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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Sometimes they deliver OTIF, but if they don't, good luck getting hold of anyone. No direct contact number. WhatsApp isn't checked. Emails go unanswered. Prices are competitive, but the company clearl... Ver más

Valorada con 1 estrellas sobre 5

Support only via email or WhatsApp. Product questions met with inaccurate replies, recommended the most expensive product option, AND having ignored this wrong adivce and placed my order for in stoc... Ver más

Valorada con 5 estrellas sobre 5

I knew i wanted some ventilation, just not what i wanted/needed exactly. Having the ability to whatsapp and get some good advice really helped. Also, I missed a digit of the postcode from the de... Ver más

Valorada con 4 estrellas sobre 5

This purchase was a first for the builder working on our kitchen/diner refurbishment. He is so impressed with the result that he intends to use this as an option for future jobs he does. Managed to... Ver más

Información sobre la empresa

  1. Fabricante de equipos de ventilación

Escrito por la empresa

Ventilationland is the webshop for the United Kingdom with the largest range of ventilation products for private people and business customers.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

311 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 20% de las opiniones negativas

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3,3

Todas las opiniones

(311)

76 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

This company is a scam

This company is a scam. Ordered and paid, but nothing ever arrived. Non existant customer services. Try and call their "phone number" before ordering, you will see, impossible to speak to a human. See other reviews, lots of consistent stories about this. Would strongly recommend avoiding.

3 de abril de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

CON MERCHANTS

Parcel was supposed to arrive 3 weeks ago, still no product. Evri lost parcel, complained to ventilationland, been chasing for weeks, then promised a refund advised today that carrier advised they were returning product to them as we had refused delivery. What utter rubbish I have cameras and no such attempt at delivery, want my money back which is still not forthcoming and would not recommend this company, terrible service. It’s about time they used a different carrier as I am not only one with the same issue.

1 de marzo de 2024
Opinión espontánea
Logotipo de Ventilationland

Respuesta de Ventilationland

Hello Unhappy,

Unfortunately the delivery company wasn't successful in delivering the parcel, I do apologize for that.

In this situation we have credited a full refund.

We appreciate your feedback, Team Ventilationland.

Valorada con 4 estrellas sobre 5

Had a good experience, very happy

I was a little worried after reading some of the reviews but thought i would give it a chance and I'm glad I did. Had a little hiccup with order being collected by the courier but contacted Ventilationland and they sorted it straight away. Order arrived as expected and was happy with the hole experience.

26 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unwilling to fix their own delivery problems

They split my order in to two deliveries, the first arrived several days late, no sign of the second one. I waited a few days then contacted them. They just sent me the tracking number. I did this another three times over the next three weeks. Eventually they did actually look in to it and found it was damaged in transit. I asked them to send it again or refund it, they say they can't until I go through the items that they did send me and work out what I am missing. This is obviously a complete waste of my time and not my job. They're absolutely unwilling to sort out their own mistake and are just wasting my time. I would just order from somewhere else if you need your items in a timely fashion and don't want to do their work for them to fix their mistakes.

27 de febrero de 2024
Opinión espontánea
Logotipo de Ventilationland

Respuesta de Ventilationland

Hello David,

I see we have had a lot of email exchange regarding this situation.

We have requested for which products are missing from the order to either refund you or send you missing products.

As of now we are still waiting for that information from you to solve this.

Thank you for your feedback, Team Ventilationland.

Valorada con 1 estrellas sobre 5

Let down by delivery performance

There is little of substance to report about Ventilationland other than they have a great webpage and good product range - after that there is nothing tangible to report on, and that is the problem!

Ventilationland have made a couple of serious errors of judgement. Firstly, it isn't immediately obvious that the product comes from the Netherlands and therefore will not be coming tomorrow, or this week even. Secondly, they use EVRi as their delivery company which puts in significant jeopardy whether the product will ever come.

"Your parcel is delayed" has been the EVRi status for a week now (this is the now stuck status following a reported pedestrian progress towards the UK border). This, we all know, is code for "lost". But Ventilationland will not refund or resend until EVRi tell them it is lost. That, we also know, will never happen. So, no product, no refund and no responsibility accepted by Ventilationland despite time consuming contacts.

If you need something in a timely fashion with no hassle this is not the vendor for you. Pity. Nice website, good range of product.

20 de febrero de 2024
Opinión espontánea
Logotipo de Ventilationland

Respuesta de Ventilationland

Hello Alex,

We are very sorry for the delay regarding your order.

We are currently chasing the delivery company to find out when the package will be delivered.

I can assure you that Evri must confirm to us if the package is lost or not.

Should the package not deliver we will of course refund you.

We appreciate the feedback, Team Ventilationland.

Valorada con 1 estrellas sobre 5

We ordered 4 fans in September

We ordered 4 fans in September, they didn't arrive in time but when I asked for a refund, they'd been shipped. I have since returned these fans to Ventilationland in the Netherlands, but still no refund despite them emailing me on 22nd November asking for my bank details to refund the money, despite the fact I paid via Paypal. Please avoid this company at all costs!!

12 de diciembre de 2023
Opinión espontánea
Logotipo de Ventilationland

Respuesta de Ventilationland

Hello,

Unfortunately we didn't receive the packages back at our warehouse. This would be the reason why a refund wasn't credited straight away.

However, as this is no fault of yours we have refunded you in full via paypal.

I apologize for the inconvenience caused, this was not our intention.

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