Yale Home UK Opiniones 

Had issues with my keys and lock, the service to solve the problem and get replacements was exceptional.

Phenomenal speed and accuracy of service from Sean

The Spring inside my Yale handle on a upvc door failed on both the inside and outside. I contacted Yale and explained the problem so they asked me to send some pictures to Identify the part.
So I replied to their email with pictures of the handle and the failed parts (springs) and within a day or two I received a reply saying they would send me some new replacement spring cassettes for free! Fantastic!
Christopher and Sean sorted this out for me and I am very grateful, Thanks guys!
I would like to say that through my experience, What a Great Company...

Sync alarm system is useless.
It's very unreliable. In the years I have had system I have had to replace the siren 3 times (this latest siren fault is with an alarm siren purchased in January 2025). The door contacts can randomly have battery problems (changing batteries usually result in some of the tabs breaking so need complete replacement ). PIR sensors and keypad have been fine.

The alarm as I stated is very unreliable and they took away the text message alert and replaced it with an email alert on alarm being triggered which is stupid. Also keeps signing me out of the phone app.

After putting up with this system for many years it's time to get rid of it and find another manufacturer which will hopefully be more reliable.

I have just replaced my front and back doors and needed replacement adhesive pads for the contacts. I looked on line but couldn't find the right ones. I contacted Yale customer service and Sean replied very quickly. He sourced the pads from the warehouse and sent them out free of charge. He updated me at every step. His professional attitude and helpfulness couldn't be bettered. Every customer service team needs a Sean in their team.

I contacted Customer Support and the service was excellent. I would like to thank both Nina for her response and then Sean who dealt with problem that was my mistake. I cannot rate the Service provided highly enough. Definitely 5 stars.

The experience was handled with care and attention. Events were followed carefully and curteouly

Poor support team and service. After many exchanges about the deleted subscription recordings, I received an email stating the subscription was shown as suspended on their side. This should have been obvious without all the back and forth initially. I also got an email notification that the case had been escalated. However, three weeks later, there has been no response to my emails seeking the status of the escalation, and all emails have been ignored.

For a security product company, this is utterly poor, not worth the stress. It demonstrates a lack of concern and disconnection.

Great service - thank you, Sean.

A 12 year old safe...and a missing key!
Our Yale safe has been bolted to the wall and bench in our garage for some years and over the years we appear to have lost not one key, but both!
Last week, although we didn't know at the time, it seemed the batteries had fallen out of the battery holder on the back of the safe door (something to be aware of folks...check your battery cover, these things can happen). Knowing the tricks you can use to make entry didn't work as the safe was bolted both to the garage bench and the wall and the banging the top to release the solenoid didn't work because the safe was solid in situ.
Well, who knew Yale held duplicate keys for just such occasions...and who knew archiving emails showing proof of purchase after 12 years would ever be useful.
Long story short, Yale sent a key out via a very nice chap called Sean (yes we had to pay...but the contents outweighed the cost) Amazingly the key fitted...just like Cinderella's shoe...low and behold we were in. Thanks, Sean and thanks Yale...great job!!

Sean was a pleasure to deal with, made everything very simple and put up with my incompetencies and always remained very polite and efficient!

I contacted the helpdesk by phone as I had ordered some additional keys but they did not work so I wanted to check whether it was my mistake or not. I called late in the day on Friday so wasn’t hopeful of getting through to anybody but I had no problem getting through and spoke to Sean who was extremely helpful. He already had my details to hand and emailed me a link straight away for me to upload images. I did so but didn’t expect a response that same day. In fact the the response came in minutes which confirmed it was my mistake but offered to send the correct keys straightaway. I was genuinely surprised by the speed of the response and the technical knowledge that Sean had. I’m
So pleased to have bought from Yale and, in particular, that it was Sean that dealt with the case. Excellent customer service!!!

Needed a spare key for my safe. Straight away Sean stepped up, fast responding to emails. Straight forward, polite amd can’t recommend him enough. Thanks Sean

Sean was super helpful and made the whole procedure so easy with robust replies and solutions.

I needed help with something I ordered, and Sean reached out to me very quickly.
Everything was sorted so quickly and I couldn’t ask for better service.
Thank you Sean

Great customer service and received a replacement key quickly.

I needed a spare key for my safe. Dealt with Sean, who was amazing. Ordered a new key and will receive very quickly. Great co. to deal with.

Great service. I needed a replacement key and got help right away, communication was quick, friendly and clear. I sent an email on Sunday and got help first thing Monday morning.

Sean was incredibly friendly & fast at sorting my key replacement inquiry out, within an hour of business hours opening I already have replacement keys & a tracking number on the way.

I was expecting a documentation nightmare and numerous delays, but the complete opposite happened which I am super pleased with. I'll be buying from Yale again for any security solutions.

Quick response to a query. Resolved in a timely fashion. Can't ask any more than that to be honest.