troocost.com Opiniones 

653
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The help and support I have received from Rachel Finnegan has been amazing, and everytime I have spoken to her she has always been pleasent and professional, and she actually comes back to you when... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Our relationship manager is Beverly Unwin and she really does look after us. She chases our supplier when needed and provides information quickly

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been dealing with Cameron at Troocost for quite some time. He provides an informative and efficient service as well as ensuring we always receive a fair price.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Troocost’s team have helped me retain some hair while dealing with ’computer says no’ type of companies. In a bizarre marketplace troocost are a friend. Thanks to Amaryllis, Aaron, Gavin and Gabriel.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Sitio de comparación de precios

Escrito por la empresa

Compare and find the best energy prices for your business with troo, a fairer way to pay for your energy.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

653 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(653)

123 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Great customer service

This company has worked through problems for me. Easy to get in touch with and quick reply. Makes everything so much easier for my self. Great customer service

1 de abril de 2025
Opinión espontánea
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Respuesta de troocost.com

We are so pleased to see we are helping you get on with running your business and taking the hassle out of any utility problems. Don't forget we are here for any service query you may have.

Valorada con 5 estrellas sobre 5

Very prompt response to my meter move…

Very prompt response to my meter move request.

14 de abril de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you so much for your review and it's great to see that we have been responsive to your request. Our Troo Assure team are here to support with any of your utility queries so please get in touch should you need further support.

Valorada con 5 estrellas sobre 5

Amazing experience brilliant service

I firstly want to say, I have had bad experience with brokers and vowed to never use them again, however that all changed after speaking with Tony from Troo. He kept me updated on a regular basis, without any false promises and stuck by every word. I highly recommend Troo for your business. Thanks again Tony.

8 de abril de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you so much for your feedback - we're delighted to see you have had such a great service.

Valorada con 5 estrellas sobre 5

Tony Asif from Troo

Tony Asif from Troo, brilliant person and was very honest and stuck by every promise. He updated me on every progress of my gas installation and never let down. If there was an option to give 10/10.

9 de abril de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you for the feedback about the service you have had from Tony. It's great to see you have had timely updates about your gas installation. Well done Tony!

Valorada con 1 estrellas sobre 5

Nightmare....

Nightmare..... call after call, email after email, won't take no for an answer. Terrible attitude from staff. Avoid!

3 de abril de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you for your feedback. It's really difficult to see a poor review when we aim for high standards in our service.

We have tried to speak to you further about your experience, as we can see a request was made to pull together a quote for you. From our perspective there has been a miscommunication on the next steps, and we can learn from that. We are really sorry that your experience with us wasn't a better one.

Valorada con 4 estrellas sobre 5

Dealing with energy companies is never easy

Dealing with energy companies is never easy and so when I couldn't get any further myself I asked for help from Aaron Lee at CLA Energy Services . He stepped in with a bit of pressure to resolve the issue. It did take a long time over all but now it's fixed.

31 de marzo de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you for your review about Aaron's support. We're pleased to see that your issue has been resolved. Please don't forget that we are on hand to support you for a wide range of queries, so please get in touch if there's anything further we can help with.

Valorada con 5 estrellas sobre 5

Very Helpful

Aaron Lee was very helpful. My query was sorted quickly and efficiently.

27 de marzo de 2025
Opinión espontánea
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Respuesta de troocost.com

Hi Lynn - thank you so much for your feedback on the help you have received from Aaron. It's great to read.

Valorada con 5 estrellas sobre 5

Dylan has looked after us all the way

Dylan has looked after us all the way, nothing is too much trouble and he has got us out of messes, he is an absolute star and i would thoroughly recommend him. I know every time i ask, he will be there.

20 de marzo de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you for your feedback - it's great to read about how much Dylan has supported you. Well done Dylan!

Valorada con 5 estrellas sobre 5

Aaron helped us find the best rates for…

Aaron helped us find the best rates for our business and made sure to check in after our first bill to ensure it was correct. Thank you!

18 de marzo de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you for your review. Our in life customer service is really important to us and we are so pleased you've seen the benefit of our support. Well done Aaron on your consistent delivery of great service.

Valorada con 5 estrellas sobre 5

Aaron Lee of Troocost has been amazing

Aaron Lee of Troocost has been amazing.
Totally on the ball regarding the problems I have had with smartest energy.
fast efficient replies have helped set my mind at ease that these problems will be overcome and a huge refund due.

16 de marzo de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you for this feedback on Aaron - we are so pleased he's been able to resolve these issues and sort your refund. It's what we are here for and it's great to see that recognised - thank you.

Valorada con 5 estrellas sobre 5

Contract reassurance

Joanne was extremely prompt, reassuring and helpful with regards to my query today.

12 de marzo de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you so much for letting us know about Joanne's service. We aim to be as helpful and prompt as possible with every query. Well done Joanne!

Valorada con 5 estrellas sobre 5

Very happy

Alex goldsmith dealt with our query, was very helpful and sorted us a great deal.
Very happy with Alex and Troo.

6 de marzo de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you for the great feedback and well done Alex!

Valorada con 5 estrellas sobre 5

Efficient

Aaron Lee was very efficient in checking our invoice and we would have no hesitation in contacting him again.

5 de marzo de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you for taking the time to give us your feedback. We're delighted to see how helpful Aaron has been.

Valorada con 5 estrellas sobre 5

Utility companies have given up on customer service- Troocost help sort problems out

In the past I`ve had immense problems with utility suppliers customer service (mainly incompetent or non existent) and have ended up having to involve the energy ombudsman. On of the reasons to go with Troocost was that they offered a service to act as intermediary to sort problems out. Already experiencing problems with one company not accepting our readings ( I think because of incorrect info sent over from Scottish Power with whom I am still in dispute with after 16 months of incorrect billing ) and Aaron from Troocost seems to be able to get through to the parts I cannot reach and is helping sort the problem out. Oh yes, and they also get rates better than I could achieve with going direct or using other brokers. So far its a win/win situation- good rates and no hassle. Long may it continue.

5 de marzo de 2025
Opinión espontánea
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Respuesta de troocost.com

We are significantly invested in the service we provide to our customers. To read that you have found that service a great benefit so far is music to our ears. We know we've done a good job when you can get on with running your business while we ensure your gas, water and electricity runs as it should. Thank you for taking the time to feed back.

Valorada con 5 estrellas sobre 5

Helpful, honest brokers

Adam Moody was extremely helpful in sourcing and putting into place a new energy contract for our small business premises. He answered any questions swiftly and nothing was too much trouble.

28 de febrero de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you for sharing your experience. It's great to see how helpful Adam has been - it's all part of the service.

Valorada con 5 estrellas sobre 5

Great experience and support

Louise Richardson was very helpful and really great helping us deal with the energy supplier always there to help and nothing was too much trouble. I can highly recommend working with Troo as an energy broker the service all round is amazing.

20 de febrero de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you so much for letting us know how helpful Louise has been and thank you for the recommendation on our amazing service.

Valorada con 5 estrellas sobre 5

Aaron Lee from CLA Energy Services…

Aaron Lee from CLA Energy Services helped me change suppliers and receive a substantial refund.
Really great service!

18 de febrero de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you for the great recommendation. We pride ourselves on delivering great service and we are here to give you as much support as you need throughout your contract.

Valorada con 5 estrellas sobre 5

Troocost

Troocost, acting for CLA Utility Sevices, have been most efficient and helpful with the new farm energy contracts. Their involvement was most necessary to overcome the problems of looking for a new supplier of electricity.

17 de febrero de 2025
Opinión espontánea
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Respuesta de troocost.com

Thank you for your feedback – it’s great to see that we have been able to help you with finding a new supplier. Please remember our Troo Assure service team are also here to support you with anything you may need throughout your contract.

Valorada con 1 estrellas sobre 5

This company has no interest in helping…

This company has no interest in helping anybody 😕 will never use these people again and I advise anyone never use them

30 de abril de 2024
Opinión espontánea
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Respuesta de troocost.com

Hi - we've requested further information from you to support us with investigating your complaint. In addition we have sent a direct email to you. If you could reply to us we will be able to provide assistance.

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