There were some very odd mess ups from the depot that meant items weren't delivered on the proper day which was a big inconvenience. But would like to thank their customer service agent sue for... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Placed an order for some slate, all instructions were made clear on delivery and even watched a short video demonstrating. I booked a Saturday and was notified by text of a delivery time which was gre... Ver más
La empresa ha respondido
Companies rely on their supply and delivery partners to provide their services to the final customer. This company was let down by both. They were unable to obtain one part of our order because o... Ver más
La empresa ha respondido
Very helpful when ordering, as it was a difficult area to drop off in. Kept well informed about delivery. Given a 2 hour slot on the day and then a call 10 mins before delivery. Gravel is the colour i... Ver más
La empresa ha respondido
Información sobre la empresa
- Empresa de aglomerados
- también en la categoría
- Proveedor de arena y gravilla
- Proveedor de materiales de pavimentación
- Proveedor de piedra natural
- Tienda de insumos para paisajismo
- Vivero
Sobre Stone Warehouse
Escrito por la empresa
Stone Warehouse was established over 18 years ago as the online retailer of a large family-owned aggregate company that has been supplying specialist decorative aggregates for over 150 years. We supply the largest range of quality decorative aggregates online in the United Kingdom.
We source products from the UK, Europe and Asia and from our strategically placed production facilities we deliver competitively priced decorative stones nationally. We offer single and multiple pallet consignments and can quote for larger orders delivered with a crane / Hi-Ab or tipped loose loads from either dockside or direct from source. Standard deliveries are made on a curtain sided lorry and offloaded using a rear tail lift and a manual or electric pump truck. (Delivery Information)
Purchase high quality Gravel & Chippings, Pebbles & Cobbles, Slate & Paddlestones, Rockery & Boulders, Garden Products & Accessories, and Paving & Edging Products, or look through the Clearance & Seasonal range, delivered directly to site from the UK’s premium decorative aggregate supplier.
Prices include delivery and VAT. Simply enter your delivery postcode into the product page and the pallet availability, samples and delivered prices will be displayed for delivery within 2-3 working days. Next Day deliveries are also available for orders placed before 1pm at an additional charge.
Many decorative aggregates are used in water features and ponds so please look for the ‘Fish Friendly’ badge in the product information tab to confirm your chosen stone will not affect the water Ph, protecting your fish and other aquatic life from harm.
Stone Warehouse is committed to Carbon Footprint reduction by using recycled pallets and packaging as well as offering a range of by-product slate aggregates typically delivered direct to reduce product delivery mileage.
Please see our Frequently Asked Questions page for more information but for further product and delivery assistance please Contact Us or call our friendly customer service team on 01629 636212 between 9.00am and 5.00pm Monday to Friday.
Información de contacto
Long Rake , DE45 1LW, Youlgrave, Reino Unido
- 01629 636212
- sales@stonewarehouse.co.uk
- www.stonewarehouse.co.uk
4,7
Excelente
11 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent customer service from…
Excellent customer service from Patrick. Would have been a 5 but for mix up on delivery
2 de septiembre de 2026
Respuesta de Stone Warehouse
Hi Martin,
Thank you for the 4-star feedback, we really appreciate it!
Kind regards,
Millie
Really great company 💯 % will buy…
Really great company 💯 % will buy again, highly recommended. 👌
1 de septiembre de 2026
Respuesta de Stone Warehouse
Good afternoon,
Thank you for the 5-star feedback, we are happy to hear you are satisfied with the level of service received.
We hope to see you ordering again with us in the future!
Kind regards,
Millie
Respuesta de Stone Warehouse
Hi Mr Farman,
Thank you for the 5-star feedback, we are happy to hear that you had such a positive experience and hope to see you ordering again with us in the future.
Kind regards,
Millie
Good service
He was on time and the driver brought the pallet up the drive and saved us a lot of work
7 de septiembre de 2026
Respuesta de Stone Warehouse
Hi John,
Thank you for the 5-star feedback, we are happy to hear that your order arrived as and when expected!
We hope to see you ordering again with us in the future.
Kind regards,
Millie
Respuesta de Stone Warehouse
Hi Linda,
Thank you for the 5-star feedback, we are happy to hear that you found our ordering process easy and are happy with the product!
Kind regards,
Millie
not brill
not mutch difference in stone size or colour all the same some were filthy covered in mud took us ages to sort and clean in our 80 s shattered didn’t send any notification as what time of morning delivered we were still in bed so that’s it not over happy
31 de agosto de 2026
Respuesta de Stone Warehouse
Good afternoon,
Thanks for taking the time to leave us some valuable feedback.
This is the first that we are hearing of any issues with your order so if you would like us to take a further look into this, please send us some photos of the product received via sales@stonewarehouse.co.uk.
Kind regards,
Millie
Easy ordering
Easy ordering, helpful with enquiries and delivery as expected. All good
1 de septiembre de 2026
Respuesta de Stone Warehouse
Hi Carol,
Thank you for the 5-star feedback, we are happy to hear that you find our ordering process easy!
We hope to see you ordering again with us in the future.
Kind regards,
Millie
Stone Warehouse themselves super…
Stone Warehouse themselves super helpful, easy to get hold of etc.
They’re haulier on the other hand, shockingly bad exactly one week late on the delivery.
28 de agosto de 2026
Respuesta de Stone Warehouse
Hi Jonathan,
Thank you for taking the time to leave us some valuable feedback, we are happy to hear you are satisfied with our customer service.
We're really sorry that you've had a negative delivery experience when ordering with us on this occasion. We hope that the goods received have lived up to your expectations.
Sincere apologies for the delay and subsequent inconvenience caused.
Kind regards,
Millie
Product was great
Product was great. Customer service even better. Delivered on time. Only issue was that I had trouble ordering another batch online. My PayPal account was probably the reason I had so much trouble, but the lady I ordered with on the phone was first class
1 de septiembre de 2026
Respuesta de Stone Warehouse
Hi Davy,
Thank you for the 5-star feedback, we are happy to hear that you had such a positive experience with our customer service team and your order arrived as and when expected!
We hope to see you ordering again with us in the future.
Kind regards,
Millie
Great service and prompt delivery of…
Great service and prompt delivery of samples, will be looking to place a large order soon
16 de agosto de 2026
Respuesta de Stone Warehouse
Hi Barry,
Thank you for the 5-star feedback, we are happy to hear that your sample arrived as and when expected!
We hope to see you ordering again with us in the future.
Kind regards,
Millie
Brilliant service from Stone Warehouse.
Brilliant service from Stone Warehouse.
Was going to purchase via B&Q then found these were the direct sellers - saved another £35 or so.
Simple to order - arranged the delivery date and kept me informed of delivery.
Highly Recommended
4 de septiembre de 2026
Opinión espontánea
Respuesta de Stone Warehouse
Hi Mark,
Thank you for the 5-star feedback, we are happy to hear that you had such a positive experience and your order arrived as and when expected!
We hope to see you ordering again with us in the future.
Kind regards,
Millie
Easy to order
Easy to order, informative order progress and delivery.
Competitive pricing.
Delivery on time and delivery driver very helpful.
1 de septiembre de 2026
Respuesta de Stone Warehouse
Hi Mr Morrell,
Thank you for the 5-star feedback, we hope to see you ordering again with us in the future.
Kind regards,
Millie
Respuesta de Stone Warehouse
Hi Gio,
Thank you for the 5-star feedback, we are happy to you are satisfied with the level of service received!
Kind regards,
Millie
The stones that were delivered were…
The stones that were delivered were total rubbish.suppose to be 4 to 10mm.
There were all different sizes right up to 40mm plus they were full of twigs leaves bits of rubbish.Spent so long sorting the stones gave up had them dumped then repurchased from another supplier.Plus they were delivered on a broken pallet that fell to bits and couldn’t be moved of the road took 15 minutes to get the pump truck out from under the pallet.£200 wasted pea shingle at the fraction of the cost would of been better.
Nothing golden about these stones.my worse delivery of stones in 30 years of landscaping.
31 de agosto de 2026
Respuesta de Stone Warehouse
Good morning Louis,
Thanks for taking the time to leave us some valuable feedback.
This is the first that we are hearing of any issues with your order so if you would like us to take a further look into this, please send us some photos of the product received via sales@stonewarehouse.co.uk.
Kind regards,
Wiktoria
dealt very efficiently with an…
dealt very efficiently with an incorrect order an first phone call
24 de agosto de 2026
Respuesta de Stone Warehouse
Good afternoon,
Thank you for the 5-star feedback, we're happy to hear your issues were dealt with efficiently and hope to see you ordering with us again in the future!
Kind regards,
Millie
Excellent company, would highly recommend
Stone Warehouse has great products at great prices. I got exactly what I needed and it was available within a few days. The delivery came on time and the delivery guy was professional and helpful.
30 de agosto de 2026
Respuesta de Stone Warehouse
Hi Matthew,
Thank you for the 5-star feedback, we are happy to hear that you had such a positive experience!
We hope to see you ordering again with us in the future.
Kind regards,
Millie
Respuesta de Stone Warehouse
Hi Denise,
Thank you for the 5-star feedback, we are happy to hear that your order arrived as and when expected and hope to see you ordering again with us in the future!
Kind regards,
Millie
The delivery was disgraceful
The delivery was disgraceful. The delivery driver refused to leave the pallet on the pavement, as was the case previously. Overall experience not the greatest. Second order with the company. The inital order only one was delivered and had to wait for the second delivery. The second order was a nightmare. The customer service was not great at all.
29 de agosto de 2026
Respuesta de Stone Warehouse
Good morning,
Thank you for taking the time to leave us some valuable feedback.
We're really sorry that your order failed to arrive with you on your requested delivery date. Unfortunately, as we use an external haulage company, factors beyond our control can occasionally cause delays. We have to rely upon the information that the hauliers provide us with so we can only apologise if this wasn't accurate on this occasion.
Sincere apologies for the delay and subsequent inconvenience caused.
Kind regards,
Millie
Respuesta de Stone Warehouse
Hi Mark,
Thank you for the 5-star feedback, we are happy to hear that you are satisfied with the level of service received!
Kind regards,
Millie
Respuesta de Stone Warehouse
Good afternoon,
Thank you for the 5-star feedback, we're happy to hear your delivery arrived as and when expected.
Kind regards,
Millie
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.