British Friendly Society Opiniones 

Unfortunately, I had to make a claim due to suddenly developing a medical issue that caused long term sick leave and eventually cost me my job. The team at British Friendly are exactly that, friendly. They’ve helped me and guided me through all of this transition while I’ve been receiving my Income Protection Payments.

I am a self employed chimney sweep and my income is vital, as I'm single and have children. I broke my wrist last March and there was a complication which turned out to be huge and incapacitating - CRPS, which I will probably have for maybe five more years, hopefully not for life.
My British Friendly claim for the past year has been handled with professionalism and sensitivity by Charles Baillie, whose support has been so encouraging during my many down times. I intend to stay with British Friendly and can't speak highly enough of their policies and claim-handling. Without them I would have been in a very serious and frightening predicament.

Really helpful when I needed it most.
No issues at all, payments in my bank every week.
Would really recommend for income protection if self employed.

Very friendly helpful service, could not fault

Didn't make any claims but they were very helpful when contacting them.

Paula was extremely kind, sympathetic and empathetic and made the whole situation much more bearable.

I was very grateful to B/F for being there when I needed it most, I had an operation in 2025 and it helped me get through a very difficult time, having the policy in place, made me feel more at ease throughout, Thank you to Mike Lister who phoned and checked in on me, much appreciated to you and all who I've spoken to there, thanks..

Great service very considerate

I’m incredibly grateful to British Friendly for supporting me financially during my cancer treatment.
The claims process was straightforward, and everything was handled with professionalism and compassion. Tracey was my claims manager and she was amazing! Communication was clear and I was kept updated throughout. I always felt treated as a person, not just a policy number.
Knowing my income was protected meant I could focus fully on my recovery without added stress. It truly made a difficult chapter of my life that bit easier. Thank you so much for the excellent service. I would highly recommend!

The attentiveness of the staff was evident that at the end of the call my problem solved. The welcome and knowledgeable advice was highly appreciated. For me She is a problem solver. My bad! Lost her name in my mind but she did speak to a customer by the name of Abraham Sesay on the 26/02/2026 at around 12:15.Thanks for your help.

Spoke to Tracey today and she was very helpful and informative. She is in thd process just now of finalising my claim and required some extra information.

Grt customer service, made everything easy.

I had to have time off work due to an accident I had, my insurance went through with ease, I’ve felt supported throughout and any questions answered all within a timely manner. Thank you British friendly for making my process a stress free experience.

I found the call handler sympathetic and very understanding of my circumstances and made me feel ok about my decision relating to my policy.

Overall the service was excellent and very friendly staff.
Sadly I had to cancel my cover due to changing circumstances but the staff made it very easy and stress free.
I would 100% recommend to people and would consider returning in the future.

First class customer service and professional approach together with definitive, information and communication,

My late father introduced me to British Friendly when I was a teenager and recently Paula and Samantha BF staff helped me during a sad and difficult time after the recent death of my Mother . Thank you . Its good to have the security if you are sick.

I am blown away with the assistance I have had from British Friendly.
Sharon T my claims manager has been fantastic throughout the process and has made my feel at ease and confident to be able to concentrate on my recovery.
It’s been a long road and I’m still on it but I feel I will get there especially as I haven’t had to worry about loosing my home due to loosing my livelihood.
I have my other insurances with NFU as they are great for no quibble claims, now with my experience with British friendly I have found them to be outstanding too.
Thank you for everything I really appreciate it, I could not have got through this nasty accident without you.
Sincerely Em

No complaints at all, British Friendly sorted out sickness cover for me when I was finding it difficult with other providers.

Britishfriendly have saved my life .with out this insurance, I would not have known wot to do.