WatchCo.com Opiniones 

469
•
TrustScore: 3 sobre 5

2,9

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Strap supplied was totally different from what supplied. Too small for my watch, even though I used the reference number on my watch. Would not recommend.

Valorada con 1 estrellas sobre 5

Purchased a watch for my daughters 13th Bday. I should say, or so i thought. Recieved email with order confirmation. Credit card shows transaction, yet item never shipped. Watcho rep was rude and co... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very good range from which to choose. Prices very competitive. Freight charges - an issue to an Australian buyer - seemed reasonable. Illustration of watch was quite accurate. Full disclosure of manuf... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am a collector and was not familiar with WatchCo prior to purchasing a Seiko Monster. I got the best price anywhere, and I mean anywhere, and shipping was quick. I also asked two dumb questions be... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Relojería
  2. también en la categoría
  3. Tienda de ropa

Información proporcionada por diversas fuentes externas

Watches For Sale. Free shipping, price protection, 1-yr return policy on all our authentic brand name watches for sale. Save on Seiko, Fossil, Citizen watches.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

469 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,9

Todas las opiniones

(469)

2 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

For WatchCo 1 Time

Very Easy to use & find items.

4 de marzo de 2017
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Thanks so much for choosing us! We appreciate it!! :)

Valorada con 5 estrellas sobre 5

It's the putting right that counts - and they did

When I was a kid, there was a local appliance store that advertised that "it was the putting right that counts" I never really understood why this was a good slogan until Now.

The transaction with Watchco had a couple of challenges and I found this very frustrating, but since then they have gone out of their way to make sure the problem was resolved and the item was delivered and they even cut me a great deal.

When things went wrong, they put it right

15 de febrero de 2017
Logotipo de WatchCo.com

Respuesta de WatchCo.com

We're thrilled that we "put it right" for you, terry! Thanks so much for your business!!

Valorada con 4 estrellas sobre 5

Good experience

Merchandise arrived on time but tracking was behind.

10 de febrero de 2017
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Glad to hear you've gotten your order! We contacted the courier to find out why they did not update the tracking in a more timely matter. As soon as we hear back from them, we will let you know ASAP! :)

Valorada con 2 estrellas sobre 5

Not well

My order was not shipped in a timely matter and I tried calling and that didn't work. They already hit my credit card before it shipped, which means the order had been processed. Waiting to hear back from an email.

8 de febrero de 2017
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

I am very sorry to hear this! We already replied to your email but are not sure why you have not received it yet. Would you prefer the order to be refunded or reshipped? Just reply to the email we sent you to let us know. Thanks!!

Valorada con 2 estrellas sobre 5

web sight is confusing.

I did not get what I was expecting with my initial order, I had to return the watch at my expense and make another selection which is more than twice the cost. To some extent I share the blame because I assumed I was getting the Eco drive feature. However I'm sure I saw a web page that included that feature. Very confusing.

28 de enero de 2017
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Hello Derek,

I sincerely apologize about your confusion with our site! We had already sent you an email stating we would cover the costs of return shipping so no expense would be charged to you. The watch you chose the second time is a much more exquisite and complicated piece, hence the price difference between the two different watches. Please let me know if there's anything further I can do to improve your experience with us by replying to any of our emails we sent you.

Thanks again, Derek!!

Valorada con 5 estrellas sobre 5

amazing

first class service

26 de enero de 2017
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Thanks so much, Eric! We appreciate it!!

Valorada con 4 estrellas sobre 5

Two Voice mails & two e-mails and no response

UPDATE - WatchCo responded saying that they were working on my problem and will issue me a refund. Up graded rating from 1 star to 4 stars. (1 star off for not emailing that they received and were working on my requests for help)
--------------------------------------------------------------------------------
My order was shipped UPS Mail Innovations...... UPS says the Post Office has my package and the Post Office says UPS still has it.... UPS will not help me and says to call WatchCo and WatchCo doesn't respond to messages or email.

In 24 hours I am going to call Visa to have the charge reversed if I don't hear from WatchCo.

I understand the shipping issue isn't really WatchCo's fault, but not responding is. And shipping UPS Mail Innovations is NOT a good way to ship. My local Post Office says this is typical with UPS Mail Innovations.

19 de enero de 2017
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

We're so glad we could fix this for you, J. Peter! Please let us know if there's anything else we can for you!! :)

Valorada con 5 estrellas sobre 5

excellent

safe to make this kind of purchase

15 de enero de 2017
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Glad you chose us, Alex--thanks so much!!! :)

Valorada con 5 estrellas sobre 5

Best site for Watches!

Great range of products and best prices. Easy to use website and hassle free purchase.

9 de enero de 2017
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Awesome to hear, Gavin--thanks so much for shopping with us!! :)

Valorada con 5 estrellas sobre 5

Xcellent service

I am impressed with the selections of watches and the fast service. Thank you

7 de enero de 2017
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Thanks so much, Richard! We're glad we could get you what you were looking for. :)

Valorada con 5 estrellas sobre 5

As a returning customer I have alwa …

As a returning customer I have always been very happy with the services and products of Watch & Co.
A recommended seller and team you can trust without reservation.
Thank you again and keep the good work.
And have a great New Year 2017

31 de diciembre de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Thanks so much for your kind words, Jean-Marc. We definitely will and look forward to doing more business with you!! Happy New Year!

Valorada con 5 estrellas sobre 5

Easy to navigate site with nice lay …

Easy to navigate site with nice layout. Chose a Fossil watch to order and the promo code listed at the top of the page wasn't working. Called in and they resolved the issue and got me a promo code of equal value and the order placed successfully. Great customer service. Can't wait till I receive my new watch!

28 de diciembre de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Thanks so much for your patience, Doug! We really appreciate your business. :)

Valorada con 1 estrellas sobre 5

Will never place an order with this company again

I placed and order with this company and paid extra to have the watch sent to me using Flat Rate - FedEx 2 Day Air (2 Business Days). Given that I paid for two day delivery I was expecting to receive the order in two days. Little did I know, that my order was sent via priority USPS ( 3 DAY DELIVERY SERVICE). When I contacted to inquire about the status of my order, the costumer service representative expressed that sometimes they make the choice to send packages using Priority Mail because it is faster. When I asked if my order could be cancelled because it wasn't going to arrive by the day I needed the watch, the costumer representative expressed that he didn't have the authority to help me, that I needed to send the company an email and that he would flag the email as important for a supervisor to read it.

Needles to say, the package arrived in 3 days. As a costumer, I think it is very unethical for a company to charge you for a service they re not planning to use especially if the cost is less than what the costumer paid.

27 de diciembre de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

I'm very sorry to hear about your confusion on this order. I checked on it, and you had chosen the free ground shipping option, not the Two-Day option for $9.99. Because the ground shipping usually takes between four and five business days to arrive, we upgraded it for free to three-day to ensure it arrived before the holiday. We'd be happy to organize a full refund if you'd like. Please just respond to the email we sent you--thanks!

Valorada con 4 estrellas sobre 5

Quick & easy with great pricing.

I was having a hard time finding a Citizens watch i wanted and found one on your site $100 cheaper also. Needless to say i was thrilled. Can't wait to receive it.

27 de diciembre de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

That's great to hear, Samantha! We're happy we had what you were looking for. Thanks, again!!

Valorada con 5 estrellas sobre 5

Pleased

WatchCo.com has been a great company to deal with. I am so pleased with their eagerness to help. I would definitely consider ordering through them again. They genuinely care about customer satisfaction.

25 de diciembre de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Excellent to hear, Gwen--thanks so much!! :)

Valorada con 5 estrellas sobre 5

Would order again!

Great price, product, service and delivery!

24 de diciembre de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Thanks so much, Cindy! We're thrilled at the kind words! :)

Valorada con 4 estrellas sobre 5

Good communication, order mixup, made right

The company has contacted me for follow-up several times, but they have said the product has had to be back ordered and won't be available for 10-15 days although that was not indicated at the time of order or when they called to confirm the order. I'll post the results of this later.
Followup: Company states delays were due to manufacturer not communicating accurately. They stayed in contact and made the situation right by providing the watch free of charge. I was pleased with their handling and will use them again. I would recommend this company.

21 de diciembre de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

We're so happy we could get you what you wanted, James! Please let us know if there's anything we can do for you going forward. Thanks, again!! :)

Valorada con 5 estrellas sobre 5

Eco drive

Big selection of eco drive watches!

21 de diciembre de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

We're glad you enjoyed the variety, Suzanne! Thank you so much for choosing us!!

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