Strap supplied was totally different from what supplied. Too small for my watch, even though I used the reference number on my watch. Would not recommend.
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Consulta las opiniones de los clientes
Purchased a watch for my daughters 13th Bday. I should say, or so i thought. Recieved email with order confirmation. Credit card shows transaction, yet item never shipped. Watcho rep was rude and co... Ver más
La empresa ha respondido
Very good range from which to choose. Prices very competitive. Freight charges - an issue to an Australian buyer - seemed reasonable. Illustration of watch was quite accurate. Full disclosure of manuf... Ver más
La empresa ha respondido
I am a collector and was not familiar with WatchCo prior to purchasing a Seiko Monster. I got the best price anywhere, and I mean anywhere, and shipping was quick. I also asked two dumb questions be... Ver más
La empresa ha respondido
Información sobre la empresa
- Relojería
- también en la categoría
- Tienda de ropa
Información proporcionada por diversas fuentes externas
Watches For Sale. Free shipping, price protection, 1-yr return policy on all our authentic brand name watches for sale. Save on Seiko, Fossil, Citizen watches.
Información de contacto
1500 N Casaloma Drive, Suite 202, 54913, Appleton, WI
- 1 800 584.1618
- info@watchco.com
- www.watchco.com
2,9
Medio
469 opiniones
No consta que haya invitado a opinar recientemente
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No ha contestado las opiniones negativas
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Respuesta de WatchCo.com
Fantastic to hear--thanks, again!!
Outstanding Service Again
This is my second transaction with this company in a year. Five star transaction as my previous one.
Purchased a Citizen BN0150-28E. Watch arrived on time and product was as described. The only exception is the lug width of the watch band. The band lug width is actually 20mm vice 22mm. Not an issue since I would have purchased watch anyway.
Online purchases don't get any better than this. Item was in stock. Authorized Citizen dealer, great price, 110% price guarantee, and a 10% holiday discount.
Watch arrived hacked to the second when compared to my atomic clock.
Watchco.com has my strongest recommendations.
20 de diciembre de 2016
Opinión espontánea
Respuesta de WatchCo.com
Thanks so much for your kind words and continued business--enjoy the watch!! :)
Respuesta de WatchCo.com
That's so awesome to hear! Thanks so much!! :)
don't waste your time
This company took my order for a month and never sent me the product. I emailed many times and eventually the company said they were canceling the order with no explanation.
After over a week of "looking into it" they stated that the transaction was red flagged my my credit card company as being possibly fraudulent.
My credit card texts me when a transaction is suspicious and I got no such text. Not to mention if the company was aware it was due to my card thinking it was fraud why wouldn't they alert me to the issue.
14 de diciembre de 2016
Opinión espontánea
Respuesta de WatchCo.com
Hello Jennifer,
I'm not sure why you have not received the emails we have been sending you, but we can communicate via edited reviews and review responses here if that's easier for you.
We don't have an answer why your credit card company didn't contact you directly. Obviously, it does not behoove us to turn down money by canceling orders! We never had access to the payment on this order, and your credit card company did not contact us either as to why they voided the transaction. They have further stonewalled our requests for more information because of privacy issues, which we understand (to a point).
That said, none of this is your fault at all. Since your credit card company does not appear willing to make it up to you, we are. We have offered a free watch from our collection for the hassle and inconvenience caused. We just would ask that you reply to any of the emails we have been sending you with the model number of the watch you'd like.
Thanks, Jennifer, and Happy New Year!!
Super-Fast, easy to track, and the best price guarantee.
Not only was the price great on my Citizens Promaster, but they are an authorized dealer, so I know my warranty is valid.
13 de diciembre de 2016
Opinión espontánea
Respuesta de WatchCo.com
Glad to hear, JA! Thanks so much for choosing us! :)
Simple and fast..... Good IT programming
Simple and fast.... Good IT. Good programming is appreciated
12 de diciembre de 2016
Opinión espontánea
Respuesta de WatchCo.com
Thanks for the kind words, Marsha!! :)
Did not complete the transaction.
I cancelled this transaction and did not complete it. Yet I received an email thanking me for my purchase. I DO NOT WANT THIS TRANSACTION TO GO THROUGH !!!!!!!!!!
11 de diciembre de 2016
Opinión espontánea
Respuesta de WatchCo.com
Hello Cynthia,
This transaction was indeed canceled per your request. No transaction went through. TrustPilot unfortunately has misinformed you that his gone through. For the confusion they caused, I sincerely apologize.
We have asked TrustPilot to look at the emails we have exchanged stating that no transaction was processed, and unfortunately they have rudely refused. I could not be more sorry for the way they have treated you. Please let us know if we can make this you to you.
Exellent customer service
I received the wrong watch, and WatchCo immediately sent out the correct version.
11 de diciembre de 2016
Opinión espontánea
Respuesta de WatchCo.com
Sorry for the mix-up! But we're glad we got this fixed for you right away--thanks, again!!
First Class Online Service
I buy quite a few watches from time to time - I always use The Watch Co
as the range is excellent and pricing is very reasonable.
I have two very expensive watches but use Watch Co to buy my daily watches which attract normal wear and tear and then I replace them!
11 de diciembre de 2016
Opinión espontánea
Respuesta de WatchCo.com
Thanks so much for your continued business with us, Mel! We appreciate it so much!!
Respuesta de WatchCo.com
Great, David! Thanks so much for choosing us!
Excellent experience.
I was very impressed with the professional service from Watch Co.com.
I was notified of the statis of my order before and after shipping. I received it when promised,and was so happy with the service, that I placed another order today!
10 de diciembre de 2016
Opinión espontánea
Respuesta de WatchCo.com
That's awesome to hear, Dave! We appreciate your repeat business!!
Thank you for offering to replace the watch.
Wish this had been the first response, but all good now thank you. I look forward to receiving the replacement.
Thank you.
JB
9 de diciembre de 2016
Opinión espontánea
Respuesta de WatchCo.com
You're very welcome, and we're so happy we could fix this for you! Thanks, again!!
Respuesta de WatchCo.com
Thanks so much! We're glad to hear. :)
Watch Band
Shipping is taking longer than I hoped. Otherwise great experience.
30 de noviembre de 2016
Opinión espontánea
Respuesta de WatchCo.com
Hi Chuck,
I'm sorry to hear! I noticed that you placed this order yesterday afternoon and chose ground shipping, a time frame we list on the checkout page as 3-4 days. Can you help us understand better when you thought you would have the band?
Thank you!
The Watch Co
Respuesta de WatchCo.com
Hello paige,
Excellent to hear--thanks, again!!
Thanks, paige!
The Watch Co
Fuss Free!
Unfortunately, the watch I ordered went missing in transit - no one's fault. Everything arrived but the watch, so for the first time in years of buying over the net I experienced a little bit of crime.
Anyway, I just emailed WatchCo.com with the sad news and they just said, fine, sorry that happened but we will just get another off to you. Just like that! A little over a week later the replacement arrived safe and sound - not bad considering I am in rural Australia!
I was so thankful and impressed by this service - really excellent! The watch was great, great price, and fabulously fuss-free service. I wouldn't hesitate to go back the them with full confidence of satisfaction. It's hard to put a price on service of this quality. Thanks again guys!
9 de octubre de 2016
Opinión espontánea
Respuesta de WatchCo.com
Fantastic news, Colin! Sorry that it took two packages to get you the watch, but we're happy to to hear you have it now--thanks, again!!
Delivered as promised
Item was exactly as advertised and delivered on time. Thank you very much.
25 de agosto de 2016
Opinión espontánea
Respuesta de WatchCo.com
That's awesome to hear, Robert! Thanks for choosing our company!
Unhappy Aussie
Didnt recieve a confirmation of despatch. Sent email to ask why I have had no notification and why it was well past the delivery date with no response and still no watch. Still have not had any response.
15 de agosto de 2016
Opinión espontánea
Respuesta de WatchCo.com
Hello mark,
I sincerely apologize for any confusion caused on this order. Can you forward us the emails you said you did not receive a response to? We do not have any emails from you that were not promptly answered. We also sent out an order confirmation email and a shipping confirmation email to the email address you provided. Did they end up in your SPAM folder?
Also, the type of shipping you chose, First Class Mail International, usually takes seven-to-10 business days, which are 10-to-14 regular days depending on the time it takes to clear customs. According to the tracking, your order was delivered within that time frame.
Is there anything else I can do for you to make your interaction with us significantly better? Just name it! :) Please let me know at your earliest convenience. All that we would ask is that you respond to any of the emails or voice mails we have left.
Thanks, mark!
Issues with original order, but customer service made up for it.
I had ordered a watch and something went wrong with the billing/shipping address and my order was cancelled without my knowledge. Once I got in touch with the company, they were unable to figure out why that happened, but they were very persistent in making my overall experience a positive one. To make up for the confusion, they replaced my order free of charge. Technological errors aside, the customer service was excellent! I appreciate their efforts in remedying the situation.
10 de agosto de 2016
Opinión espontánea
Respuesta de WatchCo.com
Hello Stephanie,
Yes, your order was automatically canceled by your credit card company because it was red-flagged. As soon as we got notice from them, we contacted you right away. I do not know why you did not receive a notice from them on it though. We contacted them for an explanation, but they cited privacy reasons as to why they could not divulge that information to us and only to the card holder. If there's any way that we can improve this negative experience for you, please let us know so we can make it happen! :)
Thanks again!
The Watch Company
There was a problem, & they fixed it.
There was a problem with the delivery, & they took the trouble to fix it.
10 de agosto de 2016
Opinión espontánea
Respuesta de WatchCo.com
Excellent to hear, Steve! Sorry that the courier took so long to deliver it, but we're glad you finally got your order. Thanks so much for your business!!
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