Stone Warehouse Opiniones 

Everything was excellent including delivery times.

The sample was dispatched promptly and whilst it was too light for our use the quality of the pebble was excellent

Great service

Excellent service speedy delivery and great product thanks

Good value and prompt delivery. The pebbles have transformed part of our garden.
Thank you.

Great. Quick delivery and good communication. Items are just as described.

Great price, good quality, fast delivery

Speedy delivery to exact place I asked for - good price and hassle free

Excellent communication, very helpful. Delivery service outstanding - helpful and friendly driver. Thank you

Great service, the stone I purchased is very beautiful the colour chippings are exactly as the internet. Very friendly delivery person, very prompt

Professional/Good communication and response P2P/ Did exactly what was agreed/Excellent product.

great price delivered very quickly
Excellent service excellent phone support

This is my 4th order from Stone Warehouse & I was pleased with the quality, price & delivery.

Ordered a sample, money taken from account, delivery date on invoice say ‘no specific date’, no update on when it is arriving. Glad I only ordered a sample if this is the communication. I will be using a different local company for my order. But kept getting a request to review the order, without even receiving it. Hmmm

Great product and delivery. Great communication. Recommend

I ordered 50 × 20kg bags of Flat Silver Cobbles advertised as 60–100mm, costing £757.79, specifically because I needed larger cobbles for a landscaping project.

After opening the first two bags, I found what appeared to be a substantial quantity of significantly smaller material. Rather than continue opening the order, I stopped after those two bags, photographed the contents against a tape measure and contacted Stone Warehouse.

I fully accept that natural aggregates vary in shape and size and that grading does not mean every dimension of every stone will be between 60–100mm. My concern is the quantity of apparently undersized material, rather than an occasional smaller or split stone.

This distinction matters because Stone Warehouse's own sizing guidance says there can be a “minimal quantity” of smaller stones arising from the grading process and refers to an 8% tolerance for aggregates coarser than 10mm.

Unfortunately, after considerable correspondence, I have not been able to agree what I regard as a satisfactorily independent way of determining whether the product supplied actually conforms to that grading.

Stone Warehouse has offered to collect the remaining bags and says that if they themselves determine that the sizing is incorrect, they will provide a full refund. If they determine it is within range, however, they propose deducting £55 haulage from my refund.

That's the part I find particularly unsatisfactory. There is already a genuine disagreement between us about the product, yet the proposed resolution leaves Stone Warehouse receiving the goods back, assessing its own product and effectively deciding whether Stone Warehouse is at fault.

They have offered to video their assessment, which I acknowledge, and the customer-service representative I dealt with has remained polite throughout. My criticism is therefore primarily of the resolution process, rather than the individual member of staff.

I've retained the unopened bags and photographic evidence while I consider the appropriate next step.

For a purchase of nearly £760, this has been a very disappointing experience.

I will update this review if Stone Warehouse subsequently resolves the matter satisfactorily.

That wording is particularly defensible because Stone Warehouse's current sizing page does indeed say there may be a “minimal quantity” of smaller stones and expressly cites an 8% British Standard tolerance for aggregates coarser than 10mm

Speedy delivery, good product.

Always great quality and reasonable price plus speedy delivery, can highly recommend.

Fair pricing,
Easy ordering,
Quick delivery,
Friendly and accommodating delivery person
A pleasure to deal with