When I opened this account for my loft business I was told il get 10% off.

The discount has been removed as I didn’t spend enough, it’s making the materials too expensive. Il be looking to buy from Homebase or similar shops

Always a joy buying from this shop, the staff and management Always very helpful 😊

Always used tradepoint ,even now at retirement,

I am very disappointed with the customer service I have received from Tradepoint. I have been a customer for a long time and have never had any issues before, so this experience has been particularly frustrating.

I had an issue with a flooring order due to the poor quality of the product. I contacted my local store, but instead of helping me directly, I was given an email address and told to raise the issue with their customer service team.

It took several weeks to receive a first response, after which my email was simply forwarded to another member of staff. Since then, I have received no further response despite following up.

At this point, I feel completely stuck, as I am unable to get any assistance either from the store or through the customer service email address they provided

I've always noticed Trade in B&Q, never purchased anything before.

When one of their staff approached me to apply for a trade card, when I was purchasing some goods, I was like 'What' I was happy to become a member and then getting my Discount Hip Hip Hooray.

Plus anything you purchase can be returned once it's not used or open and it will be given back as a credit note.

The chap that did the delivery.was very helpful

Great staff who understood the products. Helpful and polite. Very supportive of a customer who is not an expert. Good advice provided by the young lad on the shop floor and the gentleman at checkout as well as the team teader.

Product is great, though we haven't tested it in cold weather yet to see if it really does warm us up. The only glitch was the delivery was delayed by a couple of days. We were given a specific delivery date upon purchase, but another 3 days were taken.

Staff In beckton branch b&Q extremely rude was rude to me a few times short Muslim female with head scarf every time I went to buy something she's being rude "why are you hear again Go home why you keep coming here omg.infront of other customers thinking everyone will laugh at me she started laughing herself her name is nusrat not very good for your company to have staff who are rude

I have been chasing up a faulty product for 2 months now and still no closer to the issue being resolved

Each time we go there we always have a wonderful time talking to Will and Hannah when she is around. They are both so helpful and very friendly. It makes the visit so much better. Thank you Sue

Tradepoint employee's are knowledgeable and VERY helpful

Several issues with delivery, response and getting my refund.

Customer service can’t do anything but escalate with the stores that deliver, been waiting a while for a refund that has been processed incorrectly and items still missing. Have escalated and emailed and no response. So looking to take it further. I’m not one for bad reviews and I don’t really like doing them, but truth has to be aired.
Customer service should be able to handle refunds it shouldn’t be the. Store that does online. Specially when it comes to money as it’s all under B&Q. So that fact aswell: when the stored that dealt with my order and missed out on 20 boards from my order it was a nightmare and I was told to reorder the 20 boards and then contact the store to get another refund, when no one could get hold of the store which would mean I’m out of pocket chasing 2 refunds. (Irony because I’m chasing a refund now)
But I had to drive all the way to the store which wasn’t in my area or close to it either and ended up having to drive an hour away to talk about the boards.
So there’s also that.

At this point I don’t know if I recommend because I’m a tradesperson and I use B&Q a lot. But after this to make big orders I doubt I’ll be using them or recommending other trades or friends:family to use them.

At this point I would like the money back for the client and compensation for the ordeal I’ve had to go through (haven’t mentioned all of it)

The lady at the desk was really helpful. Staff are also helpful.

Nice service always

Items never arrived but kept getting emails to review product! No response from customer service. Very disappointed

The Darlington team are AMAZING!! Go above and beyond and always so kind and cheerful. An asset to the company.

Excellent service, very helpful and professional staff.

To be honest , we have only just started using trade point, but the service we have had to date has been exemplary ! The 2 staff members in the Culverhouse, Cardiff were helpful, knowledgeable and could not do enough to make sure we were happy with the purchase. We are not 100% certain that the date is accurate , but it is within 1 week!