The Hire Service Company Opiniones 

778
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Dean and Jamie were so helpful. They discussed all options through with me taking into consideration my various needs and concerns. They were very thorough, friendly and helpful. A great team, that le... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Extremely happy to have switched to HSS following excellent customer service from Billy Lancaster at the Camberley Branch. He took the time to understand exactly what I needed, quickly provided a quot... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Reece was phenomenal, welcoming and provided an excellent service. Made my day by providing me with the right machine needed for my back garden grounds work. Very helpful 👌 through out. I would be re... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I often use their services and ollie at twickhanam branch sorts all my problems. instant solutions; advises always provided to me. Very happy

La empresa ha respondido

Información sobre la empresa

Escrito por la empresa

THSC - The Hire Service Company is the UK’s original tool hire company established in 1957. We are proudly an independent hire business focused on people and a great service . We work with tradespeople big and small and big construction projects alike. We’ve got a huge range of equipment and can deliver and collect. We believe in personal service and we don't transact on the internet at all. If you want to hire call one of our local branches to speak with us.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

778 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 90% de las opiniones negativas

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4,7

Todas las opiniones

(778)

725 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Dean and Jamie were so helpful

Dean and Jamie were so helpful. They discussed all options through with me taking into consideration my various needs and concerns. They were very thorough, friendly and helpful. A great team, that left me filled with confidence. What an asset to your company. Will definitely use again

30 de septiembre de 2026
Opinión espontánea
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Respuesta de The Hire Service Company

Thank you Amanda for the great review - Dean & Jamie are ace and we really think they are some of our best colleagues. We look forward to seeing you again.
Jon Overman CEO

Valorada con 1 estrellas sobre 5

Extremely poor service - complete and utter incompetence

Ordered and paid in advance for a scaffold tower.
Chased for delivery through the chat service told would be delivered this afternoon, made repeated attempts to get a time and the Agent Harvey R unable to give a time.
I was on site all day awaiting the delivery or contact from HSS and communication with the chat service to no avail.
Had a missed call ( I was on another call that lasted some 3 or 4 minutes) from Speedy Services who had - unbeknown to me - been subcontracted to provide and deliver.
When I called back speedy services they said HSS had cancelled the job - despite taking full payment - as I had not answered their call - I had returned the call within minuities of receiving the missed call.
They then said they could deliver on Monday which is past the date and time the scaffold tower was required.
My contract was with HSS as per their website - no mention of speedy services or farming jobs out to others.
Upshot is that they do not provide a reliable or professional service - avoid at all costs DO NOT USE.
Really poor service I would recommend to use anyone other than HSS

25 de septiembre de 2026
Opinión espontánea
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Respuesta de The Hire Service Company

Hi Duncan, I'm really sad to read this review. Having read it i dont think you hired via www.thehireservicecompany.com which is our hire business. We are the old fashioned blue and yellow hire store and only hire our own kit to customers and dont subcontract. We also only take order in branch and dont transact on line.
I think you have hired from ProService Market place who use www.hss.com or HSS DIY.
if you are in a zone we deliver to we are happy to help and are open tomorrow. drop me a line on jon@thehireservicecompany.com and i will speak with the team. I'm the CEO of the business.
If you wouldnt mind moving the review to hss.com please as we pride ourselves on great service.
Thank you
Jon Overman CEO

Valorada con 5 estrellas sobre 5

I often use their services and ollie at…

I often use their services and ollie at twickhanam branch sorts all my problems. instant solutions; advises always provided to me. Very happy

24 de septiembre de 2026
Opinión espontánea
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Respuesta de The Hire Service Company

Thank you for the great review for Ollie and our Twickenham branch. We appreciate you taking the time to leave a super review on the business.
Jon Overman CEO

Valorada con 5 estrellas sobre 5

Excellent Service

Billy in the Camberley store was first class - customer focus was 100% - a real credit and strong ambassador for your business.

16 de septiembre de 2026
Opinión espontánea
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Respuesta de The Hire Service Company

Thank you for the great review on Billy Colin. He has been doing a great job since joining. We appreciate the time taking to write this and support Billy and our company.
Best Regards Jon Overman CEO

Valorada con 5 estrellas sobre 5

Cheltenham

Cheltenham
Great service and quality prices

15 de septiembre de 2026
Opinión espontánea
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Respuesta de The Hire Service Company

Thank you for the great review Dan. We appreciate you taking the time to leave this and to support our business :)
Jon Overman CEO

Valorada con 5 estrellas sobre 5

Andre in Catford is the man

Andre in Catford is the man

16 de septiembre de 2026
Opinión espontánea
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Respuesta de The Hire Service Company

Thank you for the great review George. We appreciate you taking the time to leave this and to support our business :)
Jon Overman CEO

Valorada con 5 estrellas sobre 5

Thanks to Billy for his advice

Sincere thanks to Billy for his advice and support during the hiring process. He was helpful and professional. His knowledgeable advice on the equipment I hired was very useful. Outstanding service overall. Much appreciated.

7 de septiembre de 2026
Opinión espontánea
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Respuesta de The Hire Service Company

Thank you Richard for the super review on Billy and your recent hire experience. We appreciate you taking the time to write this down and support our business.
Jon Overman CEO

Valorada con 5 estrellas sobre 5

Reece was phenomenal

Reece was phenomenal, welcoming and provided an excellent service. Made my day by providing me with the right machine needed for my back garden grounds work. Very helpful 👌 through out. I would be recommending this branch to friends and family. Thanks very much Reece 😀

10 de septiembre de 2026
Opinión espontánea
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Respuesta de The Hire Service Company

Thank you so much for the great review. Reece is a brilliant young man always wanting to give great service. So glad you recongised this and took a few minutes to write a review.
Jon Overman CEO

Valorada con 5 estrellas sobre 5

Extremely happy to have switched to HSS…

Extremely happy to have switched to HSS following excellent customer service from Billy Lancaster at the Camberley Branch. He took the time to understand exactly what I needed, quickly provided a quote and helped me to the van with the equipment. I have rarely come across anyone who was so professional, friendly, helpful and such a good representative of their company. Thank you very much!

24 de agosto de 2026
Opinión espontánea
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Respuesta de The Hire Service Company

Thank you for the super review on Billy in Camberley - Its excellent that you have taken the time to write this down and share it. We really appreciate you supporting our business.
Jon Overman CEO

Valorada con 5 estrellas sobre 5

Stuart , polite,friendly and helpful.

Stuart called to say he was on his way. When he arrived he was polite ,friendly and helpful.

1 de septiembre de 2026
Opinión espontánea
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Respuesta de The Hire Service Company

Hi Mike,
Thank you for taking the time to write a review. Stuart is a brilliant colleague and we are lucky to have him. We really appreciate this.
Jon Overman CEO

Valorada con 5 estrellas sobre 5

Steve was exceptional

Steve was exceptional , very kind and helpful
The air cooler worked very well and was extremely useful in the heat for a little baby shower party in the garden at my house.
Thanks for everything
Shekar

14 de agosto de 2026
Opinión espontánea
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Respuesta de The Hire Service Company

Thank you so much for the great Review. It would be super if you could let me know the store you hired from. Thank you for this Shekar.
Jon Overman CEO

Valorada con 5 estrellas sobre 5

⭐⭐⭐⭐⭐ Absolutely brilliant service from…

⭐⭐⭐⭐⭐ Absolutely brilliant service from start to finish!

I want to say a huge thank you to Leah (Customer Advisor) and Stewart (Delivery Driver) – both were absolutely fantastic.

Leah was so helpful, polite and efficient throughout, making sure everything was arranged perfectly and answering all my questions clearly. Stewart was brilliant too – he arrived on time, was very careful with the delivery, and went out of his way to be helpful and friendly.

It’s such a pleasure to receive this level of care and professionalism. Both deserve full credit for such excellent customer service – thank you both so much!

7 de agosto de 2026
Opinión espontánea
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Respuesta de The Hire Service Company

Thank you for the brilliant review on Doncaster team. We really appreciate taking the time to do this.
Jon Overman CEO

Valorada con 5 estrellas sobre 5

First time using HSS in a long time

First time using HSS in a long time, so they no longer had my details on their system. Billy Lancaster was efficient and initially focussed in helping me find the right tool, then quickly setting me up again on their system. The whole process was prompt, professional and friendly. Highly recommended!

5 de agosto de 2026
Opinión espontánea
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Respuesta de The Hire Service Company

Thank you for taking the time to write a review Rob. We appreciate you taking the time to do this. Hope to see you again soon.
Jon Overman CEO

Valorada con 4 estrellas sobre 5

All great apart from the lack of…

All great apart from the lack of communication and waiting ages on the phone

4 de agosto de 2026
Opinión espontánea
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Respuesta de The Hire Service Company

Hey Manjit, Thank you for the review. Do you have any more details like order number or contract number? We only transact in store and dont have a head office? It would be good to see what we can learn and which store you ordered with. We are sometime mixed up with HSS.COM or HSS DIY who are a large PLC and transact on-line as we dont. Let me know that would be ace
Jon Overman CEO

Valorada con 5 estrellas sobre 5

Top quality service from Stewart

Top quality service from Stewart, went above and beyond to make sure collection was completed today. True detriment to himself and the company.
Thank you , look forward to dealing with Stewart and the team going forward.

31 de julio de 2026
Opinión espontánea
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Respuesta de The Hire Service Company

Thank you for the great review. Stewart is a super colleague and so happy you have taken the time to leave a super note on it.
Jon Overman CEO

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