Taps Empire Opiniones 

547
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Product as described and expected. Very quick turn round between order and delivery (ordered Tuesday, delivered Thursday) and packaging first class. Recommend wholeheartedly.

Valorada con 5 estrellas sobre 5

Ordered an expensive replacement showerhead to replace an older, faulty one. Taps Empire had the exact one in stock, at a very competitive price. A very smooth transaction on their website. Go... Ver más

Valorada con 5 estrellas sobre 5

The goods I ordered arrived well packed and on time. My husband who is disabled is entitled to vat relief. Taps customer support staff were most helpful and facilitated the claim in a timely and e... Ver más

Valorada con 5 estrellas sobre 5

Great service, ordered a Bristan mixer tap on Wednesday and it arrived on Friday as expected. Checked box, all perfect. Fitted tap on Monday, much better than the one it replaced. Very competitivel... Ver más

Información sobre la empresa

  1. Proveedor para baños
  2. también en la categoría
  3. Proveedor de equipos de calefacción
  4. Reformas de baño
  5. Reformas de cocina
  6. Tienda de insumos para plomería / fontanería
  7. Tienda de puertas para duchas

Escrito por la empresa

Taps Empire is U.K.'s leading retailer of bathrooms, taps, mixers, showers and radiators.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

547 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,7

Todas las opiniones

(547)

86 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Even if you seethe item as “ in stock “ prepare for extra 8 weeks …

Although the item was shown as ready for dispatch 2-4 days they took extra 4 weeks assuring us that it would arrive. When the time passed, they just gave us the same story with additional 4 weeks. So we had to cancel. Absolute joke and time wasting

22 de marzo de 2025
Opinión espontánea
Logotipo de Taps Empire

Respuesta de Taps Empire

Dear Petya

Unfortunately, we are unable to link your review to any order number on our system.

If you placed an order at www.tapsempire.co.uk, you are most welcome to call us and I will personally look into this for you.

Regards

Tim

Valorada con 1 estrellas sobre 5

Poor Customer Service

The item was not dispatched within 24 hours as stated on the website, I therefore waited longer than expected for the part to arrive. The anonymous customer service agent (they do not sign off their email with a name) offered zero flexibility when I wanted to return an item merely 3 days after the 14 day returns period had ended. The item had not been used and was still completely in the same condition from when it was sent out and received.

4 de febrero de 2025
Opinión espontánea
Logotipo de Taps Empire

Respuesta de Taps Empire

Please note that we do not state on our website that items are dispatched within 24 hours. In fact, our website clearly states "Usually dispatched in 2 to 4 days" for the specific product ordered by you. Nevertheless, your order was received on 9 January and actually dispatched on 10 January.

Since your order was delivered on 11 January and you contacted us on 31 January to request a returns reference, we were unable to accept the return.

Valorada con 1 estrellas sobre 5

Dishonest and poor service experience

Dishonest and poor service experience. Said that the item was in stock then I had to chase to see what was happening to then be told it was going to be delayed by several weeks. As that approached I asked for an update and then got a dispatch notice so organised my plumber to fit then when arrived it was only part of the order but nobody thought to let me know this and the other part would be further delayed. You don't hear anything unless you chase them and one of the poorest experiences dealing with a company I've had.

10 de enero de 2025
Opinión espontánea
Logotipo de Taps Empire

Respuesta de Taps Empire

We sincerely apologise for the inconvenience caused by this unforeseen instance. On receiving your order, we promptly notified you of a potential delay due to product unavailability and offered a full order refund as an option. Once the item arrived and was delivered, it was discovered that the product was missing a profile component due to a change in the manufacturer's specifications (which was not communicated to us prior to shipment).

We promptly informed you of this situation, explaining the need to order the missing part, which would incur a 7-10 day delay. We again offered a full refund for the delivered item as an option. You ultimately decided to retain the delivered item and requested a partial refund to compensate for the missing component, which was processed to your satisfaction.

Once again, we are sorry for all the inconvenience, as we were regrettably unable to deliver a hassle-free experience due to the exceptional circumstances.

Valorada con 5 estrellas sobre 5

Excellent Response

we had an issue replacing the new toilet seat & staff were very responsive on a phone call and the solution they promised arrived within a couple of days . Very impressed

2 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Ordered Twyford toilet pan only as…

Ordered Twyford toilet pan only as advertised ,got email to say order was incomplete,I replied to email saying I only need the pan.Got email saying carrier did not deliver to my area.Carriers they use areDPD TNT and PARCELFORCE all these carriers are in my area every day.i feel if I had ordered the parts I did not need it would be on its way by now. Will not use again nor recommend. Poor poor service

13 de noviembre de 2024
Opinión espontánea
Logotipo de Taps Empire

Respuesta de Taps Empire

We are sorry you feel this way, but your order was cancelled since our delivery partner for the specific product ordered did not cover your delivery postcode.

Toilet pans are bulky, fragile and not appropriately packaged for safe delivery by parcel delivery services. We therefore use door to door van delivery services for ceramics, but they do not serve certain remote areas.

Valorada con 5 estrellas sobre 5

Amazing company.

Amazing company.
Great sales department too. I had a very mundane question about bristan bath taps and was answered promptly and with knowledge about product.
The taps were a great price, and arrived within 2 days!
We have a new build and unfortunately the mixer taps that were fitted were letting too much cold water feed in.
My husband has solved the problem by installing two separate bath taps. We now have lots of hot water.

22 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Bristan taps

Easy to use website, kept me informed about delivery, delivered on time. Excellent product which my daughter and her husband are very happy with, worth paying the extra money for a quality product. Thank you.

23 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service and speed of delivery.

Placed my order on 16th and taps were delivered on 18th. Absolutely brilliant service! I cannot fault this company. Initially, I made a mistake by ordering the wrong item (ordered Bristan instead of Burlington taps in error). When I realised my mistake I immediately emailed Taps
Empire to ask for the order to be cancelled. The following morning I received confirmation my order was cancelled and they'd arranged a refund. Immediate attention from Taps Empire just when I needed it. Their pricing for the taps are also extremely competitive. I would definitely recommend this company.

16 de octubre de 2024
Opinión espontánea

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