Wickes - Peterborough Opiniones 

146
TrustScore: 4.5 sobre 5

4,6

Forty Acre Road, Peterborough Cambridgeshire, PE1 5PS, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent customer service from Steve the Manager at the Peterborough branch, he personally dealt with my complaint regarding some wickes products (The first complaint about wickes products after... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Went to the Wickes Peterborough branch today, to enquire about some Dulux paint, I was served by Colin, he was outstanding, what a nice chap and he was very informative Genuinely Peterboroug... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Peterborough Wickes A local store for supplies.A go to for me. Trade discount. In and out early morning, no fuss. Always got stock and helpful staff , kitchen & bathroom showroom is fantastic! compe... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently visited Wickes Peterborough and was lucky enough to be helped by Colin. He was incredibly knowledgeable, patient, and went out of his way to assist me in finding exactly what I needed. It’s... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. Proveedor para baños
  3. Tienda de suministros de cocina
  4. Empresa de energía solar

Sobre Wickes - Peterborough

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • Forty Acre Road, Peterborough, Cambridgeshire, PE1 5PS, Reino Unido

  • +441733342937

4,6

Excelente

TrustScore: 4.5 sobre 5

146 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(146)

13.996 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Colin went above and beyond helping us…

Colin went above and beyond helping us to get a refund for 2 internal door frames bought in error. And has reinforced our trust in Wickes. He is a very pleasant and helpful employee

10 de diciembre de 2025
Opinión espontánea
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Respuesta de Wickes - Peterborough

We're happy to hear that Colin's assistance with the refund process exceeded your expectations. We appreciate you taking the time to share your positive experience and feedback. -AK

Valorada con 5 estrellas sobre 5

Bathroom Renovation

We enquired into a bathroom renovation online, Beth was our design consultant.
Beth was very diligent in matching to specific needs and budget and as a result and in less time than original anticipated, we have a new bathroom that we are exceptionally pleased with. We cannot thank Beth and her team enough.

27 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

Hi, Anthony. Thank you for taking the time to share your review with us. We are delighted to see that your design consultant, Beth, came up with a design that suited both your needs and budget. We are glad to see that you are really pleased with your new bathroom. Thank you again for your kind feedback. - Scott H

Valorada con 1 estrellas sobre 5

Review left and told someone would get…

Review left and told someone would get in contact. No one has, not ability to reply to their response. Terrible customer service continues.

7 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

Hi L J,

We're sorry to hear you've not been contacted. I've sent you a request for more information, so we can look into this further. -Ellysse

Valorada con 5 estrellas sobre 5

Sally was very helpful!

Sally was very helpful and got me signed up with the Wickes Trade Pro app! Thanks

18 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

Hi Jack,

It's great to hear that Sally was very helpful and was able to sign you up to our Trade Pro app. Thank you for your feedback. -Ellysse

Valorada con 5 estrellas sobre 5

Peterborough store, great service

Walked into the peterborough store couldn't immediately find my product, went to a sales assistant called Josh, he immediately stopped what he was doing and went out of his way to assist me, fantastic service, keep up the good work

3 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

Hi Mrs Halls,

We appreciate you taking the time to share your experience. We're glad to hear that Josh was helpful and provided fantastic service. We value your feedback.

-Ellysse

Valorada con 1 estrellas sobre 5

VERY DISSATISFIED WITH WICKES AFTER…

VERY DISSATISFIED WITH WICKES AFTER SERVICE !!!!!!

We spent thousands of pounds on a new kitchen with Wickes and also had it installed through Wickes. After only 2 years and one month the kitchen tap has failed and is leaking to the extent that we have had to mop up quite a lot of water off of the kitchen floor.
When we purchased this tap we were informed it came with a 5 year warranty. The same tap is still being sold by Wickes and clearly states on their website that it has a 5 year warranty. Considering the price we paid for the tap we are very disappointed that it has only worked properly for 2 years and one month which is well within the warranty period. However, Wickes warranty department have declined our claim saying it is only guaranteed for 1 year. We are obviously going to pursue this matter and are very dissatisfied.

1 de noviembre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

Hi, Christine. Thank you for taking the time to share your review with us. I am really sorry to learn that your kitchen tap is leaking and that you've not been able to get this resolved. I have sent you a request for more information, so I can look into this for you. Thank you again for your feedback. - Scott H

Valorada con 5 estrellas sobre 5

Excellent Service.

I have just been to my local Wickes store in Peterborough.

I placed an order for delivery; the delivery cost is only £4.00.

The staff there are always helpful and friendly. I was served by Colin, who works on the tills; he is always happy, helpful, polite, and professional, whenever I go in, which seems to be daily at the moment.

I had had a lot of luck recently, picking up some great bargains from the clearance trollies.

Thank you, Colin.

30 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

We appreciate you sharing your positive experience at our Peterborough store. We're happy to hear that our team is helpful and friendly, and that you find great deals. Thank you for your kind words. -AK

Valorada con 5 estrellas sobre 5

Very good customer service at Wickes

We went to our local branch of Wickes in Peterborough as we had seen a discounted product on the Wickes website. When we got there it was not in stock, despite being labelled as such online. The store assistant, Sally, couldn't have been more helpful, in fact she went out of her way to help us, and we ended up getting the item delivered.

27 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

We appreciate you taking the time to share your experience. We are happy to hear that Sally was helpful and went the extra mile to ensure you received your item despite the stock issue. -AK

Valorada con 5 estrellas sobre 5

Placing an order for delivery on the app didn't work

Placing an order for delivery on the app was not working over the weekend on the Monday I went to the Peterborough store and Pamela took the time and attention to sort it for me. Arrived today 🙂

27 de octubre de 2025
Opinión espontánea
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Respuesta de Wickes - Peterborough

Hi, Annelies. Thank you for taking the time to share your review with us. We are happy to see that, Pamela, was able to help you place your order for delivery in store. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Wickes in Peterborough had a great…

Wickes in Peterborough had a great range of Dulux paint - all on offer.
Colin was very helpful and gave great advice.

22 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

Hi, Nat. Thank you for taking the time to share your review with us. We're happy to see that you are pleased with the section of paint we have available. We are also glad to see that, Colin, was helpful and gave great advice. Thank you again for your valuable feedback. - Scott H

Valorada con 5 estrellas sobre 5

All members of staff really helpful…

All members of staff really helpful with full shopping experience. Especially Sally on the checkouts.

25 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

Hi Jayne, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sally in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Steve was very helpful and friendly…

Steve was very helpful and friendly person made the shopping experience that much better

23 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

Hi, Joel. Thank you for taking the time to share your review with us. We are happy to see that, Steve, was very helpful and friendly. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Catherine at the Peterborough branch…

Catherine at the Peterborough branch provided excellent information and advice. She was very approachable, reliable and remained in regular contact throughout the whole process from the planning to the completion of the fitting of my kitchen. Steve, the fitter was excellent. He communicated with me and was very tidy. The result is stunning! It looks just as I’d hoped it would. I can thoroughly recommend Catherine, Steve and Peterborough Wickes.

16 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

Hi Joan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Catherine in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Great customer service

Big thanks to Steve. He was incredibly helpful working out paint prices for me, even though it was close to closing time and he was clearly setting up displays for a sale. He still took the time to assist without rushing me, and made sure I had everything I needed. Great customer service. Really appreciated!

Also Colin, who I regularly see working on the tills. Quick and professional!

16 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

Hi Claire,

We appreciate you sharing your positive experience in our store. We're happy to hear that our team members were so helpful and made your visit easier. It's great to know that their assistance made a difference.- PP

Valorada con 5 estrellas sobre 5

Matt has customer service just right

I was browsing the kitchens and needed an adjustable spanner too! Matt approached me and we discussed at length kitchen door options and had a brochure to take away. He assisted me with the location and options for the spanner too. Matt is a young man with a refreshing, positive and genuine attitude to customer service. Well done Matt! (Fengate, Peterborough store)

18 de septiembre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

We appreciate you sharing your feedback. We're happy to hear that you had a positive experience in our store and that Matt was helpful and provided excellent customer service. -AK

Valorada con 5 estrellas sobre 5

Nice staff

Hi
In received very good service from staff name Andrea . She was very kind

14 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

Hi There,

We're thrilled to hear that you received very good customer service from Andrea. We appreciate your kind words. Thank you for your feedback.

-Ellysse

Valorada con 5 estrellas sobre 5

Pamela on the checkout desk was very…

Pamela on the checkout desk was very helpful arranging delivery and checking I had completed all the info for the app .
5 Gold Stars 👍👍

13 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

Hi KC,

We're thrilled to hear that Pamela was very helpful arranging your delivery and checking the information on the app. We appreciate you taking the time to leave a review.

-Ellysse

Valorada con 5 estrellas sobre 5

Expectional service

Wanted to give a shout out to Josh at Peterborough. So helpful and friendly. Really went the extra mile. Thank you

11 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

We're so happy to hear that you had such a positive experience! We appreciate you taking the time to recognize the team member's helpfulness and friendliness.
- PP

Valorada con 5 estrellas sobre 5

Sally and Paul were extremely helpful…

Sally and Paul were extremely helpful and couldn’t fault them at all. A massive compliment to Wickes Peterborough

11 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

We're happy to hear that you found the team at Wickes Peterborough so helpful. We appreciate you taking the time to compliment their service!
- PP

Valorada con 5 estrellas sobre 5

Great customer service

I ordered a click and collect and arrived near closing time. Pav was very helpful when I decided to cancel my click and collect order to purchase other items in store, nothing was too much bother for hiim. He even took his time to set me up a trade account. Quick and easy, thank you Pav.

3 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Peterborough

Respuesta de Wickes - Peterborough

Hey John, thanks for your five-star review, and I'm delighted that Pav was very helpful throughout your click and collect experience in our Peterborough store! - Dylan

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