Fantastic customer service, Unsurprisingly Evri messed up the delivery and left my parcel on the street, which was promptly stolen obviously. This was April 9th, Evri have still not responded or... Ver más
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Consulta las opiniones de los clientes
Always buy these, I’ve been on them for years now. Can’t find another nicotine pouch that tastes and does the job better. Great customer service and timely deliveries!
La empresa ha respondido
Brun A. was extremely helpful, I was having issues figuring out how to apply the correct discount code - he sent an email for me to follow up - and then before i had even had the chance to respond he... Ver más
La empresa ha respondido
Sadly after 2 years of ordering online from Velo, I’m giving up. It’s a 50/50 chance that you actually receive your parcel from Evri, who takes random pictures of anyone’s front door as ‘proof of deli... Ver más
4,5
Excelente
354 opiniones
Ha contestado el 57% de las opiniones negativas
Suele responder en menos de 1 semana
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Era in Velo’s customer care was…
Era in Velo’s customer care was exceptional!
Very happy with the service I received & my issue was dealt with professionally & swiftly.
Thanks again Era!
22 de enero de 2026
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Ben, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Had an issue with an order having…
Had an issue with an order having missing products however Nina was very friendly and also gave a great and speedy resolution!
21 de enero de 2026
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Dan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Advertising try for free but when you…
Advertising try for free but when you sign up there is no options for free sample it just wants you to place an order
17 de enero de 2026
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Dave, Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
Excellent customer service
23 de diciembre de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Kacper, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Attentive and helpful
Quick to resolve product queries, very polite. Excellent overall
17 de diciembre de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Ben, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service from Alex F…
Great customer service from Alex F helping me with my account login issues. Thanks for sorting things quickly. I enjoy the product and have been purchasing from the supermarket. Great to now order online.
16 de diciembre de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Brett, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Inferior
Inferior brand for a company which is involved in global scandal after global scandal. Price manipulators, dishonest practice and the product should be made illegal due to the obvious increased cancerous inducing artificial flavourings.
13 de diciembre de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Lorne, Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
Delivery by Evri never arrived, order replaced for free
Delivery by Evri never arrived. But the support team happily replaced my order. Hopefully this one arrives. Its the delivery that usually gets messed. Especially if its by Evri.
11 de diciembre de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Awais, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Customer service was great
Customer service was great, was given an additional can for the delivery mix up.
10 de diciembre de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Rory, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Lost parcel
Evri lost my parcel but Velo sent a replacement with a couple of free cans for the trouble. Great service
9 de diciembre de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
One of the best online chat supports
Had a delivery that never arrived via evri. Didn’t arrive on the day but the following day, early in the morning it said it’s been delivered. I was at work so I couldn’t see if it has been delivered, especially when the proof of delivery picture was just a black screen. I contacted evri, still haven’t heard anything back from them. So I went into the live chat with velo. This was probably one of the best online chats I have used in a long time, everything eventually got sorted and received my parcel the next day.
5 de diciembre de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Brun was fantastic
Brun was fantastic, managed to get my order sorted without issue even though the deliveries have been failing me. Velo have been top quality, long time customer made!
4 de diciembre de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Josh, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Awesome customer service
Awesome customer service! I had a missing item and they sorted it out so quickly. Their service is so friendly and helpful.
3 de diciembre de 2025
Opinión espontánea
Top customer service
Product is the best in market. Just found out their customer service is too! Thanks to Aferdita for turning an unfortunate situation into a positive one!
2 de diciembre de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Excellent customer service
I had an issue with an order, wasn’t the fault of Velo but the delivery service. I want to say that the customer service throughout was amazing and they got the issue resolved. Dealing with it was Era and let me say they are a credit to the company. Overall a great company.
27 de noviembre de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Ash, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Excellent customer service
Excellent customer service! Very quick at resolving the issue!
13 de noviembre de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Cal, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service from Jeta F
Great customer service from Jeta F! Quick response time and fixed the problem !
8 de noviembre de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Ben, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Velo Customer Services
I recently had to go through Velo customer services. They were helpful, quick to respond, and stayed in contact till the issue was resolved. It was much appreciated. Many thanks to the customers service team for your good work :)
31 de octubre de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Karl, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Very helpful customer support
Very helpful customer support - Aferdita was great
5 de noviembre de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Joe, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great and quick customer service…
Great and quick customer service response.
4 de noviembre de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Bartosz, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
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