Fantastic customer service, Unsurprisingly Evri messed up the delivery and left my parcel on the street, which was promptly stolen obviously. This was April 9th, Evri have still not responded or... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Always buy these, I’ve been on them for years now. Can’t find another nicotine pouch that tastes and does the job better. Great customer service and timely deliveries!
La empresa ha respondido
Brun A. was extremely helpful, I was having issues figuring out how to apply the correct discount code - he sent an email for me to follow up - and then before i had even had the chance to respond he... Ver más
La empresa ha respondido
Sadly after 2 years of ordering online from Velo, I’m giving up. It’s a 50/50 chance that you actually receive your parcel from Evri, who takes random pictures of anyone’s front door as ‘proof of deli... Ver más
4,5
Excelente
354 opiniones
Ha contestado el 57% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Had to contact Customer Service for…
Had to contact Customer Service for issue with my account and purchase/subscription.
The Assistant was extremely helpful and friendly and my issue was resolved straight away. Waiting for my first package and definitely looking forward to use the product.
27 de mayo de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Dominik, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Been using velo for a few years now and…
Been using velo for a few years now and product is better than smoking or vaping. People would think i'm an ambassador for velo or something the way i preach it. Subbing to velo has made it so much easier to order. I get an alert if there is and issue with my order and velo doesn't want to risk sending me something i don't want but majority of the time i just leave them to sort it and they never dissapoint. There was a glitch recently with my order (god knows what happend) but they sorted it with no issues at all.
It's like a friend that owns a business... you got an issue and they're like "let me sort you".
26 de mayo de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Spencer, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Very quick delivery
Very quick delivery, easy ordering process, super helpful agents on live chat, resolved my issue quickly today and offered me replacement cans which was unexpected and a nice surprise.
21 de mayo de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Used to be a good company, courier lets them down
Have been using this for 8 months. Used to be an excellent service, always next day delivery with Evri. They used to be super reliable. I use on average 10 pouches a day.
Since the new courier company started though in what looks to be May 2025, it has been over a week since placing my order and I still haven't received it. Customer service isnt to blame, but theyre not helpful.
Switching to Nordic. Shame, because I liked these.
19 de mayo de 2025
Opinión espontánea
I was missing a delivery
I was missing a delivery and Velo advised they had a 5 business day period, and because it was around 3 days they couldn't do anything, but the sent a goodwill can for the inconvenience, the delivery was made and velo still contacted me on the 5th day to ensure I had received my can. Absolutely 6-star customer service
13 de mayo de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Massive respect to velo for fixing a…
Massive respect to velo for fixing a problem Massive thumbs down 👎 to EVRI for causing the problem
9 de mayo de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Barry, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer Service Interaction
I had an issue with the delivery address on a large order. I arranged a call back from the customer service team and Sam contacted me within a couple of hours. Despite not being able to rectify the issue due to the order being out for delivery, his conduct and professional manner were exemplary.
8 de mayo de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Harvey, Thanks for your feedback. We are glad that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
THIS CHUMA SLAAAAPPSSS⭐️⭐️⭐️⭐️⭐️
23 de abril de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Anis, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Very responsive customer service
My initial delivery was lost by the delivery company in shipping, but the Velo customer support team were very responsive and helpful, and re-dispatched my order with a bonus can.
23 de abril de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Oliver, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great products and customer service
Have been a customer for a while and love the products, really good quality and a great variety of flavours. The customer service is also excellent, with quick replies and solving any issues that may arise. Would recommend highly.
22 de abril de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Phil, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Had a delivery issue with Evri. Velo has great customer service.
Had a delivery issue with Evri. Yolanda with customer service was able to get sorted! The customer service is spot on.
Also the velo flavours are some of the best around.
17 de abril de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Coilin, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Excellent customer service
Esma in customer care, was brilliant very happy with the service offered! 5*
14 de abril de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Issue sorted within 48 hours
I recently had an issue with a subscription delivery where the courier (Evri) couldn’t find a local drop off point, despite having no issues for months prior. Evri decided to return the parcel to Velo. I contacted Velo about my issue using the online form, provided my order number and within 24 hours was told I could either have it sent again or a refund. I opted for it to be sent again, and well within 48 hours of my original contact my new order was on its way to me, next day delivery. Can’t really say fairer than that.
11 de abril de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Jack, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Really quick response to my query and…
Really quick response to my query and resolved within 24 hours!
7 de abril de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Georgie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer Service
Unfortunately my order failed to arrive so I got in touch with customer service and they sent out a new order free of charge. Really good customer service and will definitely be back.
5 de abril de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Owen, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great Customer Service
The customer service team made sure that my order was corrected after it was delivered incorrectly. This was swift and Olja B was extremely helpful and polite.
4 de abril de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Matthew, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Amazing product and customer service
I've been using Velo for around a year now and have a subscription for monthly deliveries. My delivery arrives the next day every month and is always exactly what it should be.
There's been a few occasions where the subscription system has gone wrong and maybe only sent (and charged for) half of what it should have. Whenever this has happened I've informed customer service and they send out the remainder with the same delivery and refund any additional charges straight away.
They've consistently shown good quality customer service and have a great product. Amazing company all round
4 de abril de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Ben, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great customer service
Due to issues with a poor delivery driver I did not receive my order at the first attempt. Customer services were great however and resent my order and added an extra can for my inconvenience.
31 de marzo de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Sam, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Good product, poor customer service (now resolved with exceptional service)
Having previously given a 2* review due to poor customer service, Velo redeemed themselves by addressing my disappointing experience, apologising, resolving the issue and offering a generous gift as a good will gesture.
5 de marzo de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Timothy, Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
Helpful when half of my order got lost…
Helpful when half of my order got lost in the post. Prompt responses and information.
27 de marzo de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Josh, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.