Vuse UK & Ireland Opiniones 1152

My order was incomplete. Olja remedied this immediately and sent the remaining products.
Thank you

Really happy with the service and ordering process with vuse. We've been through a few different suppliers and brands but we love the blackcurrant ice and spearmint ice flavours. Issue with delivery quickly resolved too so brilliant customer service.

Good service by Esma P

Contacted Vuse regarding an order that had not arrived.
My query was dealt with quickly and promptly

All in all I like the vuse pods and have been using them for quite a few years. The golden tobacco is the closest thing I found to an actual cigarette. I really don’t like the new pods though, the pod is too dark and it’s hard to see how much liquid is left, and they often leak if the device is not kept completely upright and then you get the horrible taste of liquid in your mouth. I have complained and they are responsive but it’s too much hassle to get anything done, having to give receipts and batch numbers etc. I still use them because of the flavour but the pods need improving. I didn’t have the problem with the old pods.

Just dealt with Customer Services and problem was solved in a matter of minutes. Very pleased with the outcome and speed of reply.

Amazing customer service from Yolanda. Sorted the Evri issue effectively and super lovely to speak to.

I've been a loyal Vuse customer for years, using their vapes and vape pods without issue. However, recently I’ve been facing a problem where the pods have been tasting burnt, and I couldn't figure out if it was the pods themselves or the device. I ended up spending over £100 trying to test out new pods to figure it out, keeping both full and half-full pods for reference.
I reached out to Vuse customer service, and while they were initially responsive, the whole process quickly became frustrating. After going back and forth, they asked for serial numbers, which I offered to send via post at my own cost. I also asked for instructions on how to prove my purchases, which they insisted I provide. Despite keeping all evidence and doing everything they asked, this morning I was told they wouldn’t do anything to resolve the issue.
It’s especially frustrating since their policy clearly states "100% satisfaction guaranteed," yet they’ve refused to honor that. They claim it’s been too long, but some of the pods I’m referring to are as recent as the same day we started emailing! I’ve wasted my time and money, and I feel like I’ve been completely let down.
I’ll be keeping the pods and considering my next steps, including seeking legal advice and possibly contacting trading standards. At this point, I can’t recommend Vuse based on my experience, as customer satisfaction doesn’t seem to be a priority for them.

And the rating is for their system and customer service. I reactivated my subscription. My card had been renewed and I changed the details. But my subscription order failed. After speaking to 4 separate service reps, and each time being reassured that all is in order, I kept getting "order failed" emails. They just wasted my time. Obviously, something was wrong but even their own people couldn't find it. And obviously their system does not recognise an update to a payment card. Im soooo annoyed.

As someone who has used multiple vaping products over the past few years, vuse is most definitely the best, they have the tastiest flavour and are a highly reputable brand. The pods are sleek and easy to use and the vaping experience is highly satisfactory and very very smooth not harsh at all. I would highly recommend as vuse are now my go to over and other vape brands!

Received immediate response to my email and my query was quickly resolved.
The customer service is excellent, always easy to speak to someone or receive a quick email response.

Great customer service. Had an order go missing and Alen F sorted out a replacement straight away.

Really excellent customer service at Vuse.
My query was dealt with and more. The lady solved my issue immediately and was so kind by compensating me.
Such friendly and helpful customer care team.

Dissapointed. I bought the Vuse pro from Morrisons. Regardless where I bought it from its Vuse. It states 2000 puffs and each Pod I have used I have had around 100 puffs. On top of that 10mg without menthol just makes me cough and wheeze. I eventually cough and wheeze on the menthol. I was considering buying the new 6mg ice one but for the price and puff ratio I don't think there is any point. Whoever is testing the puffs numbers must be taking a drag for 0.0000000001 seconds.

Excellent customer service.
Let down by the delivery company (next day delivery selected)
Prompt reply from customer service advisor (Jeta)
More than happy with the resolution offered. Well done Vuse 👍

What can I say well done vuse my.last order i never got and went on line to find out why they replaced all of my order with next day delivery I have ordered before and after today will order again thank you vuse and keep up the good work

Many thanks to Nora for handling my customer query. She provided excellent service in what was a particularly difficult case. The level of professionalism and support she demonstrated is the kind of customer service I wish I'd receive ALL the time from other companies.

I recently bought the Vuse Ultra, and so far it’s been the worst purchase I’ve ever made. It doesn’t show a daily pass unless you use that “app” — which isn’t even a proper app and works so poorly. The pod you buy is supposed to last up to 1,000 puffs, but you barely get 600. Paying £9 for 2 pods feels like a robbery. I wish I could get a refund for my Vuse Ultra. It was my fault for trying it, but never again

Excellent customer service. Yolanda is very efficient and professional.

Been a subsciber with Vuse for few years now and this was the first time I had an issue, Nora in customer service resolved it straight away and was very efficent