I cannot recommend Arya enough from my first call and messages, she made the entire booking process completely stress free. Incredibly patient, good listener and always available when I needed clarifi... Ver más
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Consulta las opiniones de los clientes
They always have gone the extra mile for me to get the best price and they have payment plans to make it easier to fly .The staff are very efficient, polite and helpful especially Muhammed who has be... Ver más
Do not trust Ticket Lords. They are currently holding my £90 deposit hostage after failing to provide the flight I booked.When I contacted them to pay my remaining balance, they refused to honor the o... Ver más
Abeera was prompt and helpful at resolving my issue and managed to find me alternative flights for the same price. This is a trusted website and helpful. Initially I did not have a great experience wi... Ver más
4,1
Muy bueno
833 opiniones
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Ha contestado el 31% de las opiniones negativas
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I purchased a ticket from Ticket Lords.
I purchased a ticket from Ticket Lords.
The service I received from Kabir Shah was impeccable. Such a genuine and very knowledgeable man. Very helpful and always contacted me when he said he would. A total credit to Ticket Lords.
I will most definitely use Ticket Lords again in the very near future and would not hesitate to recommend them.
Thank you kabir Shah @ Ticket Lords
14 de octubre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you so much for your wonderful feedback, Deborah!
We’re delighted to hear that Kabir provided impeccable service and kept you well-informed throughout the process. He’s truly a valuable member of our team, and your kind words will mean a lot to him.
We’re honoured by your recommendation and look forward to assisting you again in the near future.
— Customer Support Team
Ticket Lords LTD
Unresolved Booking Issue and Unprofessional Customer Handling
£120 paid for a booking reservation, and we received a booking confirmation shortly after. Then we were informed that the flight was no longer available. During this process, we were promised several callbacks that were never followed through.
The staff were extremely unhelpful and unprofessional, repeatedly asking us to send numerous emails and make follow-up calls ourselves. The situation ended with Zane, the customer adviser, shouting down the phone.
As a result of these repeated failures, my partner will now have to travel alone, as it is too late to secure another ticket.
In response to the statement from ‘Ticket Lords’ (below): “
While the fare increase occurred due to a delay in the balance payment.”
I don’t understand this explanation.
We called numerous times after receiving the confirmed flight email notification, asking to make full payment. Each time, we were told the original flights were no longer available. Instead, we were offered alternative flights costing £100s more than the original fare for the supposedly ‘reserved’ flight.
We made every effort to pay on time—the delay was not on our side.
14 de octubre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We understand how frustrating it can be when plans don’t go as expected, especially when travel arrangements involve loved ones. While the fare increase occurred due to a delay in the balance payment, which caused the airline to release the original seats and update the price, we appreciate that communication from our side should have been better.
This is not the service standard we aim to deliver, and we sincerely apologise for any inconvenience caused — including any unprofessional interaction you may have experienced.
To resolve this matter swiftly, we are:
✅ Willing to process a full refund of your deposit as discussed
✅ Prioritising your case, and our team will contact you directly to settle this amicably
✅ Inviting you to reach out to our management team directly at admin@ticketlords.co.uk
so we can personally ensure a smooth resolution
We value every customer and would like the opportunity to restore your confidence in us.
Customer Support Team
Ticket Lords LTD
Oliver was very helpful and no query…
Oliver was very helpful and no query was too much for him.
9 de agosto de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you for your kind feedback!
We’re pleased to hear that Oliver was helpful and attentive to all your queries. We’ll be sure to share your appreciation with him.
We look forward to serving you again soon.
Customer Support Team
Ticket Lords LTD
Beware of Ticket Lord – Deposit Scam and Fake Promises
I have never written a review before, but I thought I should share my thoughts this time, as it might help someone.
I had a terrible experience with Ticket Lord and strongly advise others to stay away. Their website shows very cheap flight prices to attract customers, but once you pay the deposit, everything starts to fall apart.
In my case, on 20th September 2025, I paid a deposit for flights. When I called a few days later to pay the remaining amount and get my tickets, the agent stopped answering my calls. When I reached another number, I was told he was “off for the day.” The next day, he called back claiming flight prices had increased and demanded an extra £200–£300 to “secure” my tickets.
Despite several attempts, I never received my tickets or a refund of my deposit. After reading other reviews, I realised this is a common pattern, they lure customers with low prices, take deposits, and then disappear or demand more money.
I also suspect they share or sell customers’ personal information, as I started receiving random calls soon after my transaction. Many of their positive reviews seem fake, likely written by the scammers themselves.
Names like Kabir Shah, Hader, Adam, Nida, and Mohammad are frequently mentioned, but I doubt these are even real names or UK-based agents. It feels like the entire operation is run remotely.
Do not book with Ticket Lord. Their offers are too good to be true, and you will only lose your money and peace of mind.
18 de octubre de 2025
Opinión espontánea
Respuesta de Ticketlords
Dear Victor, thank you for sharing your experience. While we understand your frustration, we would like to clarify the situation for transparency.
You booked your flight on a partial payment plan, paying only the deposit, with an agreed balance due date. As per our Terms & Conditions, which were shared at the time of booking:
Airline fares are not guaranteed until the balance is paid in full, as prices can change dynamically.
The balance was not paid by the agreed deadline, which is why the original fare expired.
We offered you multiple alternative flight options at lower prices, but you declined all alternatives and requested a refund instead.
We are now proceeding with your deposit refund in line with our policy, and this will be handled as a priority.
Regarding your additional claims:
✅ We do not sell or share personal data. Our company is GDPR-compliant and audited regularly.
✅ All our agents are real staff members, registered under UK ATOL-holder suppliers.
✅ Our positive reviews are from genuine customers, many of whom have kindly mentioned our agents by name.
We absolutely do not engage in any scam practices — we simply follow airline rules and booking policies, the same as any reputable travel agency.
To finalize your refund, please contact us at admin@ticketlords.co.uk
so our management team can close this matter swiftly and professionally.
— Customer Support Team
Ticket Lords LTD
Issue with flights
Issue with flights, and Abeera the agent who dealt with my query at Ticket Lords quickly sorted out my issue, was very compassionate and understanding
17 de septiembre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you, Vipul!
We’re glad to hear that Abeera assisted you promptly and with compassion. We understand that flight issues can be stressful, and we’re happy she was able to resolve things quickly for you.
We appreciate your trust and look forward to serving you again.
— Customer Support Team
Ticket Lords LTD
***SCAME ALERT ****TICKET LORD And…
***SCAME ALERT ****TICKET LORD And FLIGHT TICKET ARE SCAM AND EVERYONE SHOULD AVOID THEM
DO NOT PAY THEM
If you are fortunate enough to see my review before making any payment, then congratulations. Do not be deceived by the responses they post under negative reviews, as those are only strategies to mislead people. Ticket Lord is a scam operation, and they are closely linked with another company they created called Flight and Ticket. Both companies cannot be trusted. They are fraudsters and these businesses exist for fraudulent purposes only.
Do not believe any of their replies to reviews. All negative reviews are genuine, and all positive reviews are fabricated. This company is dangerous and should be avoided. Do not click on or follow any link they provide for making payments. They are a complete scam.
AVOID THEM, THEY ARE SCAMMERS AND STILL IN OPERATION
4 de julio de 2025
Opinión espontánea
Respuesta de Ticketlords
Dear Grace,
We are aware that you have posted multiple identical reviews across different platforms regarding the same cancelled booking. While we respect every customer’s right to share feedback, we must also clarify the facts for readers:
You booked group tickets and later requested to cancel them voluntarily, even though the flights were still confirmed.
As per the Terms & Conditions you agreed to at booking, airline cancellation charges apply to voluntary cancellations.
You authorised the cancellation in writing, fully acknowledging the fees.
We have already processed the agreed refund after airline deductions.
Despite this, you have continued to post repeated accusations while declining all further communication from our team, including calls and emails offering resolution.
We absolutely reject any claim of fraud or scam. Ticket Lords LTD and Flights and Tickets are legally registered UK suppliers working under ATOL-holding partners, and every payment is issued through secure, FCA-regulated channels.
We encourage readers to consider verified facts rather than repeated unsubstantiated claims. Our hundreds of genuine positive reviews reflect the real experiences of satisfied customers.
Grace — should you still have any outstanding concern, we remain open to resolving it directly if you contact us at admin@ticketlords.co.uk
.
— Customer Support Team
Ticket Lords LTD
Arya Clark
The customer service that attended to me ARYA CLARK attended to me with professionalism she explained everything in details and am happy
24 de septiembre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you for your kind words!
We’re glad to hear that Arya provided you with professional and clear assistance. It’s great to know you were happy with the service she delivered.
We appreciate your trust and look forward to assisting you again.
— Customer Support Team
Ticket Lords LTD
It was so great buying ticket from you…
It was so great buying ticket from you people. I equally appreciate the way Muhammed handle everything. He was polite and patient with me.
22 de septiembre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you so much for your kind words!
We’re delighted to hear that your booking experience went smoothly and that Muhammad provided polite and patient support throughout. We truly appreciate your trust in us.
We look forward to assisting you again in the future!
Customer Support Team
Ticket Lords LTD
Its been up and down to begin with
Its been up and down to begin with, but Kabir was excellent he managed to solve the issues, thanks Kabir!
20 de septiembre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you for your honest feedback, Kevin.
We appreciate your patience throughout the process and we’re glad to hear that Kabir was able to resolve everything for you in the end. We’ll be sure to pass on your thanks to him!
We look forward to providing you with an even smoother experience next time.
— Customer Support Team
Ticket Lords LTD
Reliable and friendly
I couldn't recommend this company enough! I didn't meet up with my payment time as a first timer. I became upset and worried, but Muhammad patiently explained everything and passionately stood to help me out as I navigated through the tension and fear of unknown. I was able to get a reschedule flight and very happy for the end result. I will definitely use the company again 1️⃣0️⃣0️⃣%✅️
21 de septiembre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you so much, Victoria!
We’re delighted to hear that Muhammad was able to guide and support you through your booking journey with patience and care. It’s completely normal to feel unsure as a first-time traveller, and we’re glad we could turn that stress into a positive experience with a successful rescheduled flight.
Your recommendation means a lot to us, and we look forward to assisting you again — 100%!
— Customer Support Team
Ticket Lords LTD
Oliver is a good communicator and…
Oliver is a good communicator and patient as well.Kudos 👍
19 de septiembre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you for your feedback!
We’re glad to hear that Oliver provided great communication and patience throughout your booking. We’ll be sure to pass on your kind words to him — he’ll be delighted!
Customer Support Team
Ticket Lords LTD
They are genuine people
They are genuine people. Zane is amazing and has done his best to get cheap deal for me. Highly recommended to everyone if you pay instantly without wasting time.
17 de septiembre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you so much, Francis!
We’re glad to hear that Zane was able to secure a great deal for you. We truly appreciate your recommendation and your trust in our service.
We look forward to helping you again on your next trip!
— Customer Support Team
Ticket Lords LTD
Muhammad was very helpful and sorted…
Muhammad was very helpful and sorted out issues that came up. He made the process easy.
15 de septiembre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you for your kind feedback, Siraj!
We’re glad to hear that Muhammad was able to resolve the issues smoothly and make the process easy for you. We’ll be sure to pass on your appreciation to him.
We look forward to assisting you again in the future.
— Customer Support Team
Ticket Lords LTD
Disgraceful, immoral and bordering on theft
Everything. They took my deposit and failed to deliver flights that were as far as almost 5 months away and have refused to refund the deposit. As a pensioner this is extremely distressing. Multiple attempts to contact them have gone unanswered. I would not recommend using them at all. A scam maybe?
15 de septiembre de 2025
Opinión espontánea
Respuesta de Ticketlords
Dear Vivien,
Thank you for sharing your feedback, and we’re sorry to hear how distressed you felt about the situation. However, we would like to clarify the facts for accuracy:
You made a booking on a partial payment plan, paying only the £70 deposit, with an agreed balance due date.
Unfortunately, the balance was not paid by the due date, which meant the original fare expired — this is controlled by airlines, not us.
We offered you alternative and cheaper options, but you preferred to cancel instead.
Although our Terms & Conditions allow cancellation fees, we chose not to apply any deductions in your case.
As a gesture of goodwill, we have already refunded the full £70 deposit back to you.
We understand that travel plans can change and we always try to be fair and helpful — especially in sensitive cases. We have also sent multiple emails confirming the refund, and are happy to resend proof if required.
If you still haven’t seen the refund reflected in your account, please contact us at admin@ticketlords.co.uk, and we’ll assist you promptly.
We wish you all the best and remain available should you need further help.
Customer Support Team
Ticket Lords LTD
Respuesta de Ticketlords
Thank you, Willy!
We’re delighted to hear that Arya made your experience easy and pleasant. We’ll make sure she sees your kind words — kudos to her indeed!
— Customer Support Team
Ticket Lords LTD
Sohrab is a decent agent and very…
Sohrab is a decent agent and very informative
4 de septiembre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you for your feedback, Abrar!
We’re glad to hear that Sohrab provided informative and professional support. We’ll be sure to pass on your appreciation to him.
— Customer Support Team
Ticket Lords LTD
Our experience with ticketlords was…
Our experience with ticketlords was very good, kabir was very helpful and found us a great deal. Would definitely use this company again and recommend them.
11 de septiembre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you so much, Andre!
We’re delighted to hear that Kabir found you a great deal and that your overall experience with us was a positive one. Your recommendation means a lot to us.
We look forward to serving you again in the future!
— Customer Support Team
Ticket Lords LTD
Sohrab khan booked ticket for me
Sohrab khan booked ticket for me. I didn't have to worry at all. Showed me multiple options. Thanks
10 de septiembre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you, Saman!
We’re glad to hear that Sohrab made your booking process effortless and provided multiple options to choose from. We truly appreciate your feedback.
— Customer Support Team
Ticket Lords LTD
very good service from Sohrab
8 de septiembre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you, David!
We’re pleased to hear that Sohrab provided very good service. We’ll be sure to share your feedback with him.
— Customer Support Team
Ticket Lords LTD
Good
It change ticket as I like time and date as they charge me 220.10 it cost me expe
Exnsive ticket. FOR OLIVER
10 de septiembre de 2025
Opinión espontánea
Respuesta de Ticketlords
Thank you for your feedback, Kirti.
We’re glad to hear that Oliver was able to change your ticket to your preferred date and time. We understand that change fees can sometimes feel expensive, but these costs are set by the airline when a confirmed ticket is modified.
We appreciate your patience and thank you again for choosing Ticket Lords LTD.
— Customer Support Team
Ticket Lords LTD
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