WatchCo.com Opiniones 

469
•
TrustScore: 3 sobre 5

2,9

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Strap supplied was totally different from what supplied. Too small for my watch, even though I used the reference number on my watch. Would not recommend.

Valorada con 1 estrellas sobre 5

Purchased a watch for my daughters 13th Bday. I should say, or so i thought. Recieved email with order confirmation. Credit card shows transaction, yet item never shipped. Watcho rep was rude and co... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very good range from which to choose. Prices very competitive. Freight charges - an issue to an Australian buyer - seemed reasonable. Illustration of watch was quite accurate. Full disclosure of manuf... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I am a collector and was not familiar with WatchCo prior to purchasing a Seiko Monster. I got the best price anywhere, and I mean anywhere, and shipping was quick. I also asked two dumb questions be... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Relojería
  2. también en la categoría
  3. Tienda de ropa

Información proporcionada por diversas fuentes externas

Watches For Sale. Free shipping, price protection, 1-yr return policy on all our authentic brand name watches for sale. Save on Seiko, Fossil, Citizen watches.


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

469 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,9

Todas las opiniones

(469)

2 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Watch for mothersday!

The watch was coming 4 days late and ques what, wrong color scheme. Called (person on phone was pleasant) would send another one but ques what, same mistake again. Called Watch Co again (a little less friendly) and again the answer was apologetic and ques, I am still waiting at august 8 or do I!

8 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Hello Bouwe,

I am for sorry about the confusion here as we are quite confused by your review ourselves. Upon further investigation, we could not find that the wrong watch was shipped out on this order. Did you receive the correct one? Please let us know what we can do for you on this specific order.

Is there anything else I can do for you to make your interaction with us significantly better? Just name it! :) Please let me know at your earliest convenience. All that we would ask is that you respond to any of our emails or voice mails we have left you to improve your experience with us.

Thanks, Bouwe!

Valorada con 4 estrellas sobre 5

Product came on time and I got what I paid for.

Watchco isn't a bad company to shop from. Bought a watch for my boyfriend and he loved it. It was money well spent. Hopefully I'll get to shop here again

6 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Great to hear, Tara! We can't wait to do more business with you again!

Valorada con 5 estrellas sobre 5

Awesome

Extremely fast cheap shipping with tracking. Matching price. No complaints!

5 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Thanks, Alison! Glad we could get it to you quickly!!

Valorada con 5 estrellas sobre 5

Great service

Had a return and it was handled efficiently and without incident. Good company!

5 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Thank you for the kind words--we appreciate it!

Valorada con 5 estrellas sobre 5

Great price, quick shipping

Everything was as expected. Easy online purchase, great price as quick shipping

5 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Awesome to hear, Alan--thanks so much!! :)

Valorada con 5 estrellas sobre 5

Great!

My watch arrived so quickly and with free shipping!

3 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Awesome to hear it got to you fast, Brooke! Enjoy the watch!! :)

Valorada con 5 estrellas sobre 5

This company is world class!!

I have purchased from WatchCo on several occasions and each time they have full filled my order timely and with the correct item. Have never had a problem.

3 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Thanks so much for all of your business! We look forward to doing more with you!! :)

Valorada con 5 estrellas sobre 5

Watch band

I was able to find a exact replacement watch band for my son's favorite watch.

3 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Fantastic news, Mary! Glad his watch is wearable once again. :)

Valorada con 2 estrellas sobre 5

Multiple Emails - Strange & Overbearing Customer Service

I've received multiple emails since placing the order. They repeat themselves and none of them have actually provided any information on my shipment status or tracking information. I've been on the website and there is also no information available on there. Instead of spamming me with emails, it would be nice to receive actually information about my order and for it to arrive on time (I still don't know where it is...).

Update - Since writing this review the item was received and the customer service did apologise for the confusion and as a nice gesture, refunded the cost. However, in doing so, they requested that I reconsider this review and then sent multiple emails, asking what else it would take to make me reconsider my review. Quote from their email below:

"Is there anything else I can do for you to make your interaction with us significantly better? Just name it! :) Please let me know at your earliest convenience. All that we would ask is that you reconsider your review of our company."

This is obviously nice of them to offer, but also a very strange form of customer service. The refund and offer is not being done out of good will, but purely to make their rating/review look better. The issue has been resolved and I don't need any other items and do not wish to interact with them anymore. Instead I am receiving nonstop emails (7 at last count) asking this question.

I would have updated the review however, their nonstop emails and misdirected attempts at customer service deserve to be noted as a review in itself.

3 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Hello Shiri,

I am very sorry for any confusion on this order. I noticed the SPAM emails you said you received from us were the emails you requested replies to with order status and tracking information. Since you were not logged into your account when you placed the order, it did not show up on your account when you logged into the site. I show that the order was delivered and since refunded after you sent it back to us.

Can you elaborate on what you mean by "repeat themselves and none of them have actually provided any information on my shipment status or tracking information"? All of the emails we have sent you had updates listed in them. We have already refunded your order in full, and offered you gift certificates, free merchandise as well as cash, never expecting anything in return (especially not a changed review). If there is nothing we can do for you, so be it. We informed TrustPilot that you have not responded to our emails, and it was TrustPilot that continually told us to email you (they will corroborate this if you ask them).

The review you posted being modified is irrelevant to us. If you feel like it's accurate, then leave it up please! :) Our goal is to improve your experience with our company with or without a review--we only care about that, not your review. Since nearly half a year went by after we refunded your order in full, it was not believable to us that your review was going to be changed anytime soon without us contacting you first. Since we believed you still had a bad interaction with us based on your review still being listed, we finally decided to reach out to you, and TrustPilot requested that we continue to do so.

If there's nothing else we can do, no worries! We've moved on and hope you can find a way to do so also. We'd rather have our customer service described as "overbearing" rather than non-existent anyway, so thank you. :) Be well!

Thanks, Shiri!

Valorada con 5 estrellas sobre 5

Happy

Great place , Authenticity of Sieko watches also Great Cust service , was delivered perfect to me in a few days !

3 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Glad we could get everything to you perfectly, Gary! Thanks, again!!

Valorada con 5 estrellas sobre 5

Watch band

Great prices, fast service, quality product, delivered as promised. Perfect.....nothing more to say.

3 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Well said, Robert! :) Thank you!!

Valorada con 4 estrellas sobre 5

Gentle and Kind for foreign customers

I'm a Japanese and live in Japan. At first, I did'nt have much confidence to purchase a watch from a foreign online shop. However, stuffs of this shop served gently and kindly. One point that I hope for this shop is making a way to ship to Japan dilectly. (For now, it is necessary to be mediated by a broker, if you live in japan and want products shipped to Japan. )

3 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Thanks for choosing us, Hisakatsu--we won't let you down! :)

Valorada con 5 estrellas sobre 5

The watches I purchased were exactly as described and expected I was thrilled

This is the second purchase I have made on both occasions I ordered more than one watch. As with my first purchase the watches were exactly as described and expected. I now have a choice for nearly every day of the week or mood or fashion. The delivery time was as advised and all in tact. Very very happy

3 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Thanks so much for your repeat business, Catherine! We really enjoy supplying you with your purchases, and please don't hesitate to ask us if there is anything else we can do for you!

Valorada con 5 estrellas sobre 5

nice

vary good!!nice

3 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Thanks, Anastasia!

Valorada con 4 estrellas sobre 5

Watch I wanted was speedily delivered

Ordered a watch from the website - the watch matched what I expected and the price was fair. Delivery to Australia was well managed and arrived a bit ahead of when I expected. Well done!

3 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Thanks so much, Hugh! Enjoy the watch!! :)

Valorada con 5 estrellas sobre 5

Fantastic

Had a great range, the watch I picked as a gift was very well priced and the international shipping was cheap and prompt. Would definitely shop with these guys again.

Cheers

3 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Awesome to hear, Matthew! Glad to hear we got you the product fast, too!! :)

Valorada con 5 estrellas sobre 5

Great Service

I've bought two different items from WatchCo.com and both times I've done business with them the items I ordered were delivered promptly and were exactly as described. I wouldn't hesitate to recommend them.

2 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Thanks so much, Elbarto! We appreciate it! :)

Valorada con 3 estrellas sobre 5

communication

Lack of communication

1 de agosto de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Hi James,

I am very sorry to hear this. Upon further investigation, I can't find any emails from you, nor do I see any voice mails left. I do show that we sent out a confirmation email and a shipping email to you, but we never received a response to those emails either. Can you help us understand the lack of communication better so we can better serve you?

Is there anything else I can do for you to make your interaction with us significantly better? Just name it! :) Please let me know at your earliest convenience. All that we would ask is that you respond to any of our emails and voice mails we've left you.

Thanks again, James!

Valorada con 5 estrellas sobre 5

happy happy happy

ordered watch on line received with in two weeks.Now have worn the watch now for seven months. I am very hard on every thing, and totally abused this watch.I broke the crystal, hit it on something? I new it wasn't covered under warranty but wanted to have it repaired,so i sent it in.About a week later I received it back with new crystal,seal and vacuumed down, they even cleaned it. It looks brand new, at no cost. I cant believe it was free. I love this watch and this company.Thank you REACTOR!!!!

6 de junio de 2016
Opinión espontánea
Logotipo de WatchCo.com

Respuesta de WatchCo.com

Thanks, Todd--much appreciated!!

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