Taps Empire Opiniones 

547
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Product as described and expected. Very quick turn round between order and delivery (ordered Tuesday, delivered Thursday) and packaging first class. Recommend wholeheartedly.

Valorada con 5 estrellas sobre 5

Ordered an expensive replacement showerhead to replace an older, faulty one. Taps Empire had the exact one in stock, at a very competitive price. A very smooth transaction on their website. Go... Ver más

Valorada con 5 estrellas sobre 5

The goods I ordered arrived well packed and on time. My husband who is disabled is entitled to vat relief. Taps customer support staff were most helpful and facilitated the claim in a timely and e... Ver más

Valorada con 5 estrellas sobre 5

Great service, ordered a Bristan mixer tap on Wednesday and it arrived on Friday as expected. Checked box, all perfect. Fitted tap on Monday, much better than the one it replaced. Very competitivel... Ver más

Información sobre la empresa

  1. Proveedor para baños
  2. también en la categoría
  3. Proveedor de equipos de calefacción
  4. Reformas de baño
  5. Reformas de cocina
  6. Tienda de insumos para plomería / fontanería
  7. Tienda de puertas para duchas

Escrito por la empresa

Taps Empire is U.K.'s leading retailer of bathrooms, taps, mixers, showers and radiators.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

547 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,7

Todas las opiniones

(547)

86 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Repeat purchase failed

The product is fine, works well. However, I object to several requests to review an item.
This evening I tried to purchase an identical item online, fine until it came to payment - the web site seems unable to process the payment. Santander have approved it, but the web site can't complete it.
I don't have time for this. Get it sorted.

12 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Free delivery swung my purchase.

Free delivery swung my purchase decision.
But given the delay from order date to despatching, my suspicion {unproven} is that stock is not held locally but ordered on demand from another location.

5 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Reliable service

I ordered a couple, hard to find, compression type tap inserts. Ordering was straightforward with despatch within 48hrs. I received the items and they were exactly what I needed. I would therefore recommend this business.

18 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very Good, but order tracking info would be useful

Easy to order. Very good (low) price for the item I wanted - a Grohe shower arm. Order arrived after two working days in good condition.

Needed this item quickly but there was no option to pay extra for next day delivery which I would have preferred, but this was maybe because the item wasn't in stock?

There were no links provided with shipping references like you get with some companies so we did not really know when it would arrive. Order was delivered by Royal Mail parcels.

The website said 2-4 working days for delivery but it arrived after 2 so was quite happy with that in the end, but it would have been good to have had tracking information in order to know where the item was and expected delivery date.

19 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t do it

I ordered a replacement mixer cartridge for a Grohe shower, in fairness it did arrive pretty quickly but unfortunately they sent the wrong part and then argued that it wasn’t their fault, and that it was mine. After several emails and copies of the order and photos of the parts going to and fro they eventually accepted the error and agreed to a refund. The part was returned back to them and they have now had it for almost one week and still no refund, they don’t even reply to emails. I can only assume they want me to go through the credit card company as I can’t see any other way of resolving the issue, safe to say, I won’t ever be using them again!

10 de abril de 2024
Opinión espontánea
Logotipo de Taps Empire

Respuesta de Taps Empire

Although the correct Grohe cartridge as per the ordered SKU was delivered, you were after a specific version which is no longer supplied by the manufacturer. Unfortunately, we were unable to confirm the correct replacement for your installation and advised you to contact Grohe for assistance. Nevertheless, the product was returned and your total payment was refunded with 5 working days of receipt. In all fairness, we have been sending updates by email, and can only assume that the messages might be landing up in your Spam folder.

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