Product as described and expected. Very quick turn round between order and delivery (ordered Tuesday, delivered Thursday) and packaging first class. Recommend wholeheartedly.
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Consulta las opiniones de los clientes
Ordered an expensive replacement showerhead to replace an older, faulty one. Taps Empire had the exact one in stock, at a very competitive price. A very smooth transaction on their website. Go... Ver más
The goods I ordered arrived well packed and on time. My husband who is disabled is entitled to vat relief. Taps customer support staff were most helpful and facilitated the claim in a timely and e... Ver más
Great service, ordered a Bristan mixer tap on Wednesday and it arrived on Friday as expected. Checked box, all perfect. Fitted tap on Monday, much better than the one it replaced. Very competitivel... Ver más
Información sobre la empresa
- Proveedor para baños
- también en la categoría
- Proveedor de equipos de calefacción
- Reformas de baño
- Reformas de cocina
- Tienda de insumos para plomería / fontanería
- Tienda de puertas para duchas
Escrito por la empresa
Taps Empire is U.K.'s leading retailer of bathrooms, taps, mixers, showers and radiators.
Información de contacto
9 Upminster Road South, RM13 9YS, Rainham, Reino Unido
- 0330 043 1254
- sales@tapsempire.co.uk
- www.tapsempire.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Bath
From ordering to delivery was very quick
Very happy with the service
Great price,great communication and…
Great price,great communication and delivered quickly and on time
Even if you seethe item as “ in stock “ prepare for extra 8 weeks …
Although the item was shown as ready for dispatch 2-4 days they took extra 4 weeks assuring us that it would arrive. When the time passed, they just gave us the same story with additional 4 weeks. So we had to cancel. Absolute joke and time wasting

Respuesta de Taps Empire
So happy with my purchase and fast…
So happy with my purchase and fast delivery
Poor Customer Service
The item was not dispatched within 24 hours as stated on the website, I therefore waited longer than expected for the part to arrive. The anonymous customer service agent (they do not sign off their email with a name) offered zero flexibility when I wanted to return an item merely 3 days after the 14 day returns period had ended. The item had not been used and was still completely in the same condition from when it was sent out and received.

Respuesta de Taps Empire
Repeat order, no complaints
Item arrived promptly and as described, have ordered replacement filter more than once now and never had any issues.
Dishonest and poor service experience
Dishonest and poor service experience. Said that the item was in stock then I had to chase to see what was happening to then be told it was going to be delayed by several weeks. As that approached I asked for an update and then got a dispatch notice so organised my plumber to fit then when arrived it was only part of the order but nobody thought to let me know this and the other part would be further delayed. You don't hear anything unless you chase them and one of the poorest experiences dealing with a company I've had.

Respuesta de Taps Empire
Excellent Response
we had an issue replacing the new toilet seat & staff were very responsive on a phone call and the solution they promised arrived within a couple of days . Very impressed
Water filter cartridge replacement
Reliable and prompt service, no hassle experienced
Everything happened so quickly
Everything happened so quickly, from order to delivery.
Ordered Twyford toilet pan only as…
Ordered Twyford toilet pan only as advertised ,got email to say order was incomplete,I replied to email saying I only need the pan.Got email saying carrier did not deliver to my area.Carriers they use areDPD TNT and PARCELFORCE all these carriers are in my area every day.i feel if I had ordered the parts I did not need it would be on its way by now. Will not use again nor recommend. Poor poor service

Respuesta de Taps Empire
Amazing company.
Amazing company.
Great sales department too. I had a very mundane question about bristan bath taps and was answered promptly and with knowledge about product.
The taps were a great price, and arrived within 2 days!
We have a new build and unfortunately the mixer taps that were fitted were letting too much cold water feed in.
My husband has solved the problem by installing two separate bath taps. We now have lots of hot water.
Absolute brilliant service
Absolute brilliant service.
Ordered a replacement loo seat Thursday pm, free delivery, arrived Friday pm.
Bristan taps
Easy to use website, kept me informed about delivery, delivered on time. Excellent product which my daughter and her husband are very happy with, worth paying the extra money for a quality product. Thank you.
As described
As described, very fast delivery and all at a great price.
Fantastic service and speed of delivery.
Placed my order on 16th and taps were delivered on 18th. Absolutely brilliant service! I cannot fault this company. Initially, I made a mistake by ordering the wrong item (ordered Bristan instead of Burlington taps in error). When I realised my mistake I immediately emailed Taps
Empire to ask for the order to be cancelled. The following morning I received confirmation my order was cancelled and they'd arranged a refund. Immediate attention from Taps Empire just when I needed it. Their pricing for the taps are also extremely competitive. I would definitely recommend this company.
Easy and simple purchase
Easy and simple purchase. Swift delivery.
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