Love the selection of native plants here, and at good prices. Of three orders I have placed recently, two arrived in excellent shape, but one set of plants in the third order were D.O.A. I had not bo... Ver más
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Consulta las opiniones de los clientes
I appreciate the customer service. The Paw Paw trees I received did have signs of insect/fungus damage on the leaves, but I am hoping they survive and thrive. Just a recommendation but including a bri... Ver más
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Clear web site. Good selection. Quick processing and shipping. The plants were carefully packed in a manner that protected them well during shipping. But most important: excellent product! The plant... Ver más
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Not a single plant of the three types I ordered sprouted (each in multiple numbers). I followed their planting directions to the letter, and I started the plants in pots that I could monitor for soil... Ver más
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3,9
Muy bueno
2 mil opiniones
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Beautiful cedar tree plugs
The trees came and they were in beautiful shape couldn't believe how nice they looked and how good they were packaged
10 de agosto de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much! 💚🌳
Horrible experience
Horrible experience. Their customer service is AI and it is complete garbage. Ordered over a month ago, they still have not sent anyting and I cannot get an update on the order because no one will call me back. I even sent them an email with the order number in the subject line and their AI bot replied and said they cannot help me until I give them an order number.
You guys really are the worst! I canceled my order three times and when I tell you I am doing a charge back you don't acknowlede
You guys really are the worst! I canceled my order three times and when I tell you I am doing a charge back you don't acknowledge my cancelation but instead decide to send my order out after over a month!
28 de septiembre de 2026
Opinión espontánea
Respuesta de Tnnursery
We’re sorry for the frustrating experience, and we do want to clarify how our customer service works.
We use AI to assist with common questions and help manage incoming messages, but our customer service is not completely AI. Real members of our team review customer communications and step in when an automated response does not correctly understand the situation.
If your order number was already included in the subject line and the automated system asked you for it again, then the automated response clearly missed information you had already provided, and we apologize for that.
Please reply to your existing email thread with the order number in the message body as well. A member of our team can review the actual order, including its shipping season and fulfillment status, and provide you with an accurate update.
We appreciate you bringing the automated-response issue to our attention because that is something we need to correct.
– Bailey
TN Nursery
You don't get what you buy
I bought two 15-plant pollenator garden assortment packs for a total of 30 plants. The photo on the listing has beebalm, cone flower, asters, milkweed, and brown-eyed Susan. Great. What I received was 10 purple coneflower, 10 of the same species of milkweed and 10 trumpet vine. Issue 1) not a lot a variety for a pollenator assortment, particularly one with the photo on the listing. Issue 2: Trumpet vine? This is a highly aggressive, massive plant that requires a significant support trellis. It also is on the strike list in many states as it is very invasive. So what would they be selling it and why, for heavens sake, would anyone need 10? This makes 30% of the order a waste of time. I don't need any vines and certainly not this one. When I contacted them, they said "we have no control over what the warehouse sends". And this is the reason for this review. What? Aren't they a Nursury? They don't know what the warehouse will send? Then they doubled down with "as long as it grows in your zone, we feel it is appropriate". WHAT? So it doesn't matter what I buy, they aren't willing to stand by there sales if "it will grow in your zone". I would never buy from these guys again. Maybe I'd get spurge or crabgrass. Who knows. They grow in my zone. Shame on you TN!
UPDATE: BASED IN THE BUSINESS RESPONSE, I WILL ADD THEIR TWO REPLIES TO THIS REVIEW. These are unedited and make up the entirety of their responses. Clearly, the reply below is out of touch with their customer service department.
On 9/23/26, 9:45 AM "Serenity (TN Nursery LLC)" customerservicetennesseewholesalenurserycom wrote:
I apologize, but we can not guarantee what the warehouse will choose for the collections.
This email is a service from TN Nursery LLC. Delivered by Zendesk
On 9/23/26, 11:25 AM "Serenity (TN Nursery LLC)" customerservicetennesseewholesalenurserycom wrote:
I apologize, we can not send additional plants or refund for this. We can not guarantee what the warehouse will choose for the collections, only that the plants will be suited for your zone.
This email is a service from TN Nursery LLC. Delivered by Zendesk
21 de septiembre de 2026
Opinión espontánea
Respuesta de Tnnursery
Ruth,
There are several statements in this review that need clarification.
The Trumpet Vine we sell, Campsis radicans, is a native North American plant and is widely valued for its large, nectar-rich flowers that attract hummingbirds and other pollinators. It absolutely has a place in a pollinator planting.
We also follow state agricultural regulations. If a particular plant is prohibited from being shipped into a state, we do not ship it there. We have been growing and shipping plants nationwide for more than 65 years, and we understand the regulations governing our industry.
Our Pollinator Garden is sold as an assortment. The exact varieties can change according to seasonal availability; the photograph represents plants that may be included and does not guarantee every species pictured.
We also did not tell you, “we have no control over what the warehouse sends.” That statement does not accurately represent our response.
Tennessee Wholesale Nursery has been a family-run nursery since 1959. We know the plants we grow and sell, and we stand behind our business.
We understand that Trumpet Vine may not have been your personal preference, but receiving a native pollinator plant as part of a pollinator assortment does not mean you were sent an inappropriate plant.
– Bailey
Tennessee Wholesale Nursery
Wrong color was sent on Crepe Myrtle…
Wrong color was sent on Crepe Myrtle and two out of five were dead plants, I would not do any business with them.
31 de octubre de 2025
Opinión espontánea
Respuesta de Tnnursery
We’re sorry you were disappointed with your order.
Regarding the Crepe Myrtle color, our published substitution policy allows a comparable color to be substituted when the selected color is unavailable. We always try to fulfill the exact color ordered whenever inventory permits.
If two plants actually arrived dead, that is exactly what our 24-Hour Live Arrival Guarantee is for. Customers who report dead or damaged plants within that period can have the claim reviewed.
We’re sorry this experience did not meet your expectations, but we do stand behind our published policies and the viable nursery stock we ship.
– Bailey
TN Nursery
Poor quality and customer service
Very disappointing product quality and even worse customer service
I had a mixed experience with my order. Some of the plants appeared fine and were planted, but others arrived in very poor condition, including a soggy, unusable clump that developed fungus shortly afterward.
What really turned a disappointing order into a bad overall experience was the customer service.
I contacted TN Nursery within a few days of delivery, provided photos, and asked for a reasonable resolution for the affected plants. Rather than actually address the condition of what I received, customer service relied on a strict 24-hour reporting policy and refused to offer a replacement or refund.
There was no information in the box drawing attention to this extremely short reporting window. When I explained that and asked how they planned to resolve the situation, the response was essentially just to send me an image of the policy again.
That is not what I consider good customer service.
I was not asking for a refund of my entire order. I was asking them to stand behind the portion that arrived in unacceptable condition. Instead, I got a rigid policy response and no meaningful attempt to resolve the problem.
Based on both the condition of part of my order and, especially, how the issue was handled afterward, I would be very hesitant to order from TN Nursery again.
If you do order, inspect absolutely everything immediately. Their 24-hour claim window leaves very little room if a problem becomes apparent after delivery.
22 de septiembre de 2026
Opinión espontánea
Respuesta de Tnnursery
We’re sorry you were disappointed, but we do want to clarify why our 24-Hour Live Arrival Guarantee exists.
Living bare-root plants can change quickly after delivery depending on temperature, moisture, storage, and handling. That is why we require arrival-condition concerns to be reported within 24 hours, while we can reasonably determine the condition in which the plants were received. A claim submitted several days later falls outside that window.
The 24-hour guarantee is published on our website and agreed to as part of our ordering policies. It is not a policy created after a customer reports a problem, nor is it intended to avoid standing behind our plants.
We understand that you would have preferred an exception, but applying a published guarantee consistently to every customer is not the same as refusing to provide customer service.
We appreciate that you acknowledged other plants in the order arrived in good condition, and we’re sorry this portion of your experience did not meet your expectations.
– Bailey
TN Nursery
Respuesta de Tnnursery
Thank you so much!
TN nursery delivers great starter…
TN nursery delivers great starter plants. I have had good success with anything that I have ordered. Shipping is always good.
10 de agosto de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much!
I purchased the bamboo tree
I purchased the bamboo tree, 2 for 1, a year ago. Instructions said it is bareroot (arrived dry and leafless) and could take time to wake up. I went back to their site and it’s $20 more in 2026 than what I paid ($49). I’m wondering when it’s going to show signs of life. Meanwhile I bought a potted Bambusa banana in a gallon pot with leaves for $39 on Etsy.
6 de septiembre de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you for your review. We understand why you're wondering when you'll see growth, but bare-root bamboo behaves very differently from the leafy, gallon-potted bamboo you're comparing it with.
Bamboo grows and spreads from its underground rhizome system, and new shoots emerge from buds on those rhizomes. The original bare-root material may never look like the potted bamboo you purchased elsewhere while it is establishing.
Bamboo also has a seasonal shooting cycle, with much of its new culm growth occurring during a relatively short period in spring.
If the rhizomes remain viable, watch closely next spring for new shoots emerging from the ground around the original planting area rather than waiting for the original cane to suddenly leaf out.
We hope you'll give it through the next spring growth cycle and update your review when you see what emerges.
– Bailey
TN Nursery
Respuesta de Tnnursery
We're sorry you were disappointed with the size of your plant.
TN Nursery specializes in bare-root nursery stock, which naturally looks much smaller upon arrival than an established potted plant. Our website explains what bare-root plants look like when shipped and shows customers examples of the actual dormant stock they can expect to receive.
Bare-root plants are also considerably more economical than mature container-grown plants because customers are purchasing the living root system and growing the plant to maturity themselves.
A smaller plant does not mean an unhealthy plant. Please give it time to establish and grow before judging its ultimate quality based solely on its size when received.
– Bailey
I did receive it via normal shipping…
I did receive it via normal shipping although I did give you a good review for which I was told I would receive expected priority shipping
1 de septiembre de 2026
Opinión espontánea
Respuesta de Tnnursery
Richard,
Thank you for your review and for taking the time to provide feedback.
When customers participate in our review offer, we upgrade the shipping service with the carrier whenever applicable. The upgrade applies to the carrier service selected when the package is processed; however, once the shipment leaves our nursery, the actual transit time and delivery schedule are controlled by the carrier.
We're sorry if the delivery did not appear faster than expected, but we do honor the shipping upgrades associated with the offer.
Thank you for choosing TN Nursery!
– Bailey
TN Nursery
I've received 3 out of 4 orders from TN…
I've received 3 out of 4 orders from TN Nursery. All arrived promptly and bare root plants were in good shape. Coomnication and the purchase process were flawless.
1 de septiembre de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much!
Great Condition
Plants arrived as described and in good condition.
1 de septiembre de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much!
The plants received were in terrible shape…
The plants received were in terrible shape. Some were dried out (Liverwort Hepatica and Lyreleaf Sage), others were moldy and soft (bloodroot), others looked crushed (Cardinal Flower). I did not report the problem right away so I was told nothing could be done for me waiting 3 days after receipt of plants. The plants should have been in pots not bare root this time of year. This is the growing season, plants do not appreciate being out of the soil when they are growing.
18 de agosto de 2026
Opinión espontánea
Respuesta de Tnnursery
We're sorry you were disappointed, but we'd like to clarify a few important points.
TN Nursery specializes in bare-root plants, and the products you ordered are intentionally sold and shipped in bare-root form—not as potted plants. This is disclosed on our product pages so customers know how their plants will arrive before purchasing.
Bare-root perennials can look dry, flattened, brown, or dormant after shipping, and their appearance can be very different from established potted plants. Many will focus on establishing their root systems and may not produce visible top growth until the following spring.
Our 24-Hour Live Arrival Guarantee exists specifically for plants that genuinely arrive rotten, moldy, dead, or damaged. We require those conditions to be reported promptly so we can verify how the plants arrived. You acknowledge that the issue wasn't reported until three days after delivery, which unfortunately falls outside that guarantee.
We understand your disappointment, but shipping bare-root plants during the growing season is intentional and is not, by itself, evidence that the plants were improperly handled or nonviable.
– Bailey
TN Nursery
Poor product plants were dried out when…
Poor product plants were dried out when I got Em. Little tiny roots, not more than an inch, long, some of them were already dead. When I got Em.
1 de agosto de 2026
Opinión espontánea
Respuesta de Tnnursery
We're sorry you were disappointed with the appearance of your plants, but small or dry-looking roots do not automatically mean the plants are dead.
TN Nursery specializes in bare-root plants, and many perennial roots are naturally quite small when dormant. Root size varies considerably by species, and a one-inch root can still be viable and establish successfully after planting.
Bare-root perennials can also look brown, dry, or completely inactive when they arrive. Many focus on establishing underground and may not produce visible top growth until the following spring.
If a plant actually arrives dead or damaged, our 24-Hour Live Arrival Guarantee is provided specifically for that situation.
Please give the planted roots their normal establishment period before determining they have failed. We hope you'll be pleasantly surprised when they emerge next spring.
– Bailey
TN Nursery
Well packed, fast shipping
Packing was sufficient to keep the plants moist and undamaged by the trip. I can't speak to the viability because I won't know until next spring, but I didn't see anything that would indicate that they were not alive when they got here. Ask me again next May. . .
1 de septiembre de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much!
Dead tree delivered in August for "fall" planting
Ordered a tree from TN Nursery that said would arrive for fall shipping. Got the tree the last day of August that had so few roots on it it could not even stay in the soil in the pot. I took a picture and was told it still had green leaves and to plant immediately in 98 degree weather. I was then told I needed to have plant insurance to replace it. I didn't know that applied to a dead tree that was shipped to you
31 de agosto de 2026
Opinión espontánea
Respuesta de Tnnursery
We're sorry you're disappointed, but we'd like to clarify a few important points.
A tree arriving with green living foliage is not a dead tree. Root systems on young nursery stock can also vary considerably in size, and a smaller root system does not establish that the tree was dead when shipped.
When our team advised you to plant it promptly, that was because living bare-root nursery stock should be planted as soon as possible rather than left exposed. Appropriate watering and aftercare are especially important during hot weather.
Our Live Arrival Guarantee covers plants that actually arrive dead or damaged. Plant Protection is separate coverage for problems that occur after planting and establishment.
We understand your concern about the August heat, but the presence of green foliage in the photograph you submitted indicated living plant tissue at the time the concern was reported. For that reason, we could not classify the tree as dead on arrival.
– Bailey
TN Nursery
Plants are coming up & doing well!!
Plants are coming up & doing well!!
Thank you 😊
1 de septiembre de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much!
arrived on time and in great condition
28 de agosto de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much!
Ordering is very easy
Ordering is very easy. Shipment was quick. I ordered 5 ferns and received 8. I planted them all according to instructions. All but 1 is growing well, but I'm giving the last one plenty of time. I have found that some things need a little extra time. That's not a problem.
6 de agosto de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much!
Great delivery and follow up
Great delivery and follow up. Unfortunately Texas is in another drought with temps above 100 for a month so nothing grew.
15 de julio de 2026
Opinión espontánea
Respuesta de Tnnursery
Thank you so much!
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