful to know you're enjoying your SodaStream products, and we're especially grateful that you've recommended SodaStream to your friends.
Thank you for your loyalty and for taking the time to leave such thoughtful feedback. We're thrilled that you're happy with the outcome.
Kind regards,
The SodaStream Team 💙
The customer service agent Mqoba…
The customer service agent Mqoba Michael Magwazi was really helpful and very polite. I would give him personally 5* for the service he provided.
I have only given four stars because I find SodaStream's interface somewhat clunky and it can be a little frustrating. Changing my email address took days from start to finish ....That said, they are a decent company and very fair so I would still recommend them. Maybe just have a cuppa to hand and sitting a comfy seat when you start the contact process.
1 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Kerry,
Thank you for taking the time to share your feedback!
It's great to hear that Michael provided such helpful and friendly service, and we'll be sure to pass along your kind words to him.
We also appreciate your feedback regarding our contact process and the delay in updating your email address. We're always looking for ways to improve the customer experience. Thank you for your recommendation and continued support of SodaStream.
Kind regards,
The SodaStream Team 💙
Great customer service as usual
Great customer service as usual. I was late with my returns and realised so messaged and they didn’t charge me the late fee. Also, always give me an extension on my cylinder exchange when required as my usage varies. Would always recommend buying direct from sodastream website. Paige in customer service was very helpful.
3 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Stuart,
Thank you for your fantastic review!
We're so pleased to hear you've had another great experience with our Customer Care team. We're always happy to help with cylinder exchange extensions when needed, and we're glad we could assist with your return.
A special thank you for mentioning Paige. We'll be sure to pass on your kind words!
Thank you for recommending SodaStream and for your continued support.
Ordered a refill/collection gas…
Ordered a refill/collection gas canister along with a tonic syrup to be delivered by DPD, return process very easy, but the next day I realised I didn't get my syrup, called customer service and query was resolved quickly and efficiently buy sending a replacement syrup next day delivery
P.s I love my soda stream I mainly use it for sparkling water, it's saved me a fortune
4 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Karen,
Thank you so much for taking the time to share your experience with us!
We're very happy to hear that you found our gas refill and collection process quick and easy, and that our Customer Care team was able to resolve the missing syrup issue promptly by arranging a replacement. We always strive to make things right as quickly as possible when something doesn't go to plan.
It's especially wonderful to hear how much you're enjoying your SodaStream! Knowing that it's helping you enjoy sparkling water while saving money makes us smile. Thank you for your continued support and for being part of the SodaStream community.
Kind regards,
The SodaStream Team 💙
Tracey responded quickly and was…
Tracey responded quickly and was friendly and helpful. Great customer service :-)
5 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Dries,
Thank you so much for your lovely review. We're delighted to hear that Tracey was friendly, helpful, and able to assist you quickly. We'll be sure to share your kind feedback with her.
We truly appreciate your support and thank you for choosing SodaStream.
What a nice company to deal with
I have used soda stream for a few years. The product is brilliant in that you can produce your own soda water or tonic within minutes. Today I had to call the company to sort out the process for returning the used cylinders. Kathy, the lady I spoke to was brilliant. Very patient, very through and helped me understand the process. What a pleasure to work with a company where the staff are knowledgeable friendly and very helpful Well done guys.
4 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Brian,
Thank you for your fantastic feedback and for being a loyal SodaStream customer over the years!
We're happy to hear how much you enjoy the convenience of making your own sparkling drinks at home. It's also wonderful to know that Kathy was able to assist you with the cylinder return process. We'll be sure to pass on your kind words to her. Providing knowledgeable, patient, and friendly support is something we take great pride in.
Thank you for your continued support and for taking the time to share your experience. Reviews like yours mean a great deal to our team. 😊
Amazing customer care always ready to…
Amazing customer care always ready to assist. Fast delivery and easy returns
4 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Edith,
Thank you for your wonderful feedback!
We're thrilled to hear that you've had a positive experience with our customer care team. Providing helpful support, fast delivery, and a smooth returns process is what we strive for, so it's fantastic to know we've met your expectations.
We truly appreciate your support and thank you for choosing SodaStream. 😊
Inpost nightmare
Inpost nightmare , im not getting anymore gas its too much trouble sending gas cylinder back it not worth it anymore.
Can never get an inpost locker, always full
3 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Tony,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with the InPost locker returns process and understand how frustrating it can be when the lockers are repeatedly full and you're unable to complete your return.
We appreciate you bringing this to our attention. To help resolve the issue, a member of our team has been in touch to arrange a collection for your cylinders as an alternative solution. We hope this makes the process much more convenient for you.
We sincerely apologise for the inconvenience caused and appreciate your patience. Thank you for being a valued SodaStream customer, and we hope we can restore your confidence in our service.
Return Solution
Very responsive to my question regarding return process and provided a prompt solution
1 de septiembre de 2026
Opinión espontánea
Respuesta de SodaStream UK
Hi Terry,
Thank you for your feedback!
We're very happy to hear that our team was able to answer your question about the return process promptly and provide a clear solution.
We appreciate you taking the time to share your experience and thank you for choosing SodaStream.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.