troocost.com Opiniones 

653
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The help and support I have received from Rachel Finnegan has been amazing, and everytime I have spoken to her she has always been pleasent and professional, and she actually comes back to you when... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our relationship manager is Beverly Unwin and she really does look after us. She chases our supplier when needed and provides information quickly

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been dealing with Cameron at Troocost for quite some time. He provides an informative and efficient service as well as ensuring we always receive a fair price.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Troocost’s team have helped me retain some hair while dealing with ’computer says no’ type of companies. In a bizarre marketplace troocost are a friend. Thanks to Amaryllis, Aaron, Gavin and Gabriel.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Sitio de comparación de precios

Escrito por la empresa

Compare and find the best energy prices for your business with troo, a fairer way to pay for your energy.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

653 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(653)

123 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Jenna & Ashleigh live up to Troo values

It was like the first time I tried sliced bread, Absolutely amazing so easy to use, It was all done for me within a few house and the deal was done.

Friendly, helpful, Fair and Transparent

I'm now set up with a fair pricing structure the new rates have no daily standing charge, so I’ll only pay for the energy I use, which is exactly what I’ve been looking for.

WELL DONE Ashleigh and Jenna.
Bars of chocolate all round.
Thanks Ladies 😊

12 de junio de 2025
Opinión espontánea
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Respuesta de troocost.com

We are loving this review! Amazing description of great service - thank you so much and well done to Jenna and Ashleigh.
Please also remember we have a great service team to support you throughout your contract so please do get in touch should you need any further support.

Valorada con 5 estrellas sobre 5

Quite honestly

Quite honestly, I did not have to do anything. TROo picked up the baton and ran with it. Always kept me informed and delivered the job. This is how service should be.

9 de junio de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you so much for the recommendation on our service. We have a great team dedicated to supporting businesses across the UK and we really appreciate you letting us know that's working for you.

Valorada con 5 estrellas sobre 5

Aaron Les from CLA Energy Services was…

Aaron Les from CLA Energy Services was excellent.
He was very attentive and helped us to sort out our problems.

2 de junio de 2025
Opinión espontánea
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Respuesta de troocost.com

Wow that's a great start to our week. Thank you for letting us know about the support you have received from Aaron.

Valorada con 5 estrellas sobre 5

Jack Carlisle works to make a smooth…

Jack Carlisle works to make a smooth transition for all new business we provide. Responsive and friendly.

3 de junio de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you so much for the feedback, it's great to see that we are being responsive to our customers. Well done Jack.

Valorada con 5 estrellas sobre 5

Excellent customer Service

A special shout out to our Key Account Manager Kym Thorby who has gone above and beyond offering help and support with some stressful issues covering a number of meters within the group. Would not hesitate to recommend Kym or Troo as a business energy broker.

30 de mayo de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you for taking the time to let us know how helpful Kym has been. Your recommendation is really appreciated and a big well done to Kym.

Valorada con 5 estrellas sobre 5

Account Closure

When I emailed Troocost, Kym Thorby was very helpful with my requests to close the account. Kym was also very quick to respond to the emails.
The whole experience was very easy to deal with.

26 de marzo de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you so much for letting us know how helpful you have found the support from Kym. It's great to see you have had a responsive service.

Valorada con 1 estrellas sobre 5

Do not trust. Keep Away

As a small family business we are approached by a Troocost employee. He offered us a flexible base rate deal which would always be the lowest available. This was not true and said to get us to sign up. Once the contract started we notice our rate was fixed and a lot more expensive. In total we are now paying £400 per week extra. We raised our issue with Troocost who confirmed this employee has now left the company. After weeks of investigation they said there is nothing they can or are prepared to do. From my experience KEEP AWAY from this company.

12 de marzo de 2025
Opinión espontánea
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Respuesta de troocost.com

Whilst difficult to read, we’d like to thank you for your feedback. We are really sorry about the experience you believe you have had, and we are also sorry that the resolution we presented to you in conjunction with your supplier was something you feel wouldn’t work for you. We appreciate you are currently working directly with your supplier and we are still here should you need further support.

Valorada con 5 estrellas sobre 5

excellent service

excellent service, follow up service is 1st class and attention to detail makes them stand out.

8 de mayo de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you for the review - it's great to see our follow up service being rated so highly.

Valorada con 5 estrellas sobre 5

We’ve had an outstanding experience…

We’ve had an outstanding experience working with Troo. From the outset, their team was professional, knowledgeable, and incredibly responsive. They took the time to understand our specific needs and worked hard to secure a contract that offered excellent value for money.

What really stood out was the level of customer service by Ashleigh and Johnny, clear communication, honest advice, and a genuine commitment to helping us make informed decisions. They handled everything from market comparisons to contract management with efficiency, making the whole process smooth and stress-free.

Thanks to their expertise, we’ve not only saved on our energy costs but also gained confidence that we’re in capable hands going forward. Highly recommended for any business looking for a reliable and proactive electricity broker.

Belthorn Academy Primary School

8 de mayo de 2025
Opinión espontánea
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Respuesta de troocost.com

This review has made our day! Thank you so much for the great endorsement on our service and specifically the support you have had from Ashleigh and Johnny. We look forward to working with you and supporting you from now, and throughout your contract.

Valorada con 5 estrellas sobre 5

I spoke to Ashleigh Hays

I spoke to Ashleigh after sending her an email to help with 1 of our client's electricity renewal. Ashleigh was friendly and polite and got straight onto getting prices for us. She kept me informed of the process and put me in contact with her senior pricing specialist Jonny. He went through the details and offered me an excellent deal which in the long run will save my client a lot of money during the fixed term of the contract. Highly recommend.

6 de mayo de 2025
Opinión espontánea
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Respuesta de troocost.com

What a great review and recommendation! Thank you so much for letting us know how great you feel the service was from both Ashleigh and Jonny. Please remember that if you need any support from now and throughout your contract, our Troo Assure customer service team are on hand.

Valorada con 5 estrellas sobre 5

Troocost Support

The team at Troocost have been impressive in that they identified the best contract made the transition painless and then checked that our first bill was correct. Great team - thanks Matthew O'Neil

6 de mayo de 2025
Opinión espontánea
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Respuesta de troocost.com

We are so pleased to see how impressed you are with the service you have received so far. We pride ourselves on being helpful, sourcing the right contracts for our customers and then continuing the support throughout your contract.

Valorada con 5 estrellas sobre 5

Kaine & Cassie from Troocost have been…

Kaine & Cassie from Troocost have been amazing in helping us secure fairer and better rates for both gas and electric contracts across all of our sites. Would highly recommend them to anyone looking for a guiding light in this confusing market!

16 de abril de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you for taking the time to leave us a review. Our values are based on being transparent, fair and helpful and we're delighted that has been your experience. We continue our service throughout your contract with our Troo Assure team, so please don't hesitate to get in touch should you need further support.

Valorada con 5 estrellas sobre 5

Troocost.Quick and Efficient

Cameron Morris at Troocost provided us with a very efficient and quick response to our enquiry about our electricity contract for the coming year. He managed to get a very fair deal for us. We will have no problem in seeking Cameron's and Troocost assistance again in future!

30 de abril de 2025
Opinión espontánea
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Respuesta de troocost.com

Thanks so much for letting us know what a great job Cameron has done. It's great to read that he has been really responsive to your queries - well done Cam!

Valorada con 5 estrellas sobre 5

Great Service

Can't speak highly enough of Aaron Lee of CLA Energy Services. He has been very helpful and taken the stress out of dealing with energy supply companies. He is efficient, professional and has kept us up-dated throughout the process. Thanks Aaron!

28 de abril de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you for recommending our service and in particular the support you have had from Aaron. Our aim is to take the stress and hassle out of managing your gas, electric and water and it's great to see that working for you.

Valorada con 5 estrellas sobre 5

Dealing with power utilities.

Dealing with Matthew O'Neil proved that the company are watching our backs in the confusing world of power utilities.

25 de abril de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you so much for this review. Matthew is a new recruit to our customer experience team and we are delighted to see your comments. Please remember he is on hand for anything else you may need.

Valorada con 5 estrellas sobre 5

Fantastic

Fantastic! Marie was very helpful resolving an issue with our smart meter, I would highly recommend Troocost.

1 de abril de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you so much for the recommendation. It's great to read about the fantastic service Marie has provided. Well done Marie!

Valorada con 5 estrellas sobre 5

I work with Jack Carlisle at Troo on an…

I work with Jack Carlisle at Troo on an almost daily basis and am very happy with the relationship we have developed and maintained over recent years along with other members of Troo and our company. Jack is a pleasure to work with.

22 de abril de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you for leaving Jack such a great review. We're really happy to read that you're experiencing a great service. Well done Jack!

Valorada con 5 estrellas sobre 5

Alex G at Troo Cost has always been a…

Alex G at Troo Cost has always been a pleasure to deal with!
He is ever the professional and always at the end of the phone when I need him

15 de abril de 2025
Opinión espontánea
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Respuesta de troocost.com

Thanks so much for the great feedback and well done Alex!

Valorada con 5 estrellas sobre 5

Consistency is Key

I work with Jack Carlisle and other members of Troo on a regular basis and the level of service is outstanding. Prompt and professional, and straight to the point, Troo always provide good communications and flexibility when another approach may be needed. Thanks Jack.

15 de abril de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you so much for the brilliant feedback. Great service and great communication is a huge priority for us and we're so happy to see you are having a positive experience.

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