Excellent purchase and service. Great Walnut colour of round fluted side table purchased via amazon at a very good price. Value for money. Delivered direct from Birlea Furniture with very good communi... Ver más
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Consulta las opiniones de los clientes
Kim was absolutely amazing! She delivered my bed while I wasn’t home, but she called me and kindly waited until I arrived. She was very patient, friendly, and professional. I really appreciate her gre... Ver más
The delivery communication was excellent and Kim, our delivery driver, was very courteous and helpful. Our only criticism is that we ordered the bed through The Wooden Bed Company and weren’t told th... Ver más
La empresa ha respondido
I was kept updated regularly with the progress of my delivery. It arrived as promised & the delivery man was very helpful & put our boxes exactly where we needed them. It's just a shame that Birlea ca... Ver más
La empresa ha respondido
Información sobre la empresa
- Fábrica de muebles
- Tienda de colchones
- Tienda de muebles para dormitorio
- Tienda de mobiliario infantil
- Tienda de muebles
- Fabricante
Escrito por la empresa
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Información de contacto
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Reino Unido
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Excelente
4 mil opiniones
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Kim the delivery driver was extremely…
Kim the delivery driver was extremely professional and polite even after having to sit in ridiculous traffic.
28 de julio de 2026
Opinión espontánea
Respuesta de Birlea Furniture
Thank you for your lovely review! We're delighted to hear Kim provided such a professional and polite service, even after having to deal with difficult traffic. We'll be sure to pass your kind words on, as we're sure they'll really appreciate the recognition. We hope you enjoy your new furniture!
Birlea and Homebase conspired to…
Birlea and Homebase conspired to deliver a bed I ordered but then CANCELLED at the end of June. The cancellation was confirmed by Homesbase and I was refunded to Paypal, but they still managed to deliver the bed. To make things worse they delivered it to my OLD ADDRESS, where I no longer live! The mess-up of all errors. Now I've got to mess about trying to organise collection of that bed from my old house, incredibly inconvenient for me and the new owner of that house who now has to store a bed which is not even theirs!! Absolutely unbelieveable. Now fair enough this is ultimately Homebase's fault but Birlea are equally to blame if their combined systems messed this up. Homebase also don't have a contact number, which just delays things further
27 de julio de 2026
Respuesta de Birlea Furniture
We're very sorry to hear about your experience and completely understand how frustrating this situation must have been.
We sincerely apologise that a cancelled order was still dispatched and, even more concerning, delivered to your previous address. We appreciate the inconvenience this has caused both you and the new occupants of the property, and we understand why this has been so disappointing.
While your order was placed through Homebase, we take your feedback seriously and will ensure your comments are shared internally so we can investigate how this happened and work with our retail partner to help prevent similar issues in the future.
We apologise again for the inconvenience caused and appreciate you taking the time to bring this to our attention.
Excellent delivery service
Excellent delivery service. Derek was on time, efficient and nice to speak to. He did not rush the delivery like most places do these days. Birlea arranged the delivery in advance which was helpful. Only suggestion is that the text sent by Birlea to confirm delivery reads as a bit of a scam when they say you ‘must’ click on a link. I only realised it wasn’t one because there was a corresponding email.
28 de julio de 2026
Opinión espontánea
Respuesta de Birlea Furniture
Thank you for taking the time to leave such a thoughtful review! We're delighted to hear Derek provided an excellent delivery experience and that you found him punctual, efficient and friendly. We'll be sure to pass your kind comments on to him.
We're also pleased that arranging the delivery in advance was helpful. Thank you for your feedback regarding the delivery confirmation text message too. We appreciate you highlighting this, and we'll pass your comments on to the relevant team to review the wording, as we certainly don't want our messages to cause any unnecessary concern.
We hope you enjoy your new furniture!
Respuesta de Birlea Furniture
Thank you for your review! We're delighted to hear ordering online was straightforward and that your furniture was delivered within just a few days. We really appreciate your feedback and hope you enjoy your new furniture!
Brilliant delivery staff. Terrible communication policy.
The delivery woman. She did everything right, was very patient with me and explained very clearly and jovially what was happening, despite my initial, overly suspicious approach to her. I had ignored the terrible delivery email because it contained all the warning signs of a scam: no reference to what I’d bought or from who, just “regarding your order…. Click this suspicious link to someone you’ve never heard of”.
22 de julio de 2026
Respuesta de Birlea Furniture
Thank you for taking the time to leave your review. We're so pleased to hear our delivery driver provided such a positive experience and was patient, friendly and clear throughout. We'll be sure to pass your kind comments on.
We also really appreciate your feedback regarding the delivery email. We're sorry it gave the impression of being suspicious, and we understand why that would cause concern. Thank you for highlighting this – we'll ensure your comments are passed on to the relevant team to review the wording and presentation of our delivery communications.
We hope you enjoy your new furniture!
Awesome and professional service
Awesome and professional service. Highly recommend.
28 de julio de 2026
Opinión espontánea
Respuesta de Birlea Furniture
Thank you for your fantastic review! We're delighted to hear you received awesome, professional service and really appreciate your recommendation. We hope you enjoy your new furniture, and thank you for choosing Birlea!
Delivery was excellent
Delivery was excellent, the two men were very thoughtful of my home and took great care in carrying furniture upstairs as not to hit into my stairs, wish I had their names so write on this review.
23 de julio de 2026
Respuesta de Birlea Furniture
Thank you for your wonderful 5-star review! We're delighted to hear that you had such a positive delivery experience. It's fantastic to know our delivery team took such great care in your home and handled your furniture with the attention it deserves. We'll be sure to pass your kind comments on to the team—they'll really appreciate your feedback. Thank you for choosing Birlea, and we hope you enjoy your new furniture!
Extremely courteous and took great…
Extremely courteous and took great pains to make sure they did not damage anything whilst carrying the delivery upstairs
27 de julio de 2026
Opinión espontánea
Respuesta de Birlea Furniture
Thank you for your fantastic review! We're so pleased to hear that our delivery team were extremely courteous and took such great care when bringing your order upstairs. It's wonderful to know they helped make your delivery experience a positive one, and we'll be sure to pass your kind comments on to the team. We hope you enjoy your new furniture for many years to come!
Respuesta de Birlea Furniture
Thank you for taking the time to leave us a review! We're delighted to hear you're happy with your new bed and that you chose Birlea. We hope it provides you with many comfortable nights' sleep. Thank you for your support!
Respuesta de Birlea Furniture
Thank you for taking the time to leave your review. We're very sorry to hear that you found the assembly process so frustrating, as this isn't the experience we want for our customers.
Our QC team will look into this further and review your feedback and we will contact you directly regarding this. We really appreciate you taking the time to share your experience, as it helps us identify where improvements can be made.
The Antoinette bedroom furniture
The Antoinette bedroom furniture is excellent both in terms of build quality and aesthetic. Delivery went smoothly.
22 de julio de 2026
Respuesta de Birlea Furniture
Thank you for your wonderful review! We're delighted to hear that you're so pleased with your Antoinette bedroom furniture and that its build quality and design have met your expectations. It's also great to know your delivery went smoothly. We hope you enjoy your new furniture for many years to come!
Good communication and pleasant…
Good communication and pleasant delivery driver
24 de julio de 2026
Opinión espontánea
Respuesta de Birlea Furniture
Thank you for your kind review! We're so pleased to hear that you were kept well informed throughout your order and that our delivery driver made a great impression. We'll be sure to pass your lovely feedback on to the team. We hope you enjoy your new furniture!
Lovely lady Kim delivered on time Full…
Lovely lady Kim delivered on time Full of fun A great ambassador for the brand
23 de julio de 2026
Opinión espontánea
Respuesta de Birlea Furniture
Thank you for your fantastic review! We're so pleased to hear that Kim delivered your order on time and made the experience so enjoyable. We'll be sure to pass your lovely comments on to her – we're sure she'll be delighted to hear them. Thank you for recognising her as such a great ambassador for the Birlea brand, and we hope you enjoy your new furniture!
Very professional and personable…
Very professional and personable delivery driver. Thank you.
23 de julio de 2026
Opinión espontánea
Respuesta de Birlea Furniture
Thank you for your kind review! We're delighted to hear that your delivery driver was both professional and personable. We'll be sure to pass your lovely feedback on to the team. We hope you enjoy your new furniture, and thank you for choosing Birlea!
Kept informed regarding delivery and…
Kept informed regarding delivery and Kim was helpful getting the parcels in the flat.
23 de julio de 2026
Opinión espontánea
Respuesta de Birlea Furniture
Thank you for your wonderful review! We're so pleased to hear that you were kept well informed throughout your delivery and that Kim was so helpful getting your parcels into your flat. We'll be sure to pass your kind comments on to her. We hope you enjoy your new furniture, and thank you for choosing Birlea!
Fantastic delivery help- thank you Kim!
I haven't opened the bedframe box yet. I wanted to take a moment to acknowledge how kind and helpful Kim was when they delivered the box. They offered to carry it upstairs for me and were friendly and so helpful. Thank you Kim. :)
23 de julio de 2026
Opinión espontánea
Respuesta de Birlea Furniture
Thank you for your lovely review! We're so pleased to hear that Kim made such a positive impression during your delivery. It’s wonderful to know they were kind, friendly and helpful, and that they offered to carry the bedframe upstairs for you. We’ll be sure to pass your thanks on to Kim. We hope you enjoy your new bedframe once you’ve had a chance to open and assemble it!
Fantastic service
2nd delivery in recent weeks. Both by Kim.
Fantastic service. Made sure the heavy items were in a location we could manage them.
Very professional & courteous. Customer centered.
A great ambassador for Birlea, a great company to deal with.
20 de julio de 2026
Opinión espontánea
Respuesta de Birlea Furniture
Thank you for your fantastic review! We're delighted to hear that you've had another great delivery experience with Kim.
It's wonderful to know that she was professional, courteous and took the time to make sure your items were placed somewhere convenient for you. We'll be sure to pass your kind comments on to Kim, who will be thrilled to hear how much her excellent service was appreciated.
Thank you for your continued support and for choosing Birlea. We hope you enjoy your new furniture!
Kim was professional and friendly
Kim was professional and friendly, left the bed where I asked her to, she was on time as well
22 de julio de 2026
Opinión espontánea
Respuesta de Birlea Furniture
Thank you for your lovely review! We're so pleased to hear that Kim provided such a positive delivery experience.
It's great to know she was professional, friendly, arrived on time and made sure your bed was left exactly where you wanted it. We'll be sure to pass your kind feedback on to Kim, who will be delighted to hear your comments.
Thank you for choosing Birlea, and we hope you enjoy your new bed!
Great service notifications kept me…
Great service notifications kept me updated throughout the day and the delivery time was spot on ~ delivered by a very personable driver who even asked where I would like the very heavy items. Thank you for a streamlined process 🙏
22 de julio de 2026
Opinión espontánea
Respuesta de Birlea Furniture
Thank you for your fantastic review! We're delighted to hear that you were kept updated throughout the delivery process and that everything arrived right on time.
It's great to know our driver provided such friendly service and took the time to make sure your heavy items were placed exactly where you wanted them. We'll be sure to pass your kind comments on to the team.
Thank you for choosing Birlea. We really appreciate your feedback and hope you enjoy your new furniture!
Respuesta de Birlea Furniture
Thank you for your review! We're so pleased to hear you had a really good experience.
We appreciate you taking the time to share your feedback and hope you enjoy your new furniture for years to come!
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