Wickes - Pontefract Opiniones 

113
TrustScore: 4.5 sobre 5

4,6

Park Road, Unit A Park Road Retail Park, Pontefract West Yorkshire, WF8 4PR, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We recently purchased a Kitchen from Wickes Pontefract,using our own fitter to install it .The designer came out and did a great job in the planning Due to the inevitable snags due to our old propert... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Deb was amazing with us yesterday. We shop at wickes Pontefract regularly, we are self employed and Deb helped us activate a trades card. Each time we go in to store Deb is always smiling always g... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Very unhappy customer, booked a home visit for somebody to come out and measure up for new kitchen etc from pontefract store and was let down 25 mins beforehand because “something has come up and I ca... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Deb at Pontefract store could not have been more helpful today 10/10 customer service will visit again. Thank you Deb!

La empresa ha respondido


Información sobre la empresa

  1. Ferretería
  2. Proveedor para baños
  3. Tienda de suministros de cocina
  4. Empresa de energía solar

Sobre Wickes - Pontefract

Escrito por la empresa

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Información de contacto

  • Park Road, Unit A Park Road Retail Park, Pontefract, West Yorkshire, WF8 4PR, Reino Unido

  • +441977602902

4,6

Excelente

TrustScore: 4.5 sobre 5

113 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(113)

13.750 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Deb at Pontefract was so helpful and…

Deb at Pontefract was so helpful and kind. She efficiently helped us use the app which saved us money. Products at good price and quality as always.
Would offer this lady a job if she needed one. Pleasant and efficient. Excellent member of staff

1 de febrero de 2026
Opinión espontánea
Logotipo de Wickes - Pontefract

Respuesta de Wickes - Pontefract

Hi Tina, Thank you for taking the time to share your feedback with us. It is wonderful to hear that Deb was able to help you use the app! -SM

Valorada con 5 estrellas sobre 5

Thank you Deb!

I called in for some timber and boarding and Deb on the till was super helpful.
She helped me download the app and get signed up for the trade discount

Many thanks!

17 de enero de 2026
Opinión espontánea
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Respuesta de Wickes - Pontefract

Hi Scott.

We're happy to hear that you found our team member helpful when you called in for timber and boarding and that they assisted you with the app and discount.- PP

Valorada con 1 estrellas sobre 5

Wickes ghosted me!

The consultant came out on time, I met him for a follow up appointment in store to design the bathroom. Then nothing! He was supposed to email my quote over and he’s totally ignoring me. I have emailed him and called the store to chase up my quote. It’s been over two weeks and no reply. Total waste of my time I won’t be using Wicks for my bathroom that’s for sure

5 de enero de 2026
Opinión espontánea
Logotipo de Wickes - Pontefract

Respuesta de Wickes - Pontefract

Hi, Frances. Thank you for taking the time to share our review with us. I'm sorry to see you haven't received your quote for your bathroom. I have sent you a request for more information, so I can look into this for you. Thank you again for your valuable feedback. - Scott H

Valorada con 5 estrellas sobre 5

Deb.

Deb , the woman who served me was so helpful, served with a smile and very friendly

13 de enero de 2026
Opinión espontánea
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Respuesta de Wickes - Pontefract

Hi, Deb. Thank you for taking the time to share your review with us. We are happy to see that you found our staff to be helpful and friendly. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

When Ever Debs Is Serving She Is The…

When Ever Debs Is Serving She Is The Best At The Pontefract Branch. She Can Never Do Enough To Help.

13 de enero de 2026
Opinión espontánea
Logotipo de Wickes - Pontefract

Respuesta de Wickes - Pontefract

Hi Kai, Thank you for taking the time to share your experience. It is great to hear that Deb always provides excellent customer service. -SM

Valorada con 5 estrellas sobre 5

Deb did a great job

Deb did a great job, service with a smile, happy to help me. Quick registration onto TradePro

4 de enero de 2026
Opinión espontánea
Logotipo de Wickes - Pontefract

Respuesta de Wickes - Pontefract

Hey Elliot, thank you for your five-star review, and I'm glad you enjoyed the service from Deb in our Pontefract store! - Dylan

Valorada con 5 estrellas sobre 5

Needed some timber at short notice and…

Needed some timber at short notice and Wickes Pontefract was the closest place with it in. Don’t use Wickes that much as it’s a 50 minute round trip, but needs must today. Plenty of stock, easy to find, and a superb service by Deb at the till. Super helpful in helping me set up a trade account so will come back more often. Thanks :)

6 de enero de 2026
Opinión espontánea
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Respuesta de Wickes - Pontefract

Hi Greg. Thank you for telling us about your visit to our Pontefract store. We are pleased that you got the timber you required and that you received great customer service from our college Deb. Many thanks for taking the time to write us a review.- DG

Valorada con 5 estrellas sobre 5

Everything i needed in one store and…

Everything i needed in one store and joining the wickes app made thing much cheaper. Debb at pontefract store is perfect she has the best attitude out of many people behind a till at this time of year. Thanks for the help.

22 de diciembre de 2025
Opinión espontánea
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Respuesta de Wickes - Pontefract

Hi Brad,

We appreciate you taking the time to leave us a review! We're happy to hear that you found everything you needed and that the app helped you save money. It's great to know that Debb provided you with excellent service. -Ellysse

Valorada con 5 estrellas sobre 5

Deb at Pontefract store was fantastic…

Deb at Pontefract store was fantastic today, I haven't visited Wickes much in the past but due to the outstanding care, professional, courteous and genuinely happy to help attitude of Deb I will be visiting much more in the future... Even though it was busy, Deb took the time I needed to assess my needs and help me with my many purchases, she also explained the benefits of the member pro app and signed me up... As the cue if customers started, Deb requested a member of staff to come and help and Will arrived very promptly and speedily helped others as Deb helped me... The service and speed of the staff at Pontefract has amazed me today, all the while they smiled!!
Thankyou Deb, you are a fantastic ambassador for the Wickes brand...

30 de noviembre de 2025
Opinión espontánea
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Respuesta de Wickes - Pontefract

Hi, Carl. Thank you for taking the time to share your review with us. We are delighted to see that, Deb, at our Wickes store in Pontefract, was really helpful, professional and courteous during your visit, helping you with your purchases and making for a great shopping experience. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Wickes Pontefract

Called at Wickes this morning and found everything I needed and the staff were so helpful especially the really nice lady on the checkout, Deb was so helpful and polite she was a credit to the store 10/10 for customer service. Will deffo be back

18 de noviembre de 2025
Opinión espontánea
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Respuesta de Wickes - Pontefract

Hi Danny, Thanks for taking your time to leave your review. We are happy to hear that the staff at the Pontefract store was able to help you find all the things you needed and that Deb was helpful and polite. Thanks again for taking your time to leave your review. -JL

Valorada con 5 estrellas sobre 5

Thanks Deb!

We're busy renovating a house and I'm in this Wickes around 9 or 10 times a week. The guys are all really friendly and helpful, but this time Deb has really gone above and beyond. She always makes time to chat and give advice and makes me feel like a valued customer. All the advice I have received off Deb for my renovation has been useful and I have been able to apply what I've learnt to make progress on my renovation! Thanks Deb! I always look forward to our chats!

9 de noviembre de 2025
Opinión espontánea
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Respuesta de Wickes - Pontefract

Hey Christopher, thanks for your five star feedback and I'm glad that Deb was really helpful throughout your renovation experience, enjoy your new space! - Dylan

Valorada con 5 estrellas sobre 5

Excellent made my day thanks debs

13 de octubre de 2025
Opinión espontánea
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Respuesta de Wickes - Pontefract

Hi Shaun,

We appreciate your kind words about the service you received. It's great to hear that Debs made your day. Thank you for your feedback.

-Ellysse

Valorada con 5 estrellas sobre 5

Deb very helpful and happy to be there

I was served by Deb the other day and what a joy she is. She always brightens up my day with her smile and helpfulness. Nothing is ever too much trouble for Deb and she always helps me with whatever it is I’m buying. Thanks Deb keep it up.

7 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Pontefract

Respuesta de Wickes - Pontefract

Hi Mark, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Deb in our store and that they provided you with useful advice. -AH

Valorada con 5 estrellas sobre 5

Got everything I needed

Just came in to look at bathrooms and flooring. Spoke to Deb who was awesome and got everything I needed.

6 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Pontefract

Respuesta de Wickes - Pontefract

Hi Lisa,

Thank you for taking the time to share your experience with us. We're thrilled to hear Deb was awesome, and you managed to get everything you needed.

-Ellysse

Valorada con 5 estrellas sobre 5

Deb was amazing!!!

I was served by Deb, who was incredibly knowledgeable and helpful. She was very patiently explained everything to me and answered all my questions as I was new to the product I was buying, resulting in £400 of sales!!! Wonderful shopping experience

6 de octubre de 2025
Opinión espontánea
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Respuesta de Wickes - Pontefract

Hi Laura,

We're happy to hear that you had a wonderful shopping experience. We appreciate your positive feedback regarding the helpful service and knowledge you received, and that your questions were answered patiently.

-Ellysse

Valorada con 5 estrellas sobre 5

Deb at Pontefract branch 5 star for…

Deb at Pontefract branch 5 star for setting up my trade card. Lovely helpful lady.

6 de octubre de 2025
Opinión espontánea
Logotipo de Wickes - Pontefract

Respuesta de Wickes - Pontefract

Hi, Liam. Thank you for taking the time to share your review with us. We're happy to see that Deb was helpful with setting up your trade account. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Great customer service.

Im in Wickes regulary on early mornings and always find Deb really helpful. Wonderful customer service. Highly recommend.

30 de septiembre de 2025
Opinión espontánea
Logotipo de Wickes - Pontefract

Respuesta de Wickes - Pontefract

We appreciate you taking the time to share your positive experience. We're happy to hear that you find Deb helpful and recommend our service.
- PP

Valorada con 5 estrellas sobre 5

Pontefract store

Dealt with Deb at Pontefract store, very friendly and super helpful.

16 de septiembre de 2025
Opinión espontánea
Logotipo de Wickes - Pontefract

Respuesta de Wickes - Pontefract

Hi, Andy. Thank you for taking the time to share your review with us. I'm happy to see that, Deb was very friendly and helpful during your visit. Thank you again for your kind feedback. - Scott H

Valorada con 5 estrellas sobre 5

Just been set up on pro trade accou…

Just been set up on pro trade account at Pontifract by Deb , she was very helpful and given plenty of information on the account . Some nice savings to come . Thx

15 de septiembre de 2025
Opinión espontánea
Logotipo de Wickes - Pontefract

Respuesta de Wickes - Pontefract

Hi Steve,

We're happy to hear that the trade account setup was helpful and informative. We appreciate your positive feedback and are glad you're looking forward to the savings!

-Ellysse

Valorada con 5 estrellas sobre 5

Toni and Brett at pontefract wickes…

Toni and Brett at pontefract wickes were so help full today. I needed 20 packs of laminate flooring. Not only did they check each and every pack, they put it on my trolley, and then loaded it into my car. I even received a discount due to some of the packaging being torn open. Really helpful and happy to help me. I also have a back problem which they were not aware of and still went the extra mile. Outstanding customer service. Thank you both so much.

11 de agosto de 2025
Opinión espontánea
Logotipo de Wickes - Pontefract

Respuesta de Wickes - Pontefract

Hi Tina, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Toni and Brett in our store and that they provided you with useful advice and help. -AH

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