Contacted customer service as I have not received a new device voucher code as part of my subscription. Via email Aferdita sorted it out and ordered the device colour of my choosing. Dealt with quick... Ver más
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Consulta las opiniones de los clientes
I had an issue with the pods I’d bought tasting burnt. I contacted the customer care service who were beyond helpful. Bianca B was especially helpful in this matter. A new vape was sent to me as a rep... Ver más
La empresa ha respondido
We have had a small problem with a few Pods. They were from different orders over a period of a few weeks. The problem continued so I reported to Vuse Customer Care. My case was handled by Yolanda M w... Ver más
La empresa ha respondido
. 3 days delivery time on an overnight delivery . As an over 18 product, this was supposed to be signed for, but DHL just left it at the door, so no option to reject delivery. . Item arrived wor... Ver más
La empresa ha respondido
4,2
Muy bueno
1 mil opiniones
Ha contestado el 36% de las opiniones negativas
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Great customer service
Great customer service! I had an issue with my delivery through no fault of Vuse and they resolved it for me super quick and replaced my order. Thank you!
22 de agosto de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Christina, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Customer service at vuse is excellent
Customer service at vuse is excellent, Had a problem with my delivery for a monthly subscription. Phoned their customer services and all sorted same day and new delivery arrived next day.
21 de agosto de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Had an issue with pods
Had an issue with pods, was resolved pretty much straight away, replacements sent straight out, support were great and replies were very quick, not very often you get quick stress free support from companies these days, so well done Vuse( and especially Olja)
2 de agosto de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Chris, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Can't fault Vise UK customer service
Can't fault Vise UK customer service, Helpful, efficient and polite.
Been a smoker for over 40 years. The product has helped me stop smoking and now I just use Nil Nicotine Menthol Pods to stay off the cigarettes.
20 de agosto de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Mostyn, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Fuse vapess
Stopped smoking two years ago with the help of fuse vapes ,always use the lowest strength vapes which has helped me out a lot as I was 20 cigarettes per day , never had any problems with them ,
19 de agosto de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello John, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Order regularly and most of the tine…
Order regularly and most of the tine great, have had few occasions when payment hasn't been taken so order cancelled, however contacted customer care who told me to reorder which I have done overall good service
18 de agosto de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Marion, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
The best
After many attempts to stop smoking cigarettes i finally found VUSE. Excellent products and customer service quick to correct any issues. If anyone is thinking of using them order directly from site, discount is amazing!!
18 de agosto de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Marion, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Lovely customer service from Gabor T.
My order was returned to the sender as I was on holiday. I called customer service and received a lovely outcome from Gabor T. who was so pleasant, efficient and who sent my order with next day delivery. Well done Vuse and Gabor T.
18 de agosto de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Anca, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Lost order
Order was shipped but lost in transit, contacted vuse and new order created and sent i wait in anticipation but overall very helpful
18 de agosto de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Andrew, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Unmögliche Preisentwicklung - Wechsel auf tolle Alternativen
Ich habe viele Jahre bei VUSE bestellt und war recht zufrieden. Mittlerweile sind die Preise jedoch überdimensional erhöht worden, dass ich komplett wechsle. Die Go Ultra als Device kostet knapp 30 EUR, die Pods dazu mit 2x2ml kommen schon 14 EUR. Selbst im Abo mit stolzen 15 Stück sind es noch knapp 11 EUR. Das ist teurer als Zigaretten. 2ml ersetzen auch niemals eine Schachtel Zigaretten von der Ergiebigkeit. Die App der Go ist eine abenteuerliche Drittanbieter-App in der man sehr umständlich irgendwie das Device einrichten soll. Für diese hohen Preise passt das Produkt nicht mehr, auch, dass man um den Akkustand zu sehen, erst einen Knopf drücken muss. Ich bin jetzt komplett auf die IVR Air und IVG Pro Serie umgestiegen. 12ml bei der Pro für ca. 13 EUR, 4ml bei der Air für ca. 7 EUR. Die Geräte kosten unter 10 EUR und die Sache, dass man immer mehr als die 2ml der Vuse on Board hat ist einfach nur hervorragend. Man kann an den Mitbewebern gut erkennen, dass die Preisentwicklung von Vuse nichts mit der erhöhten Besteuerung zu tun hat.
14 de agosto de 2025
Opinión espontánea
Excellent customer service
My order with tracked Royal Mail did not arrive so I phoned customer service, was put through to an advisor promptly who apologised and told me that if the item had not been delivered within the next 2 days they would resend. Meanwhile they would send a complimentary item by next day delivery. This was followed by a confirmation email. Very efficient effective service.
12 de agosto de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Ruth, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Exceeded Expectations
Received fantastic customer service from Jeta F today after I reported a shortage in my delivery. Issue resolved immediately with great courtesy. My experience exceeded expectations. Well Done!
9 de agosto de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Matt, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Delivery damage
Had a problem with my parcel being damaged in transit and items missing. Dealt with swiftly and replacements sent. Excellent Customer service thank you
7 de agosto de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Alison, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
My issue was resolved quickly and to my…
My issue was resolved quickly and to my complete satisfaction
5 de agosto de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Outstanding customer service
Alja was an absolutely amazing advisor, so quick in response and very understanding. I have been with the company for many years and the products are exactly what I need. If an issue occurs it is dealt with swiftly.
5 de agosto de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Danielle, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Vuse customer service is beyond…
Vuse customer service is beyond professional, friendly and very satisfactory. They were ready to help me find a solution and beyond. Really lovely. Thank you!
4 de agosto de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Yosha, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Missing items
I can't recommend Vuse customer service enough! A huge thanks to Nora B for helping me with my order, which was missing some items. She was polite, apologetic, and very efficient. The matter was resolved in just 2 days and my replacements arrived the next day! I'm one very happy customer 😀
28 de julio de 2025
Respuesta de Vuse UK & Ireland
Hello Natalie, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I have purchased from them a few times
I have purchased from them a few times, I've had a couple hiccups when using the website or ordering but the customer service is phenomenal. Any issues are resolved as a matter of urgency and the team are just so kind and thoughtful.
2 de agosto de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Molly, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
Excellent
Had an issue with delivery (Royal Mail, not Vuse) and Olja was extremely helpful and very efficient and resolved my problem with no drama. Been using Vuse for some months now and will continue to do so due to Olja’s excellent customer service. Than you again Olja
1 de agosto de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Deborah, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
I haven't had any problems at all
I haven't had any problems at all. The service is excellent and delivery is first class.
31 de julio de 2025
Opinión espontánea
Respuesta de Vuse UK & Ireland
Hello Ian, Thanks for giving us your feedback. We are glad that we could resolve your issue and that you are satisfied with the outcome. Remember, if you have any questions about our products, get in touch with the team on 0800 133 7350, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at info.uk@vuse.com
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