Bluebird Airways Opiniones 

Bluebird Airlines Should Be Avoided – Rude Staff, No Accountability.
I had a terrible experience flying with Bluebird Airlines from Israel to Greece, which ultimately caused me to miss my connecting flight from Greece to New York.
If you’re flying with Bluebird Airlines, be prepared for extremely long lines at check-in. It’s not just because they’re understaffed it’s because their customer service is so slow, confrontational, and disorganized. They seem to get into arguments with nearly every passenger over baggage fees, carry-on limits, and extra charges. It’s a routine battle at their counters.

At check-in, my carry-on luggage was slightly overweight. I offered to remove a couple of books and carry them in my handbag — well within reason. But instead of working with me, the staff instantly became hostile. They repeatedly said: “So you don’t want to fly today?” as a threat, not a question. I was treated with total disrespect.I explained that I could not check in my bag because I had a tight connection in Greece to the US, and checking it would mean having to exit and re-enter customs, which takes over two hours.
But they didn’t care. Even when I said I’d pay whatever fee was necessary, they mocked me and escalated the situation.I was eventually forced to check the bag and just as I feared, I missed my connection.
Onboard, things didn’t improve. The cabin crew were cold, impatient, and rude to multiple passengers. The overall experience felt like a company that’s completely indifferent to customer service.In hindsight, I regret not checking other reviews before booking.
Nearly every review online talks about the same problem: the rude, aggressive behavior of Bluebird’s staff. It’s clearly not an isolated incident it’s a pattern.
Avoid Bluebird Airlines if you value basic respect, cooperation, or making your connections. They are unprofessional and hostile, and they cost me time, money, and peace of mind.

Canceled flight due to Israel-Iran war and closure of airspace, which is of course understandable. However, they will not refund my money as is required by law for a canceled flight. There is no way to contact them. No phone number or WhatsApp. You can only send a message over their website that they ignore. I have sent multiple messages over their "Contact Us" form on their website and have received no response despite several weeks elapsing.

Bought a ticket directly on the Bluebird Air website but never received an email or confirmation number or ticket. Impossible to get in touch with the company. 100% scammers. Do not use!!

stay away from this company!!!
took advantage of the war in Israel 🇮🇱 and charged me 500 and more for one way ticket from Israel to Greece,
driving with busses to airplane and not talking about serving water during the flight forget about it .

When you come to check in, for some reason,n they cannot find your suitcases that you paid for on the system. It happened to me twice, the same thing, so they must be deliberate robbers.

STAY AWAY. DO NOT BOOK WITH THIS AIRLINE!

Non-existent customer service.
I bought a *refundable* ticket in February (paid 17 euros extra per passenger), but now that I want to cancel my reservation, there is absolutely no way to get a hold of them.
I've tried their online contact form (3 times), emails, calling their phone number, WhatsApp, FB chat...nothing. Zero response.
Never booking with them again.

Heartless, incompetent, unprofessional, and unreliable airline that makes you pay twice for the same checked bag.

Add to that the check in desk opens dangerously close to boarding and departure time and the planes are dirty and worn.

I paid for a checked bag online, but once I arrived for check in, they said it wasn't in the system and I needed to pay another €70. I showed the agent on THEIR OWN WEBSITE in my account where it said I paid, and in my bank account, but it made no difference. The whole time she was sending messages to their corporate over an app or Whatsapp saying that whatever they say goes.

Then their payment system wouldn't take my cards, two of which were credit cards that were asking for a pin number. I tried using a digital card from my phone and that didn't work either.

The agent suggested I turn to the other customers in line and ask if anyone would pay it for me. I told her begging strangers for money was degrading and demeaning and I shouldn't have to beg strangers for this. I asked to talk to a supervisor, and was told they were the managers. I asked if they could waive the fee since I showed I was charged. She said no. She then asked me to step to the side so they could check in the other passengers.

I asked if I'm just not going to be able to fly because they wouldn't accept the proof I had showing I had paid and none of my cards were being accepted. She said yes that was the case like it was no big deal. I told her this isn't right to do to people and that if I missed my flight I was going to have to do a chargeback on the entire ticket for them denying me boarding over an error they were making.

Finally after standing around for about an hour with less than an hour to go for boarding I asked the agent to try my card without the pin. This time it went through and they charged me the €70 and gave me my boarding pass finally.

I had just enough time to get through security and then my gate.

ALSO, I paid for a window seat and they changed it from 13A, to 11A, which had no window, just the plane's wall.

This was my first and last time flying with Bluebird Airways. Unless it's an emergency I will never fly with this airlines again. Even if it's more money I will choose to fly with someone else over being at the mercy of an incompetent, heartless airlines that would make me lose my flight because they don't have their act together and can't or won't track down a payment made to them that shows up on the customers account ON THEIR OWN WEBSITE.

Dirty, overpriced €12 per glass of Prosecco, staff just walk by the dirty tables and pick up the glasses. Dirt piling up on the floor is a hazard to customers slipping on it. Will avoid in future, shame because view out of windows is lovely!

I’m very disappointed with my experience on this airline. I was charged 200 shekels to check my luggage, only for the airline to lose it — and then refuse to reimburse me for the inconvenience. I submitted a compensation request through their website and have yet to receive a response.

At the Rome airport, the check-in process took over an hour due to a disorganized system, and the manager on duty was extremely rude and dismissive when I tried to explain my situation.

Because of the lost luggage, I was forced to purchase essential items in order to continue the next leg of my trip. The lack of accountability and poor customer service has been incredibly frustrating.

I would not recommend this airline to others.

Dirty airplanes, terrible customer service, looking to take money over priced for terrible conditions will never take it again the worst airline I have ever took and tried even the low cost ones

I'm trying to contact for changing the flights. No phone to contact (mentioned numbers are not working), no replies for e-mails. I expect the flights will be bad accordingly to all reviews I read

I wouldn't fly again with Blue Bird unless desperate. Three flight and each one a disaster. Inexplicably changing flight times and add delays to that.. Horrible planes. Aggressive agents. No one to talk with when flights cancelled. Avoid at all cost

NOT RECOMMENDED
The worst company I've ever flown with.unbelievable disrespectful behavior. I arrived two and a half hours before the flight with a backpack and missed the flight because of their disgraceful behavior. When I finally got to the check in counter (after a two-hour check-in line because they don't allow advance check-in), they told me the flight is closed and accused me of being irresponsible and that I should have pushed in line. They sent me to the supervisor desk, where there was another two-hour line. I didn't get any refund, I said I was exactly where I was supposed to be and the clerk said I was lying, that I arrived late and i don’t want to admit it, i said i have a security sticker that says the time i arrived so she said i went to smoke a cigarette after being questioned by security ( I don't smoke and I wasn't late, I was exactly where I was supposed to be). terrible experience wand we had to buy new tickets. if it was one time i wouldn’t bother with reviewing
but all of this is after last time we flew with them, our return flight was delayed by a whole day and they didn't respond to any communication channel for a week(!) So we had to buy new tickets with another company because we couldn't stay another day, if they would just respond or pick up we could have asked to return the day before instead of the day after.
Disgraceful service, disrespectful and unreasonable. i highly recommend to STAY AWAY

These sh*ts change flights at their will and on a very short notice, bringing departure earlier, so that anybody who connects at Athens can't make it or have time to deal with them.
Then they don't have contact numbers to call, no option for refund is given, so essentially BlueBird are scamming people.

Avec ma compagne, on a pris la compagnie Blue Bird airways....qui est je crois moitié israélienne, moitié grecque. Notre expérience a été désastreuse...jamais de toute ma vie, je n'ai vécu cela et j'ai beaucoup voyagé, je n'ai vu cela. Ils ont changé 4 fois d'heure de l'avion !!! 3 fois au départ et une fois poue le retour.
Dans les 4 fois....2 fois, le jour d'avant et plus de 2 heures de différence !! Ils se foutent totalement de ce que vous faites après. Ils ont eu au retour plus de 3 heures de retard (sans parler des 2 heures déjà modifiés). Aucun service...à l'aeroport...c'était une très mauvaise communication, très bordelique et pas du tout sympa. Nous essairons de ne jamais prendre de nouveau cette compagnie. Si vous la prenez, soyez prêt à tout...voilà mon expérience. Dommage !

I get an email from Kiwi.com saying flight is earlier than planned - can't find any info about these changes online or their website. Can't check in via their website. I'm not even given the option. Try to contact customer service and not open. Worst experience I have ever had as a frequent traveller. This is a below a thirdworld airline experience. Embarrassing.

Terrible experience with BlueBird Airways! At check-in for flight BZ131 from Rome to Tel Aviv on 23/03/2025, I was forced to pay an additional fee for my trolley, even though it met all carry-on requirements for size and weight, and was paid for with my ticket. The check-in agent didn't measure my luggage, just visually assessed it. This was completely unjustified and caused me financial loss and stress. I will never fly with BlueBird Airways again and do not recommend this airline to anyone.

I'll NEVER fly with this sh!×°ty blue bird airways.

At the desk in Ben Gurion Airport (TLV), one of the employees asked me to put my bag on the scale, I had 8Kg (as requested by the website), and the employee told me that I have 4.5Kg over weight!
I showed her the webpage, that showed 8Kg.

So she took a measuring tape, and started to measure the size of my small bag, then she told me that the bag is exceeds the permissible limit, which is 40cm. My bag size is 42x30x20! So they charged 30€ for 2cm!!!
I must say, that I'm flying with this bag at the last 7 years, and I flew with it on the way to TLV, and there were no issues at all!

Shame on you liars and thieves.

In addition, no online check in, no customer's service.

Last time you'll see me

The flight back from Vienna to TLV was cancelled by the operator, TUS airways.
So, trying to change the flight with Bluebird, I was trying to contact them, but:
1. They have electronic form for enquiries. It does not work.
2. Trying to contact by phone, they don't answer.
3. My private email was blocked by them, so I had to use a different email.
4. They sent me 3 flights choices. I chose one and sent them the request. I haven't yet got any response.
Since I had no choice (I'm in Vienna and I have to come back to TLV), I booked another flight on my own expense.
I addition to that,
1. Bluebird's online check-in doesn't work. They don't tell you this is on purpose.
2. Although I paid extra for carry-on baggage, they don't have this info in the airport and they asked me to prove (I had it in my mail).

Shortly - the worst flight experience I have ever had