Contacted customer service as I have not received a new device voucher code as part of my subscription. Via email Aferdita sorted it out and ordered the device colour of my choosing. Dealt with quick... Ver más
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Consulta las opiniones de los clientes
I had an issue with the pods I’d bought tasting burnt. I contacted the customer care service who were beyond helpful. Bianca B was especially helpful in this matter. A new vape was sent to me as a rep... Ver más
La empresa ha respondido
We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M w... Ver más
La empresa ha respondido
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Ver más
La empresa ha respondido
4,2
Muy bueno
1 mil opiniones
Ha contestado el 36% de las opiniones negativas
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The best service.
9 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Nedeva, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse have always been great
Vuse have always been great, really speedy service. A few times I’ve had delivery issues they’ve always very helpful sorting everything out.
6 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello James, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
I ordered next day delivery and the delivery company kept saying it was delayed the a week later admitted they had lost it. I spoke to a few people at Vuse who were friendly and helpful and a replacement has been sent.
I have used Vuse for awhile now and never had any problems this was just down to the delivery company.
Thanks for all your help ☺️
5 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Mr Ferguson, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The customer service is outstanding
The customer service is outstanding. Most recent package was lost by the courier and I have been initially liaising over the phone with a lady whose name I unfortunately do not recall. After that I was communicating with Karen over email. Her responses were 100% customer focused, courteous and friendly. The support team was a pleasure to deal with and a replacement for my lost order is on its way. Brilliant.
5 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Thomas, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The customer service is exceptional
The customer service is exceptional, going the extra mile when things go pearshaped. An order got lost with delivery company EVRI 😒, in the end order got replaced and shipped with DHL. Great support. Keep it up
5 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello David, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent Company to deal with
I have been using this company for a few years now.
The tobacco is much cheaper than in the shops.
You receive a free device every 6 months of continuous subscriptions.
When I had a problem with a delivery it was dealt with quickly. When my discount code did not work, this was also dealt with quickly. I have never had to wait for them to answer the phone. It is answered promptly and pleasantly. Telephone operators very helpful with any query.
4 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Christine, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer services
Mistake was made, upon contacting customer services- problem was promptly resolved. Alen F has been attentive and professional, a real asset to the company. Thank you
2 de diciembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Igor, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent service after order wasn't correct
My order wasn't complete, so after I contacted them, they sorted it, and kept me updated with the process
29 de noviembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Amanda, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent customer service again
Excellent customer service again. Despatched a replacement for a faulty device the same day.
26 de noviembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Brian, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I started to use this company to quit…
I started to use this company to quit vaping and after I quit I unsubscribed from there emails but they still constantly send me back to back email. They don’t want to help you quit they just want your money. So just remember if you do order from the your email will forever get spammed by them.
25 de noviembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Jonathon, thank you for taking the time to leave your feedback. A member of our customer care team will contact you soon
Kundenservice??
Kundenservice??? Falsch gedacht. Hatte mit dem Kundenservice Kontakt, da ich von dem 30tägigen Zufriedenheits-Rückgaberecht gebrauch machen wollte. Generierte E-Mails als Antwort ohne Bezug auf vorher geschilderte Umstände. Nicht gerade zufriedenstellend und keine Lösung !!!
20 de noviembre de 2025
Opinión espontánea
The Vuse Ultra is perfect
The Vuse Ultra really works for me and has now replaced regular cigarettes everyday.
Quick charging, long lasting battery, great flavours.
Excellent support also!
24 de noviembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Yanik, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Amazing customer service
Amazing customer service, Jeta was incredibly helpful,professional and super quick in resolving my issue. The whole experience was easy and efficient.
22 de noviembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Rachel, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I have been buying Vuse products for a…
I have been buying Vuse products for a while now and there was a problem with my order which was promptly dealt with to my satisfaction. I will continue to be a customer.
20 de noviembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Ivan, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
I have used this company for nearly a year now and have always had great service. I recently contacted them for a replacement magnetic charger and they sent me one the same day with a new pen. Fabulous customer service!
20 de noviembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Sandra, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Perfect service
Perfect service. Completely professional have used this brand for years never any issues. Unfortunately I bought a faulty one but they sorted straightaway and without any issues.
19 de noviembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Angela, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Great customer service
Great customer service. Always polite and helpful
18 de noviembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Emma, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Very Hit & Miss!
I've used Vuse twice. The 1st time, everything went swimmingly. The 2nd order was not sent out on time (should have been same day dispatch) and I ordered it around 8am on a Wednesday. It went out the following day, meaning Evri (yeah, I know!) didn't receive it until Friday morning. It's finally reached the local depot on Saturday but they're not delivering which means I won't get my order until next week now.
They claim same day dispatch. They don't.
They claim 2 day standard delivery. They don't.
When I spoke to CS they did admit that it hadn't gone as quickly as it should have, but didn't admit liability in the fact that it wasn't dispatched on time like they promise.
The person who I spoke to has offered to send out a complimentary pod pack which is appreciated, but I'm still now having to purchase more later today as I won't get my order, nor the comp pods until next week.
And therein lies the problem... what is the point or use in using Vuse to order directly from their website? I haven't bothered with a subscription yet as I wanted to see how things went and this now confirms I've done the right thing. It's just not WORTH the hassle if something goes wrong.
I'm not ordering for the sake of ordering, nor am I hoarding thousands of packs like I've been shopping at Costco. I order when I know I'll need them. Sadly on this occasion, they've fallen flat and it's going to take the best part of a week to receive my order.
Vuse - you MUST do better. It was ordered around 8am. You had a full day to get my order out. When I ran stores as a store manager arranging deliveries, they were immediately worked on and not once was an order held for longer than 2 hrs.
12 de noviembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Glen, thank you for taking the time to leave your feedback. A member of our customer care team will contact you soon
Thanks to Jeta F for all the help
Thanks to Jeta F for all the help, care and understanding shown with my 2 incorrect or not received orders. I very much appreciated the constant responses putting me at ease.
6 de noviembre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Lesley, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Order issue
I had an issue with recent order and Nora in the IRL customer service team was extremely helpful and resolved my problem within hours. Excellent customer service!
6 de octubre de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Dave, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
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