Yale Home UK Opiniones 

I innocently ordered some additional keys to distribute to family members which were incorrect. The customer sales assistant Sean was amazing, realising straight away my mistake and offering as a ‘one off’ to replace them free of charge. Honestly, the best service I have received in a very, very long time. Thank you Sean, you were a lifesaver.

Hi
Sean dealt with my enquiry at the beg. Of the wk.by the end of the wk all sorted with new key safe…
So impressed numerous I.D had to be provided ( rightly so) thank you so much Sean you couldn’t have been more helpful

I had an issue with an intermittent fault on an alarm key fob. I contacted Yale and provided evidence of the issue and then they dealt with it very promptly and provided a replacement. Very efficient customer service.

Service second to none , brilliant communication from Sean
sorted out the problem and l was always kept informed of ongoing progress well done again Sean as you also did on 2 Dec 25 on the previous issue ta dave

Excellent service received by Sean!
He understood the concerns I had and speedily provided a solution .
I highly recommend Yale as a reputable brand with great service !

Sean from Customer support was absolutely fantastic, super responsive, super helpful and supportive. I enquired about getting a new set of cassettes for my Conexis lock (the old ones broke); he sorted it all out for me over 3 emails over the span of an hour. Super appreciative of the care and service, truly above and beyond. Thank you.

I recently ordered three keys on the Yale website but accidentally entered the wrong key code. Mr. Sean from customer service helped me resolve the issue quickly and with great care. I truly appreciate Sean’s assistance.

Sean was most helpful in identifying the battery pack I needed.
His response was very quick.

Absolutely fantastic service from Cameron - fast, polite and problem solved. Thanks.

My Yale alarm hub broke due to a lightning strike last week, I contacted Yale to see if I could purchase a replacement, I initially spoke to Laura who transferred me to cameron at customer support. Yale sent me out a free replacement with next day delivery. The customer service was excellent, when I received my hub they deleted my old account and help me set up a new one on the new hub. They was helpful from start to finish.

Great customer service and quality products, and they are happy to keep in working order with replacement spares.

Excellent customer service from Sean. Addressed my query promptly and provided a solution that was much appreciated.

Sean from Yale customer service was super helpful. Very efficient and followed up until the case was resolved.

Disappointed by Yale safes. After one failed with an unusable lock, its replacement - a similar Yale safe -failed also with an unusable lock, about 18 months later, within the warranty period. Without a proof of purchase no repair would be done.
Yale should know when a particular model is being sold not the individual safes.

When two safes fail in a similar manner there is a manufacturing defect. A company which cares about the quality of its products would exchange the defective locks to find out why they failed and install replacements without charge.

When I was a senior banker I ensured that the bank dealt with our errors regardless of the merit of the complaint. Seems that some companies don't have this concern for quality

I needed a replacement key for a safe in a house I moved into. The process was secure enough to be reassuring but easy enough to be convenient. It's only a cheap safe so the cost (£15 inc. postage) seems high in relative terms, but it's reasonable enough for the service involved, so no complaints there either. I dealt with Sean and everything ran smoothly, with quick and efficient replies.

Sean was fantastic and sent out our replacement parts on a next day delivery. Above and beyond 💪

The communication I received was very quick, friendly and helpful.
Sean did his best to help me by offering different advice/suggestions.
I was even offered a refund on the key which really surprised me.
The problem was the age of the item I was enquiring about.
Thank you for 11/10 service!

It is really difficult to understand how poor of the product. During the first installation by their technician, it was found that the problem of connectivity results it is not work. Then I have been driven to opt another color lock which is available from the technician to install it because the existing lock was dismantled. Even the service of technician is really good, the quality of their product is uncertain. During the operation over 8 months, frequent replacement of batteries are required.

We were assisted by Sean when I enquire for a vault key replacement. I was worried that no one will respond to my enquiry given that our passports are left inside the vault and unfortunately the keypad battery has run out. Sean is polite, responsive and kept me updated. Well done Sean! Thank you.

Quick and easy help with a lost part - friendly and efficient service from Sean! Thank you!