Wickes - Hinckley Opiniones 

138
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TrustScore: 4.5 sobre 5

4,7

Sword Drive, Hinckley Leicestershire, LE10 0GL, GB

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Nat was great and extremely helpful when some paint mixed, and super attentive when our first mix didn’t come out right, second time lucky was a charm! Thank you Nat!

Valorada con 1 estrellas sobre 5

Have already made a report on here about my poor experience. Just wanted to provide a further update as to how dreadful the customer service is. As yet I have had no response to my complaint from... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We would like to thank Sarah at Wickes Hinckley for her excellent customer service. She was approachable, friendly, and genuinely eager to help. Her positive attitude and helpful advice made our visit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Sandhu was really helpful and gave us lots of good advice as to which unit fits where in our oddly shaped kitchen. It really felt like he had our best interests at heart rather than upselling us, whic... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. también en la categoría
  3. Empresa de energía solar
  4. Proveedor para baños
  5. Tienda de suministros de cocina

Sobre Wickes - Hinckley

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • Sword Drive, Hinckley, Leicestershire, LE10 0GL, Reino Unido

  • +441455613385

4,7

Excelente

TrustScore: 4.5 sobre 5

138 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(138)

14.656 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Friendly staff member David at Hinckley…

Friendly staff member David at Hinckley store.
Always a smile on his face and happy to help.
Advised on what paint to get as I was quite confused.

22 de julio de 2026
Opinión espontánea
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Respuesta de Wickes - Hinckley

Thanks for taking the time to leave your 5-star review, Lynsey. We're so glad David provided such friendly and helpful service. We appreciate your kind words about the assistance you received! - AB

Valorada con 4 estrellas sobre 5

Wickes are a great store but they need…

Wickes are a great store but they need to put proper seals on consumables as dirty thieves steal items then when people like us get home and open them thinking im buying 12 wago connectors and Im actually getting 6 isn't very good.

Its not on the store id say its more to the manufacturer not sealing the packaging properly and to the no good dirty thieves that think they are gods child and can get away with it not a good experience this time but like I said not on the store.

18 de julio de 2026
Opinión espontánea
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Respuesta de Wickes - Hinckley

We appreciate you taking the time to share your experience with us, Benedict. We understand your frustration regarding the packaging of the consumables and the missing items. We are always working to improve our product offerings and the security of our packaging. Your feedback is valuable as it helps us identify areas where we can enhance our processes and work with manufacturers to ensure product integrity. - AB

Valorada con 5 estrellas sobre 5

Both Katie and Avni were brilliant

Both Katie and Avni were brilliant at helping us with what we needed. They guided us through how to order too.

18 de julio de 2026
Opinión espontánea
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Respuesta de Wickes - Hinckley

We're so pleased to hear that Katie and Avni were brilliant at helping you with what you needed and guided you through the ordering process. We appreciate your kind words!, Steven - AB

Valorada con 5 estrellas sobre 5

Wickes Hinckley - always great customer service!

I was in Wickes , Hinckley on Saturday and Yussuf was extremely patient and helpful to me in finding the correct toilet seat! Who knew there are so many shapes and sizes!

11 de julio de 2026
Opinión espontánea
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Respuesta de Wickes - Hinckley

Thank you for taking the time to share your positive experience. We're delighted to hear that Yussuf was extremely patient and helpful in assisting you with finding the correct item, especially with all the different options available! -AK

Valorada con 5 estrellas sobre 5

I got the warmest welcome when I was…

I got the warmest welcome when I was shopping at Hinckley Branch recently. I hadn't seen Katie previously and I shop there at least once a week I guess. I was quite disarmed by the cheery smile and good morning greeting. Such a pleasant and friendly staff member and it made my day.

2 de julio de 2026
Opinión espontánea
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Respuesta de Wickes - Hinckley

Hey Mike, thanks for your five-star review, and I'm delighted that you enjoyed your experience in our Hinckley store. It makes us proud that the staff were all super friendly and helpful! - Dylan

Valorada con 5 estrellas sobre 5

Excellent Service From Katie.

4 de julio de 2026
Opinión espontánea
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Respuesta de Wickes - Hinckley

Hi, Nick. Thank you for taking the time to share your review with us. We're delighted to see that Katie provided excellent customer service. Thank you again for your valuable feedback. - Scott H

Valorada con 5 estrellas sobre 5

Katie has been on cashier duty for my…

Katie has been on cashier duty for my last few shopping trips to Wickes Hinckley. Always a cheerful greeting & very pleasant manner. She really lifts the mood.

4 de julio de 2026
Opinión espontánea
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Respuesta de Wickes - Hinckley

Hi, Paul. Thank you for taking the time to share your review with us. We're really happy to see that Katie is always cheerful and friendly during your visits. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Katie gave excellent customer service!!

2 de julio de 2026
Opinión espontánea
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Respuesta de Wickes - Hinckley

Hi, Martin. Thank you for taking the time to share your review with us. We're delighted to see your happy with the customer service provided by Katie. Thank you again for your valuable feedback. - Scott H

Valorada con 5 estrellas sobre 5

Friendly staff

Friendly staff, served by Katie, very helpful and polite. Got everything I needed.

3 de julio de 2026
Opinión espontánea
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Respuesta de Wickes - Hinckley

Hi Peter, we're so glad to hear our team was friendly and helpful, and that you found everything you needed. Thank you for your kind words! -LR

Valorada con 5 estrellas sobre 5

Karen always looks after us and gets us…

Karen always looks after us and gets us anything we need

3 de julio de 2026
Opinión espontánea
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Respuesta de Wickes - Hinckley

Hi Jack,

We're so pleased to hear that Karen always looks after you and ensures you have everything you need. Thank you for your kind words! -Ellysse

Valorada con 5 estrellas sobre 5

Katie made it easy

Katie made the exchange process so easy, even though I brought the original items at a different store. Very happy and friendly service.

2 de julio de 2026
Opinión espontánea
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Respuesta de Wickes - Hinckley

Hi Josh, we're so pleased to hear that our team member made your exchange process so easy, even though the original items were purchased at a different store. We appreciate your kind words about the happy and friendly service! -LG

Valorada con 5 estrellas sobre 5

Nice store with friendly staff

Nice store with friendly staff. I Use the app to check stock and offers as this isn't the biggest site, usually got what I need and service with a smile.

30 de junio de 2026
Opinión espontánea
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Respuesta de Wickes - Hinckley

Hi Pedro, we're so pleased to hear you find our store nice and our staff friendly. It's great that you find our app helpful for checking stock and offers, and that you receive service with a smile! -LR

Valorada con 5 estrellas sobre 5

Store had everything I needed but Full…

Store had everything I needed but Full credit to Nat.

Absolutely phenomenal employee. Answer the phone and talk through it exactly what you had in stock, then happened to bump into him when I arrived at store and he could not have been more helpful, knowledgeable and professional. Superb experience. Thank you.

28 de junio de 2026
Opinión espontánea
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Respuesta de Wickes - Hinckley

We are so pleased to hear about your superb experience and that Nat was so helpful and professional. Thank you for your kind feedback! -AK

Valorada con 5 estrellas sobre 5

We recently had a kitchen designed and…

We recently had a kitchen designed and fitted by wickes. From start to finish Sandhu and the team at the Hinckley branch were absolutely fantastic. Sandhu went above and beyond making our experience faultless. Would strongly recommend!

16 de marzo de 2026
Opinión espontánea
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Respuesta de Wickes - Hinckley

Hi Nicholas, we're so pleased to hear about your fantastic kitchen experience! It's wonderful that our team provided such faultless service from start to finish. Thank you for your strong recommendation! -LG

Valorada con 5 estrellas sobre 5

Bought a strimmer from Wickes today

Bought a strimmer from Wickes today. Nat was extremely helpful. He was very pleasant and knowledgeable. I am also pleased with my purchase!

28 de junio de 2026
Opinión espontánea
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Respuesta de Wickes - Hinckley

We are so pleased to hear you had such a positive experience with Nat and were happy with your purchase! Thank you for your wonderful feedback. - AB

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service

16 de junio de 2026
Opinión espontánea
Logotipo de Wickes - Hinckley

Respuesta de Wickes - Hinckley

Hey Kavi, thanks for your five-star review, and I'm glad you enjoyed the service in our Hinckley store! - Dylan

Valorada con 5 estrellas sobre 5

One of the best in Hinckley not like…

One of the best in Hinckley not like B&Q this store is brilliant. Customer service is 100%. Everything is clean. You’ll find it straight away and if you’re not sure ask the staff and always there to help you go out their way.

15 de junio de 2026
Opinión espontánea
Logotipo de Wickes - Hinckley

Respuesta de Wickes - Hinckley

We're so pleased to hear about your positive experience at our Hinckley store! It's wonderful that our team's customer service and helpfulness made your visit brilliant. Thank you for your kind feedback. - AB

Valorada con 1 estrellas sobre 5

The elderly woman at the till was…

The elderly woman at the till was shocking, she is customer facing for gods sake! Never spoke she looked like she never wanted to be there. Nice store been going there for years, never really write reviews but I feel I had to. That was a bad customer experience, sorry Wickes but look at your front facing staff.

25 de mayo de 2026
Opinión espontánea
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Respuesta de Wickes - Hinckley

Thank you for your feedback, and we’re sorry to hear about your experience, this isn’t the level of service we aim to provide, and we’ll address this with the store team. -AK

Valorada con 5 estrellas sobre 5

Very helpful in store

Very helpful in store , very prompt and quick at organising everything and kept me updated throughout the whole process. Would highly recommend

16 de abril de 2026
Opinión espontánea
Logotipo de Wickes - Hinckley

Respuesta de Wickes - Hinckley

Hi Sarah, we're so glad to hear we were helpful in-store and kept you updated throughout the process. We appreciate your recommendation! -LR

Valorada con 5 estrellas sobre 5

Kitchen Project

From start to finish our kitchen designer, Karen Waldron, Hinckley branch, was excellent. She came to see us at home, measured up and listened to our requirements and booked a date for us to review the design in just a few days. She was very patient whilst we looked at styles and colours that we wanted and suggested appliances and extras that we might want to be included, and provided us with print outs of the plan to take away. She was very friendly, approachable and extremely patient when we decided on some changes that we wanted to make to the design on more than one occasion. She was very personable and explained the whole process from order, to delivery and then installation taking into account our preferred timescales for when the installation started in order to allow for other aspects of the project to be completed. Our installer Andy and electrician Rob were just brilliant. All in all our experience of choosing Wickes for our new kitchen was excellent and we couldn't have asked for a better designer.

10 de enero de 2026
Opinión espontánea
Logotipo de Wickes - Hinckley

Respuesta de Wickes - Hinckley

Hi JR, We're happy to hear that our kitchen designer was excellent from start to finish, listening to your requirements and providing helpful suggestions. It's great to know that you found them friendly and patient when making changes to the design. We appreciate your feedback regarding the installation process and are so glad you had an excellent experience choosing us for your new kitchen. - Sean

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