I cannot recommend Arya enough from my first call and messages, she made the entire booking process completely stress free. Incredibly patient, good listener and always available when I needed clarifi... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
They always have gone the extra mile for me to get the best price and they have payment plans to make it easier to fly .The staff are very efficient, polite and helpful especially Muhammed who has be... Ver más
Do not trust Ticket Lords. They are currently holding my £90 deposit hostage after failing to provide the flight I booked.When I contacted them to pay my remaining balance, they refused to honor the o... Ver más
Abeera was prompt and helpful at resolving my issue and managed to find me alternative flights for the same price. This is a trusted website and helpful. Initially I did not have a great experience wi... Ver más
4,1
Muy bueno
833 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 31% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Ticketlords
Thank you, Olaotan!
We’re happy to hear you found our service reliable and satisfactory. We truly appreciate your trust.
— Customer Support Team
Ticket Lords LTD
I was helped with an urgent travel plan…
I was helped with an urgent travel plan changes.
The agent calmed me down as we went through the process.
Well appreciated.
Thanks to Mustafa Karem for your professional help.
19 de marzo de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you for your kind words!
We’re glad to hear that Mustafa was able to support you during your urgent travel changes and provide a calm, professional experience throughout the process.
Your appreciation means a lot to our team.
— Customer Support Team
Ticket Lords LTD
Oliver was very helpful and patient
Oliver was very helpful and patient. I did have to pay more than originally quoted but was favourably compensated.
6 de septiembre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you for your feedback, Carl!
We’re pleased to hear that Oliver provided helpful and patient support throughout your booking. While fares can sometimes vary based on airline availability, we’re glad that our team was able to compensate and ensure a fair outcome.
We appreciate your understanding and look forward to assisting you again in the future.
— Customer Support Team
Ticket Lords LTD
Abeera gave me an excellent customer…
Abeera gave me an excellent customer service will continue to work with her on the feature
5 de septiembre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you so much, Fungai!
We’re delighted to hear that Abeera provided excellent customer service. She’ll be very happy to know you’d like to continue working with her in the future.
We truly appreciate your trust!
— Customer Support Team
Ticket Lords LTD
I have got ticket from sohrab he is…
I have got ticket from sohrab he is good agent
14 de agosto de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you, Hamza!
We’re glad to hear that Sohrab provided good service and assisted you with your ticket successfully. We appreciate your feedback!
— Customer Support Team
Ticket Lords LTD
Prompt in dealing with any queries
Prompt in dealing with any queries. Received eticket on time.
1 de septiembre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you, Abdool!
We’re pleased to hear that your queries were handled promptly and that you received your e-ticket on time. We appreciate your trust and look forward to assisting you again.
— Customer Support Team
Ticket Lords LTD
My agent was Oliver
My agent was Oliver, who was very professional, with brilliant customer service attitude, polite and accommodating.
14 de julio de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you, Nicole!
We’re delighted to hear that Oliver provided professional and accommodating service with great customer care. We’ll be sure to pass along your kind words to him!
— Customer Support Team
Ticket Lords LTD
Check out your itinerary before full payment
At the start our travel consultant was brilliant and very impressive in handling my travel case. They even offered a travel voucher, if we used them again.
It was as only after we paid for our flights did the agent then came back and said we can’t arrange hotels and transfer etc. We also have not seen this travel voucher.
I would have given a lower score, but our agent at the start did search for alternative flights and called me at the start of the conversation. I definitely would not go back to this company in the future.
14 de agosto de 2025
Opinión espontánea
Respuesta de Ticketlords
Dear Dylan, thank you for your feedback.
We appreciate your kind words about the support you received initially, and we’re glad our consultant was able to secure your flights at the agreed price after receiving your email and phone confirmation.
However, we would like to clarify an important point for transparency:
We specialise in flight-only bookings, as stated during the process.
Before issuing your tickets, our team informed you that hotel and transfer arrangements are not part of our service, and that you’re free to book accommodations separately with any online provider of your choice.
Your flight tickets were issued successfully as agreed, and remain fully valid.
Regarding the voucher, this is still available for you to use on your next booking — we’d be happy to resend it anytime.
If you have any issues with your flight tickets or need further assistance, please email us at admin@ticketlords.co.uk
— we’re always here to help.
— Customer Support Team
Ticket Lords LTD
Good travel consultant Mr Oliver .
Good travel consultant Mr Oliver .
27 de agosto de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you, Sudip!
We’re glad to hear that Oliver provided good travel assistance. Your feedback is greatly appreciated.
— Customer Support Team
Ticket Lords LTD
Kabir was really helpful
Kabir was really smooth, straightforward and patient during the whole process. I’m grateful for him.
26 de agosto de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you, Daniel!
We’re delighted to hear that Kabir provided smooth, patient, and straightforward assistance throughout your booking. We’ll be sure to share your appreciation with him.
We look forward to serving you again!
— Customer Support Team
Ticket Lords LTD
Mustapha diligently arranged the best…
Mustapha diligently arranged the best flight deals and ensured that the schedule is clearly understood. I am completely satisfied with the outcome and Mustapha’s good judgement.
23 de agosto de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you for your kind feedback!
We’re delighted to hear that Mustapha was able to secure the best flight deals for you and ensure everything was clearly explained. It’s great to know you were fully satisfied with the outcome.
We appreciate your trust and look forward to assisting you again!
— Customer Support Team
Ticket Lords LTD
Travel booking secured by Mustafa Kareem in good time.
I have been in touch with Mustafa Kareem last year and I had no hesitation in contacting him again about arrangements for a flight passage of my choosing.
Mustafa was meticulous in looking for another flight route following the unavailability of my preferred route, and gone over the schedule for correction and reassurance.
Mustafa then advised me about the costs and asked me if the flight schedule was what I have asked for.
Once again, I'm going to give Mustafa another high mark for his good customer service skills and attention for detail. The expected outcome was achieved in full.
23 de agosto de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you so much for your continued trust!
We’re delighted to hear that Mustafa once again delivered a seamless and attentive service — from securing your booking in good time to carefully reviewing every detail of your preferred schedule. His dedication to customer satisfaction truly reflects our company values, and your recognition means a lot.
We’re grateful to have loyal customers like you and look forward to supporting your future travels with the same level of care.
— Customer Support Team
Ticket Lords LTD
Ticket Frauds- Deposit Robbers
Worst experience ever!
They offer you a ticket for a reasonable price make you pay a deposit and then next day say flights and prices changed and make yo upay an extra £200-£300.
I have been trying to solve my issues with them for a week now! This is there way of making business by making people pay deposits and later changing the prices and customers have no choice but to book with them as they won't refund your deposit back. Even if you did want it back they would take a cancellation fee. Cancellation fee of what??! A booking that doesn't even exist yet. Alot of thier words,statements have hidden meanings so beware!
Some of thier advisors are rude and disgraceful and not helpful at all and on top of some of them even very sarcastic. I had to deal with Nida also known as Arya, Hader, Kabir, Adam and also a Rupesh all fake names if i tell just like all the positive reviews.
DO NOT BOOK WITH THEM OR YOU WILL REGRET IT. SAVE YOURSELF MONEY AND PEACE OF MIND
15 de agosto de 2025
Opinión espontánea
Respuesta de Ticketlords
Dear Zaynab, thank you for taking the time to share your feedback.
We understand your frustration and would like to provide clarity on the situation:
You booked flights for four passengers on a partial payment plan, paying only a deposit.
The balance payment was delayed beyond the agreed date, which resulted in the original airline fare expiring — a change controlled by the airline, not by us.
Despite this, our team worked hard to find a better-priced alternative, securing Gulf Air tickets at a lower fare than what was available online that day.
You accepted the new itinerary over the phone and later confirmed it by email, after which the tickets were issued successfully and used without any issues.
Regarding refunds and cancellation fees:
Our Terms & Conditions, including our refund policy, were clearly shared from the very first email and are publicly available on our website.
Once tickets are issued, all airlines apply cancellation fees for voluntary cancellations — this is a universal rule across the travel industry, not unique to our company.
We strive to assist every customer fairly and professionally, even in complex situations. If you believe there is still an unresolved matter, we invite you to contact management directly at admin@ticketlords.co.uk
so we can assist further.
— Customer Support Team
Ticket Lords LTD
DO NOT BOOK WITH THEM
DO NOT BOOK WITH THEM! YOU WILL REGRET IT!
I wish I had read the reviews earlier and believed my gut feeling. I trusted this company in booking flights for my family. Guy who dealt with my request, kept asking for a deposit of £300 to secure the seats and I asked why I can't pay in full he made excuses that the ticketing department are closed for the day etc and I can pay the deposit now and the next day I can pay the remaining balance and my tickets will be issued. I also told him that i was worried that he will make me pay a deposit and then later say the price/flight has changed I was very hesitant to pay the deposit however finally gave in after being reassured by Adam that the company is not like that and they won't do that. I made the payment and it was agreed i will pay the remaining balance the next day and my tickets will be issued. Next morning I get a call from guy saying he's transfrring me to a woman called aaa from the ticketing department, she says prices have changed and now i will have to pay and extra £200 - £300 to get the same flights and offers me other flights that have ridiculously long stopovers which was not suitable as I would be travelling with my two young children. Nida was also rude at times, she kept offering more expensive flights when we tried to explain to her we don't want to pay anything extra and on top of that she's yelling at us when it's clearly thier fault. Imagine the stress of trying to sort this out. They won't refund my deposit either and say if i did want a refund they will deduct a cancellation fee of £200. Cancellation fee for what??? A flight that was never booked! Adam did not mention any of this at all when I expressed my concerns before paying the deposit. I wish I listened to myself and did not trust them. Past week I have been trying to resolve this with them but they keep go round and round in circles. They finally issued tickets and we had to pay £220 extra and they also said they will issue a £300 voucher to use on next booking. I only agreed to continue with the booking because they promised a vpucher of £300 to use on the next booking. Even the voucher i had to keep calling them to receive it! After i finally received it it now states per passenger i can only use £50pp minimum spend of transaction £1000 and they did not even mention any of this beforehand, so I can't even use the voucher in full ( i wanted to book a further 2 tickets and use the voucher towards that) The whole process has been ridiculous EVERYTHING they say or state in their emails has a hidden agenda, save yourself some time and peace and book elsewhere. I have verything to prove what was agreed right from the beginning until the end. From what price we reserved and paid the deposit with and then how they changed thier words and trying to take extra money from us, i have all the proof via emails and voice notes. I just want to be able to use the full £300 voucher for my next booking! After all this they can surely keep to their words?!
17 de octubre de 2025
Opinión espontánea
Respuesta de Ticketlords
Dear Yusuf, thank you for sharing your feedback.
We understand that travel arrangements for young families can be stressful, and while we regret that you felt let down, we would like to clarify the situation accurately for transparency:
✅ What actually happened
You booked flights for multiple passengers on a partial payment plan, paying only the deposit.
As clearly stated at the time of booking, airline fares are not guaranteed until the full balance is paid.
The balance was not paid by the agreed date, and during that delay the airline increased the fare, which is beyond our control.
Despite this, we managed to find alternative flights at a lower price than what was available online that day.
You accepted the new itinerary over the phone and confirmed it in writing via email, after which your tickets were issued successfully and used without any issues.
Regarding the £300 voucher
You were offered a voucher as a goodwill gesture after the inconvenience — this was not part of the original contract, but a gesture of compensation, which still holds valid based on its stated usage terms.
However, to close this matter positively and fairly, we are happy to review the voucher usage with flexibility.
👉 Please email us directly at admin@ticketlords.co.uk
so our management team can look into allowing full or extended usage of the voucher, as you originally expected.
We are a legally registered UK-based business working under ATOL Accredited suppliers and operate within strict industry regulations. We do not engage in hidden practices — every step is documented via email and call recordings, which we are happy to review with you in a calm setting.
We remain committed to resolving this professionally and appreciate the opportunity to make things right.
— Customer Support Team
Ticket Lords LTD
Kabhir was fantastic
Kabhir was fantastic! He got us flights very close to the day we needed. He was in constant communication and we felt very reassured
16 de agosto de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you for your kind words!
We’re thrilled to hear that Kabir was able to secure flights close to your preferred dates and kept you well-informed throughout the process. Your reassurance and trust in our service means a great deal to us.
We look forward to assisting you again!
— Customer Support Team
Ticket Lords LTD
The before and after sales personal…
The before and after sales personal care. Excellent.
6 de mayo de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you for your feedback!
We’re glad to know you found our service quick and reliable. We appreciate your support and look forward to assisting you again.
— Customer Support Team
Ticket Lords LTD
Mustafa Kareem was very detailed and…
Mustafa Kareem was very detailed and made sure I was happy with my booking.
4 de agosto de 2025
Opinión espontánea
Ayra Clark was fantastic and so helpful
Ayra Clark was fantastic and so helpful
5 de agosto de 2025
Opinión espontánea
Sohrab was very patient and helpful.
21 de julio de 2025
Opinión espontánea
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.