Strap supplied was totally different from what supplied. Too small for my watch, even though I used the reference number on my watch. Would not recommend.
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Consulta las opiniones de los clientes
Purchased a watch for my daughters 13th Bday. I should say, or so i thought. Recieved email with order confirmation. Credit card shows transaction, yet item never shipped. Watcho rep was rude and co... Ver más
La empresa ha respondido
Very good range from which to choose. Prices very competitive. Freight charges - an issue to an Australian buyer - seemed reasonable. Illustration of watch was quite accurate. Full disclosure of manuf... Ver más
La empresa ha respondido
I am a collector and was not familiar with WatchCo prior to purchasing a Seiko Monster. I got the best price anywhere, and I mean anywhere, and shipping was quick. I also asked two dumb questions be... Ver más
La empresa ha respondido
Información sobre la empresa
- Relojería
- también en la categoría
- Tienda de ropa
Información proporcionada por diversas fuentes externas
Watches For Sale. Free shipping, price protection, 1-yr return policy on all our authentic brand name watches for sale. Save on Seiko, Fossil, Citizen watches.
Información de contacto
1500 N Casaloma Drive, Suite 202, 54913, Appleton, WI
- 1 800 584.1618
- info@watchco.com
- www.watchco.com
2,9
Medio
469 opiniones
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Not happy with purchase
Ordered some sunglasses then later received an email they were not in stock. Website should notify customers a product is out of stock instead of taking their money and notifying them later by email. I have emailed twice to notify them of my cancellation and have not received a credit nor confirmation of cancellation email. I was offered a stock model for the same price. Uh... I don't think so. A stock model will probably have scratches and tried on by other customers. How could you offer a lower quality product to a new customer? Not happy. 😐
24 de mayo de 2016
Opinión espontánea
Respuesta de WatchCo.com
Hello,
Since we have not been able to get any of our emails or voice mails we sent to you answered, we are trying to reach you here. We apologize for any confusion, but the item you ordered was indeed listed as out-of-stock on the site when you placed the order for them. We received both emails you sent, replied to both of them and canceled your order. Your order has been canceled and was only pre-authorized, never officially charged. This was voided off, telling the bank/credit card company that we would not be accepting the funds. This applies to your account within two-to-three business days.
You also were not offered a "stock" model. You were offered an "in-stock" model per our emails to you. Since all of these items are kept on shelves and warehouses, they have never been tried on or touched by anyone else. We would never think to offer a lower quality product. We're also confused how you knew we offered you this since we only offered the in-stock model via the emails you stated you never received.
Can you help us clear this up so we can improve your experience with our company? There are a lot of issues with your review that do not match up with what we have records of on our end. Please contact us here if you do not want to reply to our emails or phone calls.
Thank you!
Respuesta de WatchCo.com
You're very welcome! And thank you!! :)
Where is my watch?
Bought the watch a week ago and haven't heard a word from them since. It would be nice to know when it's shipping and have a tracking number. Don't think I'd buy from them again.
19 de mayo de 2016
Opinión espontánea
Respuesta de WatchCo.com
I'm very sorry to hear about your confusion on this order. MTM only has one other authorized dealer in the US (besides them), and that's us. However, they don't allow us to stock their products--all of the stock drop ships to the buyers directly from them. As a result, they send you all of the tracking and shipping emails and not our company because we don;t have access to that information. I have been contacting them to find out why their emails never made it to you, but they only could tell me that they were sent out to the email address you provided, and that they had no further information.
Similarly, an order confirmation email was sent out to you from us when your order came in as well, but I do not know why you did not get it, unless all of these emails were going into your SPAM folder.
Is there anything I can do for you to make your interaction with us significantly better? Just name it! :) Please let me know at your earliest convenience. All that we would ask is that you respond to the emails we've sent you. :) Thanks again, James!
Ordering is very easy
The order interface was intuitive and all on one page so ordering was a snap. We'll see how delivery goes.
18 de mayo de 2016
Opinión espontánea
Respuesta de WatchCo.com
Great to hear! Please let us know if here is anything else we can do for you. :)
Respuesta de WatchCo.com
Thanks for going with us, Lisa--we appreciate your business! :)
Bad Experience Made Good
Went in to have batteries replaced on several watches. An employee broke one of the watches and tried to blame my wife. That night I wrote to the owner. He made good and then some. I trust that he does not run his shop like that. He took care of the problem and took care of us. We are very happy with how it was all resolved and he earned out business back. Thanks!
16 de mayo de 2016
Opinión espontánea
Respuesta de WatchCo.com
We're so happy it all ended well, Aaron! Please let us know if there's anything further we can ever do for you. We're thrilled to have your business back!! :):):)
excellent company to purchase from
I have purchased from this company before, I had no reservations returning for another purchase.
15 de mayo de 2016
Opinión espontánea
Respuesta de WatchCo.com
We look forward to your continued business, robert--thank you!!
Living Room Customer Service?
The site was not accepting my credit card so I had to call for help twice...sounded like I was speaking to a guy watching tv on his couch. Told me to wait an hour and see if it goes through. (I could tell it wouldn't) Called back after an hour and he told me to wait 24 hours to go back online and order it.
13 de mayo de 2016
Opinión espontánea
Respuesta de WatchCo.com
Hello Amanda,
I'm not sure what you mean about "watching tv on his couch". We don't have any televisions or couches at our offices! :) Your payment did indeed go through after your credit card company verified it was not a fraudulent purchase with you. We had no failed transactions for your credit card, but we do show that the item was delivered. Can we help improve your experience with our company in some way? Just let us know by responding to our email we sent--thanks, again!
The Watch Company
Speedy shipping! No problem at all!
i bought an MJW for my son. they shipped so fast that i received what i ordered 2 days after i placed it.
i was at first expecting a tracking number from them, but was even surprised that my package was already on the door!
Excellent! will highly recommend!
12 de mayo de 2016
Opinión espontánea
Respuesta de WatchCo.com
Thanks so much, Dianne! We're so happy to hear it arrived fast! :)
Great products
Great products, easy to access and excellent descriptions. Very easy to navigate and safe
9 de mayo de 2016
Opinión espontánea
Respuesta de WatchCo.com
Much appreciated, Robert! So happy you found what you were looking for! :)
Good selection and prices
I found there was a good varied selection of clocks on Watchco
The prices were very reasonable and some were on discount which was very appealing to me.
8 de mayo de 2016
Opinión espontánea
Respuesta de WatchCo.com
Awesome to hear, Kerry! Thanks so much for your kind words and business!! :)
Good quality, great prices
I have ordered several watches over the last three years. All were as represented, quality
As expected, was excellent.
I will continue to use this service.
30 de abril de 2016
Opinión espontánea
Respuesta de WatchCo.com
That's awesome, Steve! Thanks so much for your continued business!! :)
Bertucci purchase.
Very good range from which to choose. Prices very competitive. Freight charges - an issue to an Australian buyer - seemed reasonable. Illustration of watch was quite accurate. Full disclosure of manufacture of item would have been appreciated i.e. Japanese movement (mentioned) in a Chinese case (not mentioned). Precise size of the watch is also not mentioned which would also have been a factor in my purchase decision. I would deal with WatchCo again but probably wouldn't buy another Bertucci, knowing now what goes into one.
24 de abril de 2016
Opinión espontánea
Respuesta de WatchCo.com
Thanks for the kind words, Murray! And we'd be happy to arrange an exchange for a different brand if you wanted to return the Bertucci. Just let us know--thanks!
A bit high prices
Triwa straps +$5 higher than from Triwa themselves: the only reason -1 star.
15 de abril de 2016
Opinión espontánea
Respuesta de WatchCo.com
Hi buyer,
Can you email us your order number so we can refund it down to the discounted Triwa rate? Thanks!
Ships super fast! Securely packaged!
I recd my order within 5 working days! Packed and shipped very secure! Thank u!
12 de abril de 2016
Opinión espontánea
Respuesta de WatchCo.com
Excellent to hear, Deanna! Thanks so much for choosing us!! :)
Lovely watch, communication glitch resolved
After a delay in receiving my item, the customer service dept. bent over backwards to resolve the issue and make me very happy. The TokyoBay small women's jet watch is great; an interesting design, nicely made, & I love the comfortable mesh band.
11 de abril de 2016
Opinión espontánea
Respuesta de WatchCo.com
Hi Cathy,
Thank you so much for your kind words! We're SO glad everything worked out and thrilled to hear you're enjoying the watch!
Thanks, again!
Quick service! Very nice looking watches!
I need to return one of the watches. The return process could be made easier for customers. I did not receive a return shipping label or any information about returns. I will have to call the company which is inconvenient. Other than that, I am completely satisfied with my order!
10 de abril de 2016
Opinión espontánea
Respuesta de WatchCo.com
Hi ann,
We just got your order in and have not shipped it yet--are you sure you have the right company? We are obviously happy to provide you a return shipping label as well if you don't like the watch once you receive it--just let us know! :) Thanks, again!!
totally dissatisfied
They say I have no order even though I have an order number
29 de marzo de 2016
Opinión espontánea
Respuesta de WatchCo.com
Hi Mary,
I'm not sure I understand your review. Your order number is 100076884. Can you reply to our emails or voice mails we've left as to how we can help you? Thank you!!
Convenience and easiness!
Thousands of all best watch brands in the world at a glance. Finally, as the choice is so wide and the quality so high, the most difficult thing to do is...to take a decision!
28 de marzo de 2016
Opinión espontánea
Respuesta de WatchCo.com
Haha! Glad we could supply you with a huge variety to choose from, Francois! Just let us know if we can be of any further assistance as you make your selections. :)
Very Satisfied
Very satisfied with the process of ordering a watch online with this company, after having just completed the purchase. I have not received the watch yet but, so far so good.
18 de marzo de 2016
Opinión espontánea
Respuesta de WatchCo.com
We're glad to hear everything went smoothly, John--please keep us posted i there is anything else we can do for you. :)
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