Alza Opiniones 

Two days after my first review, I have to update in order to be fair with the customer service operators that supported me. It hasn't been at all a good purchasing experience, not only because of the missed delivery of my goods, but also because the reaction time of the customer service to my complaints was unacceptable and the answers they gave to me were not accurate, not complete and confused. The following day I made clear my frustration for their way of doing and suddenly they started to provide a decent service. We closed the complaint in the evening. I raise my evaluation from 1 to 3 star, as an average between a first terrible day and a second brilliant day if service. Next time don't start to work properly only when you feel that s customer is full of anger.

Good eshop but ...! Infantile and unprofessional communication. In a business relationship, employees refuse to introduce themselves by phone in their full name and the name they represent. Some do not even know which company they represent, they only know the word ALZA. Communication at the level of high school buffet, cheap staff, incompetent management.

Elégedet vagyok és legközelebb is innen rendelek! Csak ajánlani tudom!

Woaw, i am very surprised to see bad reviews here. I bought a lot of things from Alza.hu and i never had problems. I also returned products without problems (because i didn't liked them: for example once i bought a Bluetooth earbuds and i didn't liked how they fit in my ears).

Decent offers, usually the best price for the given product. Had no issues with delivered products for years. There was one product that had some malfunctioning after less than 2 months, but it was replaced in short time as well via the post. So they are a very solid company.

I ordered a game a month ago, it was supposed to be delivered on the 17th of March. I had to call them 8 times in order to get a clear answer... no feedbacks, no package and now they are saying that I need to fill out some forms in order to get the money back. The problem is that the game is only being sold until the end of this month, so I will have to process the order somewhere else while I still wait for my refund. I lost my trust in their services completely!! Order 436240169

We bought a 16 piece Tefal dish set with two handles for 150 Euros. Last week one of the handles broke, we contacted ALZA for our 10 year warranty. We were told that we have to return the whole 16 pieces set, and they will investigate if the handle can be repaired or just replaced, which will take about 3 weeks. The price of one handle is about 15 Euros so they could just give us a new one, the other thing is that during Christmas we can not cook without the dishes. But they don`t care. Very bad company, avoid them!

Vettunk egy 16 reszes Tefal edenykeszletet ket nyellel, amibol az egyik tonkrement egy ev utan. Filleres dolog, amire 10 ev garancia van. az ugyfelszolgalaton azt mondtak, hogy vissza kell vinnunk a teljes szettet, ahonnan tovabbkuldik bevizsgalni, hogy a nyel javithato-e, es ez kb. 3 hetes procedura. Mivel kidobtuk az eddigi edenyeinket, ezert se kedvunk, se lehetosegunk nincs Karacsonykor edenyek nelkul fozni, ezert csak mindenkinek azt tyudom ajanlani, hogy messzirol keruljek el ezt az aruhazat. Nem veletlenul buntette meg oket a gazdasagi versenyhivatal 892 millio forintra tisztessegtelen reklamozas miatt.

SOHA nem vasarolnek ilyen uzletben akinek ilyen orjuito reklamja van, meg ha ingyen adnak a dolgokat sem! Elviselhetetlen a reklam azzal az idiota zold figuraval!

Dont by anything from them! Lots of headache horrible customer service!

The store in Hungary is pretty good but when I see the commercial in tv I get so angry of that little f’cking green monster because of his voice.
Please stop these trash ads.

Alza support is terrible, a mistake in taxation on the invoice and they don't care leaving the client to pick up the pieces and mistakes made on their website. Avoid unless you want major issues.

Professional, unique in Hungary!

Rendelésre 2 héten keresztül vártam, ezután a rendelést törölték arra hivatkozva hogy a termék régóta nem elérhető. Továbbá pofátlan leárazási átveréseket tapasztalok az oldalon rednszeresen.