Fantastic customer service, Unsurprisingly Evri messed up the delivery and left my parcel on the street, which was promptly stolen obviously. This was April 9th, Evri have still not responded or... Ver más
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Consulta las opiniones de los clientes
Always buy these, I’ve been on them for years now. Can’t find another nicotine pouch that tastes and does the job better. Great customer service and timely deliveries!
La empresa ha respondido
Brun A. was extremely helpful, I was having issues figuring out how to apply the correct discount code - he sent an email for me to follow up - and then before i had even had the chance to respond he... Ver más
La empresa ha respondido
Sadly after 2 years of ordering online from Velo, I’m giving up. It’s a 50/50 chance that you actually receive your parcel from Evri, who takes random pictures of anyone’s front door as ‘proof of deli... Ver más
4,5
Excelente
354 opiniones
Ha contestado el 57% de las opiniones negativas
Suele responder en menos de 1 semana
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Excellent customer service received by…
Excellent customer service received by Nora B.
7 de febrero de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Howie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Velo Sweden
Velo Sweden. I tried to contact you guys about some bad products iv'e bought. I sent picture, batchnumber and wasted my time to fill your your form without any respone. I've done it now three times but you guys don't reply. Three different packages of the same flavor have been all powdery with broken pouches. Waste of money. And it's not the first time i bought bad products from you.
And one more thing is when you try to send photos on your website you can only send one photo. And it always says "file too large". So i have to crop the photos to make it in to one photo. But even then it says it's too large even if the photo is only 3mb. So i have to comprimise the picture...
28 de enero de 2025
Opinión espontánea
Excellent customer service
Excellent customer service, and a perfectly suitable response time for a weekend ticket.
Velo have always resolved any issues, and compensated me, whenever any issue has arisen, even if the issue wasn’t specifically theirs (couriers!).
4 de febrero de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Nick, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer service is fantastic i like it…
Customer service is fantastic i like it they will be there to assist you i had a problem with my subscription so they sort it out for me in just a few mins thanks to their customer service team..
You guys are wonderful keep the good things up..
3 de febrero de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Fantastic Company
Customer service is always spot on. Website is easy to use, so much easier getting a few delivered at a time rather than going to the shop. The points system is brilliant to save on your next order, overall quick delivery. Using for almost 2 years now and every single time has always been next day delivery. 1 star ratings about delivery is usually down to the courier not VELO, not had a single issue with the company and will always order from the website. Just be mindful that placing orders on weekends won’t be next day delivery so make sure orders are placed Thursday/Friday evening if you want next day delivery.
30 de enero de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Kieran, thanks for giving us your feedback. It’s always great to hear that our customers enjoy using our products. Remember, if you have any questions about our products, the Customer Care Team are always on hand to help. You can either call them on 0808 555 5938, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at: Info.gb@velo.com
Great products, greater customer service
I’ve been using Velo for almost a year now after using the free trial can & im always impressed with their products.
Not only is the site easy to navigate, but the customer service is *always* helpful & quick to respond.
The quality of the pouches speaks for itself & of all the snus I’ve used, this is my favourite tobacco-free brand.
29 de enero de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello, thanks for giving us your feedback. It’s always great to hear that our customers enjoy using our products. Remember, if you have any questions about our products, the Customer Care Team are always on hand to help. You can either call them on 0808 555 5938, 6 days a week between 8am – 6pm. Or, use our online chat service, again available 6 days a week, or send us an email at: Info.gb@velo.com
Great help on live chat
Great help on live chat. I love velo pouches, they’ve helped me stop smoking and I wouldn’t have any other brand other than velo 😊
27 de enero de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Rachael, thanks for giving us your feedback. It’s always great to hear that our customers enjoy using our products. Remember, if you have any questions about our products, the Customer Care Team are always on hand to help. You can either call them on 0808 555 5938, 6 days a week between 8am – 6pm. Or, use our online chat service, again available 6 days a week, or send us an email at: Info.gb@velo.com
Fantastic Customer Service
Nora B was nothing short of exceptional after a recent error with my order.
The issue was swiftly rectified and the communication was superb all the way through.
10 de enero de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Jack, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Faulty tub
Just had a problem resolved really quickly and efficiently. Sent photos of some pouches that were split/empty and within 24 hours they offered a replacement. Great service!
9 de enero de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Wendy, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great and efficient customer service
I had an issue with a recent order (delivery issue), and the customer service representative, Nora, resolved the issue immediately and professionally.
8 de enero de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Hyunjin, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great company and customer service
Velo apply very helpful discounts to their products when ordering in bulk, and the process is easy and smooth. I had a slight hiccup with a recent order, but they promptly rectified the issue and offered welcome compensation. All in all very happy. Shout-out to Alessio for being such a big help.
7 de enero de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Will, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great delivery time
Great delivery time and class customer service if there's ever delays like over Christmas, even sent me a free can for the delay when I queried the delivery time!
4 de enero de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Joseph, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
I'm rarely new to nicotine pouches,I've…
I'm rarely new to nicotine pouches,I've bought from serval main big sellers I'm in UK and Vello has definitely surpassed the rest by taste and choice ,my only down point is in uk they use EVRI instead of royal mail which as everyone mostly knows EVRI is the worst courier service ,even if Vello get It out on time EVRI could take another 3/7 days getting it to your door (or useally it ends up at someone else's door )Please Vello if you read this would you reconsider your despatch company because unfortunately EVRI are Letting you down.it would be a 5 start all day long if it wasn't due to my delivery always being late or lost and me having to go get it from another house.
3 de enero de 2025
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Emma. Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
AGES TO SHIP NOT RACCOMANDED
AGES TO SHIP NOT RACCOMANDED
3-5 days. It's been 3 weeks now and the courier never got the package. Same for my last purchase. I've waited 1 month.
JFR I live in the same city which contain their warehouse of my country. Unprofessional
17 de diciembre de 2024
Opinión espontánea
I NEVER bother with reviews… but
I NEVER bother with reviews. I actually have mostly given up with big companies in the UK, the only time I usually have anything to say to them is complaints about late deliveries or bad service.
However, I felt the need to commend VELO. The product is awesome and the delivery time is exceptional. Ordered after 10pm in the evening and it arrived less than 12 hours later… kinda unbelievable.
18 de diciembre de 2024
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Sophie Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
My online delivery was super late
My online delivery was super late. Karen from livechat customer services helped be properly. Even threw an extra can for the inconvenience. Karen from livechat, you are a star⭐️
17 de diciembre de 2024
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Unam Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Had issues with the website when…
Had issues with the website when placing a free trial order, but Karen on live chat and via email helped to get this through.
Can't speak for the product yet, but the customer service has been fantastic.
11 de diciembre de 2024
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Scott, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
I dealt with Esma in customer service…
I dealt with Esma in customer service today and have done so in the past, and what is worth noting is the excellent customer service and communication that she provides. She is an asset to Velo.
In regards to Velo, the product is the best on the market in my opinion, and their dispatch times are rapid. If I place my order today I know always receive product the following day.
28 de noviembre de 2024
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Mark, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Bianca B helped me very quickly and…
Bianca B helped me very quickly and went over and above to help replace my faulty nicotine pouches. Great communication and friendly person. 10/10. Give her a pay rise
26 de noviembre de 2024
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Alex, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
I recently got assisted by Ardit C on…
I recently got assisted by Ardit C on the customer service team due to having difficulties in ordering a free sample and making an account. They were incredibly friendly and rapid at responding and resolving my issues; and I can't wait to try their product!
26 de noviembre de 2024
Opinión espontánea
Respuesta de Velo United Kingdom
Hello Serena, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
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